Slow connection problems

My iPhone 4 takes forever to connect to safari, Facebook or updating apps. Any help appreciated

Hi there,although I am new to this forum I have been a loyal customer for over 20yrs taking all new products, ie Telephone, Broadband, Line Rental, I have recommending 8 people to date my parents being the latest and still cannot claim. I even telephoned last week to get the details on how we did this and got told it didn't matter if my parents had taken an offer made to them!!I am sorry if this reply has taken over this feed, but all other feeds on this complaint have either been archived or removed. Isn't it time that people understood that not everyone is computer literate, not everyone knows how to use these forums and not everyone understands how these things work.So instead of the moderators sending sarcasm when someone ask's a valid question, perhaps they could remember that all the feeds containing this complaint are unavailable to post on. It may not be relevant to You, but it may be relevant to others, my Mother 75yrs tried to ask a question and was rudely put down. What is this world coming too, I really thought that these forums were for help and in 20+ years I have never come across such negativity

Similar Messages

Weird Slow Connectivity Problem

Hi guys
We are facing a slow connection problem and we cant seem to find an answer
as to whats happening.
Our application has
1. An app server hosting EJBs , datasources etc
2. A webserver on different box hosting servlets and command classes.
3.A Sql server 7 database on a different box.
All these boxes are on a secured network ; which means that access to them
is given on a requirement basis.
We have JSPs on the web box which get a datasource connection from the app
box to run queries against the database server.Our problem is that even to
run a very simple query ; it takes a long long time (in order of minutes)
and the same query runs lightening fast in the test environment where all
the boxes are on the same network.
We use type 4 SQL driver.We initially thought that this could be a network
problem as it doesnt make sense that the same query runs very fast on the
test boxes.But the network settings seem ok.
The network settings are this way :
Appserver box has access to database server box.
Webserver box has access to Appserver box.
So you can see that webserver doesnt have direct access to database
server.Is it needed to run queries ; since I am taking a connection from the
appserver.How does the whole business of running queries work when I take a
connection from a datasource on an app server.
I had this question posted to the BEA weblogic customer support ; but they
really couldnt help me.
Any ideas would be appreciated.
Thanks
Pankaj Vij

This has many possible troubleshooting paths. You don't mention if this is a workgroup or domain based Windows network. Checking the "Directory Access" settings as appropriate may yield the solution.
If this is a domain/active directory network the issue may lay with the machine account on the domain server.
Create a new user account on the Mac and see if the problem follows when you log in to that account and try to access the SMB share.
If the problem goes away, then you should look at the original user's startup items to see what might be launching at startup or simply move all files to the new user and delete the old account (not the preferred method).
If the problem persists with a second user on the same machine, then I'd take another Mac, boot it to target disk mode (laptop is good for this), using a firewire cable, boot the troublesome mac to the target mac and try to replicate the issue.
If issue persists, this is a network permissions issue on the server, if it goes away it is a local software issue on the Mac and a clean install of the OS may be needed if you can't locate the meddlesome settings/software.

WRT320n + WUSB600n = slow connection problem

Hello,
I have problem with my speed connection. Router is really close (1 meter) to adapter. When I use wirelles connection I can get maximum speed of around 59Mbps. When I connect my computer to router via cable I get around 110Mbps.
I tried default configuration and also this one with I have found on this forum:
Wireless Band : 2.4GHz
Network Mode : Mixed
Network Name : Provide a unique Network name
Channel Width : 20 mhz only
Channel : 11...
SSID Broadcast : Enable...
Nothing changed still maximum wireless speed is 59Mbps.
I have newest drivers installed.
Please help me to find some solution.
Thank you
Chris

I was using MAC filter and now i have changed to WPA2 ( router password is also changed).
It is 12:02 AM. From two minutes my internet connection speed become faster from 60 to 120 Mbps. 5 minutes ago everything was fine router was working with around 59Mbps but when internet speed have changed to 120Mbps router speed dropped to around 30 / 40 Mbps.
So problem exist only on wireless connection - between 12am to 12 pm when my internet speed is 120Mbps instead of 60 Mbps during the day.
What can be a reason?
Regards

