Solution Manager 4.0  Re-Configuration

hi everyone,
I am trying to re configure my Solution manager 4.0.  I have deleted my previous business client 100, and created a new one using
client copy 000. I now have a fresh client 100 in my solman, SOLCLNT100. My problem now is, in tcode SMSY, there is still
existing systems which i cannot delete.  Whenever i try to delete my QAS in the systems tab, it shows me this message,
You cannot delete the system as long as it is still used in logical components. How do i delete this logical component assignment if
i have deleted everything already including my systems in tcode DSWP/SOLUTION_MANAGER? I want to delete this logical assignment
so i can re configure my SOLMAN.
many thanks

Dear Raguraman,
I m getting same error in Solman.I m trying to implimnet that note in solman but giving message This note is note valid correction instruction.
i m pasting the dump here.
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Exception              CX_SY_REF_IS_INITIAL
Date and Time          07.06.2010 13:00:37
Short text
Access via 'NULL' object reference not possible.
What happened?
Error in the ABAP Application Program
The current ABAP program "SAPLSMSY_ACTUALIZE_DATA" had to be terminated because
it has
come across a statement that unfortunately cannot be executed.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
An exception occurred that is explained in detail below.
The exception, which is assigned to class 'CX_SY_REF_IS_INITIAL', was not
caught in
procedure "SMSYAD_GET_DATA_FROM_LCR" "(FUNCTION)", nor was it propagated by a
RAISING clause.
Since the caller of the procedure could not have anticipated that the
exception would occur, the current program is terminated.
The reason for the exception is:
You attempted to use a 'NULL' object reference (points to 'nothing')
access a component (variable: "ACCESSOR").
An object reference must point to an object (an instance of a class)
before it can be used to access components.
Either the reference was never set or it was set to 'NULL' using the
CLEAR statement.
How to correct the error
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"OBJECTS_OBJREF_NOT_ASSIGNED" "CX_SY_REF_IS_INITIAL"
"SAPLSMSY_ACTUALIZE_DATA" or "LSMSY_ACTUALIZE_DATAU14"
"SMSYAD_GET_DATA_FROM_LCR"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
1. The description of the current problem (short dump)
To save the description, choose "System->List->Save->Local File
(Unconverted)".
2. Corresponding system log
Display the system log by calling transaction SM21.
Restrict the time interval to 10 minutes before and five minutes
after the short dump. Then choose "System->List->Save->Local File
(Unconverted)".
3. If the problem occurs in a problem of your own or a modified SAP
program: The source code of the program
In the editor, choose "Utilities->More
Utilities->Upload/Download->Download".
4. Details about the conditions under which the error occurred or which
actions and input led to the error.
The exception must either be prevented, caught within proedure
"SMSYAD_GET_DATA_FROM_LCR" "(FUNCTION)", or its possible occurrence must be
declared in the
RAISING clause of the procedure.
|    To prevent the exception, note the following: 
Please suggest me how to solve this.
Regards
Ashok

Similar Messages

  • The URL in Solution Manager for SRM Standard Configuration

    Hi Experts,
    We all know that after SRM 5.0, all standard configuration guid are presented as URL in SAP Solution Manager like below:
    http://help.sap.com/SCENARIOS_BUS2005/helpdata/EN/ac/136341acd3001de10000000a155106/frameset.htm
    My question is: is there any other way to find these configuration url? If I don't have solution manager enviroment, how can I find these urls? Many thanks.

    Hi Dinesh,
    Thank you for your reply.  I checked this site before(maybe one year ago). At that time, there was no configuration guide for 5.0. Now it's great...
    My question is there any place contained those urls in solution manager. I can't find those urls in any configuration guide. SAP make such a configuration online help, why it doesn't open for those peopel who don't use solution manager. It confused me...
    Anyway, thank you very much for your reply.

