Software updates - Clients stuck in passed/Inactive, passed/Active

I've deployed some software updates (an update group that has a deployment package of Windows Software Updates) to a small collection, but for the past couple days since I kicked off the deployment, all the assets in the collection are just
sitting with either of these two statuses.
There's no maintenance window on this collection, and deployment schedule was set to "As Soon As Possible".
I've tried running Software Updates Deployment Evaluation and Software Updates Scan Cycles multiple times thoughout the day but the clients do not appear to be pulling down any updates yet.
What should I be checking for at this point? Or just wait a couple days?

When it comes to maintenance windows, they just dont affect the clients that reside in the collection where the maintenance window is configured. If you have configured Coll1 to include all of your clients, and configured a maintenance window on
that collection, if you then created Coll2 and added some of your clients to that, those clients would still get the configured maintenance window from Coll1. So check if you don't have any maintenance windows configured on another collection where you clients
are members of.
Nickolaj Andersen | www.scconfigmgr.com |
@NickolajA
To respond to this, I can say that I do not have any maintenance windows applied to this sub-collection, nor any other collections that the clients would be direct or indirect members of.

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N97 Software update client always says "all applic...

Could any one tell me why, since I updated to v 20, my Software update client always says “all applications are up-to-dated”?
It was not important until now with Maps 3.3.
I ma running v20.0.19, RM-505 Language set: Spain (05), unbranded
Thanks

Because all software ARE up to date on your phone. The n97 is not given the map 3.03 update. It will be available for the n97 via a firmware update which has just recently been released. If it is not available for your phone, then your product code must not yet be available for updating.
@chanchan05 - Not sure regarding the map update... I have an N97 (not mini) and when I was checking for latest software updates, I received the map update on 28 Jan.... No official news from Nokia on FW 2.1...

Software updates - client behaviour

I deployed SUP role and clients in test collection I deployed updates to got their updates. However I noticed two "weird" things on client machines (I am talking about test environment since I am learning SCCM 2012 R2):
Update settings in Control Panel - Windows Update are not grayed-out (in production I have WSUS server and GPO pointing clients to WSUS and these settings are grayed-out - I do not have SCCM in production)
In Software Center user has complete look at update process but e.g. if user picks some update that has been installed and requires restart, in lower-right corner there is button RESTART - I did not try but I assume user (me) could have pressed this
button and in doing so installation of remaining updates would have been interrupted
How to troubleshoot this? I took a look at software updates client settings and I did not notice any settings related to problems I depicted above. In my opinion update settings should have been grayed-out and RESTART button should not have been available before
all updates are installed - then RESTART is inevitable action.

Changes to those settings won't prevent the ConfigMgr client from triggering the WUA agent for the configured scans and installations. If you want to prevent access to those features you can use GPOs.
For a nice blog series about software updates and GPOs, see the following links (it's written for ConfigMgr 2007, but still works the same in ConfigMgr 2012):
http://blog.configmgrftw.com/software-update-management-and-group-policy-for-configmgr-what-else/
http://blog.configmgrftw.com/software-updates-management-and-group-policy-for-configmgr-cont/
My Blog: http://www.petervanderwoude.nl/
Follow me on twitter: pvanderwoude

