Skype Premium and customer support is a bad joke!

Just so everyone is aware, Skype Premium is a complete waste of your money! The company indicates that unlimited calling to a country of your choice comes with the subscription - but that's not entirely accurate. I had a premium subscription and chose unlimited calling to the US. Turns out, I was being charged a mysterious 'connection fee' to dial certain numbers that was eating away at my Skype credit. I was in touch with support on the matter and was given the run-around for about an hour. It was determined through that support ticket that when I purchased Premium, I had a remaining subscription for Unlimited US & Canada calling which is why I had not seen this 'connection fee' charge in the past until it expired. As you might imagine, we went round and round regarding the supposed unlimited calling included with premium but at the end of the day, it wasn't entirely true. There was also some confusion about the 'connection fee' which was reported to me as a "once per call" charge when in all actuality it was being billed on a per usage basis. Long story short, if you want unlimited calling, my suggestion is to purchase that plan and avoid the overpriced premium subscription that gives you virtually nothing for the money. The only feature that was even remotely worth a hoot was the screen sharing capability - but even that can be done with other tools free of charge while you place a skype to skype call.

Here is a brief excerpt from my "I paid for Skype Premium... why are you charging me to make calls?" chat today:
You: Okay, thanks, I guess I got it. The Skype Premium I paid for entitles me to free group video calls until February, then, becuase they're free for everyone, they'll be free.
Keynethe C: You are correct!

Similar Messages

Payment withheld and customer support unable to help

My payment for about $4,000 was withheld this month because of an outstanding $30 app ad campaign balance.
The balance exists because my bank issued me a new credit card, replacing my old credit card on file. Ok, fine, I assumed I can pay the balance and have my payment issued, right? Wrong, the problem is that there is no way to pay the balance. I was finally
able to add my new card as a payment option but even adding the new card as a payment option does nothing; the ad campaign remains unpaid and no payment can be issued.
I've created support tickets and customer support has been unable to resolve this issue, with no end in sight. What few responses I've received from customer support all read the same way: "we are investigating the issue but have no updates for you
at this time". Meanwhile I fully expect my next month's payment to be withheld as well, because the outstanding balance is still there.
Has this happened to anybody else? If so were you able to resolve this? I find it hard to believe I'm the only one who has an outstanding balance for an app ad campaign.
I am half-hoping that somebody higher up reads this who has the authority or resources to help with this. I'm amazed there is no solution for this after weeks. I am simply out of options, I have no idea what can be done about this.

Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
the account will be unblocked during the next monthly swipe cycle.
Please do so before the end of this month, so that your accounts get unblocked before the next payout cycle which is usually in the first week of every month.
If you have other feedback, please do let us know at
[email protected]
Thanks,
Vikram

Is skype Premium and Business the same thing?

Is skype Premium and Business the same thing?

In short no. Skype for business is the same as standard Skype except it has an msi installer so that you can deploy it with a pre defined setup throughout your organisation. Also you can have Skype Manager, which lets you create users and allocate credit, online numbers and other features directly to your staff. There is no monthly cost for this. Skype Premium is a monthly subscription (£5.99 per month) that gives you access to additional features like, Group Video Calling, Group Screen Sharing and An Unlimited Country Call Plan. If you have any more questions or need further clarification please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Re: Skype Premium and Unlimited World subscription

I HAVE A SKYPE PREMIUM ACCOUNT. BUT I WANT TO CONVERT IT INTO UNLIMITED WORLD SUBSCRIPTION. CAN I USE MY REMAINING CREDIT FROM SKYPE PREMIUM TO TRANSFER INTO UNLIMITED WORLD CALL SUBSCRIPTION. PLEASE LET ME KNOW AS I WANT TO DISSCONTINUE MY SKYPE PREMIUM AND SHIFT OVER. PLEASE HELP!!!!

Hi,
Please note that Skype subscriptions are recurring by default.
This means that, unless you cancel your payment agreement, the system will automatically charge you to renew it.
I checked your account and can confirm that your subscription is still set to recur automatically. You do not have to take any action on your end if you still wish to continue using it.
Hope this helps.
Rod
If you found this answer helpful, please give Kudos. If it resolved your issue, mark it as a solution to help others. Thanks!

Skype account suspended and customer support will ...

