Way of External Database Integration with UCCX

Hi
I want to know what are the way of UCCX integration with External Database(Mobile Operator, Banking, Insurance).I only know about DBwrite and DBGet. is there any way out(http, https,SOAP)? They dont want to give me direct access to there Databases.
Sultan Al Arif

One way to do this would be to use the Get URL Document step to request an XML file from a web server.
Upon receiving this request the web server would then retrieve the required data via SQL (fairly easy to do using ASP.NET and IIS), format it in an XML page and return it to your script.
The script would then use Get XML Document Data steps to parse the XML file for the required data.
The organisations that operate the databases with which you want to integrate may have some concerns about the security of this though as the data will not be encrypted in transit.

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CCX7.0 Database Integration with Oracle 10g through ODBC

Good Day…
We are up to integrate CCX7.0 with Oracle 10g, CCX7.0 documents show the way to integrate the CCX7.0 with SQL server, but mention nothing about Oracle 10g, anyway...
I tried to check the ODBC options, there were many options, I tried to select any Oracle related choice, just to find out Oracle should supply the driver for it. In the forums, people say it’s an Oracle Client, but what will this client do? Am I going to connect though it to the oracle database server or is it going to query the database to my CCX server? What am I going to use in this case, user DSN or system DSN?
If there any tips or recommendations I will be grateful, as it is my first database integration.
Thanks
AT

Hi Aaron
Thanks Aaron for the information, and yes you are right, I am not a database person.
I have here some questions, sorry if some of them sounds silly
1)       Is there a certain Oracle Client version? or and Oracle Client will work for me?
2)       Do you recommend system DSN on user DSN?
3)       “…. available to any device on the system” as you said in your reply, what do you mean by "device" and "system"? Sorry, but this will help to clear the picture to me
4)       What will this Oracle Client exactly do? Is it going to build an SQL table on my CCX server that query the information from the Oracle Server?
5)       My customer has already implemented database integration with IPCC3.5, how can I check the current configuration of the Oracle Client, and what things else should I check before proceeding with the integration?
The reason I want to understand this because there is a lot of database integration is requested from us, the CCX scripts can be used to query data from SQL tables, I read a lot about this –waiting for the implementation phase- the lucky me, the first integration I faces is with Oracle.
Anyway, who said learning is easy.
Thanks Aaron for your time, waiting your answers.
AT

UCCX 8.0 database integration with SQL Server 2005 Express

Dear Support Community,
I need to set up a script to read SQL Server 2005 Express records.
The SQL Server 2005 Express is compatible with the UCCX 8.0?
Let me know if you need more information

Nope, SQL Express is not supported. Please refer the comp matrix here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Supported Enterprise DBs with UCCX 8.0 are
Oracle 10g R2, Oracle 10g XE
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
MS SQL Server 2005
MS SQL Server 2008
HTH
GP.
Pls rate helpful posts !!

Oracle database integration with SAP PI for high volume & Complex Structure

Hi
We have requirement for integrating oracle database to SAP PI 7.0 for sending data which is eventually transferred to multiple receivers. The involved data structure is hugely complex (around 18 child tables) with high volume processing requirement (100K+ objects need to be processed in 6-7 hours). We need to implement logic for prioritizing the object i.e. high priority objects must be processed first and then objects with normal priority.
We could think of implementing this kind of logic in database procedures (at least it provides flexibility for implementing data selection logic as well as processed data can be marked as success in the same SP) but since PI sender adapter doesn't support calling Oracle stored procedures currently so this option is rules out. we can try implementing complex data selection using oracle table function but table function doesn't allow any SQL query which changes data (UPDATE, INSERT, DELETE etc) so it is impossible to mark selected objects in table function from PI communication channel "Update Query" option.
Also, we need to make sure that we are not processing all the objects at once as message size for 20 objects can vary from 100 KB to 15 MB which could really lead to serious performance issues for bigger messages.
Please share any implementation experience for handling issues:
1 - Database Integration involving Oracle at sender side
2 - Complex Data structures
3 - High Volume Processing
4 - Controlled data selection from database to contro the message size in PI
Thanks,
Panchdev

Hi,
We can call the stored procedure using receiver adapter using ccBPM, we can follow different approaches for reading the data in this case.
a) In this a ccBPM instance needs to be triggered using some dummy message, after receiving this message the ccBPM can make a sync call to the Oracle database the store procedure(this can be done using the specific receiver data type strucure), on getting the response message the ccBPM can then proceed with the further steps.The stored procedure needs to be optimized for improving the performance as the mapping complexity will largely get affected by the structure in which the stored procedure returns the message.Prioritization of the objects can be handled in the stored procedure.
b) In this a ccBPM instance can first read data from the header level table, then it can make subsequent sync calls to Oracle tables for reading data from the child tables.This approach is less suitable for this interface as the number child tables is big.
Pravesh.

