SLA 7.1 ZMIN - How to make automatic Product (Hotline Support) assignment

Hello Experts,
I have SLA configured, and now I'm wondering how I can make Product assignment automatic for ZMIN message?
Currently I have to assign the product (Hotline Support) manually for each of ZMIN messages.
Is there any way to do it automatically when ZMIN message created?
Thanks,
123

SOLMAN123 wrote:
Hello Experts,
>
> I have SLA configured, and now I'm wondering how I can make Product assignment automatic for ZMIN message?
>
> Currently I have to assign the product (Hotline Support) manually for each of ZMIN messages.
>
> Is there any way to do it automatically when ZMIN message created?
>
> Thanks,
> 123
Hello, check this blog: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/24813
It is fot 7.0 EHP1 but in part of product assignement it may be helpful.
Also check this guide: https://websmp105.sap-ag.de/~sapidb/011000358700000122472008E/SERVDESK_VAR_ADV-E_V6.PDF

Similar Messages

How to make "More Products" from Answers visible

I am using OBIEE 10.3.4.2.
I developed a solution that requires "Delivers". On my developers' box (Windows 7) everything is visible. Under "More Products", I see:
Delivers
BI Publisher
Marketing
Disconnected Analytics and
Download Oracle BI for Microsoft Office.
The moment I put my RPD and Catalog in System Test--which uses https:// and on a UNIX server, I can now only see:
Download Oracle BI for Microsoft Office.
which makes me suspect that their is a setting/configuration that is preventing me from seeing these products.
Can someone tell me how to make these products visible? What settings do I need to change to make them visible?
Thanks,
"D"

I shut the services both in SYS Test and my DEV box.
Zipped the Catalog.
Deleted all the old catalogs from my DEV box.
unzipped the new Catalog
started the services and I can see everything under " More Products"
Shut down the services
Moved back the Catalog to Sys Test
And NO LUCK!!!
I am beginning to think it is something to do with SSL
"-D"

How to make Solaris 8 UNICODE supported

My Solaris 8 doesn't support UNICODE. That's why, I can't write � in a file.
I think UNICODE support will remove this problem
How to make Solaris 8 UNICODE supported.

In the initial "dtlogin" screen, select a "UTF-8" locale when you login.
You may have to install additional locale files for UTF-8 support from the Solaris "Languages" CD.

How to make automatic counting number while printing

i've create an Order Form using InDesign then i want to print it.. how to make increase document number run automaticaly while printing?? thx for your help

Form numbering can be done in a variety of ways. For high volume jobs (or small jobs, too if you happen to own a numbering machine) the numbers are often printed separately after the forms themselves are printed.
The next most efficient method is to use a printer with variable data capabilities that can pull the numbers from an external file and add them to the print job as it runs.
The only way to do it directly in InDesign is to make a multipage file -- one page for each number. To do that you will need a list of numbers as a text file, one number per line. You can use this file either for a Data Merge or you can place it like any other text file. Which method is best will depend on the job itself. In either case, I would recommend putting all of the repeating text on the master page. For data merge, leave a hole where the numbers belong and apply the master AFTER you do the merge. For placing, include a frame to hold the number on the master page, apply it to page one, and use autoflow.

How to make Automatically Device driver installation in Win 7/WIn 8 when using RNDIS in Windows Compact

We are developing a precision instrument that measures Temperature, Pressure and humidity used in the pharmaceutical industry.
The Instrument is based on Windows Embedded Compact (7.0)
WE establish a TCP communication vi a USB connection. This is done by the RNDIS Driver.
When we connect the instrument to a PC we have to do the following in Windows:
http://developer.toradex.com/knowledge-base/how-to-install-microsoft-rndis-driver-for-windows-7
The INF that is used is then C:\Windows\inf\rndiscmp.inf
We want this to be executed automatically
The way it is automated is by setting the correct entry’s in the registration database on the Instruments. In Windows CE registration database.
On
http://www.usb.org/developers/defined_class we think we must set Base Class = EFh, SubClass = 04h and Protocol = 01h.
But how is this done in the registry on the device?
Who can help me :-)