Software Update status stuck in Unknown Client check passed/Active

I've been rooting around in this for a week now so I'm looking for some other ideas.
A couple of weeks back I tried publishing some updates from SCUP into SCCM. Shortly thereafter I started seeing all my client getting stuck in Unknown "Client check passed/Active" status for Software Updates, starting with my most recent Software
Update Groups and progressively creeping its way back into older ones.
Clients' WUAHandler.log show errors with <![LOG[OnSearchComplete - Failed to end search job. Error = 0x8024000f.]LOG]!><time="18:16:20.329+240" date="08-14-2014" component="WUAHandler" context="" type="3"
thread="2496" file="cwuahandler.cpp:3064">
Client WindowsUpdate.log shows the same error code: 2014-08-15 11:37:16:278 520 1b7c Agent WARNING: WU client failed Searching for update with error 0x8024000f.
I also have one of my older deployments starting to pick up a status of Error, code 0X8024000F "Circular update relationships were detected in the metadata."
I found some folks with similar issues where they were advised to remove the offending updates from their packages. I never got the SCUP updates into any packages; they were showing up as Metadata Only and I started troubleshooting this issue instead. At this
point I have removed everything from SCUP showing in SCCM console just to make sure. (I think I expired them all in SCUP and then synced with it again.)
I have tried several client-side fixes that have not resolved the issue (KB971058, rebuild the SoftwareDistribution folder, KB947821).
I have even uninstalled the WSUS role off my server, restarted, then reinstalled. SCCMw ill sync happily with WSUS and received this week's updates successfully but it cannot pull a status for these new updates and all the existing ones still sit in Unknown
status in their deployments. I tried creating a new small deployment and it still gets stuck in the same place.
It looks like my Software Updates metadata in SCCM is a mess and I'm not sure how to resolve it. I think the next step I can think of is to strip the SUP role off the server and pop it back in after its had some time to clean itself up. Does anybody have
any other less severe suggestions?

Hi,
There is someone remove all the third-party metadata in WSUS Database, then run full sync and initiated scan cycle on the machine. The client successfully scanned updates.
But editing database directly is unsupported by Microsoft.
Best Regards,
Joyce
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are trying to better understand customer views on social support experience, so your participation in this
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SCCM Windows Updates - Client stuck on Downloading but never finishes

I am running SCCM 2007 with 200 clients. I have been sucessfully performing windows updates through SCCM without an issue for about 6 months. Recently I approved updates released in March and most of the updates installed ok, but there are two, KB938464 and KB958690, which sit on status Downloading for hours until the desktop is switched off at night. The times reach 14 hours on some machines.
I have tried to cancel the updates by removing them from the Advertisements and from the Deployment packages but they still try to run everyday on 167 of 200 desktops. If I manually go to Windows Update and install the updates the issue goes away, however, you can imagine my unwillingness to do this across 167 stations if I can avoid it.
How can I do one or both of the following:
A) Cancel the updates so they no longer want to run on the clients
B) Fix the issue so the updates download properly.
The process that I use to approve and deploy updates:
Under Site Database -> Computer Management -> Software Updates
I select the updates I want to deploy and add them to a new update list. I place a check into the box to download the files associated to the updates.
Once the update list is built I select to deploy the updates, give it a name that represents the update period
I select a template that deploys but suppresses restart in the updates.
I select a deployment package, the same one I used for all my past updates
Download from the Internet
English
Schedule
Finish.
This has worked sucessfully for months.
Thank you for any help that can be offered.

I think you can use powershell command to modify the cache size
Here is the link: http://thephuck.com/scripts/use-powershell-to-change-sccm-cache-directory-cache-size/
$ColQuery = "select * from sms_cm_res_coll_SMS0005E"
$CollectionMembers = gwmi -computername SCCM_Server -namespace root\sms\site_SMS -Query $ColQuery |sort Name
foreach($comp in $collectionmembers){
$server = $comp.name
write-host -fore green `n`t "working on " $server
$ccmcfg = gwmi -computer $server -Namespace root\ccm\SoftMgmtAgent -Class CacheConfig
$ccmcfg.Location = "d:\path\to\cache"
$ccmcfg.Size = "2048"
$ccmcfg.Put()
#stop service, sleep for 10s, start the service
Get-Service -computer $server ccmexec | Stop-Service
Start-Sleep 10
Get-Service -computer $server ccmexec | Start-Service
write-host -fore green `n`t "finished" $server

