Some from Adobe, please respond

I posted this question last week, and have gotten no response from Adobe.
I need to know if the accordion widget works correctly with audio, or if the interface is just incorrect. The audio is not working the way I would expect. Can someone confirm how this is supposed to work?
Logically, when a user selects one of the accordion options, and the option expands to show the text within it, then the associated audio should play. In the image below, you see the audio icon associated with the content for one option. However, in the only documentation I could find, it is very vague about whether the audio is accociated with the content, as indicated, or just with the whole object. Part of this confusion is that apparently you can add audio to a widget in Properties, but that is not what I am doing.
If the audio is just associated with the entire object, then the interface below is incorrect, because it indicates that the audio goes with each option.

You may be working on an older version of the Accordion interaction. Adobe has made frequent updates to these interactions. But perhaps your PC doesn't have the latest versions.
The actual interactions that you see when you open the Select Interaction dialog are the ones located in:
C:\Users\Public\Documents\Adobe\eLearning Assets\Interactions
But there is another backup set stored at:
C:\Program Files\Adobe\Adobe Captivate 7 x64\Gallery\Interactions
It would be nice if someone from Adobe could confirm whether or not Admin permissions to these folders are required in order for the automatic updates to Interactions can occur. If so, that would explain why some users in corporate situations that are not admins might find they are still using older version interactions that still have bugs. When I select one of the interactions in the Public\Documents folder in Win7 it tells me that the own is Administrator. So this tends to indicate perhaps only when an Administrator is logged on can the updates take effect. But I could be wrong.

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Can someone from Adobe please explain why measurements in CS6 are not accurate..PLEASE?

I'm tired of wasting my time looking for reasons why measurements I key in are constantly changed to some arbitary number decided by Illustrator. I'm currently working on a 100mm x 100mm box with a corresponding grid and yet for some reason my measurements get changed to 100.238mm or 99.834mm or similar... I just wasted another 10 minutes trying to work out how to ask someone this question...am I the only one experiencing this...NO! Any answers Adobe, please?

The above answers are absolutely correct, because it was obvious @Brayhill had Pixel-Snap turned on.
Specifically for print work, where keying in values may sometimes not show correctly* in the Control Bar at the top, there is another little hidden setting in Preferences -> General -> Use Preview Bounds.
If you are doing millimeter perfect templates for example, and want the total to show for example 100 x 100mm, regardless of the stroke weight asigned, just uncheck the Preview Bounds box in Preferences.
*Checked will always add your stroke width (as well as some other effects) to the total shown in the Control Bar. This can also be very useful at times, say when you need to fit an entire group with strokes and effects within 100x100mm, like an advertisement.

Adobe X Memory Utilization Issue - Adobe Please Respond

I have been reading through the forums and have noticed the question come up with no actual resolutions from the Adobe team. I have multiple clients with this same issue, when they open PDF documents, typicaly ones that have been created from a MS Office application (word, excel, powerpoint) or have document security enabled, the memory utilization shoots way up causing system perfomance issues.
The systems that I am working with all are running Windows 7 Pro both 64 Bit and 32 bit, all systems have at least 4+ GB of DDR3 RAM and the latest Intel Core Processors.
I have tried the following to resolve the issue.
Check for and install any available updates.
Uninstall Adobe Reader X and download and install using the latest installer from the Adobe website.
This issue is reporducable accrossed multiple workstations and can be isolated to the Adobe products.
My qustions for Adobe are:
Do you consider this a "Know Issue"
Is this issue scheduled to be resolved in an upcoming update and if so what is the ETA
Are there any current "Work Arrounds"

Hi wayne103,
We released a new security update yesterday that is v10.1.11
Please update to this version and check the performance.
I have seen this error message occur while opening a 3rd party created pdf that has corrupted file structure.
Please let me know if the issue occurs for some specific files or random
Also let me know the PDF producer for these pdfs.
Regards,
Rave

