Software troubleshooting warranty

Is there a warranty of 3 months on HP laptop software and is it possible to get year round software repair?

Hi @danilu1 ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

Similar Messages

Bluetooth troubleshooting for toshiba satellite L305D-S5892

i can not get my laptop to sync up with my new cell phone (nokia 7510).
i could get it to sync up with my past cell phones with no problem.
it is not the cell phone, because i can sync it with my husbands phone.
i have tried to install drivers from the toshiba web site(when i do that, it wants me to "plug in bluetooth device and press ok"--well i don't know what that means!! so i plug in the bluetooth usb i have from another software and it doesn't work.)
i tried my bluetooth software with bluetooth usb attachment(IOGEAR model#GBU221) that works with previous cell phones (including my husbands cell phone) and my laptop. i contacted the softwares customer support and they don't know what the problem is!! i still can not get them(my new phone and laptop) to recognize each other.
ANY help would be greatly appreciated!!

Satellite L305D-S5892
That model may or may not have a recovery partition. If Windows runs, you can check it out this way.
1.46GB partition and other small partition are for the System Recovery Options and the factory softw...
Look for a third partition.
-Jerry

Troubleshooting compiled code?

I am using Fieldpont modules to control some lab tests. Since we have a few separate tests, we've decided to use compiled code to cut down on Labview costs.
The issue I'm having is when I have an error in the compiled code on a new install. Is there any way to see where in the code the error is occurring? Maybe some sort of test run mode or something? I know the code interacts with the windows registry as well as a few files on the hard drive. I think this is where the problem is. Unfortunately, I did not write the code, so I'm not certain where the problem could be. I have always been able to easily troubleshoot issues with code when running the full Labview software, but with the compiled code, you can't see the block diagram.
Any help would be greatly appreciated.
Tony

Hi Scubadude,
I have included a link to a help file that walks through how to debug applications on remote systems.
Debugging Applications and Shared Libraries:
http://zone.ni.com/reference/en-XX/help/371361J-01/lvhowto/debug_apps_dlls/
Wear
National Instruments
Product Support Engineer

Troubleshooting Dropped Camera Frames

Hi there,
I'm using Point Grey Flea3 gigE cameras in LabVIEW, and on some computers the camera seems to be dropping frames. Though I don't get a blank frame, I get a noisy frame without the objects I am looking at. I have attached two example pictures, one with what I want to see and one with just noise. They are in U16 format.
This problem occurs in my LabVIEW program and in MAX. It occurs when the camera is triggered or not, and even when I set the frame rate low. I never ran into this problem when I developed the application, so I think it has to do with the computers I deploy it to.
The computer that I took these images on does not have "jumbo frame" support, so the packet size is 1440 bytes. I thought this might be problem, but when I set the packet size to 1440 bytes at my desk, the camera works fine.
This may be more of a hardware question dealing with the cameras and network settings, but please let me know if you've dealt with a similar problem. Also, if you have a good idea for detecting and disposing of these noisy images, that might be a work around. Thanks,
gregoryj
Attachments:
Flash_20150617_0907_19.63.png ‏169 KB
Flash_20150617_0907_22.66.png ‏110 KB

Yep, snap and grab work fine* in MAX, LabVIEW program, and point grey software. I've been talking to point grey and the support asked if my cameras go through any switches. At my desk they do not, but in the lab they do. At 2 of 3 stations in the lab we have this problem of dropped frames. At 1 of them though, we do not, and that one actually streams four cameras at once! (at varying resolutions). Perhaps that one has a better switch or ethernet card.
When I get the chance I will go to one of the problem stations and wire the camera directly into the ethernet port to see if the problem goes away. This means removing network access, so it definitely wouldn't be a permanent fix...
*EDIT: When I say work fine, I mean that I can use them, but they do have the problem I've described of dropping frames. I haven't verified that snapping drops frames, that could take a lot of clicks.

Troubleshooting a paper jam and print cradle.

Hi
The print cradle cannot sometimes move to it's right position in my HP All-in-one Photosmart C3180 printer.
I have tried several things and also been talking to customer support in Norway and in the U.S. about my isssues with the printer. It seems that my printer has done it's last printing job, but I'm looking for more help if there's another troubleshooting or if people here in the support forum knows about other procedures which can fix my printer.
* Checklist of what I've done
1. Resetting the printer accurately.
2. Uninstall/install all print cartridges.
3. Looking for any paper jams or barriers which can cause the print cradle to not move. But there are no barriers.
The cradle sometimes wont get back to it's position only.
3. Cleaning the printer (doesn't work because of the cradle wont move.
4. Cleaning the cradle and sensors.

