SMS gateway integration with UCCX 7.0

I have a question, can we perform SMS gateway integration with Cisco Unified Contact Center Express 7.0 premuim license?

Just to enhance Somar's response a bit: The CCX Premium licnese activates an SMTP subsystem in CCX. This allows you to send emails from within a script. As long as the SMS gateway can accept SMTP you should be able to make it work.

Similar Messages

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    Hello,
    Can anyone point me to right documents or resources to integrate cisco prime infra 2.x with SMS gateway?
    Is there any way I can get SMS alerts for critical events in Cisco Prime Infra 2.x?
    Any suggestion is highly appreciated.
    Regards,
    Girish

    Not directly.
    If you configure PI to email you on alerts, many carriers allow you receive SMS via an email address - i.e. <your_number>@<your_carrier>

  • Way of External Database Integration with UCCX

    Hi
    I want to know what are the way of UCCX integration with External Database(Mobile Operator, Banking, Insurance).I only know about DBwrite and DBGet. is there any way out(http, https,SOAP)? They dont want to give me direct access to there Databases.
    Sultan Al Arif

    One way to do this would be to use the Get URL Document step to request an XML file from a web server.
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    The script would then use Get XML Document Data steps to parse the XML file for the required data.
    The organisations that operate the databases with which you want to integrate may have some concerns about the security of this though as the data will not be encrypted in transit.

  • What is the best way to follow the scenario for Out look integration with share point using SAP Gateway?

    1)what is the best way to follow the scenario for Out look integration with share point using SAP Gateway?
    2)workflow concepts for Purchase order?
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    Hi,
    I do not have much idea on gateway integration with outlook but found out this document GWPAM Workflow Template which can be helpful for you to start with.
    also you may want to post your question in SAP Microsoft Interoperability forum
    Regards,
    Chandra

  • Oracle Database 10g Integration with SMS gateway

    Dears
    my company system should integrate with SMS gateway to send the customer SMS, actually i haven't any information about Database Integration methods in general(first time to do that) and In particular about SMS gateway
    Please help ASAP and try to provide with any useful links
    Thanks So much for all
    Moro
    Edited by: user11359385 on Feb 21, 2011 6:23 AM

    What do you expect - us having crystal balls that will tell us what interface methods and protocols your SMS Gateway support?
    Find out what the API is for that Gateway and then we can talk of how to use that API from PL/SQL.
    But not knowing the API.. how on earth should we know what to from from a PL/SQL perspective to interface with it? Does it use a TCP interface? Named pipes? RPC calls? DCOM calls? Corba? SOAP? JMS?
    There's a huge number of very different types of interfaces that service software can support. Without knowing what that interface is, it simply is not possible to tell you how to use that interface from PL/SQL.

  • ISE integration with SMS gateway required license

    Hello All,
    We have cisco WLC with guest wireless access configured to use local database. the managment requires new solution to send cridintials to user throug SMS after the user signup through portal.
    we decided to use the cisco ISE. my question is what is the required license to integrate ISE with WLC and SMS gateway. should we use the Basic license, advanced or the wireless license.
    Thanks,
    Amr

    Hi Charles,
    why do you say "you would need Base and Plus Licenses at a minimum"? 
    Looking at the ISE licensing guide (table 2):
    http://www.cisco.com/c/en/us/products/collateral/security/identity-services-engine/datasheet-c78-730772.pdf
    it seems that Guest Portal services are already included in Base License (and all the AAA stuff too),
    therefore enough for the "Wireless Guest Access with SMS authentication" needed by Amr.
    Finally, the advantage of 'Base' license is that is Perpetual ...no annual fee to pay ;-)
    Regards.
    Gio

  • Sms integration with sap b1

    HI to all,
        can it possible if sms integration with sap business one. means if i create a/r invoice if i add the document automaticlly send sms to the customer  in that sms following matter to be send
    invoice number,posting date,due date,invoice amount.can it possible .if yes then what is requirement for that.pls reply i will waiting for your reply...
    Regards,
    vishal.

