SLA 99.5% Availability.

You are hired as DBA in a new Company.
They have the production isntance in a P650 RS/6000 IBM Server.
Oracle 9.2
They also have another P650 server in a remote site intending to by a replication site.
(is not in use by now).
You have signed this Service Level Agremment, your database shold by online at least the 99.5% of time yearly.
the company have an IBM HACMP licence active.
What would you do to acomplish the SLA.?
1.
a. Bring the unnused P650 to the production SIte.
b. Impplement HACMP and ORacle 9i Rac
2. a. Bring the unnused P650 to the production SIte.
b. install a Oracle 10g RDBMS in the unnused Server.
c. immplement 10g RAC.
3. immplement an standby Database in the Remote Site.
4. Local Stanby Database
5. Other....??
ill vote for option 2... but would like any given advice...
Thanks in advance..

Physical standby can be a choice for you.
Implement RAC 10g / 9i - one point is dangerous here what if the storage will
fail in RAC both machines will use the same storage - they share the same database
files.
Logical standby - Did you check that your application will work with Logical
Standby databse (for example not all datatypes are supported)
Implement RAC and HACMP - it would be hard to achive if you have only to
machines (what would you do if one server will fail - it will be switchover to
the second server and both RAC instances will work on one server - do you have
sufficient hardware for that?)
One more option is avaible but it would require third server:
Implemment Oracle 10g /9i RAC with physical standby database.
I hope this will help you
Best Regards
Krystian Zieja / mob

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Can IP SLA determine maximum available bandwidth?

I've searched for this information but all I come up with are articles describing how IP SLA can be used for determining any jitter and latency. By using a network monitoring tool is it possible to determine what the maximum bandwidth of a link is? If so, what data does the tool utilize to determine the link's bandwidth?
I have a gigabit Metro Ethernet link and according to the diagrams from the ISP, it looks like we're only using 100Mbit of it. The routers on each end are 3925E with the HSEC license. I appreciate any help in determining the speed of my link.

I've searched for this information but all I come up with are articles describing how IP SLA can be used for determining any jitter and latency. By using a network monitoring tool is it possible to determine what the maximum bandwidth of a link is? If so, what data does the tool utilize to determine the link's bandwidth?
I have a gigabit Metro Ethernet link and according to the diagrams from the ISP, it looks like we're only using 100Mbit of it. The routers on each end are 3925E with the HSEC license. I appreciate any help in determining the speed of my link.

Office 365 Customers: General Availability for Access Apps

The news hit last month that Access Apps would be available for all Office 365 customers, well now we can all move full speed ahead. So, what does general availability mean? Customers can now create, share, and use the Access Apps with the same level of full
guarantee as the rest of Office 365. Prior to the announcement, the Access Apps were not under the Office 365 service-level agreement (SLA) and were available only under preview.

Hi,
I find the content which you mentioned above is talking about from the blog:
http://blogs.office.com/2014/02/03/access-apps-general-availability-for-office-365-customers/
Access apps are databases that run in the cloud on most browsers, if you need to know more information, please wait for the blog update.
If I misunderstand something, please let me know.
Thanks,
George Zhao
TechNet Community Support

Does 2950 switch support IP SLA ?

Hi,
I am trying to implement IP SLA.
Can I implement it on layer2 switches?
Regards
skrao

The Cisco 2950 switches seem to suport legacy RTR (Response Time Reporter) NOT IP SLA. SLA has been called various titles during its evolution to SLA. The feature comparison chart below states IP SLA is NOT availalbe on the 2950.
http://packetlife.net/wiki/feature-comparison-catalyst-2950-2960-3550-3560/
Indeed I cannot access IP SLA as a cmd under either 12.1(14)EA1a or 12.1(22)EA13 on the 2950 switches I have available! IP SLA is however available on the 3550 switches I am running!
I suggest it may well be the case that the 2950s use the RTR command instead.
http://www.cisco.com/en/US/docs/ios/12_3t/fun/command/reference/cfrgt_10.html
Information generally though for RTR is scarce, because I suggest of Search Engine 'bleed' referencing RTR as 'Router'!
My advice is to explore RTR
https://supportforums.cisco.com/thread/2152754
...work with what is availalable rather than dwelling on what is not, or choose to revise just the theory...if your need is mostly for exams.
The good news is ALS1|(config)#RTR responder
...reportedly works just as well as #ip sla responder
http://mellowd.co.uk/ccie/?p=649
Please login & rate this comment>>>so as to highlight the issue I hope as SOLVED