Hello @AKAJEF ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
At this point all I can say is it is a hardware issue and you are looking at replacing the printer.
Sorry to be the person that had to tell you that but I can't offer any more direction past what you have already done. I would recommend calling phone support back and seeing what options they have for you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps. Sorry that I couldn't be of any help, printers are hard to deal with when it comes to hardware as replacement parts aren't sold separately.
I worked for HP.

Troubleshooting: Memory Quick Check : Failed

Before I explain the current problem, I will explain what I have done so far:
I have replaced the hard drive. Hard drive is accessable and working.
Placed the installation disk on a USB (Windows 7 Disk I had was not compatible)
After having the setup fail 2% in on expanding windows files, I searched around and found that removing a memory module could possibly solve the problem.
I removed one of the memory modules. The setup reached 30% on expanding windows files before giving me an error.
Error Code: 0x8007007B
I did the memory quick check again and it failed.
Failure ID : U4SB8F-6G977U-MFPx0K-001203
Product ID : D1C20uA#ABA
Is the system board bad? Can a system board be replaced?
Or is the actual Ram bad?

Hey @Campbell101 ,
Welcome to the HP Forums!
I understand your experiencing issues installing Windows on your notebook that appear to be RAM related.
The U4SB8F-6G977U-MFPx0K-001203 error stems from the motherboard and could be one of 4 things:
1. Backplane Board.
2. System Board.
3. Processor.
4. Processor Board.
If removing one of the RAM cards helped try using the other RAM card. It is possible that the system board failure is triggered from the RAM or the DIMM slot. You'll want to try each combination of RAM possible to rule out each DIMM slot or RAM card. Example: You have DIMM-A and DIMM-B, with RAM-1 and RAM-2.
DIMM-A with RAM-1 and DIMM-B with RAM-2.
DIMM-B with RAM-1 and DIMM-A with RAM-2.
DIMM-A with RAM-1 and DIMM-B empty.
DIMM-A empty and DIMM-B with RAM-1.
DIMM-B with RAM-2 and DIMM-A empty.
DIMM-B empty and DIMM-A with RAM-2.
By trying each of these combinations you will be able to tell if you have a bad card or RAM depending on if the error follows a DIMM slot or a particular RAM stick.
If no combination works it's likely the motherboard. Replacing the motherboard can be expensive, risky, and troublesome. Replacing the motherboard on what would be considered a consumer level notebook like your requires HP proprietary software to tattoo the service ID, product and serial number on the board. For this you need to send the notebook for service. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.
Hopefully this is the information you're looking for.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Troubleshooting middle click quirks

Hello All
New to the world of lenovo. I am trying to troubleshoot an issue where the middle mouse button randomly works and am trying to figure out if it is hardware or software related.
Some info
Hardware: Lenovo x230
OS: Ubuntu 12.04.2 (64bit)
Kernel: 3.5.0-23-generic #35~precise1-Ubuntu SMP Fri Jan 25 17:13:26 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
Desktop environment: Cinnamon 1.6.7 (also tested with Unity)
What happens:
In terminal if I middle click I would expect it to paste, some times it could take two or more clicks
In firefox if I middle click on a link I would expect it to open in a new tab, some times it can take two or more clicks to work, frequently it will stop working after the first successful middle click
scrolling in firefox/terminal/any window with middle click and the pointer works consistently. I also have a logitech m570 wireless mouse which behaves as expected.
Has anyone experienced similar and know how to resolve. While I have it in the back of my mind that it's a hardware issue it does not make sense as the pointer+click consistently works so I assume it's software

The video at the link here may help. If the printer does not recognize the door being opened you could fool the printer as follows: press copy and once the printer starts going through the motions of printing unplug the power. Once things have come to rest open the printer and manually move the carriage, then change the cartridge. Plug the printer back in and power it up, it may take a bit of time for the printer to initialize.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Troubleshooting issues using the BlackBerry Virtual Expert