    hi
    1.Create  class library in Visual Studio 2005 C# Express Edition create assembley  SQLCore
    Write code:
    using System;
    using System.IO;
    using System.Text;
    using System.Net;
    namespace SQLCore
        public static class SMS
            public static void PlusSend(string Sender, string Recipient, string Message)
                string Destination = "http://www.text.plusgsm.pl/sms/sendsms.php";
                string Data = "?tprefix=" + Recipient.Substring(0, 3) + "&numer=" + Recipient + "&odkogo=" + Sender + "&termin=0&tekst=" + Message + "&godz=00&min=00";
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            private static void PostStringToURI(string URI, string String)
                byte[] Bytes = Encoding.UTF8.GetBytes(String);
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                Request.Method = "POST";
                Request.ContentLength = Bytes.Length;
                Request.ContentType = "application/x-www-form-urlencoded";
                Stream RequestStream = Request.GetRequestStream();
                RequestStream.Write(Bytes, 0, Bytes.Length);
                HttpWebResponse Response = (HttpWebResponse)Request.GetResponse();
                if (Response.StatusCode != HttpStatusCode.OK)
                    string Message = String.Format(
                    "POST failed. Response staus {0}.",
                    Response.StatusCode);
                    throw new ApplicationException(Message);
    for your localization you have to find your own sms gateway.
    2.Compile project .
    3.Copy dll to C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn
    4. Set SETTRUSTWORTHY on true using
    ALTER DATABASE databasename SETTRUSTWORTHYON;
    go;
    [more info about SETTRUSTWORTHY|http://msdn2.microsoft.com/en-us/library/ms187861.aspx ]
    5.Create Assembly for your dll.
    CREATE ASSEMBLY SQLCore
    FROM 'C:\Program Files\Microsoft SQLServer\MSSQL.1\MSSQL\Binn\SQLCore.dll'
    WITH PERMISSION_SET = EXTERNAL_ACCESS
    6. Create Procedure
    CREATE PROCEDURE dbo.[PlusSend](@Sender nvarchar(max), @Recipient nvarchar(max), Message nvarchar(max))
    AS EXTERNAL NAME SQLCore.[SQLCore.SMS].PlusSend
    go;
    7 .Fially execute using
    EXECUTE dbo.[PlusSend]('SENDER'','PHONE NUMBER','Message')
    Insert it in transaction notification.
    Hope it helps.

  • Facing issue in integration WFM 8.5.1 with UCCX 8.0.2

    Hi
    I am trying to integrate WFM with UCCX but the integration is not successfll and WFM is not importing user from UCCX
    In the log file i  am getting following error:
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    [oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
    [oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
    [oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
    [oocAgent] 11-22-2011 10:25:13 PM Error while executing
    [oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
    [oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
    [oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
    [oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
    [oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
    [oocAgent] 11-22-2011 10:25:13 PM Error while executing
    [oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
    Hope someone in the forum has a solution for that
    Regards
    Rupam

    It looks like server name does not match. IBM call it the server name. In the Microsoft world you would call it the instance name.
    Login to the CLI on CCX and do a "show status" make a note of the host name. Using the following to convert the host name to the server name. If you have a HA CCX then each server will have its own server name.
    Enter the instance name of the primary Unified CCX
    database. When typing the database instance name,
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    ■ Convert all uppercase characters to lowercase
    characters
    ■ Replace all hyphens with underscores
    ■ If the host name starts with a number, add the
    prefix i
    ■ Append _uccx to complete the instance name
    For example, if your host name is 80-ABC, your instance
    name will be i80_abc_uccx.
    Graham

  • UCCX integration with Service Now

    Hi all,
    Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now (http://www.servicenow.com/)
    I have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.
    Cheers
    Darren                  

    Hi Darren
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    FGL Sports

  • Exchange 2010 Integration with SMSC Gateway

    Hi,
    Exchange 2010 is installed in Telecom Mobile Operator and having SMSC Gateway for SMS, I have sms gateway IPs and port with User name and password. Now i am looking to send messages to distribution group , Distribution group members are mail contacts and
    email format is   [email protected] , I am looking when someone send email to distribution and that email will sent as sms to members of that group.
    I am not interested to buy sms softwares.
    Regards
    Usman
    Usman Ghani - MCITP Exchange 2010

    Hi Usman,
    Per my know, it can't send SMS to DL via Microsoft method directly.
    I know that we can send SMS to a contact if you enable the ActiveSync feature and perform proper configuration.
    Found a similar thread for your reference:
    Sending text messages to distribution list with Outlook 2010 with Exchange 2010 
    http://social.technet.microsoft.com/Forums/exchange/en-US/21a4214d-9b71-4713-8bf9-5aca2304ef85/sending-text-messages-to-distribution-list-with-outlook-2010-with-exchange-2010?forum=exchange2010
    Please correct me if there is any misunderstanding.
    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