ACS 4.2 appliance external database configuration with AD

Dear All,
How to configure external database in ACS 4.2 appliance for Windows Active Directory.Active Directory is configured in Windows 2012.ACS internal database is working fine without interruption.What configuration is requred to configure external database(Active Directory).It would be highly appreciated if you share your experience with me.
Thanks,
AS

Please check
Supported Interoperable Devices and Software Tables for Cisco Secure ACS Release 4.2
http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_server_for_windows/4-2/device/guide/sdt42.html

External Tool Integration with the xMII Workbench 12.x

Is there any form of external tool integration, or API that supports building one (think something like a Eclipse plugin) ?
The editor for non-transaction based work (such as HTML, XSLT, etc.) should be considered unacceptable by all serious developers. Crashes, memory-leaks, lack of syntax-highlighting, etc.
While I'm aware that I can obviously code in another editor, and then copy&paste the code over every time I want to test something, this is a approach that's not only stupid and time-consuming, it's also very error phrone, and often causing loss of data.
A integration to Eclipse, either by a specialized API, or version-control integration with NDWI (if that even works, seems that nobody use it?), would make development much much less painful, and more efficient.
Even if this is completely impossible now, let this be a suggestion to the developers for much needed improvements, if this tool is to be taken serious by modern day developers. External version-control support is also a really big lack in the product. A home-made centralized VCS is hillariously inefficient. If the system had been build on standard-solutions such as SVN, atleast a Mercurial bridge could been done.

Hi,
Like to add few points here :
1) NWDI is available for source control and version management since MII 12.1 release. It is the standard and stable component across all NW Java solutions and can be easily configured and used with MII with no hassle (my own experience). You can refer the following configuration guides for NWDI setup and use:
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0d998ba-2076-2d10-b3be-90909838e4d2?quicklink=index&overridelayout=true
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d0348c15-6ee6-2c10-f7a0-89c0fc2099ec?quicklink=index&overridelayout=true
2) NWDS integration is not available in 12.2 release which is already at the end of ramp-up. I have heard from my friends in SAP MII product development that NWDS will be the de-facto editor for all SAP MII development in the future releases. The first phase of integration may come up in the immediate next release (12.3 or 13.0) which will get 100% completed in the release after that. I'll appreciate if anyone from the product development team can confirm this.
3) Definitely the web editor in MII workbench currently is pathetic for serious web developers and not anything more than a notepad. I remember in the Lighthammer (11.0/11.5) days there was a MS Frontpage plugin available for MII. I think that's not available or usable anymore. But with NWDS integration I hope this will be looked into as well.
4) WSDL interface of BLS though present from Lighthammer itself it was not matured and error-prone earlier. Since MII 12.1.4 it has been improved somewhat and now works fairly well.
My two cents
Thanks,
Dipankar

SMS gateway integration with UCCX 7.0

I have a question, can we perform SMS gateway integration with Cisco Unified Contact Center Express 7.0 premuim license?

Just to enhance Somar's response a bit: The CCX Premium licnese activates an SMTP subsystem in CCX. This allows you to send emails from within a script. As long as the SMS gateway can accept SMTP you should be able to make it work.

Problem deploying project with External Resource Integration with jars

Hi,
Please help ur how we can deploy a project in Enterprise server if that is integrated to some application which needs weblogic.jar. If this jar is made vesionable then it shows a size problem. If that jar is added to Install Drivers (In the configuration screen of Server) it does not accept it and does not show error while deployment. But, the activity which is using that application is failed while execution.
Kindly provide me help over this.
Regards,
Sarang

What do you mean with a "size" problem? I've added weblogic.jar to the project (or any jar of that size) and it works fine. As rightcord mentioned, you can just put it in the classpath, but if you don't want to, you can still use it in your process.
You just have to deploy in another way, meaning you don't have to use the exported project but you can upload it the lcoation of where the server is running and publish from there - I believe this is option 1 in the Process Administrator.
Good luck!

Is there a Simple Way to Reformat Database Text with Custom Converter?