Posted originally on the Inside BlackBerry Help Blog
Does your BlackBerry need a health assessment? Are you considering a repair? If so, check out the BlackBerry Virtual Expert (BBVE), a simple, self-guided diagnostic app for BlackBerry smartphones.
Depending on what type of smartphone you are using, you can run tests to help identify if an issue is occurring and get recommendations on how to solve the problem.
To help you get started with BBVE, here’s a quick overview of how to use this app and what to do if a tests fails.
How to use the BlackBerry Virtual Expert
If you are using BlackBerry 10 OS version 10.2.1, BlackBerry Virtual Expert is built in and can be found by opening the Help app followed by tapping Testing along the bottom toolbar. Within this screen, tap Try this now to open BBVE.
For smartphones running BlackBerry OS version 10.2 or earlier, or BlackBerry OS version 7.1 and earlier, to use BBVE you need to install it first.
To do this, open BlackBerry World on your smartphone and search for “BlackBerry Virtual Expert,” or use the following steps to scan a barcode. After installation is complete, look for the BBVE icon that appears on your home screen.
Open BlackBerry World.
Complete one of the following:
If your smartphone is running BlackBerry 10 OS, swipe down from the top of the screen and tapScan Barcode.
If your smartphone is running BlackBerry OS version 7.1 or earlier, press the Menu key followed by Scan a Barcode.
Scan the following barcode and tap Download.
After opening the BBVE, the Health tab appears by default which allows you to identify basic details about your smartphone and quickly access specific settings.
If you select Tests along the bottom toolbar, you can run all of the available tests at once or test a specific feature. To test everything at once, tap All Tests or select a specific feature or function you’d like to test.
If you have concerns about your headphone jack for example, select Audio Test to run a variety of audio-related tests, or optionally select Choose A Test followed by tapping on the specific test you’d like to run.
When you start testing a feature, follow the instructions displayed on your smartphone and complete the required actions followed by recording a result: Pass , Skip , or Fail . When all of the selected tests are completed you are shown your results indicating what passed, what tests were skipped, and of course, any tests that may have failed.
One of the BBVE tests failed! Help!
Should a test fail while using BBVE, after reviewing the suggestions on the Results tab, here are a few things you can do to help get an issue resolved efficiently.
Step 1 – Summarize the issue
Creating a summary of the issue you are encountering and recording what troubleshooting steps you have already taken is a great step that helps our support teams better assist you. In addition to creating a summary, obtain your BlackBerry smartphone details using the steps below.
If you are using a BlackBerry 10 smartphone, to identify your OS version, tap Settings > About and in theCategory drop-down list, select OS. To identify your PIN, tap Settings > About and in the Category drop-down list, select Hardware.
If you are using a BlackBerry OS smartphone, check out this post for help identifying this information.
Step 2 – Back up your device
When you contact support for a potential repair issue, they will guide you through this process, so doing this before you contact support can help speed things along.
If you are using a BlackBerry 10 smartphone, download and install BlackBerry Link for PC or Mac so you can back up your smartphone. For help backing up and restoring your smartphone data, please review the BlackBerry Link User Guide for PC or Mac.
If you are using a BlackBerry OS device, download BlackBerry Desktop Software to back up your smartphone. For help backing up and restoring your data, review the BlackBerry Desktop Software user guide (PC, Mac).
Step 3 – Use self-service support options
Join the BlackBerry Support Community Forums and create a new post about your issue. Be sure to include the summary you created in step 1 because this allows community members to suggest alternative steps that may help resolve the issue you are encountering.
Review and search the BlackBerry Knowledge Base for a support article that may provide a solution to the issue you are encountering.
Step 4 – Contact your service provider or visit a BlackBerry Expert Center
If you are still unable to resolve the issue, consider contacting your service provider or BlackBerry Expert Center for additional assistance. As mentioned earlier, having your smartphone details and a summary of troubleshooting performed will help out whoever is assisting you with the issue.
For help contacting your service provider, search using your favorite browser for your service provider’s support website.
Depending on where you are located, you may have the option of visiting a BlackBerry Expert Center. For help finding a BlackBerry Expert Center near you, check out the following link: Find help at a BlackBerry Expert Center.
Frequently asked questions
Why does BlackBerry Virtual Expert need permission X, Y & Z?
For BBVE to perform specific tests, select permissions must be enabled the first time you open BBVE. You can optionally disable some or all permissions but keep in mind any tests requiring disabled permissions will not work. If you run a test that requires a specific permission such as the ability to use the camera, you will receive a notification to update your permission settings.
What tests does BBVE include?
Depending on which type of BlackBerry model you are using, available tests include:
Touch Screen
Display
USB Port
Main Keypad
Keyboard
Side keys
Slider
Cameras
Camera Flash
Receiver Speaker
Loudspeaker
Stereo Loudspeaker
Stereo Headset
Microphone
Vibrator Bluetooth
Status LED
Gyroscope
Accelerometer
Orientation Sensors
HDMI Connector
USB Connector
SIM Card Connector
SD Card Connector
Wireless Charger
GPS hardware
Light Sensor
Proximity Sensor
Wi-Fi
Where can I learn more about BlackBerry Virtual Expert?
If you are using a BlackBerry 10 smartphone, check out our web-based training for an interactive overview of how to use this application or use the Help app on your smartphone and search for “BlackBerry Virtual Expert.”
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
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HP Officejet Pro 8500 Troubleshooting