How to Check product warranty in CRM based on R/3 invoice creation date

Dear all,
As per our client business process, for a sales product warranty starts once after creation of Invoice in ECC system. in that case, how to perform warranty check in CRM Complaints based on ECC Invoice creation date.
Please suggest me the standard SAP solution for this. Your help will be highly appreciated
Regards
Raghu ram
Edited by: Raghu Ram on Jan 11, 2010 7:24 AM

Hi Raghu,
This is pure development. But it is possible.
You need to use a function module to create warranty contract in CRM against to ECC invoice with the following prerequisites
1. Same SLA should be available in both ECC and CRM (In ECC there is no SLA concept, in that case u need to maintain SLA as text component in delivery/sales order or any Z transaction document, the same can be pulled into CRM warranty contract)
2. All the products sold in ECC should be having serial number during delivery process. Then the combination of product and serial number will be created an equipment master in ECC. This equipment master should be replicated to CRM as and when it is created in ECC.
3. The partners in equipment master should be same as in invoice or sales order document in ECC
4. Addiitionally, all the products in the ECC invoice to be replaced as service material with SCN item category (We used this logic), so you can use any other logic to get service line item. You can use any common service material also as line item.
5. Male the status profile settings to release the contract once it is created and saved in CRM
6. In the complaint or service request document, set the contract determination as Unique number (I think "D")
As standard, You can create wrranty contract and assign warranty master as and when ECC invoice is created by manual method.
Hope this development logic will be useful.
Regards,
Ram.

Satellite Internet providers

Depending on how much bandwidth they use, dropping the internet and adding more data to their cellular plan and using that might be better. I have a friend that does that. They live just outside of city limits, satellite internet was costly and slow and would sometimes go out. All they do is mostly browse the web and email, and sometimes Pandora when company is over, streaming it to a wireless speaker in their home. So they do the hotspot with their provider (AT&T) which at the time doubled their data at no extra cost through some promotion and they get roll over data. So what used to be a 10 GB plan turned into a 20 GB plan and they get data roll over on top of that. They do not do any heavy data intensive stuff, but for what they were paying through satellite internet, they took some of that and applied it to their cellular data plan...

We were just discussing this in another recent post - although there question was a bit different as it included a VoIP element:http://community.spiceworks.com/topic/1081083-would-you-consider-satellite-internet-for-business-int...
At the end of the day Satellite is pretty much a last resortas you literally are sending traffic to space and back to get out to the internet (think 750ms+ latency)and there usually is something better out there. You'll always be able tofind some enterprise class, SLA'd options available (Enterprise LTE, T1/DDM, maybe Fiber), it's the cheap DSL and COAX that is usually tough to get once you get out there a ways - although it does sounds like you have a cable option now so that raises some questions.We are a telecom master agency partnered with hundreds of ISP's all over the world. We do a lot in rural areas...

Availability "SLA" report - wrong "Planned Maintance" for some servers

Just wondering if anybody knows of any bugs or perhaps what I am doing “wrong” here when I have created an availability “SLA” report
The report is the generic, availability and tagets a large group (1000) of SCOM health service watchers . Under downtime I am checking the options for “Planned Maintenance” and “Unplanned Maitenance”. When I run the report most seem correct – I spot
servers I know have been down and small amount of planned downtime for patching. However I
have bunch of servers (mabe 20) that all show pretty much 100% planned maintenance and all with the same odd uptime of say 4 hours exactly. I cant find anything common with these servers. I even removed the SCOM agent from one server, left
a litte while and re-installed and this still shows up in this fashion. Any ideas?
I am running SCOM2012 SP1 CU4
Many thanks