  • Solution Manager 7.1 Basic Configuration error

    Hi guys 
    I'm having problems with accessing the basic config wizard via spro, i'm also having the same issue trying to run "solman_setup" and "workcenter". For both issues i get "Internet Explore cannot open the webpage". The ITS is activated along with the ther services. If there's any settings that I"ve missed  your help will be very much appreciated and please let me know if you need more information from me.
    Thank you.

    Hi ,
    I suppose you are not having problems with the FQHN in other web screens, so DNS should be fine.
    if this is  a Microsoft Windows system I would try this workaround.
    note  677118
    (*) One quick solution is to update the hosts file on each
         work station. (Only an option for small installations.)
         File:          \WINNT\system32\drivers\etc\hosts
         Add new line:  10.17.73.210   hostname.domain.ext
         This must be done per workstation.
    regards, Javier

  • Configuration SAP Solution Manager TCode-SOLMAN_SETUP Initial Configuration

    Hi,
    I am running the TCode: Solman_Setup for Basic Configuration in Solman 7.0 EHP1.
    In "Initial Configuration" -> Technical Configuration after clicking Configure button facing following error. Pls Suggest.
    System SM1 does not exist & E::000
    Regards
    Praveen K

    E::000 basically means that the system is trying to show an error message "000" from a specific error message set.This problem is caused by a program error. If the authorization check fails, no relevant error message is displayed.
    have you created any system by the name SM1 in SMSY?
    Regards,
    Rajeev

  • SMD Configuration on MDM 7.1 with Solution Manager 7.01 SP19

    Hi,
    Kindly let me know if someone has faced issue with configuring SMD on SMD 7.1 with Solution Manager 7.01 SP19. Presently I have configured that and System is being shown in Wily Introscope Webview but Saposcol is greyed out in that.
    Also system is not showing any data in Introscope Dashboard. Any guess for this?
    Earlier while I was configuring SMD, error related to null installation directory (...Invalid root directory: /usr/sap/SID/null ) were occuring. After that when I created a softlink for saposcol service from /usr/sap/hostctrl/exe/saposcol to /usr/sap/SMD/SMDA97/exe.
    Still no data and still in SMD Agent logs saposcol service warning is there.
    Thanks & Regards,
    Manish Singh