Disable Software Updates client component

I want to temporarily disable the Software Updates Agent component on a subset of 2012 R2 clients.
Based on the example of how to disble SWDist here: http://myitforum.com/cs2/blogs/rzander/archive/2008/08/11/sms-sccm-commandline.aspx and digging into WMI a little deeper I thought this might do the trick...
WMIC /namespace:\\root\ccm\policy\machine\requestedconfig path CCM_SoftwareUpdatesClientConfig CREATE ComponentName="SmsSoftwareUpdate",Enabled="false",LockSettings="TRUE",PolicySource="local",PolicyVersion="1.0"
,SiteSettingsKey="1" /NOINTERACTIVE
I kept getting "ERROR: Description = Not Found". Although the namespace and class exist, I'm wondering if I'm missing a required property or something changed with 2012 or ... ?.
If anyone has experience doing this you're help would be greatly appreciated!
http://www.blogmynog.com

Good catch, that explains it. After removing the LockSettings
property it worked. Thank you Peter and Jason for the quick responses!
To Disable SW Updates Agent Component:
WMIC /namespace:\\root\ccm\policy\machine\requestedconfig path CCM_SoftwareUpdatesClientConfig CREATE ComponentName="SmsSoftwareUpdate",Enabled="false",PolicySource="local",PolicyVersion="1.0" ,SiteSettingsKey="1" /NOINTERACTIVE
To Enable SW Update Agent component (reverse change):
WMIC /namespace:\\root\ccm\policy\machine\requestedconfig path CCM_SoftwareUpdatesClientConfig WHERE (ComponentName="SmsSoftwareUpdate" AND Enabled="false" AND PolicySource="local" AND PolicyVersion="1.0") delete /NOINTERACTIVE
http://www.blogmynog.com

Mavericks Software update "iTunes" stuck installing

I can't select the app icon as it is under the Mavericks software update tab and not installing as it's own app. It is stuck on "installing-calculating..." not sure what I can do to get it moving. iTunes won't open as it says its being updated but nothing is actually happening.

Navigate to ~/Library/Preferences/com.apple.SoftwareUpdate.plist and drag the file to your desktop. Then restart in Safe Mode to clear some caches. While you are in Safe Mode then try to Software Update and install the update. Then restart normally.
If you are not sure how to get to ~/Library/Preferences/com.apple.SoftwareUpdate.plist simply open a Finder window click the Go Menu and copy ~/Library/Preferences/com.apple.SoftwareUpdate.plist into Go to Folder....

Software Update gets stuck

The last 2 times Software Update on my MacBook Air told me that updates are available, I proceeded with the installs and it hung.
Both times
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You know what... that website ALSO doesn't seem to finish loading. There is a dark graysish block with icons for all the different platforms and then there's a column of options on the left. But what seems to be the main part of the page on the lower right (when scrolled to the top) just shows a throbber / activity indicator and nothing happens.
I tried this on an entirely different internet connection, tethering with my iPhone and using 3G with an entirely different ISP. That connection is a few Mbps so I should expect faster response but still it takes forever. I gave up after 5 minutes not checking to see if the thing will actually load because expensive data use was building up on my iPhone while the throbber was displaying.
My Mac experience just keeps getting bumpier

Software update is stuck at "Removing old files"

Last night Software update informed me there were a few things to update. (I believe Safari was in there as well as a couple of things I was not using)
No reboot was required, so I started the install.
My system started really slowing down and was painful after a while. I shecked and Software Update was "Installing 3 items" and "Removing old files" - this was about an hour after starting the update.
Well, that was about 16 hours ago and it is still in the same state and with the same message and the same spot on the status line.
I am reluctant yo force quite Software update as I do not want to cause instability.
Any ideas?
(Or is it OK to force quit when it is just at the "Removing old files" stage?)
This is on a MacBook Pro

You have no choice but to force a reboot and see what happens.

Software Update Client Actions

Can someone please explain how the three cycles, Software Update Scan, Software Updates Deployment Evaluation, and Machine Policy Retrieval work in a normal software update deployment. The article http://technet.microsoft.com/en-us/library/gg682168.aspx has
a section for the Software Update Deployment Process but it doesn't say what cycle actually does what.