Slow connection problem with the PS3

Okay so I have a WRT54G,v5 wireless router...
For some reason, I find my router in the ps3 scanning, put the WEP in, and let it automatically pick all the IPs and stuff... but once it connects, my connection is extremely slow (I have a 10mb cable connection, so when I do a speedtest for example I get around 10000kbps, while I get around 2500kbps when I do the same speedtest on my PS3.)
I'm really out of ideas, as i've tried doing absolutely everything to getting it to go through, but for some reason it just won't clear.
Am I doing something wrong? and if so, is there any way to fix it? It's getting kind of frustrating because it takes about an hour to download a 600mb demo, while it should only take about 15~ mins with my connection, maybe even less.
Any help would be appreciated, maybe manually adding the numbers myself? (even though I have no idea how this is done...)
Thanks for your time.

The PS3 browser and Playstation Network is sluggish so don't think it's your router. Everyone on the Playstation Underground forum have the same complaint which hopefully Sony will address soon in a future firmware update. It doesn't matter if your wired or wireless you still get the same sluggish issues. You can make all the modifications to your router and still the same issue will be there. Trust me I have a WRT300N router and did everything that I could to push as much speed as I can to the PS3 and little has changed.

WRT320N - very slow connection

WARNING! never buy a Linksys router. i have a Linksys WRT320N and i have so much problems, it is very slow and every two days i have to reset. the latest firmware are from 2011. aparentley they dont care about there costumors.

Hi! Are you encountering the problem thru the wired and wireless connection? If you are directly connected to the modem, is your connection ok? For the slow connection problem, it if it's thru the wireless connection, the wireless settings can be changed like set a unique name for both the 5Ghz and 2.4Ghz networks, changed the channel to 1,3,6, and 9, and set the security to plain WPA2 Personal. For the wired connection problem, you can change the MTU size to 1472(DSL connection) and1365(Cable Connection.

Slow connection - Cable modem

All the topics discussing slow connection problems seem to include wireless equipment. I use an ordinary cable connection with external modem & 5Mb per second service from my cable company.
About a week ago, surfing different websites became extremely slow.
Loading this page to begin typing my thread took about 20 seconds. The status bar will go to about 30-40% immediately then hang for about 15-20 seconds before fully loading the page. Same with all websites no matter the time of day. The speedcheck gives numbers for downloads - 4.63 and 536.59 for uploads. Clearly, the modem is doing its job.
I emptied the history, cleared cookies but that's all my limited experience allows me to do on my own. Any ideas?

When you used one of the speedtest websites to check throughput, was that before or after clearing the browser's cache? Some bandwidth test sites (most of them, I think) store the results in the browser's cache, and if you forget to clear the cache before re-running the test, you can be temporarily dazzled by the immense increase in throughput! The "4.63" for downloads was Mbps, right? And this problem started in the last week or so, with performance before then being acceptable?
In System Preferences> Network, under the TCP/IP tab, do you have explicit DNS server IP numbers entered or is the box left blank? Since you're getting partial page loads before stalling, I don't think it's a cse of an ISP telling users to enter explicit IP DNS numbers, then changing their DNS servers without notice (that happened to me), but if you do have explicit DNS numbers in that box, note the numbers then try clearing the box to see if that makes a difference (a blank DNS server box pushes DNS request back to the ISP's servers, which should always respond with up-to-date server links).
Another unlikely-but-possible scenario (which also happened to me) is if your ISP changed their cable modem server hardware (e.g. from DOCSIS 1.0 to DOCSIS 2.0) without bothering to notify their customers. That caused random disconnects and inexplicable stalls seemingly at random when my ISP pulled that stunt. Calls to the ISP's national support center were no help; a chance remark by s counter worker while in the brick-and-mortar local cable company office elicited information about the change. That you bought a brand-new modem suggests your modem should be fully compliant with any current server hardware. However, there are known to be some incompatible and worse some partially-compatible modem brands that don't work properly under OS X --- even different model numbers in the same modem family (e.g. Motorola Surfboard) make a difference.
What manufacturer and model cable modem are you using? Try calling your cable company's local office and ask them when make/model modems are they handing out to new customers who rent their modems, also ask if the local people are aware of any recent server hardware or local cabling changes (they haven't been tearing up your street to install FiOS, have they?). The ISP's support website should have a list, which should also be available from the local cable office, of modem manufactures/brands that they've approved as compatible; while that list is invariably Windows-centric, it's still a good idea to stick to those makes and models.
If the ISP has tweaked things recently, you may be able to use the modem you already have by tweaking the MTU (maximum transmission unit) value from the usual value of 1500 to say 1420. You can do that manually in System Preferences> Network> Show: Built-in Ethernet> Ethernet tab --> Configure: manually (advanced) and changing the Maximum Packet Size (MTU) value.
IE is a dog under any conditions; try using Firefox instead as an independent check on Safari. There have been the usual reports of some users having problems with the new 2.0 release of Firefox (and others reporting wonderful things about it); you can try the stable 1.5.0.8 release from Mozilla's Firefox releases archive.