    Hi Jansi,
    Thanks for the reply..
    Here is our scenario. SAPOSCOL was not there in /usr/sap/SMD/SMDA97/exe first place. So I made the softlink from /usr/sap/hostctrl/exe/saposcol to /usr/sap/SMD/SMDA97/exe and than re-ran setup again but still of no use.
    Our Soltuion Manager saposcol version and MDM saposcol version is same. Below is the SMD Agent log of MDM server:
    Apr 20, 2011 2:36:19 PM [Thread[Thread-22,5,main]] Error      com.sap.smd.wily.hostagent.config.AgentConfigVO - finalizeDestination(): Initialization failed
    [EXCEPTION]
    com.sap.smd.wily.hostagent.PermanentException: Error: cannot connect to destination SapHostControl_Default. Probably saphostctrl is not installed. This error can be ignored if saposcol is available.
    at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlDestination.open(SapHostControlDestination.java:98)
    at com.sap.smd.wily.hostagent.config.AgentConfigVO.finalizeDestination(AgentConfigVO.java:85)
    at com.sap.smd.wily.hostagent.config.AgentConfigXmlHandler.endElement(AgentConfigXmlHandler.java:174)
    at com.sap.engine.lib.xml.parser.handlers.SAXDocHandler.endElement(SAXDocHandler.java:156)
    at com.sap.engine.lib.xml.parser.XMLParser.scanEndTag(XMLParser.java:1953)
    at com.sap.engine.lib.xml.parser.XMLParser.scanElement(XMLParser.java:1846)
    at com.sap.engine.lib.xml.parser.XMLParser.scanContent(XMLParser.java:2442)
    at com.sap.engine.lib.xml.parser.XMLParser.scanElement(XMLParser.java:1843)
    at com.sap.engine.lib.xml.parser.XMLParser.scanDocument(XMLParser.java:2845)
    at com.sap.engine.lib.xml.parser.XMLParser.parse0(XMLParser.java:231)
    at com.sap.engine.lib.xml.parser.AbstractXMLParser.parseAndCatchException(AbstractXMLParser.java:145)
    at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:165)
    at com.sap.engine.lib.xml.parser.AbstractXMLParser.parse(AbstractXMLParser.java:245)
    at com.sap.engine.lib.xml.parser.Parser.parse_DTDValidation(Parser.java:260)
    at com.sap.engine.lib.xml.parser.Parser.parse(Parser.java:271)
    at com.sap.engine.lib.xml.parser.SAXParser.parse(SAXParser.java:125)
    at javax.xml.parsers.SAXParser.parse(SAXParser.java:375)
    at com.sap.smd.wily.hostagent.config.AgentConfigParser.parseXml(AgentConfigParser.java:59)
    at com.sap.smd.wily.hostagent.SapAgent.loadConfiguration(SapAgent.java:430)
    at com.sap.smd.wily.hostagent.SapAgent.start(SapAgent.java:93)
    at com.sap.smd.wily.hostagent.WilyHostService.startAgent(WilyHostService.java:118)
    at com.sap.smd.wily.hostagent.WilyHostServicep4_Skel.dispatch(WilyHostServicep4_Skel.java:168)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
    at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
    at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
    at java.lang.Thread.run(Thread.java:664)
    Caused by: javax.xml.rpc.soap.SOAPFaultException: Method 'SOAP-ENV:Envelope' not implemented: method name or namespace not recognized
    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.buildFaultException(MimeHttpBinding.java:747)
    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.processDocumentFault(MimeHttpBinding.java:870)
    at com.sap.engine.services.webservices.jaxrpc.wsdl2java.soapbinding.MimeHttpBinding.call(MimeHttpBinding.java:1451)
    at com.sap.smd.agent.wsclients.saposcol.SAPOscolStub.getCpuConsumption(SAPOscolStub.java:142)
    at com.sap.smd.agent.wsclients.saposcol.SAPOscolStub.getCpuConsumption(SAPOscolStub.java:157)
    at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlDestination.open(SapHostControlDestination.java:94)
    ... 25 more
    Apr 20, 2011 2:36:19 PM [Thread[Thread-22,5,main]] Warning    com.sap.smd.wily.hostagent.SapAgent - startActions(): Action SAPOsColWs
    [EXCEPTION]
    com.sap.smd.wily.hostagent.TransientException: Destination not available:SapHostControl_Default
    at com.sap.smd.wily.hostagent.saphostcontrol.SapHostControlAction.init(SapHostControlAction.java:74)
    at com.sap.smd.wily.hostagent.SapAgent.startActions(SapAgent.java:396)
    at com.sap.smd.wily.hostagent.SapAgent.start(SapAgent.java:94)
    at com.sap.smd.wily.hostagent.WilyHostService.startAgent(WilyHostService.java:118)
    at com.sap.smd.wily.hostagent.WilyHostServicep4_Skel.dispatch(WilyHostServicep4_Skel.java:168)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:330)
    at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:201)
    at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:721)
    at java.lang.Thread.run(Thread.java:664)
    Apr 20, 2011 2:36:20 PM [Thread[Thread-22,5,main]] Warning    com.sap.smd.wily.hostagent.action.SapOsColAction - launchDaemon(): saposcol exited with 255***********************************************************************
    This is Saposcol Version COLL 21.01 711 - AIX v12.01 5L-64 bit 090324
    Usage:  saposcol -l: Start OS Collector
            saposcol -k: Stop  OS Collector
            saposcol -d: OS Collector Dialog Mode
            saposcol -s: OS Collector Status
    The OS Collector (PID 1552388) is already running .....
    Apr 20, 2011 2:36:23 PM [Thread[SAPOsCol,5,main]] Error      com.sap.smd.wily.hostagent.action.AbstractAction - run(): Action throws exception, will be terminated: SAPOsCol
    [EXCEPTION]
    java.lang.NullPointerException:
    at com.sap.smd.wily.hostagent.action.SapOsColAction.reportProperty(SapOsColAction.java:293)
    at com.sap.smd.wily.hostagent.action.SapOsColAction.dumpSection(SapOsColAction.java:239)
    at com.sap.smd.wily.hostagent.action.SapOsColAction.processXml(SapOsColAction.java:164)
    at com.sap.smd.wily.hostagent.action.SapOsColAction.doRun(SapOsColAction.java:417)
    at com.sap.smd.wily.hostagent.action.AbstractAction.run(AbstractAction.java:53)
    at com.wily.EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:728)
    at java.lang.Thread.run(Thread.java:664)
    Our MDM is 7.1 version and Solution Manager is 7.01 (EHP1) with SP19 so we should configure our MDM system as 7.1 version which we did but still data is not coming in Wily properly. Its not showing SID name under the hostname in Wily Introscope and neither is MDM Servers (Master Data Import Server, Master Data Server & Master Data Syndication Server under SID).
    Now the interesting thing is that if we configure our MDM server as 5.5 version with Solution Manager and do the configuration than its showing in Wily but in that case MDM Cockpit doesn't work.
    We want both to work Wily as welll as MDM Cockpit since our MDM and Solman version matches for both configuration.
    Any ides or help steps to do that?
    Thanks,
    Manish Singh