Hi,
It seems like that there are cache data for the agent, what is the result when we use report tasks under monitoring console for that specific server?
If the issue still there, then I would like to suggest you refer to the below blog, and follow the article to re-install the agent:
http://blogs.technet.com/b/kevinholman/archive/2009/10/01/fixing-troubled-agents.aspx
Regards,
Yan Li
Regards, Yan Li

Service desk SLA

Hi all,
I have implemented basic service desk.
Now i want to implement SLA for the same.
Currently i have config the mailing action depending upon Status change. But now the req is to to trigger the mails depending upon timeline.Which can be done via SLA.
I have gone thru the Service desk additional guide which is available on service.sap but not that much helpful.
Can anyone please explain me how to implement the same.
Points will be rewarded for sure.

Dear Prakhar,
If you want to work with SLAs a service product and contracts have to be
used. The relevant dates then are not on header level of a service desk
message but on item level. The actions concerning the SLA have to be
defined on item level.
The processing of the service desk messages is done with the transaction
CRM_DNO_MONITOR. In this transaction monitor fields to the header of a
message as well as to the item of a message are available and can be
displayed.
CRM transaction type SLFN actually is NOT configured for the use with
contracts, SLAs,... . If you want to use these functionalities CRM
transaction type SLF1 or an own defined transaction type should be used.
Availability and Response Times can be maintained with transaction
CRMD_SERV_SLA.
Detailed information about the use and the customizing of Service
Contracts and Service Level Agreements can be found
- in the online documentation to Service Level Agreements
- in the CRM IMG documentation, e.g.:
- Customer Relationship Management
    - Transactions
      - Settings for Service Processes
        - SLA Escalation Management      <-
        - in the additional informations to the service desk that are to
find in the SAP Service Marketplace under the quicklink
'Solutionmanager'
- Media Library
    - Technical Papers
      -> Service Desk: Additional Information
Hope this helps explain things.
Regards
Amit