Yes they are different. Quoting the docs.
http://technet.microsoft.com/en-us/library/gg682067.aspx
Software Updates Deployment Evaluation Cycle: Evaluates the state of new and existing deployments and their associated software updates. This includes scanning for software updates compliance, but may not always catch scan results for the
latest updates. This is a forced online scan and requires that the WSUS server is available for this action to succeed.
Software Updates Scan Cycle: Scans for software updates compliance for updates that are new since the last scan. This action does not evaluate deployment policies as the
Software Updates Deployment Evaluation Cycle does. This is a forced online scan and requires that the WSUS server is available for this action to succeed.
http://www.enhansoft.com/

Software Update is Stuck Installing 1 item

Hi,
I am running Mac OS X Version 10.7.2
on a macbook.
17-inch, Mid 2010
Processor 2.66 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GT 330M 512 MB
Software Mac OS X Lion 10.7.2 (11C74)
I go to Software Update...
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The only thing it wants to install is Lion Recovery Update 1.0 452.5 MB
I tell it to install the 1 item.
It says Installing 1 item
This may take a few minutes; do not shut down your computer.
This screen never goes away.
I end up having to force quit.
I tried deleting everything in
Macintosh HD > Library > Updates
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Any advice?

Navigate to ~/Library/Preferences/com.apple.SoftwareUpdate.plist and drag the file to your desktop. Then restart in Safe Mode to clear some caches. While you are in Safe Mode then try to Software Update and install the update. Then restart normally.
If you are not sure how to get to ~/Library/Preferences/com.apple.SoftwareUpdate.plist simply open a Finder window click the Go Menu and copy ~/Library/Preferences/com.apple.SoftwareUpdate.plist into Go to Folder....

Software Update Installer stuck on "Configuring Installation"

Hi, I just received my Mac Pro yesterday and, of course, it needed some updates. After I downloaded some software updates and the large Combined Update for Leopard, I chose to restart the computer to let them install. As of about 45 minutes ago, the progress bar hasn't moved (approximately at a 2% position). It isn't slowly moving; rather, it's not moving at all. The window simply says "Installing 7 items" and "Configuring Installation".
I have a feeling that this is caused by the Combined Update. Is this normal, or do I have a corrupt update?
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Michael
Message was edited by: PaintballMJM

i have the same problem.
go to and delete everything in my HD/Library/Updates.
then run update again and choose only the leopard update.
best to use a cable than wireless, this is a huge file.
hope this helps... sara

Apple Software Update is stuck in the "Checking for new software..." phase

I installed iTunes+Quicktime using iTunes64Setup.exe and so ASU got automatically installed as well.
When I manually start ASU, it immediately checks for new software and the progress bar stalls at around 10%. I have not seen ASU run by the task scheduler yet.
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That's an odd one.
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Any help with the hang or the logo issue?

Software update gets "stuck" checking for updates (Snow Leopard)

Software update stalls at about 10-20% on the progress bar. Other internet apps show no connectivity issues.

Are you trying to upgrade to a higher OS. Your profile says you are on 10.6.8 which is the highest level of Snow Leopard. The only improvement on that is to download and install the 10.6.8 Combo updater ... below.
http://support.apple.com/kb/DL1399

Software Update Gets Stuck While Installing

When updating Apple software, the software downloads and the computer restarts, but the computer gets stuck at the far end of the installation bar. How do I fix this?
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Speed--2.66GHz
Operating system--Mac OS X 10.6.8
Storage Capacity--1 TB
Memory--Bank 0/DIMM0:
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Is your data backed up?
If not, and you can't boot your machine, a data recovery may be needed:
My data has become inaccessible, and I don't have a backup!
If your data is backed up, and the hard disk isn't too full, look at these reasons for slowing down, which may also affect installation of new software:
https://discussions.apple.com/docs/DOC-6921

Software updates - Clients stuck in passed/Inactive, passed/Active

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