  • STMS configuration at solution manager

    Hi all
           We have to configure STMS in our newly installed solution manager . How to configure our STMS . ? Which configuration i have to select . Single , Sevelopment and production or Three systems in group ?
    Regards
    Selvan

    Hi,
    I am sending you a link.
    Please click this link and you will come to know how to configure TMS.
    Link: http://help.sap.com/saphelp_nw04/Helpdata/EN/44/b4a2a27acc11d1899e0000e829fbbd/frameset.htm
    or
    Link: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/e0fd943b-9ed8-2a10-90ae-e990f0c3ae56&overridelayout=true
    Hope this helps you.
    Regards,
    Sharib Tasneem
    Edited by: shar001 on Oct 29, 2009 10:05 AM

  • Solution manager optimizer configuration

    hi
         I am in solution manager 4.0 optimizer configuration step here i face an error when i type the t code solution_manager it displays the appropriate screen then i click on new button
    here i entered the     
                                    solution name     sandbox landscape
                                           language      english
    then when i click on continue button here nothing is happening actually it has to go to the next screen but the screen  stands as if, nothing is happening   no reponse at all  
    support pack updated to stack 09
    internet explorer 7 version is installed and all prerequisite is done
    please help me
    regards
    senthil

    Hi,
    Can you tell what the error is? I may be able to help you.
    Amol

  • Configure TMS in fresh installed Solution Manager system

    Hi Expets,
    I have fresh Installed Solution manager. Configure TMS and now want to configure solution manger so that I can monitor all our SAP system from Solution manager. How I configure our SAP system in solution manager?
    Also would like to know after TMS  implementation if we like to use ChaRM or CTS+ so what changes required in current TMS setting? Thanks in advance.

    Hello,
    No Deejoy, I provided you with how to resource to do the things you requested.
    TMS is transport Management System.
    If you want to manage transports with an enhanced product CTS+ I provided the configuration guide.
    If you want to implement ChaRM, I pointed you to the Wiki.
    If you want to inegrate CTS+ with ChaRM, I also provided you with resources.
    And lastly, I directed you to RKT-SOLMAN which can help you configure any aspect of Solution Manager.
    But I do not see where I said to manage TMS on Satellite systems you need to implement ChaRM.
    Charm was only raised, because you raised it in your question.
    You have all the resouces you require to address everything you raised.
    This is what is provided in my earlier reply.
    Regards,
    Paul

