Solution manager -Change Management

Hi gurus,
I have just completed the SOLMAN service desk configuration and need to explain to client on the above (Change management)  compnent of SOLMAN
Can anyone elobrate what is this software component for and any reading material related to this. It will very helpfull if you can provide the guides to configure and the user guide
Your help highly appreciated

For Service Desk:
http://service.sap.com/solutionmanager -> Solution Manager in Detail -> Service Desk
For Change Request Management:
http://service.sap.com/solutionmanager -> Solution Manager in Detail -> Change Request Management
For configuration you may follow Reference IMG documentation
Solution Manager -> Configuration -> Scenario Specific -> Change Management
Webblogs can be found at: SAP Solution Manager
Additional info can be found at http://rkt-solman
/cheers

Similar Messages

  • Solution Manager Change Management Master Guide

    Hi
    We are looking into implementing Solution Manager 7.0 and have the
    following questions:
    - Can we implement change managment in Solution Manager with only one
    satellite system (i.e. Development) as the other systems are not ready
    yet (i.e. Test, QA etc.)?
    - Could you let us know where we can find the master or technical guide
    to setup change management in Solution Manager 7.0.

    Hi,
    it is possible to implement ChaRM even not all satellite systems are available yet.
    I am not sure how much functionality you will get using virtual systems but you may configure and test ChaRM using 3 different clients in your DEV system (need to adjust TMS config accordingly).
    Some useful information regarding ChaRM configuration can be found [here|/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario]
    Since ChaRM relies on Service Desk you should also have a look at appropriate Blogs.
    Also you should follow the IMG documentation/steps in SPRO.
    Regards

  • Solution Manager Change Management: Transport Request Administration

    Hi.
    We want to use the CHARM functionality of Solution Manager to improve our transport operations. We have several customers and expend´s a lot of time making tranports to different systems.
    I don want to activate CHARM completely. Which activities do i must perform, and which activities do i must leave ?
    Regards
    Alvaro

    Hi Avinash
    This is the Business Scenario: Our company is using SAP Solution Manager to perform monitoring and administration activities for over than 30 customers.
    Dayly we espend over 85% of the basis team time making transport for all of the customers. We decide to set some internal politics to bundle transports, stablishing several releases of them, at specific hours of the day. So we want to use SOLMAN`S change logistics instead of CHARM Scenario to control and improve this activitiy, releasing time to perform other activities.
    Regards
    Alvaro

  • File management - changing "managed" to "referenced"

    I've imported several thousand images as managed files and would like to change them to referenced to conserve disk space.
    What is the easiest way to do this? And can it be done without disrupting the order of my folder/project hierarchy?
    Thanks,
    M

    1. Select the images.
    2. File>Relocate Masters...
    3. Tell it where to move the masters to, including a sub-folder format if you want.
    4. There is no step 4.
    You'll see little alias badges added to the images in the Viewer pane, apart from that you won't see any functional difference within Aperture, assuming the HD with the referenced files on is mounted.
    Ian

  • Help required in OCM-Order change management

    Hi All,
    I have to implement the Order change managment. I did few setting which are required and than i created ECR using release key. but using OCM it tells me to first make the changes in MATERIAL BOM than using transaction COCM i can make the changes in required production order.
    But my requirement is i want to change the Production BOM or Production routing directly without touching Material BOM .
    As sometime it happens only 1 or 2 Order BOM s are need to be changed only not the Material bom. So i want to track the Changes made in Order using OCM.
    What is the solution that i can change the Production Bom OR Production Routing directly using OCM and also how can i make the changes in Sales Order.
    Pls do the needful.
    Thanks
    Ravi Khurana

    Using Order Change Management (change management for production orders), it is possible to include existing procurement elements (production orders, planned orders, purchase orders) that are also affected by a change, in the change process.
    The change process in OCM is based on Initiating Objects. These initiating object records refer to changes in sales orders or in master data, which, in turn, necessitate changes to production orders.
    Thus, it is not possible to change the order directly using OCM.

  • Change Management Software

    Hi,
    Are there any formal software tools to document and manage Change Management
    Thanks,
    Suneela.