My Skype account was suspended by MS without any reason, I am 100% sure I have not violated any terms and conditions or even done anything out of the ordinary with my Skype accout.
I have contacted customer support on multiple occations and they keep telling me to fill out the account recovery form. Every time I do this they email me back saying to fill out the account recovery form if I want to recover my account, so I am stuck in an infinite loop. The customer service representatives don't even seem to be real humans as they just give a canned reply and don't tell me how to fix this issue. There is no phone number to talk to a real human being so I am now stuck without access to my account and Skype has stolen my money since there was credit on the account.
I will never purchase another Microsoft product again if this is how Microsoft treats their customers, I already own both Mac and PCs and I will simply use Mac from now on. Apple would never treat their customers with such distain.
Microsoft, time to own up to your massive failing in this matter and resolve the issue.
The service request number is SRX1267148237ID.

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I want to cancel my skype premium and I dont want ...

Hello
Please take me off/cancel me from skype premium services. I do not want it anymore and I do not want my credit card to be charged from this any longer.
Please give me confirmation that this is done

Please follow the instructions here to cancel a subscription: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Should you have been on a paid Premium subscription please keep in mind that your Premium has been automatically converted to a $ 0 subscription which won't renew and can't be cancelled. More details here: https://support.skype.com/en/faq/FA34454/what-s-new-with-group-video-calling
Follow the latest Skype Community News
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Account theft, and customer support is useless

About a month ago my Skype account has been used to send about 10 dollars worth of texts to different Chinese numbers (I only had that much credit left on my Skype). Personally I can miss the 10 bucks, but I was very shocked that the customer support does virtually nothing to help anyone in my situation: I contacted them, they limited my account access, then I had to go trough a couple steps to enable full access to my account again. That cycle literally does nothing. Like I said I can miss 10 dollars, but had it been more money left on my account I would be very disappointed with the limited amount of customer care. And I don't think I'll get any more skype credit. Anyone else who's faced similar incidents?

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Skype Premium and SMS

I thougth that sms was included for Premium but I keep getting charged for sms at the rate of $.50/sms then the rates are $0.11 is a bait 7 Swicth?? Anytime I try to try to get an answer it tries to sell another Prem plan. I sure it's me what I'm I doing wrong Now?

Hello,
Currently Skype doesn't have a subscription that covers SMS messages. For sending SMS you need Skype Credit and each message will be charged based on these rates here: http://www.skype.com/intl/en/prices/sms-rates/
Keep in mind that SMS is 160 characters or 70 characters if you use special characters such as € symbol. If your message is longer lets say 500 characters then charge is for 4 messages. It's the same way when you send messages from a mobile.
More information here: https://support.skype.com/faq/FA939
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Fraud issue and customer support

I have been sent an email from Skype so say that there was fraudulent activity on my account. I then recovered the account but it says i need to contact customer support. I have tried to specifically contact customer support to sort this out, but there is absolutely no way that I can do this on Skype as they keep sending me round in circles on this site, looking at the same old issues. I follow all the help provided but it does not deal with the fact that I still cannot now use Skype and clearly need to speak to someone to sort this out.
It is very scary to get emails that say 'do not reply....you have fraud committed on your account' - how ridicolous is that? and then to have me clicking all these links around the site to hear the same problems but not get an actual solution. How can I use my account even though I have recovered it and, wisely, removed all my payment details from it?

Same thing is happening to me right now. Someone hacked my account and changed the primary email address and password on the account. Now I can't log in or reset my account. And to top it off, the only way I can "contact" customer service is to log in! I had to create a new account just to send them a message, which they responded to by giving me instructions on how to reset my password.
It seems that Skype is great with taking your money, but when you have an issue, they are nowhere to be found.

Adobe photoshop clipboard and customer support.

What does this error message mean and how do I deal with it?
“Could not import the clipboard because an unexpected end-of-file was encountered”
Also, why when adobe customer support gives you space to submit a question and you type in your question and submit it, does it bring you to this page where you have to retype your question? Why isn't Adobe customer support more user friendly??

Hi Barb. Thanks for replying. I suspected I was in a customer forum, even though I was searching for Adobe support and everything I read on page I looked at gave me the impression I was contacting the company. I am using Adobe Photoshop Elements 6, and every so often I get these weird error messages that I don't understand. Using the Photoshop "help" link in the program is pointless. If you try the search engine, you can't even get anything to come up by searching things like "scratch discs" or "clipboard". I have tried to copy and paste from other images I have opened and that still works, but I still cannot import my captions. And I don't know how to clear the clipboard or even how to access it. I finally shut down the program, uninstalled it and reinstalled it and started over. It was the only way I could figure out to get things working again. Thanks for your help.