  • Create a Support Message in Production system showing up in Solution Manage

    Has anyone setup the link between creating a support message (under help) in a production system (like ECC) and SAP's Solution Manager.
    I understand that it uses BADI SBCOS001 with the interface method PREPARE_FEEDBACK_BO, but when I try to run it, it tells me that Customizing for feedback functionality missing. What functionality is missing? And how to I correct this? And how do I ensure it shows in SAP Solution Manager under a solution or project?
    Thanks
    Paul

    Hi Paul
    The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
    Make sure your RFC's are trusted and that you have SAP ALL during config.
    I hope this will help:
    Setup Service Desk
    Steps to follow while configuring support desk.
    1) Implement the note 903587 .
    2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
    3) Check all the objects in the table BCOS_CUST using transaction SM30.
    Appl : OSS_MSG
    + :W
    DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
    + :CUST 620
    + :1.0.
    *4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
    4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
    4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
    4.3) Activation of the following components has to be done by replicating the previous steps
    3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
    3.2) SOLMAN40_SDESK_ACTIONLOG_001
    3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
    3.4) SOLMAN40_SDESK_TEXTTYPES_001
    *Depends upon the number of inactive BC set objects that we have after the upgrade.
    4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
    5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
    Number ranges for ABA notifications
    5.1) create an internal and external number range using transaction DNO_NOTIF.
    5.2) assign number range intervals to groups internal and external.
    5.3) SLF1 is the internal number range group
    5.4) SLF2 and SLF3 is the external number range interval
    5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
    5.51) Go to transaction DNO_CUST01
    5.52) From the GOTO menu select the menu item DETAILS
    5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
    The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
    Number ranges for Support Desk notification
    5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
    5.6) Then assign both the external and internal numbering
    5.61) Go to SPRO and then to SAP Solution Manager
    5.62) Then select General Settings and then select Transaction types
    5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
    5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
    5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
    6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
    6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
    6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
    7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
    8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
    8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
    8.2) Select the item Service Desk and then to general settings.
    8.3) Execute the category u2018Define Transaction Typesu2019.
    8.4) Select the transaction type as SLFN
    8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
    9) Activate the partner/ Organization
    9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
    9.2)Find the entries starting with HRALX
    HRALX-HRAC WITH VALUE 'X'.
    HRALX-OBPON WITH VALUE 'ON'.
    HRALX-PBPON u2018ONu2019.
    HRALX-MSGRE u2013 u20180u2019.
    9.3) If entries are not found create it.
    10) Generate Business partner screens
    10.1) Go to transaction BUSP.
    10.2) Execute the report with the following parameters
    CLIENT - Client in which business partners should be created (solution manager client)
    APPLICATION OBJECT-
    SCREEN - *
    Generate all/ selected screens - All screens.
    delete sub screen containers -
    11) implement SAP note 450640.
    11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
    11.2) Execute it with test mode box unchecked.
    If a new relationship is to be created then steps 12 and 13 has to be followed
    12) To create a relationship category
    12.1) Go to transaction BUBA
    12.2) Select the entry CRMH00: Undefined relationship
    12.3) click on copy
    12.4) Rename CRMH00 to ZCRMH00.
    12.5) CREATE A RELATIONSHIP CATEGORY.
    IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
    ' FROM BP2 : IS A PART OF ATTUNE
    13) Add the relationship category to the support team partner function
    13.1)Use SPRO
    IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
    -> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
    13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
    13.3) In the field relation ship category, Select the newly created relationship category and save.
    14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
    15) Create a new access sequence for the support team determination
    15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
    SAP Solution Manager -> Configuration ->
    -> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