My computer is running very slow, how can I tell if it is a internet connection problem or my computer?

I have a mac 10.5.8 and it has been very slow lately. I often get the rainbow wheel when using it and recently I have had to restart the computer alot because it seems to freeze. The only other open program besides Safari is the finder which i cant seems to ever shut off. I'm not sure if this is an interent connection problem or if my mac needs servicing.

Please begin using 25 Ways to Speed Up Your Mac you will almost certainly find the cause there. The first place I'd look though is how much RAM your system has, if you never upgraded it that could be the problem. Macs ship with a minimum amount of RAM so it's possible a simple RAM upgrade would help. Use the article though and methodically go through the suggestions.
You also may benefit by reading XLab's Spinning Beach Ball of Death article too.

Problem: slow connection. I have an iMac (2007) running on Mac OS X 10.6.8. I just had my internet speed increased from 1 to 3 Mbps but my connection slowed down considerably. Do I have to change any setting?

Problem: slow connection. I have an iMac (2007) running on Mac OS X 10.6.8. I just had my internet speed increased from 1 to 3 Mbps but my connection slowed down considerably. Do I have to change any setting on the computer, and how?

One possibility is that you may need to "Upgrade" your Cable /DSL Modem if you have an older unit. ISP's that provide your Internet service in recent years have been switching over from DOCSIS 2.1 version Modems to DOCSIS 3.0 version Modems, which handle the new higher data streaming speeds the ISP's are offering. I would suggest you call your ISP's Technical Support and inquire about this possibility.

I tried a lot of time to download Lightroom on my MacBookPro without success. I already remove the firewall. Maybe because of a slow connection in Lebanon? Or another problem?

I tried a lot of time to download Lightroom on my MacBookPro without success. I already remove the firewall. Maybe because of a slow connection in Lebanon? Or another problem?

Béatricel88978029 do you receive any specific errors when download Photoshop Lightroom? For information on how to resolve download errors please see Error downloading and installing Creative Cloud application.

Same old problem.. slow connection

Hello,
I have just moved into a new block of newly built flats, I signed up to 40mbit ADSL, I keep getting connection problems on my ps3 and I'm downloading at around 600kb/s.
Something isn't right, when I called BT the stupid woman tried to fob me off basically everything is fine and its probably just the connection between the cat cable connecting my PS3 and my wireless connection to both of my laptops . Here are my speed test;
Download speedachieved during the test was - 2458 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
just to add I've had the broadband for two weeks now

As john says most things look OK for an 8Meg connection synch and profile are as good as it will be but with that attenuation 24, sn margin 7.8 and profile 7150 I think if speed test is working ok you should see near twice that download
on speed test, but your 600 KB (bytes not bits ) real world download is ok 600 x 8 =4800
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