Datagrid Rendering - Adobe please respond

Please take a look at the example below. If wordWrap=true,
there are cutoffs in the datagrid rendering.
<?xml version="1.0" encoding="utf-8"?>
<mx:Application xmlns:mx="
http://www.adobe.com/2006/mxml"
layout="absolute">
<mx:Style>
@font-face {
src: local("Calibri");
fontFamily: CalibriEmbedded;
fontWeight: normal;
@font-face {
src: local("Calibri");
fontFamily: CalibriEmbedded;
fontWeight: bold;
Application {
font-family: CalibriEmbedded;
DataGrid {
verticalGridLines: true;
verticalGridLineColor: black;
horizontalGridLines: true;
horizontalGridLineColor: black;
</mx:Style>
<mx:VBox width="100%">
<mx:Panel width="100%" title="wordWrap=true, take a look
at the cutoff at the bottom!">
<mx:DataGrid rowCount="2" width="100%"
wordWrap="true">
<mx:columns>
<mx:DataGridColumn headerText="Column 1"
dataField="col1"/>
<mx:DataGridColumn headerText="Column 2"
dataField="col2"/>
</mx:columns>
</mx:DataGrid>
</mx:Panel>
<mx:Panel width="100%" title="wordWrap=false, looks
ok">
<mx:DataGrid rowCount="2" width="100%"
wordWrap="false">
<mx:columns>
<mx:DataGridColumn headerText="Column 1"
dataField="col1"/>
<mx:DataGridColumn headerText="Column 2"
dataField="col2"/>
</mx:columns>
</mx:DataGrid>
</mx:Panel>
</mx:VBox>
</mx:Application>

This is not an official Adobe support channel. See the
"Important Note:" at the bottom of the page.
Would you be interested in suggestions from non-Adobe folks?
Tracy

16,0,0,240 PROBLEMS???? ADOBE PLEASE RESPOND

I have the latest Flash Player version. However, when I go to my multiplayer golf site, I am no longer able to see my log in information. The site owners advise me to check that I am using the latest Flash Player...which I am. So, why can't I see all the information I am supposed to on my Windows 7 desktop, using Opera browser? It works fine on Maxthon and on IE. It was working on Opera but not any longer. The Flash trouble shooter states that I am ok and that there are no problems with my installation. So what's the problem?

Hi Paul,
The latest version of Flash Player is supported on Opera. Which version of Opera do you have? I'm not familiar with this game and need to investigate. When you say 'some of the information is now missing' what is missing? Please provide steps to reproduce, including expected behaviour and actual behaviour will help in researching the issue.
Also, using Opera browser, please go to Flash Player Help and click on 'Check Now'. What version of Flash Player is detected as being installed?
Maria

I need a copy of my bill from Adobe please. How do i recieve it.

I need a copy of my bill please.

Hi glenh44041966,
Please see this document for information about printing a receipt for your Adobe purchase: Print a payment receipt or invoice | Creative Cloud.
Let us know if you have additional questions.
Best,
Sara

WOULD SOMEONE FROM APPLE PLEASE RESPOND RE: NEW UPDATE & CD BURNING ISSUES.

I am an OS X user however my husband uses ITunes on his PC and since updating to the latest version can not burn anything at all- neither imported music nor purchased music. And it appears that this has been going on for some time now and there has been not one reply from Apple as to how to remedy the situation.
At least acknowledge that there is a problem and that you're working on it?
Thank you!

This just ****** me off further because I already know how this is gonna go. Apple tech support doesn't have a clue and says it must be with the drive manufacturer. WD laughed in my face and said how about you try this with any of the other, say, 150 known sata combinations out there and then come back to me. We already know the answer to this, the fault is not WD's. No one else in the world is reporting this issue. Only G5 users. I don't want my money back on the drives. I want the drives to work, and the 25-35% speed increase that comes with booting from these drives.
For once, Im not going to sit around on my butt and wait 6 months for this to be recognized and 'maybe' fixed. I am going to do something about it.

I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.

I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.

hello ptbruce, you probably only selected to open (not save) the video which will download it into windows temporary folder where it gets deleted again after it has been used. <br>you could try to right-click the entry in the firefox download manager and copy the link of the source file and try if you can download it through this url again. otherwise you'll have to contact the vendor of the video to find a solution...

Adobe, please stop running from this issue! (GPU vs CPU anomalies / fades)