    ->Define Access Sequence
    15.2) Click on New Entries
    15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
    15.4) Create an new Individual Access with the following value:
    u2022 Batch Seq: 10
    u2022 Dialog Seq : 10
    u2022 Source : Business Partner Relationship.
    u2022 Detail on the source:
    u2022 Partner Function : Reported By (CRM)
    u2022 Mapping/restrictions
    u2022 Flag Mapping/definition for partner being Searched
    u2022 Partner Function in Source: Support Team (CRM).
    Save it.
    This Access Sequence will give us the Partner which has the relationship assigned
    to the Support Team in the Reported By partner data.
    16) Adapt the partner determination schema/Function
    16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
    SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
    -> Partner Determination Procedure -> Define Partner Determination Procedure.
    16.2) The two options to adapt partner determination schema are
    16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
    16.22) select the line starting with SLFN0001 or the newly created procedure.
    16.23) Double Click on Partner Function in Procedure.
    16.24) Select the Partner Function "Support Team", and click Details.
    16.25) in the detail view only change the Partner Determination/access Sequence to
    the one we've just created. Save your entry.
    17) Create a root organizational model.
    17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
    17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
    17.3) enter the organizational unit, the description and save it.
    18) Create the support team organization
    18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
    19) Create the business Partners.
    19. 1) Key users- End user (Business Partner General) ,Address should be specified.
    19.2) go to the transaction BP.
    19.3) create a new Person, Select the role: Business Partner (Gen).
    For Identification of the key user
    19.31) click on the identification tab
    19.32) enter a line in the identification number formatted as follows
    IDTYPE : CRM001.
    Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
    eg: USER NAME : USER1.
    CLIENT : 100.
    SID : ER1.
    INSTALL NUMBER : 123456789.
    IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
    20) Message Processors- Support Team members .
    20.1) they should be created first as the users in the corresponding client of the solution manager.
    20.2) As business partners they will have the role 'EMPLOYEE'.
    20.3) Go to transaction BP .
    20.4) Create New Person with the role employee.
    20.5) In the Identification tab you should enter the user name in the employee data/User Name.
    eg: username: proc1
    enter proc1 in the field User name.
    21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
    22) Assign the business partners (Message Processors) to the previously created support team.
    22.1) Go to transaction PPOMA_CRM.
    22.2) Select the support team 1.
    22.3) Click on create
    22.4) select position
    22.5) call it 'MPROC_T1/Message Processors for team 1
    22.6) Replicate it for the other support teams.
    22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
    choose owner/Business Partner find and select the business partner
    22.8) Validate and Save it.
    22.9) If the assignment of business partner is not possible then implement the note 1008656
    Or 997009
    23) Create the iBase component
    23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
    23.2) or use the transaction IB51 to create the installed base.
    23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
    24)Assign Business Partners to iBase Components
    IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
    -> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
    *--optional--
    If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
    Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
    Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
    Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
    now to assign the partner Function "System Administrator".
    25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
    26)Define the transaction variant for the message processors
    Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
    Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
    27) Go to transaction PFCG
    27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
    27.2) Give a description Message Processor role and save it.
    27.3) Go to the menu tab and choose add report
    27.4) select the report type : ABAP Report
    27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
    27.6) Enter the previously created variant.
    27.7) flag the skip initial screen box.
    27.8) flag the SAPGUI for windows.
    27.9) Create a new transaction with tcode starting with Y or Z.
    27.10)Display this transaction and check the values at the bottom of the screen
    in the subscreen Default Values, you should have the following parameters:
    u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
    u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
    u2022 D_SREPOVARI-NOSELSCRN = X
    And also all the user should have the correct role.