I have an HP Officejet Pro 8500 that went out of warranty in July. It is scanning and printing my copies in YELLOW. I cannot find a troubleshooting item for this problem. Can anyone help?

do this :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

Windows 8.1 Top Troubleshooting and Highlights Articles and Documents

See the post here: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-8-1-Top-Troubleshooting...
and here: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Windows-8-1-Highlights-and-Us...
Want to help? Become an Expert!
I am an HP employee.

I am the creator of this PDF, and I have access to Acrobat Pro. I am very new to this world of creating PDFs, and I am learning kinda as I go.
I created just a simple fill in type PDF for our service calls. It just allows us to be able to email, or share to our office with drive or dropbox. It eliminates the need for us to bring papers into the office. For some of the new customers we have (or don't trust) We get them to sign our report to protect both parties, then the employees would sign with their digital signature. We have been using our phones up till now to do this, we have realized that it just doesn't cut it for the amount we are using it. We have then purchaced a few windows tablets with keyboards to make life real easy.
Every type of signature works on the document now, on our windows 7 PCs, and our phones. Both Iphone and Android although they use different apps. I just can't seem to make it work on our 2 new windows tablets. I have not assigned any security or anything to the document, as it seems like the phone apps we are using does not recognize adobes security. Unless I am doing it wrong....
Basically my document works on everything but these new tablets, which are running the desktop version of adobe reader xi. I even downloaded the windows 7 version from the website and tried that on the tablet. Even tho it installed it still didn't work...
Where am I going wrong?

Service battery after upgrading software - not under warranty

Hey guys,
I have a Macbook Pro from early 2009 with the problem in the title. I'm not under warranty anymore, and my battery has 246 cycles. The service battery indicator appeared shortly after updating to 10.6.something - I'm not sure what, I just know it had been a while since updating. If I take this into Apple is there any chance of them covering replacing it or am I SOL on this one?
Thanks!

Yes, that's correct, prepare to pay. For instance, let's say you bought some new Pirellis (those are tires) for your Lamborghini, and the guy at the tire store told you that you would get 15,000 miles on them (these are for your Lamborghini, so they won't last 30,000 miles like some tires do). So you head on out with your Lamborghini, and within 10,000 miles all four tires have lost their tread, three of them having blown at various times on the freeway. But hey, it's your fault, I'm sure it has nothing to do with the tires. Just like with your battery. I don't think you should be thinking your Mac is giving you bad information or charging your battery incorrectly, based solely on the fact that about TEN THOUSAND other Mac users have noticed the same issue. It's undoubtedly that your battery wore out, even though Apple says those batteries last (at a minimum) 300 cycles. Or the fact that users have done a battery reset with PRAM and SMC reset, and had their batteries start to fully recharge again. I wouldn't rely on that. I would instead rely on people who reply with an absolutely worthless comment, as if they actually worked at the Apple Store. But hey, that's just my opinion - I'm sure a lot of people think Snow Leopard has been FLAWLESS, with no issues whatsoever. In fact, I would say that for a BETA release, Snow Leopard hasn't been bad at all (wait, it's not a beta release, you say? Hmmm....).
Lookf for a post that covers PRAM and SMC reset. You could start with this one....https://discussions.apple.com/thread/2139186?start=1530&tstart=0