Welcome to the SQL Server Disaster Recovery and Availability Forum

(Edited 8/14/2009 to correct links - Paul)
Hello everyone and welcome to the SQL Server Disaster Recovery and Availability forum. The goal of this Forum is to offer a gathering place for SQL Server users to discuss:
Using backup and restore
Using DBCC, including interpreting output from CHECKDB and related commands
Diagnosing and recovering from hardware issues
Planning/executing a disaster recovery and/or high-availability strategy, including choosing technologies to use
The forum will have Microsoft experts in all these areas and so we should be able to answer any question. Hopefully everyone on the forum will contribute not only questions, but opinions and answers as well. I’m looking forward to seeing this becoming a vibrant forum.
This post has information to help you understand what questions to post here, and where to post questions about other technologies as well as some tips to help you find answers to your questions more quickly and how to ask a good question. See you in the group!
Paul Randal
Lead Program Manager, SQL Storage Engine and SQL Express
Be a good citizen of the Forum
When an answer resolves your problem, please mark the thread as Answered. This makes it easier for others to find the solution to this problem when they search for it later. If you find a post particularly helpful, click the link indicating that it was helpful
What to post in this forum
It seems obvious, but this forum is for discussion and questions around disaster recovery and availability using SQL Server. When you want to discuss something that is specific to those areas, this is the place to be. There are several other forums related to specific technologies you may be interested in, so if your question falls into one of these areas where there is a better batch of experts to answer your question, we’ll just move your post to that Forum so those experts can answer. Any alerts you set up will move with the post, so you’ll still get notification. Here are a few of the other forums that you might find interesting:
SQL Server Setup & Upgrade – This is where to ask all your setup and upgrade related questions. (http://social.msdn.microsoft.com/Forums/en-US/sqlsetupandupgrade/threads)
Database Mirroring – This is the best place to ask Database Mirroring how-to questions. (http://social.msdn.microsoft.com/Forums/en-US/sqldatabasemirroring/threads)
SQL Server Replication – If you’ve already decided to use Replication, check out this forum. (http://social.msdn.microsoft.com/Forums/en-US/sqlreplication/threads)
SQL Server Database Engine – Great forum for general information about engine issues such as performance, FTS, etc. (http://social.msdn.microsoft.com/Forums/en-US/sqldatabaseengine/threads)
How to find your answer faster
There is a wealth of information already available to help you answer your questions. Finding an answer via a few quick searches is much quicker than posting a question and waiting for an answer. Here are some great places to start your research:
SQL Server 2005 Books Onlinne
Search it online at http://msdn2.microsoft.com
Download the full version of the BOL from here
Microsoft Support Knowledge Base:
Search it online at http://support.microsoft.com
Search the SQL Storage Engine PM Team Blog:
The blog is located at https://blogs.msdn.com/sqlserverstorageengine/default.aspx
Search other SQL Forums and Web Sites:
MSN Search: http://www.bing.com/
Or use your favorite search engine
How to ask a good question
Make sure to give all the pertinent information that people will need to answer your question. Questions like “I got an IO error, any ideas?” or “What’s the best technology for me to use?” will likely go unanswered, or at best just result in a request for more information. Here are some ideas of what to include:
For the “I got an IO error, any ideas?” scenario:
The exact error message. (The SQL Errorlog and Windows Event Logs can be a rich source of information. See the section on error logs below.)
What were you doing when you got the error message?
When did this start happening?
Any troubleshooting you’ve already done. (e.g. “I’ve already checked all the firmware and it’s up-to-date” or "I've run SQLIOStress and everything looks OK" or "I ran DBCC CHECKDB and the output is <blah>")
Any unusual occurrences before the error occurred (e.g. someone tripped the power switch, a disk in a RAID5 array died)
If relevant, the output from ‘DBCC CHECKDB (yourdbname) WITH ALL_ERRORMSGS, NO_INFOMSGS’
The SQL Server version and service pack level
For the “What’s the best technology for me to use?” scenario:
What exactly are you trying to do? Enable local hardware redundancy? Geo-clustering? Instance-level failover? Minimize downtime during recovery from IO errors with a single-system?
What are the SLAs (Service Level Agreements) you must meet? (e.g. an uptime percentage requirement, a minimum data-loss in the event of a disaster requirement, a maximum downtime in the event of a disaster requirement)
What hardware restrictions do you have? (e.g. “I’m limited to a single system” or “I have several worldwide mirror sites but the size of the pipe between them is limited to X Mbps”)
What kind of workload does you application have? (or is it a mixture of applications consolidated on a single server, each with different SLAs) How much transaction log volume is generated?
What kind of regular maintenance does your workload demand that you perform (e.g. “the update pattern of my main table is such that fragmentation increases in the clustered index, slowing down the most common queries so there’s a need to perform some fragmentation removal regularly”)
Finding the Logs
You will often find more information about an error by looking in the Error and Event logs. There are two sets of logs that are interesting:
SQL Error Log: default location: C:\Program Files\Microsoft SQL Server\MSSQL.#\MSSQL\LOG (Note: The # changes depending on the ID number for the installed Instance. This is 1 for the first installation of SQL Server, but if you have mulitple instances, you will need to determine the ID number you’re working with. See the BOL for more information about Instance ID numbers.)
Windows Event Log: Go to the Event Viewer in the Administrative Tools section of the Start Menu. The System event log will show details of IO subsystem problems. The Application event log will show details of SQL Server problems.

hi,I have a question on sql database high availability. I have tried using database mirroring, where I am using sql standard edition, in this database mirroring of synchronous mode is the only option available, and it is giving problem, like sql time out errors on my applicatons since i had put in the database mirroring, as asynchronous is only available on enterprise version, is there any suggestions on this. thanks ---vijay

What is posted availability specification for Windows server 2012? 2012R2?

