SL to Lion Upgrade Stall - Does Upgrading ever work?

I've been running Server across several versions. 
Thought I'd try upgrading from Snow Leopard to Lion, despite the fact that NONE of these upgrades ever work.
Apple didn't let me down - the upgrade to my Snow Leopard server stalls at "Upgrading Services" and won't proceed past this point.
I of course have a bootable backup, so I'm still in business but I need to have some clues from an experienced upgrader what I might do to assist this process to complete.
Alternatively, I may have to consider a migration although I'm not particularly experienced at this kind of server operation.
Suggestions?

We have not been able to upgrade this server.  We've tried on three separate occasions - once while working the problem with medium-level Apple engineering in Austin.  We are running on a couple dozen users, with minimal services - mail, DNS, DHCP, and address book as you.
We've tried upgrading both the server drive, as well as the backup drive.  Both stall during the upgrade and it never completes.
We've also tried once after 10.7.2 came out, downloading Lion and Lion server fresh thinking/hoping that the bugs would have been squashed. 
No dice.
In the current financial climate we're unwilling to pay a consultant to migrate everything to a new installation, and put up with the inevitable service disruptions and instability that generally occurs during this process.  Our current Snow Leopard server is rock-solid after a rocky period early on.
A agree that Apple seems to be disinterested in these issues now - perhaps if the server ran on the iPhone we'd have more luck getting support!

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