DVR/STB Troubleshooting

I have been having some issues with my service or DVR since the new guide/firmware update last year.
The first issue is that an average of 50% of my DVR recordings will have a glitch in them:
Jogging forward or fast forward causes the program to end and return to the recording menu.
Not channel specific or time specific; could be any recording.
Steps taken to resolve this issue:
Auto fix STB issues under In Home Agent - no change.
Auto fix DVR issues under In Home Agent - no change.
Power cycling STB - no change.
Called into support and they sent out a replacement DVR - issue seemed to be resolved for around a month but reoccurred.
The above process was repeated with the new DVR/STB with no change.
I have also tried turning Program Chaptering On/Off and the problem still occurs regardless of this setting. One thing that I have noticed is that during the affected recordings the information bar will often disappear completely or have the incorrect recording time (IE when playing a 30 minute recording and pressing Info button the program will show 10:00/1:30:00 or 10:00/0:00:00 as if the DVR does not know how long the recording is actually). The jog forward or fast forward causing the program to end usually occurs after 10 minutes of record time. This issue is very annoying as it defeats part of the purpose of the DVR and being able to skip through the program.
The second issue that I am having is intermittent issues with what seems like signal quality and delays changing channels:
Turning the DVR on and changing channels usually results in anywhere from a 30 sec to 2 minute delay (DVR stays on the selected channel or goes to a black screen until the DVR processes the channel change and goes to the selected channel).
Seems to occur when changing from a local channel to a premium or HD channel or vice versa (3 to the HD 503 or any channel to 70 or 76).
At times the signal seems to drop out and I get a lot of audio freezing and some artifacting in the picture.
The channel change/audio skip or freeze usually occur once or twice an hour.
Steps taken to resolve this issue:
I did a search and found that some users had success changing or turning off the SD override feature, I have tried Off, 480i, 480p and Stretched - no impact on channel change delay or audio/video freezing.
Auto fix STB/DVR with In Home Agent - no change.
These issues are very frustrating and hard to pin down from a diagnostic standpoint. Each time I call into support when the issue is occurring the Menu Diagnostics or STB/DVR reset throws a red herring in that the problem seems solved until the next day when the problems start again or I have a DVR full of recordings that I cannot fast forward through. No offense but I am tried of going through Level 1 phone support and running through the book resolutions only to solve the problem temporarily. If anyone can shed some more advanced light on this issue, it would be greatly appreciated.
Edit for formatting.

What you are describing in both scenarios is a signal disruption. Please unscrew the coax cord from both ends (from the DVR and from the wall). Make sure the tips are good and straight. Screw both back on. If you are still having troubles, then try using a different coax cord all together. If you are still having troubles, it might be a problem with the wall jack or the main splitter. For further assistance with those, please send me a private message.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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BIS activation troubleshooting and service books

I have a verizon BB8830(unlocked) am on Airtel and BIS worked fine some 6 months back.But now BIS has stopped working when activated,I wiped then device and tried OS update still nothing and it can no longer receive service books fro my carrier including after sending host routing table registration messege,I get no response.How can I solve this problem?

Hey Jackonberry,
Welcome to the BlackBerry Support Community Forums.
Thanks for the post.
After checking the PIN number you provided, I have found the issue: Currently there is no active BlackBerry® data plan on that BlackBerry® . Contact your network service provider to resolve the issue.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Boolean troubleshooting

Hello every body
I am trying to make a loop, and i got stuck at the following part. please suggest an appropriate solution:
I want to make a loop which starts saving data when it recieves a 'True' from a boolean control and then bypasses the loop itself and keeps on collecting data irrespective of the boolean output. I am attaching my 'vi'
Attachments:
TEST2.11.vi ‏396 KB

To latch a Boolean, you just need a shift register as shown below. Also, from what I can tell, you have no way to stop the program unless you use the Abort Button on the toolbar. Wire a stop button to the stop input of the DAQ Assistant. For clarity, you might also want to convert the output of your Greater Than function to a single Boolean. I thoroughly despise dynamic data because it just makes it harder to see the actual data type.
Message Edited by Dennis Knutson on 06-13-2008 01:28 PM
Message Edited by Dennis Knutson on 06-13-2008 01:31 PM
Attachments:
Latch a Boolean.PNG ‏4 KB

VISA troubleshooting with puTTY

I am attempting to talk to a device through USB but it acts as a COM port/ serial connection through a driver.
I am writing commands to the device, and the the bytes in port vi shows that bytes are being written to the device, yet the device does not respond at all.
I can easily operate the device through putty though. I know the device works as I have confirmed it through an oscilloscope. What else should I troubleshoot? Or, are there other easier ways to write/read to a serial port other than VISA
I've attached a standard writing VI I have also tried with no luck. Should I try to continue to use VISA, or can I emulate puTTY on labVIEW?
Solved!
Go to Solution.
Attachments:
basic_serial_write_and_read.vi ‏23 KB
Write_test2vi.jpg ‏198 KB

What termination characters are you using with putty? CR, LF, both? You have to send the same with VISA.
I'm not sure why you would attach an example that comes with LabVIEW. If you would read any of the hundreds of posts on this subject, you would know the example's string control is set for '\' Codes Display. Use \r and \n as needed.

Software troublesho​oting warranty

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Software troubleshooting warranty