I am trying to put together a high availability solution and I want to know what the availability 'claim' of the individual components would be. What is the availability specification for Windows server 2012 and Windows Server 2012R2?(for example 99.9%
availability for the O/S itself). This would be in a non clustered or Load Balanced state. Just a single server running the O/S.

Hi,
SLA requirements determine how components such as storage, clustering, and backup and recovery factor into your organization.The term high availability is meaningless until you define how to measure it. IT shops measure high availability as the percentage of
time that systems are available, but the provider and consumer of high-availability services must agree on what constitutes availability and how the time is measured.
The related KB:
Service Level Agreement Review
http://technet.microsoft.com/en-us/library/cc546625.aspx
High-Availability System Architecture
http://technet.microsoft.com/en-us/library/cc750543.aspx
Service Level Agreement Review
http://technet.microsoft.com/en-us/library/cc546625.aspx
Hope this helps.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Calculation of SLA times based on Service Organization

Is it possible to calculate the SLA times based only on Service org?
a) Using Service contracts i.e create SC with only org and assign the Service & Response profiles.
Else as mentioned below.
Please give your more thoughts.
I maintain the Service & response profiles at "Maintain Availability and Response Times" .
Can I access these values directly in the BADI ?
My scenario is
a) An agent belongs to a service org.
b) I define these Profiles seperately for each Org (Org1 Org2 etc) at the above tcode.This manual entry.I know we dont have org to profiles mapping in the above tcode.I just painly maintain.
c) In the BADI i check the org entered in the complaint.
d) for Ex if the Org1 is entered I want to access the profiles for Org1.If else ladder.
e) then use these profiles to calculate the SLA times.
f) then save the document.
g) Also trigger an e-mail saying the above time lines.
Is the above flow possible??
Let me know if you want me to post this onto another thread.
Thanks
amol

Shalini,
I will be just maintaining the service and response profiles in the "Maintain Availa..." tcode.
There wont be exact mapping stored in any table.
My logic would be ,i dunno whether this right or wrong..
1) Once i get the Org ,I would compare like ths
if( orgdata = org1)
then service profile 1 etc.
2) then apply the profiles to the cal of SLA times.
I think we can achieve what you said using CRM_ORDERADM_I_BADI
Or we need to use the BADI's specifically mentioned for serv contract det and calculation of SLA.
As you know in SAP for SLA times we need to have the service contract for a) customer b) org and many other parameters.then to this SC we need to associate the service and response profiles.When the SC is determined in a complaint ,the serv and resp profiles will be used to get the SLA times.
But my requirement is to have determine the SLA times based on the service organisations.Not based on the customer and any other parameters.
For ex : If my serv org is in India the times would be diff ..if my serv org is in US the times would be diff.
So let me know what approach would be best ?
Use BADI's as above or does this approach of having define different Service contracts (without having Partner functions customer etc) for diff orgs?
Thanks
Amol

Issue with SLA reports of Exchange 2010 MP in SCOM 2007 R2 !!

Hi,
I have issues with Exchange 2010 MP SLA reporting. Whenever report is run it fails on some or the other dataset(Outage**,SLAbyDAte etc.) When I digged in, I found that it is connecting to DW Exchange 2010 Availability tables + Planned maintainance +
outage table. The tables were not available in the DW, not sure how it got removed. Initially I tried by uninstalling and installing MP(Exchange 2010 & Exchange 2010 reports both) if relevant tables get created automatically but it did
not help and I was still facing the same issue. Then I tried to create the tables manually and check if it could resolve the issue. There was unique ID associated(different in different computer) with the name of most of the tables. I tool it from Exchange
report data source which exists in reporting server. But I could see that table remain empty with no records there and SLA report start giving different issues stating table instances do not exist.
Could anyone help me to restore the SLA report of Exchange 2010 MP ? How should I ensure that data start populating the tables ? I am also helpless here because we do not have correct DW dump to restore back to earlier when it was working fine.
//BR