  • Cisco UCCX 8 - Integration with SAP BCM

    Hi
    Can Cisco UCCX 8 be integrated with SAP BCM for the crm requirements?
    Thanks,

    I have heard that these guys offer an integration but have not worked with them myself:  http://www.tcandc.com/cisconn

  • UCCX integration with subscriber

    Hi,
    We have CUCM publisher implemented in MCS server in site 1, we have CUCM subscriber in site 2 which is in UCS server, can we install UCCX in site 2 integrating with subscriber,if I have enough system resources in UCS server,let me know whether it is feasible or we have any challenges.
    Thanks,
    Baskar.

    Hi Baskar,
    Having a mix of UCS and MCS servers is not a problem, having a UCCX to the sub at site 2 should be OK as well as long as the RTT is less than 80ms between CUCM servers.
    I found this doc that talks a little bit about what happens when there is a WAN outage, in their scenario they have a UCCX HA over the wan which does not seem to be your case but still has some good stuff.
    https://supportforums.cisco.com/document/129111/chalk-talk-what-not-do-uccx
    -Roy

  • UCCX 8.0 database integration with SQL Server 2005 Express

    Dear Support Community,
    I need to set up a script to read SQL Server 2005 Express records.
    The SQL Server 2005 Express is compatible with the UCCX 8.0?
    Let me know if you need more information

    Nope, SQL Express is not supported. Please refer the comp matrix here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
    Supported Enterprise DBs with UCCX 8.0 are
    Oracle 10g R2, Oracle 10g XE
    Sybase Adaptive Server 12
    IBM DB2 8.2
    MS SQL Server 2000
    MS SQL Server 2005
    MS SQL Server 2008
    HTH
    GP.
    Pls rate helpful posts !!

  • Cisco ISE integration with SMS passcode Device

    HI Experts,
    i have a scenario where the requirement is to integrate the ISE device with SMSpasscode device which will trigger the OTP to the mobile devices 
    Currently i have my authentication configured to work with the AD 
    When my VPN users connects  its authenticates against AD and the users get the access . 
    Now as per the new requirement once the user is authenticate against AD ,  the user should be prompted for the OTP password send to the users  using SMS passcode device 
    Anyone had worked on similar requirement please help me to resolve the issue .
    Thanks in advance 
    Angus

    Hi all
    I am working exactly for a month on this topic with no success.
    I need to integrate VASCO OTP solution. But VASCO do not support any external authentication backend for virtual/SMS token. Only passcode or local authentication.
    I need to implement an external authentication against LDAP somewhere...
    Gunnar, do CISCO clearly says it is not able to participate to such setup?
    So, my need would be to be able to insert in the flow an authentication in ISE against the LDAP.
    The flow is:
    WebApplication send login+password (LDAP) to ISE
    ISE checks the credentials and if it is OK forward the request to VASCO
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    VASCO replies with a access-challenge
    ISE forward the challenge to Web Application
    WebApplication send login+OTP response to ISE
    ISE forward to VASCO
    VASCO checks for OTP and replies to ISE with accept
    ISE forward to Web Application
    User is logged in...
    All the flow is working if the user enters a passcode
    I would like to implement a Identity source sequences where the user is checked again all the entries not the first match
    First LDAP then VASCO...

  • MeetingPlace Video Integration with 3515MCU problem

    Hi,
    I am trying to setup MeetingPlace Video Integration with a Cisco 3515 MCU and cannot get it to work. The eventlog for MeetingPlace Gateway is giving me errors about the initialization problems. A couple of such errors are:
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    MPVidSvc MPVideo 11:05:52-> CMcuController::processCmdRegAuthorize() Register as administrator failed. UNregistering....
    MPVidSvc MPVideo 11:06:02-> CMcuController::uninitialize() Uninitializing CMcuController.......
    Both MeetingPlace and MCU conferencing are working as they should, but I can't get the Video Integration working. From what I can tell by these messages, MeetingPlace cannot talk to the MCU to administer conferences. I have setup and configured a user on the MCU for MeetingPlace to use.
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    Richard,
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