Windows Domain Controller on Windows Server 2012 R2: Hyper-V roaming profiles not loading due to slow connection

I have racked my brain and done everything that I know to do for about two weeks now. I am setting up a new system at our fire department and I am having the worst luck with getting the workstations to login to the domain controller with roaming
profiles. It keeps telling me that the roaming profile could not be loaded because of a slow connection. These are workstations that are connected directly to the switch that the DC is connected to. I have tried multiple connections regarding
the layout (DC into the router, router into the switch). The router is a Cisco RV220W. I have two VLANS, one for public and one for private domain. The Private VLAN has DHCP turned off since I am providing it through the DC. I currently
have a connection from the Private VLAN going to the unmanaged switch that the workstations and server are plugged into.
The server is a Dell PowerEdge R420 that has 6 NIC ports (1 dual port and 1 quad port). I have a virtual switch setup on Hyper-V for an external port (let's say Card 2 Port 3) that is assigned to the WS 2012R2 Domain Controller. The DC can see
the internet fine and the workstations can connect to the shared folders on the server. I can retrieve files by just using the computer name or FQDN. The DC is also running DNS and DHCP. The DNS has the _msdcs setup from when I installed
the active directory role. I have attempted to assign static IP addresses to the workstations:
IP:                     10.0.0.80
Subnet:             255.255.255.0
IPV4 Gateway: 10.0.0.1
IPV4 DNS:        10.0.0.12
I've attempted "append the specific DNS suffix", I've "registered the connection in DNS", I've used "use this connections suffix in DNS registration".
The server is assigned:
IP:                     10.0.0.12
Subnet:             255.255.255.0
IPV4 Gateway: 10.0.0.1
IPV4 DNS:         10.0.0.12
The DNS entries have forwarders that forward to my ISP DNS servers for lookup
I've enabled and disabled DHCP, I've installed a new VM just to create another DC to make sure that I didn't goof up when I created it.
I've lost my patience with this project and am sinking fast. Can someone please offer some advice as to what I've done wrong? I've created this exact scenario at work many times but, I've never done it with Windows Server 2012. Is this
possibly something to do with the Dell PowerEdge server (Generation 12) with the SR-IOV? I am going to attempt to work on it some more tomorrow when I get over there. I think there may be an issue with the SR-IOV not being enabled on the machine
through the Dell Bios. Would the SR-IOV really cause the workstations to report a slow connection? When I login at the domain controller the roaming profiles and folder redirection work fine so, I know the GPO settings are correct. I don't
have "ignore slow connections" or any of those GPO's set. I need to get it working the correct way so, I didn't want to fool the server when there is another underlying problem. Any help that someone can offer, I am more than willing
to listen. If you need more information, please ask.
Thanks,
Jay

So, I've managed to research this some more since Thursday and I've come to the conclusion that Hyper-V does a horrible job of supporting Qualcomm NIC cards. That's the only thing I can conclude as far as where the issue is originating. I've read many
post and walkthroughs but nothing that has helped. The issue wasn't with any settings in the domain controller. The issue was that there really is a slow connection originating at the domain controller that is a VM and has network connectivity through the
virtual switch from Hyper-V. So, next question is, how do I get the DC to have better connectivity through the NIC that Hyper-V won't give it? If hyper-v would allow passthrough, this would be so much simpler. VM-ware is looking really good at this point.
Im disappointed in MS right now.