Hi,
Based on my research, to correctly install the Correlation Engine, consider the following when you install the Exchange 2010 Monitoring Management Pack:
Determine which server will host the Correlation Engine. While not strictly required, it's strongly recommended that the Correlation Engine be installed on the Root Management Server computer.
Make sure that you download and install the Exchange 2010 Management Pack that matches the operating system for the selected server. You can install the 32-bit or 64-bit version.
Make sure that you run the Microsoft Installer (.msi) package on the server where you want the Exchange 2010 Management Pack and the Correlation Engine to be installed.
After the installation is complete, the Correlation Engine service will have been installed on the server, and the Management Pack files will have been copied to the
System Center Management Packs folder. By default, the installation directory is C:\Program Files\System Center Management Pack.
Quote from:
http://technet.microsoft.com/en-us/library/ee758051(v=exchg.140).aspx
In addition, here is a similar thread for your reference:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/e75e84d9-0c9e-4d83-b3da-45a143757f85/exchange-2010-monitoring-with-scom-2012-correlation-service-issue
Regads,
Yan Li
Regards, Yan Li

HREIC Enhancement: Addition of SLA column to activity search result page

Hi Experts,
I am currently assigned in enhancing the activity search of transaction code HREIC_VP by adding SLA column in the output table. I debugged this BSP application and haven't found any class where the selection of data happens.
Does anybody know what class is responsible of selecting the data to be displayed in activity search and how this is being transferred to the output table.
Many thanks in advance,
Larissa

1) Enhance the component BT126S_APPT
2) Enhance the view BT126S_APPT/ApptSR
3) Add the attribute to the context node BTQRACT via the following method
Simply add the object_id field from the BTQRact node by right clicking on the BTQRACT atttributes folder and choosing create
attribute.
In the wizard choose add model attribute.
Attribute Name OBJECT_ID
BOL Entity: BTQRAct
BOL Attribute: OBJECT_ID
Hit continue and you are done. Now the field should be available for view configuration and you would perform that step as normal.
No need for the complicated coding suggested above as it already exists in the BTQRAct genil/bol entity structure and just needed to be exposed. I have done this before and is working fine in my production system with no errors on CRM 2007 SPS01.
Take care,
Stephen

Need suggestion on IP SLA on DC and DR scenario

Dear Experts,
I need to build a back-up MPLS connectivity for an existing MPLS link connecting multiple locations to DC and DR as shown in the diagram.

Hello.
Sure you may use ip sla (on spokes) to track ISP1 reachability and failover to ISP2 in case of any issue.
At the same time this would work ONLY if you have dynamic routing between DC and ISP1!
If only statics are available for DC, then I would suggest to build a mesh of GRE tunnels (mGRE) over both ISPs and run EIGRP over tunnels.
PS: it's also possible to run BGP over ISP clouds, but it would make things slightly more complicated.

How to set up file server in Azure Availability Set?

Hi,
We're going to set up file servers with SMB shares on VM:s in Azure.
How do we set up the file services in the VM:s so that it works in an availability set?
I've read something about using DFS. Is that the recommended "Best practice" way of doing that in Azure?
/Andreas
AN

Hi Andreas,
It depends on your needs. If you want to provide redundancy to your FTP services, it is recommended to group two VMs in an Availability Set to ensures that during either a planned or unplanned maintenance event, at least one VM will be
available and meet the 99.95% Azure SLA.
http://azure.microsoft.com/en-us/documentation/articles/virtual-machines-manage-availability/#configure-each-application-tier-into-separate-availability-sets
If you want to set up two files servers in Azure VMs to an availability set, you can follow the steps below:
1. Create a virtual network:
http://azure.microsoft.com/en-us/documentation/articles/create-virtual-network/
2. Create a VM in a new cloud service and choose teh virtual network you have created:
http://azure.microsoft.com/en-us/documentation/articles/virtual-machines-windows-tutorial/
3. After the VM is running, you can create an availability set on the VM in the Configure page of the VM in the managemeng portal.
4. Create a new VM into the same cloud service and add it to the availability set.
Best regards,
Susie
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

SLA 99.5% Availability.

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