Slow Canadian Service Centre - T400 Screen replacement

Question

My new  T400 has a white dot on the screen (not a dead pixel, an actual screen defect. I have the LED backlit display btw.) I called and arrange to have my laptop sent over to the Canadian service depot in Newmarket Ontario and was told that it would take about 7 days to get my laptop back once it arrived at the service centre. My laptop arrived at the service depot on October 22nd and when It hadn't arrived back at my office by the 29th I was concerned; I need my laptop to work properly, my spare just isn't fast enough. I called and inquired about the delay, only to find out that the part they need is on backorder and not expected until next week.
I really wish some procedure was in place where they could tell you it was not in stock, order it, and then you could send your laptop in when they had the necessary parts. This is a huge inconvenience for me and I'm sad to say that I'm very disappointed with the service Lenovo is providing on my first Lenovo laptop. Has anybody else run into similar delays in getting their laptops repaired?

Answer 1

there's a chance that the part was in stock when you called but went out of stock while your system was in transit.   parts aren't reserved until a technician receives the system and determines the problem.   not every case needs new parts.   keep in mind that an in-person diagnosis is going to be much more accurate than one done over the phone.
for example, i've seen white spots on displays caused by an LCD cable -- the display itself was perfectly fine.   reserving a whole LCD in a case like this would take one display away from another repair that might need it instead.
apologies for the inconvenience so far.   hopefully your system is repaired next week as scheduled.
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