Hi Mads,
changes in "rndisfn.h" in public folder have no influance on your project, because those files are not built at all. Visual Studio will use this one anyway (which is already built): C:\WINCE700\public\common\oak\target\armv7\retail\rndisfn.dll
To make use of Microsoft public code, you have to clone this code - that is copy selected source files to BSP folder and adjust DIRS files to include new data in the compilation process.
To clone RNDIS component, copy rndis folder from C:\WINCE700\public\common\oak\drivers\UsbFn\class
to C:\WINCE700\platform\YOUR_BSP\Src\COMMON\USBFN.
Edit source file C:\WINCE700\platform\YOUR_BSP\Src\COMMON\USBFN\rndis\rndisfn\sources:
DOSYSGEN=1
TARGETDEFNAME=RNDISFN
TARGETNAME=RNDISFN
TARGETTYPE=DYNLINK
DLLENTRY=_DllEntryCRTStartup
SOURCES= \
rndisfn.cpp \
TARGETLIBS= \
$(_COMMONSDKROOT)\lib\$(_CPUINDPATH)\ndis.lib \
$(_COMMONOAKROOT)\lib\$(_CPUINDPATH)\ceddk.lib \
$(_SYSGENSDKROOT)\lib\$(_CPUINDPATH)\coredll.lib
SOURCELIBS=\
$(SG_OUTPUT_ROOT)\platform\$(_TGTPLAT)\lib\$(_CPUINDPATH)\rndismini2.lib \
$(_PUBLICROOT)\common\oak\lib\$(_CPUINDPATH)\ufnclientlib.lib
Finally, edit C:\WINCE700\platform\YOUR_BSP\Src\COMMON\USBFN\dirs to include your new component (folder) in the build process:
DIRS=\
RNDISKITL \
RNDIS \
System will build now new rndisfn.dll, which will replace the original one in the public directory. I hope I didn't forget anything...

How to make automatic numbering?

Hello Everyone !
I joined to your community short time ago and I have a question for you.I have created Technical Service Form for fault notification (only one page). This form is standing on the server. When people want to report any problem,they have to use this form.
I would like to have this form automatically generate a sequential number on every time it opens.
Example TS-15-001,TS-15-002 etc).Because I always want to follow these forms.How can i make this action.
I would be glad if you could help me.
Many thanks.

You can't. When someone downloads and fills-in the form they are working on
their local copy, on on the file that's on the server. You have no way of
knowing how many copies of the file were already submitted and no way of
preventing duplicate codes.

Help required how to make automatic switch over on RAC2

Hello Support,
We have 11g R1 on windows 2003.
User complained if node 1 of OracleRAC1 gets down, automatic switch over to RAC2 is not occuring and connection error occured.
What steps to see, in order to make sure it should be performed automatically please?
Thanks

Hi Billy,
TAF is a service ? Can it be connected on Apache Tomcat application server
Oracle version 11.1.0.6
Users are connect via Tomcat Application server with Oracle RAC having 2 nodes in it.
Users don't receive data if node 1 (RAC1) goes down. connection error message.
Where as if RAC2 is down user can still connect to RAC1 and can retrieve data.
Outside note- I want to understand the difference with Public and VIP of Oracle. My current understanding and correct me if I'm wrong, users are connected with RAC1 Public IP and in case of failure , VIP of RAC1 take over and eventually RAC2 and so on....
Thanks

How to make automatic backups of NW Portal systems?

Hi All,
We have SAP CRM, ECC and NW Portal using MaxDB databases.
For DB Backups and monitoring, we are using Database Studio.
But in this DatabaseStudio, we have no calendar and no automatic backups is possible. In SAP ECC and CRM, we can access the tcode DB13 which give us acces to the DBA Planning Calendar.
Connecting on ECC or CRM backends, we can then plan automatic backups.
But for Portal I dont' find how to use a calendar for automatic backups.
I saw that in DB13, you can select the system you want to backup. Would it be possible to add the Portal and to manage all systems, including portal, in on single backend point? If yes, how can I add portal system / db to this DB13 menu?
If not, do you know if there is any other way to have automatic backups of NW Portal? Or any external tool we can use for doing this?
Thank you in advance for your help,
Xavier Monnet.

> But for Portal I dont' find how to use a calendar for automatic backups.
>
> I saw that in DB13, you can select the system you want to backup. Would it be possible to add the Portal and to manage all systems, including portal, in on single backend point? If yes, how can I add portal system / db to this DB13 menu?
You can put any database in DBACOCKPIT and schedule centrally using DB13C.
> If not, do you know if there is any other way to have automatic backups of NW Portal? Or any external tool we can use for doing this?
For bigger production environments I'd suggest getting an external backup too and schedule everything centrally.
Be aware that especially in a Java environment (such as a portal) it's not enough to just backup the database, you have to backup the filesystem content at the same time to be able to restore your system in case of a failure. If you have just the database backup this won't help.
Markus