Very Slow Connection

Hi
Does anyone else have these issues? And BT, please read all of this message...
Firstly, none of my queries have been answered or dealt with by BT, secondly, I have done the suggested ‘steps’ to resolve my issue over 30 times. When my upload speed is faster than my download speed, then something is wrong when my current connection is: Download: 224 kbps/Upload: 448 kbps…
Really? Average Broadband Speed in the UK
OK, it’s like this… I ordered BT in April 2012 and your website stated that Infinity would be available for me in August of 2012, either way, 12 months later I’m still waiting. As a point of interest, you have changed your Infinity statement recently to state “Fibre optic broadband is estimated to be in your area between March 2013 and June 2013. Please note that these dates have been provided by our supplier and are estimates. Dates may be subject to change due to factors outside our control such as; delays agreeing cabinet locations with your local council or unforeseen issues encountered during the construction of your street cabinet.” Is this because too many people are complaining that you have miss-sold your services? A quick forum search online says yes! I have attached screenshots from the old message that I saw when ordering.
New Message:
Old Message:
So, after I placed my order in April 2013, A BT Engineer comes to my home, puts in a new line. I connect to said new line via the Ethernet cable provided in the box for my new BT Hub. Now with all connection issues, I have swapped out the cable for others and always reverting back to the provided cable by BT when I still get the same rubbish results. My computer has been formatted 4 times, the last was to do a clean installation to Windows 8. No matter what OS I have installed, I still get really terrible speeds. For my area, it states I should get an estimated and whopping “2Mb-6Mb” download speed range. My copnnection has dropped, slowed to a crawl and even disconnected me for hours, this is every week since the line has been installed.
I have worked in the IT industry as a network engineer and I’m tired of BT’s argument that the fault is my own and that you shirk the responsibility when it’s you’re equipment and your installation that I’m using. SO, How can it be the wiring in the house when I connect to a wall socked that you installed (and is literally 46 inches away) and a hub that you sent to me? Now, I have so much noise on my line that at times I cannot hear people who call me. If I answer the phone or make a phone call, my internet connection just drops and I get the, oh so familiar, orange flashing light on my BT Home Hub. I have had many noise margin resets.
I have spoken to over 30 representatives, at least 10 of them reading from notes and scripts and most did not read my call or problem history, including the last response from a tech guy. Yes I have changed my ADSL Filters, both that came with the HUB and 2 different ones that I went out and bought (at my own cost). I took of the face plate on my wall socked and I am using the test/master connection. I have changed all the cables and swapped them back. I have done everything possible and yet my problem remains.
After I complain and someone checks my line, I get a steady connection (Download) at around 4.125 kbps for about 4 days, then the problem comes back again, so this tells me that it is not my home wiring or equipment, but the steady connection from the pole to either the street cabinet or the datacentre/exchange.
All I want is a stable internet connection, if I can’t have infinity yet, so be it, but I want a stable connection. Is that too much to ask?
On contacting BT they advised me to do the following (Again)
BT Stated: That they've checked my line today and the results would suggest that there should be no problem with my broadband performance Well of couse it's working now because they did a noise margin reset and 4 days later, back to snail pace (this happens every time they do a niose reset). I AM syncing at the exchange and have a stable line connection. The latest speed test results show a downstream sync rate of around 4.2mbps, which is within the accepted range for your line. If your broadband is performing as poorly as you've explained, it may be because of a slow throughput problem within the property.
Then they suggested I do try the following (also again):
It is very important that you please try the following steps and monitor for 48 hours, even if you have already done some of them:
Please try your broadband hub and adsl filter directly into your internal test socket of your main telephone socket (remove the bottom plate of your socket by undoing the 2 screws). If your socker doesn`t split in two, then please unplug all equipment from all extension sockets and try your hub and filter and ethernet cable direct to the master socket front plate.
Please reboot your hub (push pen nib into pinhole on back of your hub for 10 seconds and release).
Please change the adsl filter if possible.
Please try with an ethernet cable (yellow ends) instead of wireless connection.
Please try a different computer if you have one.
You can also run a speed test on the BT speedtester website. Please do this whilst in internal test socket (or master socket front plate) and using ethernet cable and monitor for 48 hours.
They also appreciate my co-operation in doing the above tests and if my broadband is still performing poorly after completing the above (again which I have done over 30 times), then I will need to send a broadband engineer to your property, but this visit should then be free of charge, as you would`ve eliminated all your own internal equipment and wiring from being a possible cause of the fault, so please email back to us if you require a broadband engineering visit.
My previous problem was this:
I woke up this morning and after an hour trying to get connected, I received an email from my boss telling me that he has to let me go because I can’t submit my work on time. This is all due to crappy slow speeds and drop-outs from BT. So thanks for that. Saying I am now very angry is a pure understatement!
I am now going to write to Ofcom and your head office and I will now change providers. You miss sold me with the hope of getting Infinity and a year later, I’m still waiting. Less than 1mbps for daily internet is pathetic. I work from home and as a Visual Effects artist I download and upload massive files and I have struggled. There’s no point getting a business line because my speeds will still be the same.
Also, I was informed by one of your representatives that I didn’t need to pay the reconnection fee and a late fee that I occurred last month because it took YOU 5 days to switch me back on after I paid my bill in full (and each of the 6 reps I spoke too couldn’t understand why my services was not restored). I was also informed in my last email from BT that you have no record of this and I still have to pay, well I’m very insulted and I’m sorry, it’s what I was told so I will not be paying it.
The service I have received has been terrible. Your support people don’t really help me and I get canned answers and brush offs and crappy excuses that would fool most people. The line and connection speed is not worth the money I pay for it each month.
Its 2013 and BT still doesn’t have super fast broadband for everyone. At the moment, it would be faster to send an email printed out and strapped to a pidgin and please spare me your excuses about planning permission and estimated dates (which you keep changing each month. Why can’t you just say you don’t know when Infinity will be available instead of getting people like myself to sign up with the home that it will be available shortly). You simply do not care about your customers. My neighbours all have the same issues, so I know it’s not just tied to me. The last lady I spoke too told me that the fault was on my end. Well my Phone and Hub are connected directly into the box that YOUR engineer installed for me and you have the nerve to tell me that I have to pay for an engineer to come out? Not a chance, especially now that I have no job thanks to your poor internet and support.
So I have now had enough.
M Knight.
Michael Knight