When a database column contains a string, often the string may be stored in the database in a form that may not be suitable for viewing by the user. It is often interesting to show the user the string after it has been reformatted. Many things including phone numbers, product codes and various other application specific encodings fit into this category. The JSF Converter concept seems to be an ideal place to apply the reformatting via the application of a custom converter. In fact, many of the text books written on JSF refer to the JSF ability to support text reformatting using a custom converter. However, we have not been able to make it work in JSC2_1.
For example, when a CachedRowSet Table Data Provider is used in a JSC2 application to show tabular data from a database, text columns from the database are automatically bound to StaticText components. Unfortunately, if the developer creates a custom converter and attaches it to the StaticText component, the converter is never called when the object to be converted is already of type String. If the object to be converted is a Date, CLOB or any other type the custom converter will be called - but not for type String. Thus the text is presented to the user directly as stored in the database witout the desired reformatting. The OutputText component on the other hand does appear to support custom converters but there is no possibility within the JSC2 IDE to substitute the OutputText component for the StaticText component in the CachedRowSet Table Data Provider.
This situation appears to be inconsistent with the JSF specification. Does anyone know if this is a bug or a deliberate design decision or a misuse of the IDE on our part? Last question; has anyone come across a workaround?

Try using "Examine Document" to remove the OCR output.
Be well...

Content database integration with EBS(IProcurement)

Hi All,
We are trying to save purchasing attachment to content database. Normally, It goes to EBS database. We have installed content suite and was able to intergrate with EBS. Now we are trying to save attachment to content database instead of EBS database. This we are trying to achieve for Iprocurement.
Does any body has worked upon this kind of requirment?
Please help.
Thanks in advance

Eureka,
Basically to acheieve your requirement, you have to use Content db java apis, which is available by oracle. There is also a separate forum for content db .
The idea is make a jsp page which will be the upload docs in content db.Here you have to implement content db java api s'. From oaf page you have to forward to this jsp , here user will upload his docs and then redirect him back to oaf page.
--Mukul

ATG database integration with other databases

Hi,
i am new to atg.
i am using oracle database for atg.i want to integrate that oracle database(especially profile reository) with my sqL database.i need those databses to be synchronized.
can any one help me out how to do that?
thanks in advance...

John (guest) wrote:
: I want to try out Reports6i with a non-Oracle database, until
: such time we migrate to 8i. As I was told, Reports 6i can be
used
: with other databases.
: My problem is with Oracle WebDB, which requires an Oracle
: database. So how do I get Reports6i to work with a non-Oracle
: database?
: Thanks,
: John
Hi John,
When we say that Reports 6i can be used with other databases, we
mean that you can access data in the other databases. As you
rightly point out, though, WebDB must be installed into an Oracle
database. So, if you want to run reports through WebDB, you could
install an Oracle database just for WebDB (i.e., don't store any
of your data in it). The reports you are running could get the
data from the non-Oracle databases. Probably worth noting here
that WebDB 2.2 can be installed into earlier versions of Oracle,
like 8.0.5 and 7.3.4. WebDB 2.2 does not require 8i.
If, however, you don't want to install an Oracle database just
for WebDB, you could run the reports without WebDB. It is
possible to send reports directly to our Reports Server without
going through WebDB. The Publsihing Reports manual explains how
to do this.
Regards
The Oracle Reports Team
null

UCCX 9 Outbound IVR ANI Database Integration

Hi,
I am using UCCX 9 premium with outbound IVR license to achieve a database integration with TTS, to play a dynamically customized message to customer.
I realized that the outbound dialer contact info such as account number cannot be carried over to the IVR script, which is a shameful flaw of the system I believe. But it indicates that the ANI can be carried over. I am wondering what is the ANI? Is it the contact number of the customer, or just the CTI port number? If it is the contact number, I may still be able to query the SQL database using it.
High appreciated.
Quan

Do you know if this is still a limitation in UCCX 10.5 ?