Photoshop Photography Program and customer support issue

Hello,
I registered to the usual one app plan membership a couple of days ago (this is the first month). I just now noticed this great deal you are offering, Ps + Lr for 12.50eur / month and I'd like to know how can I switch to it.
I'm waiting for half an hour on the phone on your customer support line and your chat is not working either, stucked at "2 customers in line ahead of you."

Solved, after 40 minutes on hold on the phone. Luckily hangouts has a free plan, because no way I would have stayed on call for so long, from Europe. Chat is still dead in the water.

Problem with headphone jack on zen micro and customer support hel

I have had a zen micro for about a month now and i am very pleased with my purchase. BUT a few days ago the sound suddenly changed whilst i was listening to it. i found out it was a faulty headphone jack. i emailed customer support to arrange a replacement and the replied asking to send back information about my player then they would send me a returns number.i did that and im still waiting for the returns number 3 days later!
i was wondering if anyone else is experienceing the same problem as me and how long it takes for customer support to send you a returns number?
im afraid i will eventualy get a relpacement and the same thing will happen again. anyone got any advice on how to avoid the problem?Message Edited by alexkelly on 02-02-2005 09:0 PM

This happened to me as well after about a week. Like most portable devices I think the headphone jack is one of the weak points and can be easily jarred from its solder joints. I am taking extra care with the replacement Creative sent and I expect that it will not happen again.
As far as getting the replacement, I would recommend calling Customer Support directly and explain what the problem is and they should give you an RMA over the phone. Be sure to have the player in front of you as they will need the serial number that is on it. I was very impressed with the speed of service as well. I called them Monday morning, sent my Micro back after the phone call (I used Priority Insured Mail, be sure to insure it whatever you use) and they sent me a replacement that arri'ved the following Tuesday, just 8 days which I have only had one other company beat as far as service ever. Also be sure to backup everything on your Micro before sending it as you will probably not receive the same one back and I believe they format them on the way in the door for various reasons. Also they will tell you only send the the player back, keep all the accessories as you will only get a player sent back to you. Good luck!

Faulty mp3 player and customer support page does not w

I sumitted my problem online to the customer support but when I hit the submit button I get redirected from http://us.creative.com/support/contact/emailform.asp to a non-working URL http://dmzrespapp.europe.creative.com/kana/FRH
I do not get an e-mail confirmation either. But maybe you can also help with my problem below
I have an Creative Micro Zen mp3 player
When I start or reboot the mp3 player it hangs at the 'CREATIVE' logo and stops responding. This started 3 weeks ago.
I followed the steps below as suggested by Creative's knowledge base:.) Clean up2.) Format3.) Reload Firmware4.) Reboot
At each of these steps the player does not hang (I can hear the sound feedback when I touch the control buttons), but I stays there for hours saying i.e. 'Cleaning up', 'Erasing Firmware'

After I have read the FAQ I came across this last resort, tried it, and succeeded. Now it works again
http://www.nomadness.net/modules.php...ukebox+Zen#209
My Zen won't startup, what do I do?
align=justify>If your Zen won't startup the first thing to try is see if you can access the Maintenance Menu (click here for the procedure) and run a disk cleanup. If this fails, or if you are getting the "hard dri've error" message on startup, listen closely to the Zen when it starts up. If you can hear the hard dri've repeatedly clicking at the end of the start up chances are the heads or related mechanics are jammed in some way. <B>At your own risk</B> you can try and free this by firstly powering the player down, then giving it a hard slap on the side. An alternati've and less drastic approach is to hold it in your outstretched arm with the screen towards you and twist your wrist back and forth as quickly as you can. This might indicate a problem with the player, so you may want to seek getting your player replaced/repaired anyway, especially if this happens more than once. Also if this procedure doesn't help you will also have to look at getting the player repaired, or if out of warranty you can try repairing the hard disk yourself. See the Articles section for guides on upgrading. Note that you <B>should not hit your player</B> in any other circumstance as you could damage the hard disk. Hard disks make clicking noises in normal operation.

Security question and customer support fail

I just recently got a new number and went from an iPhone 4 to an IPhone 5C and don't get me wrong I love the phone entirely but, I tried going to the iTunes Store to download music and it won't let me. I used the correct Apple ID and password but it insists I use my security questions. Which I no longer know the answers to. So I figured how hard can it be to fix this. A lot freaking harder than I thought. I went to customer support and it said it would call me and assist. It never did. I "scheduled a call" several times. I waited for hours looking at my phone waiting just to not receive one. All I freaking want is new music on my phone and apparently the only way I can do that is with the answers to these stupid security questions. Someone help!

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

Skype Premium and customer support is a bad joke!

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