Hi Conrad.
Thanks for the message. I've had BT looking into line problems for a year now, and they want ME to may for an engineer to come out (untill my last complaint where they stated that one will come out for free, but I'm still awaiting a reply from BT about that).
As for being stuck with the connection, well I'll fight BT in court because I am not getting my monies worth and at £26 a month and a download speed of 224kbps is terrible. I don't really want to have to change providers because it's a hassle, but I feel I have no choice. Virgin is in my area with 100mbps, so why am I putting up with such dire connection speeds. If I wait till December, I can cancel, but mhy should I have to wait when I am not getting a good service?
I feel your pain with dates being pushed back, dangling a carrot infront of a donkey if you ask me.
Thanks.
Mike.
Michael Knight

Mavericks install incomplete. No Apple installers on HD. Will I be able to upgrade to Yosemite and will it fix all that didn't install with Mavericks upgrade? Very slow connection speeds 30 hrs to download Mavericks. Tried re-install; no help/

Ever since upgrade to Mavericks I have been having problems which are too numerous to mention. I finally found a program from a UCBerkley professor called Pacifier which indicated 4000+ of 400,000+ files and folders did not install. I was unable to go further to try to fix everything because Pacifier can't find ANY Apple installers on my HD. It recommended I download the Mavericks installer without reinstalling to continue; however, after having done so (very slow connection; takes 30 hours to download) and although the installer appears in apps while downloading it disappears and NO Apple installer packages can be found on my hard drive. I tried to download Yosemite once and it indicated my system wasn't eligible for the upgrade. Its' download time was similar to Mavericks; 28+ hours.
I am using a Macbook Pro mid-2012 version OS X 10.9.5 (13F34); Processor 2.5 GHz Intel Core i5; Memory 4 GB 1600 MHz DDR3; Graphics Intel HD Graphics 4000 1024 MB.
Regardless of how many files and apps I remove my memory is being eaten up to the point I can hardly do anything at all. There are no civil words for how frustrated I am. Someone please help me.
Thanks,
JJ

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

Slow connection problems

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