How to Link to External Database

I can't figure out a good way to keep track of photos within Lightroom that I submit for contests, sales, etc. I could make comments in the caption metadata field, but that would mess up my caption field and is not that flexible. I could color code, but that's very limited. It seems like the ideal way would be to create an external database with something such as Microsoft Access. Using the Filename as the primary field, I would link it to additional fields, date submitted, where sent to, type (contest, stock sale, gift, etc.), price obtained, published date, etc. Then I could see the history of any given image, run queries for all images submitted to a particular place where amount is > $0, etc.
As this is just a hobby and the numbers are small, I could just enter all the data by hand, but if I ever enjoy a lot of commerical success it would be nice if the database integrated with Lightroom. Ideally the queries run would not only show the Filename, but also show photos, perhaps as a Collection in Lightroom. It seems there must be professionals that track such information. Perhaps there is a third party program that does this. I'd appreciate any suggestions.
Dan

I think Access would be better in the event a given photo is used multiple times. Suppose a particular photograph sold at iStockPhoto.com for $1 on 22 occasions, at a local gallery as a 5 x 7" print for $2 on 14 occasions, as an 8 x 10" print for $8 on 9 occasions, and on one's own web page for $3 on 9 occasions, plus published in Pop Photo on 4/17/03. To make custom fields in Lightroom would be onerous, and it couldn't do the math for you. In Access one could use one to many tables (tblPrintSize, tblWebSite, tblSellerType, etc.) to track this fairly easily. The only time consuming part would be entering each sale if one had a lot of them. Of course one could choose to enter quarterly or yearly sales instead if desired.
Queries and reports would show where one's income is derived, what formats sell best, etc. It might help in tax preparation.
This may be more power than professional photographers would ever want. It's probably a fantasy that won't come true that it will ever be an issue for me, but I like to be proactive on data management before it becomes unmanageable.

Facing issue in integration WFM 8.5.1 with UCCX 8.0.2

Hi
I am trying to integrate WFM with UCCX but the integration is not successfll and WFM is not importing user from UCCX
In the log file i am getting following error:
[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
[oocAgent] 11-22-2011 10:25:13 PM Error while executing
[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express
[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+
[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM
[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain
[oocAgent] 11-22-2011 10:25:13 PM Error while executing
[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1
Hope someone in the forum has a solution for that
Regards
Rupam

It looks like server name does not match. IBM call it the server name. In the Microsoft world you would call it the instance name.
Login to the CLI on CCX and do a "show status" make a note of the host name. Using the following to convert the host name to the server name. If you have a HA CCX then each server will have its own server name.
Enter the instance name of the primary Unified CCX
database. When typing the database instance name,
use the following guidelines:
■ Convert all uppercase characters to lowercase
characters
■ Replace all hyphens with underscores
■ If the host name starts with a number, add the
prefix i
■ Append _uccx to complete the instance name
For example, if your host name is 80-ABC, your instance
name will be i80_abc_uccx.
Graham

Connecting AIR with external database

Is it possible to connect AIR application to the external database in MySQL technology?

Are you trying to connect to a MySQL database on a web server somewhere? If so, by far the easiest way to do so is to use some sort of application server layer (e.g. PHP, ColdFusion, Java) on the web server, and have the AIR application call the PHP (or whatever) code to get the data. That is the approach that all the links Greg has given you are talking about.
Of course, in order to make that work you need to know enough PHP/Java/ColdFusion to write that middle layer. In the example you're asking about, the information it wants to know is the name of the server that the MySQL database is running on, and the MySQL username and password for the MySQL account that your PHP code is supposed to use. There are tons of resources on the web for writing PHP code that accesses MySQL, so you'll find much more and better information in other places than what you'll find in the Adobe AIR forums.
However, maybe you want to have the MySQL server running directly on the user's computer rather than on a web server somewhere. In that case you would have a few options:
Run a web server and application server (e.g. Apache and PHP) on the user's computer and use those to connect between the AIR application and the MySQL server.
Write Java code to communicate between the MySQL server and the AIR app, and call that code using Merapi (http://merapiproject.net/)
Run the MySQL server on the user's computer and call the server directly from AIR using ActionScript. While there is no built-in support for MySQL in AIR, there is a third-party (open source) library for calling MySQL directly from ActionScript available here: http://code.google.com/p/assql/. I haven't tested it so I have no idea how complete it is, but it's a solution to consider.
However, in all three cases you're depending on some external pieces that have to be installed and loaded separate from your AIR application. (For instance, most users probably don't want a MySQL server running on their computer all the time if they aren't using your AIR app all the time -- so you'd want a way to start and stop the server, which also couldn't be done directly in AIR.) People do write applications that use external resources like this, but it's not the easiest thing to implement.
If you're really wanting to run the database locally, the best solution (assuming it works for your needs) is to use AIR's built in local SQL database engine (based on SQLite). If you've looked at that option already, and found that it doesn't work for you, I'd be interested to know more about what you're trying to accomplish that you can't accomplish with the AIR local database.

Way of External Database Integration with UCCX

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