Smsy "Read System Number" customer number unknown for installation

Hi gurus,
I 'm configuring SMSY and following the steps outlined in the IMG in the basic settings and trying to configure RFC connections to/from satellite systems. In SMSY, I have 2 systems configured SMA and BIF.
tcode SMSY-> Systems -> SAP ERP -> SMA , Tab "System Data in SAP Support Portal".
Click "Read System Number" returns error SAP customer number unknown for installation number 0020179718. <-Why?
Click "Installation Data" shows data from SMP with correct installation number and correct customer number 706822.
      The S-user listed under "Contact Persons" is not mine, not the correct one. <- Why? How to fix?
      The system number from SMP matches value in System Number field.
Click "System Data" shows data from SMP also shows correct data.
Why unable to "Read System Number" when the correct system number is read via "Installation Data" and "System Data"?
tcode SMSY->Systems->SAP ECC->BIF, Tab "System Data in SAP Support Portal".
Click "Read System Number" returns error "SAP customer number unknown for installation number 0020472810". <- Why?
Click "Installation Data" shows data from SMP with correct installation number and correct customer number 706822.
      The S-user listed under "Contact Persons" is correct one.
      The system number from SMP matches value in System Number field.
Click "System Data" shows data from SMP also shows correct data.
Why unable to read system number?
When I login to SMP with same S-user, under System Data Maintenance, the same data is displayed as in "Installation Data" and "System Data" links.

I don't know what happened. I came into work today and tested the "Read System Number" and it worked. I read thru the 2 notes you mentioned, just read now. The first notes I had already followed before opening this thread. The 2nd notes also talked about turning off BAdI implementation AI_SDK_SP_RFC_RP, of which I did a couple of days ago before opening this thread. I had turned turned off BAdI and simplified the AISUSER table and removed the customer number field, in order to get back to the "single-user number" basic setup in the IMG.
I had found the problem with the wrong contact info on the SMA system. It was wrong in the SMP system maintenance under installation data.
Thanks for your help.
-Don.

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compiled for                  64 BIT
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update level                  0
patch number                  32
source id                     0.032
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database (SAP, table SVERS)   700
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