How to make automatic download for mp3 files [80 gb of mp3 files stored in GoDaddy]

I'm building this site --> Matthew
I want my visitors to download the mp3 simply by clicking the "down" blue icon. But here's the challenge, I can't do "Link to File" cause I have a lot mp3 files [80 gb total]. I believe Muse can't carry those in one file. I already stored those in my GoDaddy account.
Right click "Save Links as.." is not an option.
Hopefully there's another way to do it.
Thanks!
Debs

Hello,
Please look at the link below:
Force a File to Download Instead of Showing Up in the Browser « Tips and Tricks HQ Forum
There is a section with heading that has 3 advises under heading "How to force a file download for all my files". you can use option 1 or 3.
Regards
Vivek

UCCE 7.5: How to make automatic filling of wrap up codes in CAD

Hello, All!
In some situations we need to automatically filling of wrap up codes.
For example - agent is in the Outbound mode, customer not home, agent push "Customer not home" button, and after call must fill wrap up code "Customer not home". We want in this case to automatically filling wrap up code.
Is It possible?
May by - with creation custom button that will set outbound call result and fill wrap up at the same time..
Thank you!

Hello,
Wrapu-up is a reporting method, not telephony or UCCE method , what you can do in the outbound case is to do the call back but i had never saw a wrap-up to be used as a filling .
i think your best option is (if you really need this) is to go to a third party CRM agent software that is capable of doing such thing.
Amer

How to make the product-info-textfields tidy?

Hi there,
I am solving one problem, but it results to several questions (set in bold):
I am about to create a product catalog, based on design createdy by someone else. There are product cells on the page. Each cell contains image & info, as usual. This is one example of the cell:
Have a look how the bottom textfields are build:
It seems to me as one huge mess. The file was prepared by hyper-professional-looking-studio. They used separated textfields for each chunk of information. I expected something more elegant — one or two textfields with precise paragraph spacing and of course with paragraph rules. I would like to ask you: Is this approach considered as industry standard? What if client will ask for increasing the fontsize?…
Do you thing, that it could be caused by some automate typeseting third party program or script like this one? S Publishing
I tried to make it more tidy. So I decided to use as little textfields as possible. But I am clueless now. I want to recast all these tree textfields…
…into one. So I put all the text into one textfield. Each kind of info as a separate paragraph. But I can't force the last paragraph to get upwards:
I tried to increase the number of columns from 1 to 2, I was playing with the Text Frame Options, but no chance to manage it.
So let me please ask another question: could be this paragraph forced to move puwards?
And last one(s):
If you see the product-cell: Which is, in your opinion, the minimal amount of textfields to fit all this text? I assume, that the „M“ and S—XXL have to land in separate textfield. Or could all the text be in one textfield?

If I wasn't using a catalog plug-in...
I would make a page layout with separate text frames (with placeholder text), the size labels and an empty image frame for the product, and select everything and drag the layout into the library panel. I would do that for the basic variations. Then when I added a page, drag the type of library item onto the page and change the text, add the image and move to the next page.
Mike
Edit to add. You can move the one block of text up using baseline shift. But that much shift makes it difficult to select/edit the text. The screen shot shows a massive amount (65 pts if I recall). The black is actually the selected text that appears above due to baseline shift. In short, your flying blind on editing text unless you use the story editor.

How to make sure client will support 1.5 applet?

Hello All....
We have an applet that's using the latest technology, 1.5. We're also using a 3rd party applet that's using earlier technology. When we bring up our web page on a virgin windows platform, the 3rd party applet appears with no problem. Ours though doesn't appear at all unless we manually install the 1.5 runtime. How can we make that install automatic? Or at least make our applet 'know' it wont work. Thanks,
Curt

corlettk wrote:
I haven't got a clue RE your problem other than for max-portability you should compile with [-target 1.5|http://java.sun.com/j2se/1.5.0/docs/tooldocs/solaris/javac.html].
I must say I'm impressed, except I suspect my PC must be substantially faster than any of your test platforms... can you throttle it to CPU performance somehow? Or maybe it's just that my reflexes aren't what they once where.Thanks.
There seem to be two issues. The first is what people are using. This web stats shows pretty poor penetration of 1.6.
[http://www.statowl.com/java.php|http://www.statowl.com/java.php] Penetration: 54% with JRE1.6 + 19% with JRE 1.5. Total 73%.
The second is I've read that mac and 1.6 do not get along except on a 64bit platform.
So for applets there is not much choice but to compile on 1.5 for the broadest user base. I guess the good news is 1.4 and earlier are almost non-existent.
Edited by: Darrin.A on Apr 27, 2009 8:11 AM

How to make a production order type default for a Plant.