    Hi,
    From a process point of view, consider using the following. I have found these to be interlated so you keep revisiting them as the activity progresses and keep on refining and updating them.
    -Draw up process maps for the current process and the way it is expected
    to be, and run a gap analysis.
    -Perform a stakeholder analysis
    -From the stakeholder analysis, draw an influence map
    -Identify the cost of change for the stakeholders based on the gap
    analysis. Remember that is this context, most costs are not financial.
    -Develop a communications and training plan.
    Reward points if found helpfull...
    Cheers,
    Siva.

  • Change Management in Solution manager 4.0

    Hi,
    I am trying to configure the change Management in Solution manager 4.0. I have created the project assigned the logical components,but when i go to /n/tmwflow/cmsconf its blank(no nodes to select).what could be the reason?
    Regards,
    Cherry

    Hi Cherry,
    what about your TMS configuration. Did you switched to extended transport control and modified your transport landscape to transport groups?
    Please check your project with: /n/tmwflow/charmchk.  The result could be helpful for error analysis concerning wrong tms configuration.
    kind regards
    Rayko

  • Regarding Change Management in Solution Manager 4.0

    Hi,
    can anyone help in knowing the prerequisites for change management in solution manager 4.0

    Hi,
    Please refer http://help.sap.com/saphelp_nw04/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
    Regards,
    Prem

  • Error in solution manager; no active task list exists in sap change manager

    Hi,
    i have created a correction in Solution manager but when i want to set it in status in development i receive the message below
    No active task list exists in SAP Change Manager
    could you please help me?
    thanks
    C.

    cmarrone wrote:Hi,
    This says taht your ChaRM configuration is not complete. You need to rectify these errors to work in ChaRM.
    >
    > listed below the detail of the errors:
    > Error in background job for program RSGET_SMSY error message No active job found
    1. Please activate the Landscape fetch job for RSGET_SMSY from SPROSolution ManagerBasic Settings-- Schedule Bgd jobs.
    > No RFC connection for system CIA client '000'
    Please maintain a connection from solution manager to the transport domain system . I belive this is CIA.
    > No CTS projects found for project ARC_AM_001
    Recheck the transport configurations.
    Rajeev

  • Change Management u0096 Central Configuration u0096 Solution Manager 4

    I am working in Change Management for solution manmager 4. I have configured maintenance project.
    But I can not see ‘Project Cycle’ tab in ‘System landscape’ table of project maintenance transaction code – SOLAR_PROJECT_ADMIN.
    SM 4 patch level is  - ST     400     0008.
    Also I would like to know where should I configure TMS for satellite systems? (e.g. ECC system DR0-100 client?). In ECC system or in SM 4 system?
    Please suggest.
    Regards,
    Darshan

    Hi Darshan,
    you have to configure the TMS in the satellite system (Domain Controler). It is described in the IMG -> Solution Manager ->..-> scenario. spec. Settings -> change request management -> standard settings -> TMS.
    E.g. you have to establish inter domain links, client spec. transport routs (CTC=1), you have to set CTS-Project IDs mandatory for all used clients..., everything described in the IMG.
    Regads,
    Udo

  • Handling Solution Manager changes with ChaRM (ChaRM on SolMan PRD)

    Hi Experts,
    Having deployed ChaRM to satellite system (three system landscape) we became interested in handling Solution Manager changes with ChaRM. We have operable ChaRM in SolMan 4.0 SP12.
    We have DEV and PRD for SolMan so we are talking about two system landscape.
    Has anyone of you done this? Does it go the same way as if SolMan was a real satellite system (rfc's=>tms=>ibase=>organization=>project=>MC=>CRs = order of configurations roughly).
    I tried searching specific instructions for this deployment but it seems that configuration guides etc focus on satellite system handling. Our need is basically to document and control SolMan changes and with ChaRM we could.
    Perhaps there is no magic to this and everything goes just like in satellite, but I would appreciate any experiences others may have had doing this.
    Kind regards,
    Auli

