Solution to problems synchronizing with Mercedes C...

Warning: this is long but worths reading if you have trouble synchronizing your Nokia's phone book/addressbook with COMAND APS.
I have spent hours looking on Mercedes and Nokia forums for my problem and did not find a posted solution. I have now found a solution myself so I decided to post here hoping it will help other people.
First my issue: I have an E-Class W211 (Apr 2005, UK) with phone pre-wiring, the Mercedes SAP v2 cradle and a Nokia E61i (S60 3rd edition). Till about a week ago the whole was working perfectly: was able to make/receive calls, read/send SMS, synchronize the phone's and SIM contacts to the COMAND, etc.
About a week ago I upgraded the firmware on my phone to overcome some other (irrelevant to this) issues I had. When I got into my car after the phone's firmware upgrade I naturally needed to pair the phone with the COMAND/SAP Cradle. I did everything according to the manual that came with the SAP v2 Cradle and thought all would be good again. Then, I try to re-sync the COMAND's address book with that of my phone's by following the manual's procedure (dial 0000).
The synchronization started ok: phone exited Remote SIM mode, got indication "Please Wait" on Comand and phone went into Sync mode. Almost immediately though I get on the phone "System Error" and just the option to press ok. I pressed ok and few seconds later the synchronization process ended, Remote SIM was activated again but phonebook was not loaded to COMAND. I repeated the same process over and over again, removed pairing and went over the whole pairing process from the beginning but still no luck. Unfortunately neither the phone or the COMAND would give any information on what the problem was.
I checked for many hours on Nokia and Mercedes forums, on Google, etc. but still no luck. I found quite a few people facing the same problem mainly with N95 and E-series phones but no solution. Strange thing was that all were facing the problem from the very first time they tried to transfer their phone's contacts to COMAND while in my case in the past it was working and stopped working after upgrading my phones firmware.
After hours of trial and error (removed recently installed phone applications, restored old phone backups, etc.) without luck I thought the problem would be the new firmware on my phone. But... I had no way to go back to the old firmware but even if I had I would cause the same issues that the new firmware solved again (so "rolling back" the firmware was not a real option). So I started going through every possible "core" phone setting that could have changed with the firmware upgrade to see what could be wrong and voila: if you go to the Connect->Sync menu on your phone you will see there a sync profile called PC Suite. Select it, click Options, Edit Profile and then, Connection. You will see that one option is Server Version. If selected Server Version is 1.2 underneath there is another option called Server ID. These two (Server Version and Server ID) are what cause the problem. You have the option to edit the PC Suite profile and set Server Version to 1.1 (then Server ID option disappears) and synchronization with COMAND will work. But as you might have side effects with PC Suite in this way, the ideal thing to do is to create a new sync profile, copy the settings from the PC Suite profile (you are prompted for this) and then, go and change this new profile so that Server version is 1.1. That was it (at least in my case) and I hope this will be helpful for others too. I also had Mail For Exchange installed on my mobile and removed it but I don't think this was the issue (will actually re-install MfE on my mobile now).
Obviously, this Server Version 1.2 option did not exist on the old firmware of my phone so there was nothing to configure and all was working ok seamlessly but when it came out and set as the default by Nokia caused the incompatibility with Mercedes COMAND.
Good Luck!

Thanks for a thorough description of your problem and devised solution.
I was getting very happy with your description of facts, for I recognized them all. However, in my case your solution did not work: I did change back to Server Version 1.1 of the synchronization profile and still get the "System Error" message.
I have no doubts whatsoever that this happened with the 110.07.127 firmware upgrading.
Do you have any other clue on how to proceed from here?
JB

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Chanda Barrick wrote:
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100     Current environment priority
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120M     Number of log records received and appended to the log (120475988)
111     Number of log records missed and requested
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471869     Number of failed message sends
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0     Number of duplicate page records received
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0     Number of request messages received by this client
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=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
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329543/5500501     Maximum permanent LSN
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3925285     Maximum number of log records ever queued at once
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1     Number of times the master has changed
0     Number of messages received with a bad generation number
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0     Number of failed message sends
1912307     Number of messages sent
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0     Number of environments believed to be in the replication group
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0     Number of outdated conditions detected
0     Number of duplicate page records received
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80     Number of startsync messages delayed
0     Number of elections held
0     Number of elections won
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0     Number of records added to a bulk buffer
0     Number of bulk buffers sent
0     Number of re-request messages received
0     Number of request messages this client failed to process
0     Number of request messages received by this client
Edited by: 899585 on 2013-1-4 下午10:54
Edited by: 899585 on 2013-1-4 下午10:55

Hi,
Unfortunately, this issue is beyond the level of what is supported over the forum. Performance related issues are extremely complex and require an in-depth understanding of your environment and dedicated support. In a generic sense, you can look at this as a basic queueing problem. You have a server that went down and work is still coming in. When the server gets started it is possible that it may never catch up depending on new work coming in and the rate at processing the old work.
So what would you do in this case --- one thing would be to reduce the new work coming in. In HA terms this would be slowing the master down and you can increase DB_REP_ACK_TIMEOUT for this. Another thing you could do is add fresh servers to help reduce the workload. In HA terms, this would be the equivalent of restarting the client and give it a fresh look at everything. Another thing you could do is replan the system and load balance. In HA terms, it would mean something like take a hot backup of the master and reinit a client from scratch.
If you are interested in getting a dedicated support person working on this concern, please let me know and we can move forward down that path. Just respond to the thread with your email address and I will get in contact with you so we can pursue that approach.
thanks
mike

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