  • How to allocate the workflow to the action defnitions in solution manager

    Hi,
    we are having solution manager with the CHARM configured, and currently we are looking for the trigger of mail and workitem for change of action. the work flow is designed for that, but how to assign the workflow to the condition and processing type .
    please suggest, points are definetly awarded.
    Thanks and regards
    keerthi

    Hi,
    Well, why dont you check the event that gets triggered during the Status change of the user?
    This can be done by switching on the EVENT TRACE using SWELS txn and simulate the BUSINESS PROCESS and then check the event trace using SWEL.
    After getting the required Business Object and event, Please attach your WF to that EVENT in the BASIC DATA-START EVENTS.
    Regards,
    <i><b>Raja Sekhar</b></i>

  • How insert Enterprise portal in Solution Manager

    Hi guys,
    Can anyone explane me how can I insert an enterprise portal in Solution Manager?
    I have execute this steps:
    - transaction smsy
    - landscape components -> Systems -> Create New System With Assistant
    - Choose SAP Enterprise portal
    After that I can see the Entreprise portal in smsy but I haven't inserted the ip of EP.
    How can connect the E.P. with my solution manager?
    I would  configure the "System Monitoring" scenario for EP..
    Thank in advance for help.
    best regards
    giovanni

    does this actually work out?
    To have SolMan 7.0 EHp1 installed and than to install SAP EPC on top of this?
    SAP EPC is based on NW, so is SolMan 7.0. But according to the SolMan 7.0 Master Guide EPC/EP is not listed as a available Usage Type
    Nesimi

  • Solution Manager 7.1 Integration into SAP Landscape

    Hi All
    I have a few questions for all the SAP Solution Manager experts out there and for anyone that would like to take a stab at these questions. An organization would like to implement a 3 system landscape for the following SAP Applications; SAP ERP, SAP CRM, SAP SRM, SAP Portal, SAP XI, SAP BI (SAP BW and SAP BOBJ) as well as SAP Solution Manager. They want to use all the functionality that is available in Solution Manager. The questions that I pose is as follows;
         1. How many Solution Manager systems must one implement? A 3 system landscape or will a 2 system landscape suffice? Bearing in mind that    functionality such as CHARM will be implemented.
         2. Where will the productive SLD reside? How would this SLD connect to the Solution Manager Systems?
         3. To which Solution Manager System will all the diagnostic agents connect to?
    Your expert input would gladly be appreciated and points awarded accordingly.
    Regards
    Deen

    Hi Deena,
    I good approach would be to use a two system landscape.
    Where - all sandbox and development systems are connected to develpoment solman.
    and - all other systems, like quality, pre-prod, and prod are connected to production solman.
    For CHARM, this is sufficient. Keep the hardware specs on the higher side of production solman.
    You should use a separate SLD instance on your solution manager. WHY, incase you need to update the SP level, as SLD needs to be on the highest level, outage from SOLMAN or PI would be avoided.
    You can also use, SLD of Solution manager, SYNC you dev sld with prod sld - uni directional sync - eg for stack generation.
    SLD connect to your solution manager during solman_setup basic configuration and preparation of your landscape through LMDB.
    Check.
    SLD and LMDB Topology: Replacing the Source SLD for the LMDB
    https://help.sap.com/saphelp_sm71_sp05/helpdata/en/a5/971735dd184f5c8d943c6cf423d13a/content.htm
    Connect diagnostic agents to your producitve solution manager.
    For more please reply back.
    Good Luck !!
    Regards,
    Divyanshu

  • New features in SAP Solution Manager 4.0

    Hello Experts,
    Can anybody give me a good list of new additional features in SAP Solution Manager 4.0 with description and wt r the business benefits of implementing those features.Plz dont give marketplace pdf links as i hv checked it.any good Word which is self prepared wll be helpful. Useful answers shall be rewarded points. Requested to revert at earliest as i hv to present tat to my seniors here and is urgent. My Email Id is [email protected] .
    Regards,
    Saumya

    Hi,
    Solution manager is a SAP component.It's a free software provided by SAP.After 640 release on wards if you want to install any software solman key is mandatery field.
    Using solution manager we need to do the fallowing things.
    1.solution manager CEN and Alerting configuration guide for dummies.
    2.system monitoring configration guide for dummies.
    3.service desk configuration guide for dummies.
    4.ccms monitoring configuration guide for dummies.
    From april onwards we need to down load the support packs through solution manager.In order to do this one we need to configure maintanace optimizer.
    i hope it will help you.
    kiran kumar.v