    Hello,
    We have implemented this with two systems landscape where in we have in place a Solution Manager Dev system and Solution manager Production system both are SOLMAN 4.0 with SP12. So the path for us to move the changes is from Development Systems to Production system.
    We have ChaRM between the Dev and production. We reapplied the satellite system concept. For us the Solution manager Prod is a satellite systems all the changes that we move from Development system to Production systems is tracked with necessary documentation in the ChaRM process.
    Yes, I agree with you that this is not any big magic. Working with two SOLMAN implementation, I strongly feel that SAP needs to have well rounded ChaRm processes. We have robust Change Management Process, but when we moved to ChaRM we were limited functionality of the ChaRM processes.
    I had approached and did some research on how other companies are implementing the same process. Most of them have almost the same process for tracking SOLMAN changes. I am still look out for improved process to manage SOLMA changes.
    Hope this helps!!! Thanks
    Vish

  • Webinar: Change Management and Transport in the Enterprise Portal

    <b>SAP NetWeaver Know-How Network Webinar: 
    Change Management and Transport in the Enterprise Portal
    Wednesday 21 July 2004
    11 a.m. EDT</b>
    On Wednesday 21 July, Scott Jones hosts the webinar titled <b>Change Management and Transport in the Enterprise Portal</b> as part of the ongoing SAP NetWeaver Know-How Network Webinar Series.
    Here’s how Scott describes his webinar presentation:
    “Change Management offers special challenges to administrators working in Enterprise Portal 6.0 SP2 environments.  This talk provides recommendations and tools, and defines best practices and methods for the effective transport of Enterprise Portal content, with special attention to content dependencies, tracking, and troubleshooting.   We'll also look forward to Change Management enhancements coming with Netweaver 04.”
    SDN invites you to post your questions to the presenter prior to the webinar and continue the online discussion afterward.
    <b>How to Participate</b>
    (Please go to the SDN Events page to see the article and download the PDF presentation)
    Dial-in Information:
    Date: Wednesday 21 July 2004
    Time: 11 a.m. EDT
    Within the U.S., call: +1.888.428.4473
    Outside the U.S., call: +1.651.291.0618
    Password: NetWeaver04
    WebEx Information:
    Topic: SAP NetWeaver Know-How Network
    Date: Wednesday 21 July 2004
    Time: 11 a.m. EDT
    Meeting Number: 742391500
    Meeting Password: netweaver04 (lowercase)
    WebEx Link: sap.webex.com
    Replay Information:
    A recorded replay of this call will be available for approximately three months after the webinar. Access this recording by dialing the appropriate number and using the replay access code TBD.
    Toll-free: +1.800.475.6701
    International: +1.320.365.3844
    <b>About the SAP NetWeaver Know-How Webinar Series</b>
    The SAP NetWeaver Know-How Webinar Series is driven by the SAP NetWeaver Regional Implementation Group (RIG), part of the SAP Development organization. The mission of the SAP NetWeaver RIG is to enable customers, employees, and partners to successfully implement the SAP NetWeaver solution. This SAP RIG has expertise in BI, EP, XI, and WebAS. They contribute their implementation expertise to the SDN implementation forums as well as to the SAP NetWeaver Know-How Webinar Series.
    <b>Disclaimer</b>
    SDN is not responsible for any changes to the webinar schedule. The webinar schedule may be changed or cancelled without prior notice.

    Hello,
    In the intresting document I read that for the deployement the version number mentionned in the MANIFEST.MF is very important in a clustered evironment.
    SAPnote 727180 - Version of PAR File in Manifest File
    denies this.
    Can you clear this out?
    Kind Regards
    Koen Van Loocke

  • Minimum steps required for Change Management and Incident management

    Hello experts,
    Does anyone have a check list of the absolute minimum steps required for getting Change Management and Incident management functioning in Solution Manager.
    I just need it to function with creating changes and incidents and be able to assign them, change their status and close them.
    The purpose is to get an idea if this is something for us to use. If we then find it useable, then we will go for a full scale implementation using official guides, education etc.
    I just need an absolute minimum guide for demonstrating the functions, and if you guys have any recommendations, things we should pay special attention to or other experiences feel free to tell me.
    Thanks in advance.
    Regards,
    Kenneth

