SMTP Subscription Subject Line Formatting Issue

Question

We are trying to use SMTP to send messages to a Unix box. The subject
> line always comes out looking like     Subject:
> =?utf-8?B?QWxlcnQ6IFdlYiBBcHBsaWNhdGlvbiAtIERlbHV4ZSBUZXN0IFdlYnNpdGUg
> V2ViIFdhdGNoZXIgUHJpb3JpdHk6IDEgU2V2ZXJpdHk6IDIgUmVzb2x1dGlvbiBzdGF0ZT
> ogTmV3?=
>
> This is how it looks coming out of SCOM so I assume most email
> recipients
> can translate accordingly as we have no problem with messages to
> Outlook
> clients, for example. However this is problematic for the Unix box and
> we are
> trying to adjust how these alerts are sent, at least for this
> particular
> subscription. I have adjusted the subscription properties by checking
> the box
> which says "generate subject line with no encoding....." and even
> changed
> encoding to ASCII with no change. I also tried similarly adjusting the
> global
> SMTP notifications with no change. I know this is how its coming out
> of SCOM
> because the subject line above is from a TCP/IP capture at the RMS
> server.
> Has anybody dealt with this and found a solution?
> Thanks!

Answer 1

What does the configuration of the notification look like? (check under Administration/Settings/General/Notification)
Ours looks like this and behaves OK:
Alert: $Data/Context/DataItem/AlertName$ Priority: $Data/Context/DataItem/Priority$ Severity: $Data/Context/DataItem/Severity$ Resolution state: $Data/Context/DataItem/ResolutionStateName$
There's also a checkbox underneath that labeled "Generate subject line with no encoding..." - is that checked?"Fear disturbs your concentration"