So it's been almost a month...

Considering how this program is free, I don't really mind waiting a long time, but even for Apple the wait time is ridiculous. I requested on Nov. 14 and the repair status has still been on step 1 for 29 days. I have not gotten any e-mails from apple either. Anyone else have this problem?

And I still wait and wait and WAIT
status remains the same at Step 3 "product replacement pending" as of Dec 16th.
Do you think they may be working over Christmas and the New Year?

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