    Hi,
    There are a number of Blogs in the SDN about Charm and ServiceDesk, explaining first steps and more.
    Check these to start:
    http://wiki.sdn.sap.com/wiki/display/SM/ChangeRequestManagement
    The Complete ChaRM Solution
    Change Request Management scenario: Usual questions and known errors
    First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
    Regards,
    Jan

  • Change Management Package rolout to the Production

    Hi Gurus
    We have a Test Land scape for Change management in Development solution manager system. We wanted to transport and configure the same in Production so that our project team can work with.
    Can any body please tell me the proceadure othere that transports.
    What we did is we had transported Change management Custom package and Project and the roles. When i run the process of creating the change and executing the change i am not getting any actions
    Please give any advice
    Point will be given for helpful answer
    Thanks
    Bhaskar

    Hi Gurus
    We have a Test Land scape for Change management in Development solution manager system. We wanted to transport and configure the same in Production so that our project team can work with.
    Can any body please tell me the proceadure othere that transports.
    What we did is we had transported Change management Custom package and Project and the roles. When i run the process of creating the change and executing the change i am not getting any actions
    Please give any advice
    Point will be given for helpful answer
    Thanks
    Bhaskar

  • Change Management. Cannot go to the next phase ... And common questions.

    Hi dear colleagues!
    Here there are some unpleasant problems which has arisen during Change Management functions realization...
    1. After approving of Urgent Correction by so-called "Change Manager", "developer" couldn't set it status "in development" -> and begin corrections in DEV system. It outputs in status bar: "NO ACTIONS IN THE WORK LIST".
    2. How should i link some urgent correction (or simply Service Message) to a specific Maintenance Cycle?
    The same problem I cannot go to the next phase, system outputs that "No Maintenance Cycle is open for the current system".
    3. And please can u explain in a simple words: Should i always make a maintenance project for using "Change Management" functions?
    4. Can we use "Change Management" for 4.0C (vers. of satellite) systems?
    Any help and tips would really appreciate.
    Best regards,
    Vladimir

    Hi,
         For configuring change management, you will have to follow the SPRO guidelines for setting up transport routes between satellite systems.
    Well i list down the activities that you need to do. Details you can find in SPRO -- > SAP Solution Manager --> Scenario Specific Settings --> Change Request Management --> Standard Configuration --> transport management System
    1) Activate Extended transport control by setting  System Parameter CTC=1 in STMS --> Systems
    2)Create Client specific transport route between satellite systems
    3) Ensure that all the systems in the domain have the same transport group.
    4)Configure or activate Single transport Strategy in STMS --> Overview --> transport routes.
    5)Activate TMS Trusted services in STMS --> Overview --> Systems --> Goto --> transport Domain --> Management Tab page --> Security option group box.
    Besides these activities, you will have to execute the SPRO IMG Activity
    SAP Solution Manager --> Basic Settings --> SAP Solution Manager System --> Activate Integration with Change Request Management
    For activity Intigration Solution Manager make the following entry
    APPL: Change Request Management
    RFC Destination : NONE
    For activity Integration Change Request Management
    make the entries in table BCOS_CUST as g
    iven in the IMG instruction.
    Now in SOLAR_PROJECT_ADMIN you can activate a maintenance project for change management by going to System Landscape --> Project Cycle
    Click the check box Activate Change request Management.
    (NOTE: The above option comes only in Solution Manager 4.0, for SOLMAN 3.2 you can directly create maintenance cycle in /n/tmwflow/cmsconf --> Distribution Routes --> Project Landscape group box .)
    Now you can create a maintenance cycle by clickin on the button Create Task List in project cycle tab page.
    Navigate to task list and activate the tasklist (Maintenance Cycle) by clicking on the status button.
    Now while creating change request ensure that you are assigning the correct ibase /component of the production system in the satellite system landscape. You have to enter the ibase component of the client of the production system to whcih the client specific transport route has been made. You can find this number in transaction IB52
    Hope now u can move on with CHARM.

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