Hi All,
I want to know the setting to make production order type ZP01 default for a plant so that when I create a production order using CO01 for that particular plant, it should always use ZP01 as order type?

Hello Friend,
One more method is to achieve this is by using Production Scheduling Profile. In transaction OPKP, for your Plant create a new production scheduling profile or use the existing one created in your plant. Inside the production scheduling profile, in order type section, for make to stock field, maintain the value as ZP01 (which you want to come automatically all the time while creating the order by co01) and save.
Now assign this production scheduling profile in material master of all Semifinished and Finished materials.
Now create new production order by co01. On initial screen of this transaction give only material code and production plant and enter (don't give anything in order type field).
After giving material code and production plant, press Enter. After pressing enter system will take you inside the production order .
Check here by default system will take order type as ZP01.
Check and Confirm.

New X220 owner: Trackpoint, how to make it productive?

I'm the proud owner of an X220 and a first-time Thinkpad owner. One problem: the Trackpoint. Everything takes me longer, scrolling, clicking, pointing, everything! You loyalists, does it get easier? Help me out, please. Is there a learning curve? Are you actually faster with the red Tracpoint? Or, does everyone carry a USB mouse in their case? I've set mine up so the trackpad is off. The Trackpoint is set to scroll, regular mode. (Smooth scroll is weird and awkward.) Is the Trackpoint productive once you learn to not overshoot and how to hit small spots precisely? Thanks!!!
T400, X220
Solved!
Go to Solution.

Yes, it's just practice.
The technique that worked for me was to go into the Mouse settings and dial all the sensitivities down as low as they could go--"pointer speed" all the way low, click on "enhance pointer precision," then go to the Ultranav tab, click Trackpoint Settings, and put the slider all the way to "Firm Touch."
Having the settings like this will give you the most leeway to learn the trackpoint. As you are learning, it will take you longer to move the mouse pointer than it would with the touchpad or a mouse. But you'll get to keep your hands right over the home keys even when you're mousing. (That's why the trackpoint seems to go hand in hand with touch typing, I think.) Over time, you'll get better and faster at the trackpoint, and you can crank the sensitivities back up little by little.
Eventually, you'll be moving the cursor as quickly as you could with a mouse or the touchpad.
I haven't plugged a USB mouse into my X220 ever, I think, and I prefer the Trackpoint to all other forms of mouse control including big multitouch touchpads.

How to make the Installer place support files in specific folder

Hi,
I'm trying to use the LabVIEW2009 installer for the first time. I haven't used any earlier ones, so my understanding is limited. I have created a project and an executable and wish to direct the installer to place some groups of files in a number of directories other than the one in which the executable goes. On the Source Files page I can see a number of Folder descriptions in square brackets. I don't understand how to use these. Are they to be set up to point to specific directories? If so how?
So far I have managed to create an installer which puts all the support files from the project in a single directory. My attempts to select a subset of files within the Project View window and place them in a separate directory were not allowed since they are treated as an indivisible group. Basically i don't know enough about the installer and my searches for information have only yielded very basic information.
If anyone can help by supplying or pointing to more detailed information I'd be most grateful.
Thanks
George
Solved!
Go to Solution.

Hi George
This is from the LV help:
Destination View—Specifies the location and directory structure of the files when they are installed. Select an item from the Project View tree and click the arrow button or drag the file to the Destination View tree to include it in the installer directory structure. You can drag multiple files at the same time. Click the buttons below the Destination View tree to add, remove, and rename folders in the directory. You also can right-click the folders and select a command from the shortcut menu.
The folders in the Destination View directory that do not have an LV prefix correspond to Microsoft Installer (MSI) properties that install files in the following locations.
[CommonAppDataFolder]—Files you include in this folder install to the Application Data folder.
[CommonFilesFolder]—Files you include in this folder install to the Common Files folder.
[DesktopFolder]—Files you include in this folder install to the Windows desktop of the current Windows user.
[LVxxRTEDIR]—Where xx is the LabVIEW version currently in use. Files you include in this folder install to the folder of the Run-Time Engine for the LabVIEW version currently in use.
[LVDIR]—Files you include in this folder install to the folder of the LabVIEW version currently in use.
You can find a full list of the MSI properties here. Scroll down to "System Folder Properties"
Best Regards
David

SLA 7.1 ZMIN - How to make automatic Product (Hotline Support) assignment

Similar Messages

Maybe you are looking for