  • Solution Manager Project

    When creating a project in Solution Manager (solar_project_admin) I am receiving an error when creating the IMG View for the remote system. The message states that I am not authorized to display the project even though I have SAP_ALL and SAP_NEW authorizations in both systems. When reading the extended help for the error (SPROJECT322) it states that I need the value 03 for the field ACTVT in the authorization object S_PROJECT, but I have confirmed that this is already set.
    It begins the process of creating the IMG in the remote system but does not complete the link back to the Solution Manager project.
    Are there any other reasons why this type of behavior might occur?

    Prince Jose
    Thank you for your suggestion, but let me provide you with a little more information to see if this is still the correct action to take.
    I currently have SAP_ALL and SAP_NEW authorizations in Solution Manager along with many different role assignments.  In the satellite systems I have the IMG_CUS_ADMIN role for managing the projects when they are published to those systems.
    In my most recent work I created a project in Solution Manager using 4 different logical components (BI, ECC, SCM, and SRM) for the systems that this project would interact with.  With my current Solution Manager security and authorizations I was able to create the IMG view from Solution Manager to the BI, SCM, and SRM systems, but received my error message described above for the ECC system.
    Based on that do you think I would still look at my security in the Solution Manager system, or a configuration in the satellite system?

  • What is Solution Manager

    Hi,
    I am a FICO Consultant.
    Can anybody explain me whats solution manager and its benefits in general terms.
    Thank You,
    Purnachandra RM

    Hey,
    Welcome to solution manager forum
    SAP Solution manager
    The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.
    view all the links to know in detail
    www.sap.com/services/pdf/BWP_SB_SAP_Solution_Manager.pdf
    http://help.sap.com/saphelp_sm32/helpdata/en/ae/64c33af662c514e10000000a114084/content.htm
    View FAQ on sdn
    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/16eaf8ea-0c01-0010-c1af-b3febfa33574 [original link is broken]
    view the following threads,
    /people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-manager
    /people/luisfelipe.lanz/blog/2006/02/07/installing-a-solution-manager-diagnostics-the-easy-way
    /people/federico.babelis2/blog/2006/05/03/solution-manager-cen-and-alerting-configuration-guide-for-dummies
    /people/federico.babelis2/blog/2006/04/26/ccms-rule-based-monitors-configuration-guide-for-dummies
    /people/federico.babelis2/blog/2006/04/25/system-monitoring-configuration-guide-for-dummies
    /people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
    /people/sapna.modi/blog/2007/04/20/sap-solution-manager--a-concern-area
    Please reward points.

Maybe you are looking for

  • 2011 Macbook Pro External Monitor Problems

    Hi all, Looking through some of the threads, it appears that getting macbook pros to work with an external monitors is a big issue. I've just bought a phillips 27" monitor and I'm having no luck whatsoever getting my MBP to see it.  I've tried both H

  • Database error number 17003 has occured

    we are using oracle 9.2.0.1.0 database . on top of that we are usinm maximo 5.1 application . but when we try to do insert or select action we will get this error. database error number 17003 has occure.please contact your system administrator for ad

  • Failure when Upgrading from Java 1.2 to Java 1.3

    After upgrading from Java 1.2 to Java 1.3 I get an "Internal Server Error" when trying to run even the simplest jsp. Java 1.3 runs successfully in other cases such as compiling and running from the command prompt or from JDeveloper. I have the follow

  • ITunes Music Folder Location Default

    So for a long time I have kept all my music on an external hard drive and iTunes and the library on my Macbook laptop. I have my "iTunes Music folder location" set as "200GBHD:Music:" and so when my firewire drive is plugged in iTunes would store all

  • Default setting for CS5 on Mac.

    Several of my filters, preferences, etc. are "greyed".  I have shut down, turned off Mac and restarted but it does not reset Photoshop.  How do I get back to default setting without trashing program and reinstalling?