Adobe,
I have tried to bring this issue to light many times, and your own users have argued it ad finem, but to no avail! I am TIRED of getting terrible alpha blending (and opacity curve) results with GPU acceleration enabled, vs CPU. In fact, it is SO BAD that I NEVER work with GPU acceleration any more.
Here is the issue:
When GPU acceleration is enabled, you simply CANNOT do a smooth fade and/or cross dissolve. It appears to fade down smoothly to about 20% opacity, and then the next frame it will jump right to 0% quite abruptly and disappear. It's almost as if the fade simply gives up and switches off! Regardless of whether you use Cross Dissolve, or Film Dissolve the results are the same. Also, your alpha blending is all messed up, CLEARLY showing a different result when comparing CPU and GPU rendering outputs. Once again, this issue ONLY exists with GPU acceleration ENABLED. Switch off GPU/MPE and the problems disappear. But of course you lose the speed and other benefits GPU acceleration offers, which would be great to have! Especially seeing as I have also heard (from various other resources) that GPU acceleration can improve the quality of rendering out to compressed formats like H264. But we will never know that, will we? Because, every time I enable GPU, my fades and blending looks noticeably bad!
I have seen in various other threads that your response has been along the lines of: "That's just the way it is". But unless your name is Bruce Hornsby, this response is unacceptable! You cannot advertise a "great feature" of your products (in this case, GPU/MPE), yet when people try to use it and see odd results, simply tell us: "oh by the way, yeah, it does not work in a few scenarios, like fading, but otherwise you are good to go!" The way I see it: cross-fades (even fades in general) as well as opacity/blending are some of the most common, if not THE most common techniques used in video projects! Having an anomaly of this nature showing a DISTINCT difference in quality output when one of your fantastic "features" is enabled is just poor form. What is evern poorer is your responses (or lack thereof) related to the issue. Especially seeing as this problem has been present since CS5, and now we are STILL seeing it in CC!
Here is a thread which documents the issue well (even shows examples, and other details someone prepared for you to apparently ignore):
http://forums.adobe.com/thread/773441
...it was never addressed there.
Another issue which details it going back as far as CS 5.5:
http://forums.adobe.com/thread/987306
...once again, never resolved.
Now I am using CC, latest version, up-to-date, a fast i7 processor, a CUDA supported card, and all of those go to waste because I have to have GPU and the mercury playback engine disabled to yield decent quality results.
I implore you, not just for myself, but on behalf of everybody here who has already addressed this issue, but has had their pleas fall on deaf ears: PLEASE FIX THIS PROBLEM. Telling us simply that: "This is the way GPU cards choose to render" is NOT ACCEPTABLE. It's just like me saying when I drive my car on the wrong side of the road: "that's just the way I drive!". Doesn't mean it is acceptable!
You may have won people over since Final Cut Pro screwed the pooch with version X... but I can guarantee if this does not get resolved soon, the issue won't just be isolated to the forums here. Expect to read about it in MANY online publications that I am sure your competitors will ENJOY watching!
Mat.

Indeed. Yes Adobe, please explain.
And here is an example of what I am talking about:
CPU only (MPE and GPU DISABLED):
This appears to be what I would consider accurate, as it is not only well blended, but the fades work smoothly thanks to it relying on the CPU...
GPU (MPE and GPU ENABLED - Linear Color ON - as per default):
This provides identical image quality/blending results as the CPU only benchmark. However, the fades are very abrupt, as per the original problem...
GPU (MPE and GPU ENABLED - Linear Color OFF, as per your recommendation):
This is your recommended solution. The fades are as smooth as they are in the CPU version. But as you can see the color, alpha and blending are VASTLY different. Actually, it looks HORRIBLE! The BG text is barely visible, and the foreground text appears to be more prevalent over the top of the back layer, making its fade-up quite disjointed and selective.
...So as you can see, the "solution" you provided seems to create more problems and/or inconsistencies in the overall output. Now we have no idea what is the "standard"!
I personally find these inconsistency's very concerning. And I am sure I'm not the only one. Please tell me there is actually a logic to this "solution" and it wasn't a simple duct-tape fix that nobody there at Adobe actually looked deeper into to see exactly how it would effect overall image quality! It sure appears that way!
I appreciate that you, Kevin, are not directly responsible for this issue, and you are indeed a representative trying to help. But please realize that for many of us here, we are LONG time Premiere users, with years of experience and influence in this industry, and this definitely isn't our first rodeo! When we flag these issues we do so out of a REAL need, which means the consequences Adobe faces as a result of not addressing these issues are equally as REAL! As such; I encourage you to expedite the process of resolving this issue, because it has been prevalent since CS5.5, and the fact that it is not been resolved and/or has been addressed poorly does not bode well for your overall reputation. Especially when you are trying to make Premiere the industry standard. Like I said, I would hate to have to look at alternatives, so give me a solution, because if I decide to move on from using Premiere, I won't be the last. And no, I am not being melodramatic here. If a piece of software cannot seem to get something as simple as fades and blend modes right (or at least CONSISTENT), how can the software be trusted to handle high-end workflows? Food for thought.
Mat.

HT1977 I did this and a bar showed up at the bottom and now I cant click on the apps and cant transfer them. Please help because I have accidently deleted the App store from my i pad 1. I am not very technoligically advanced so please respond in a noncomp

I synced my ipad to my itunes store on my computer and a bar showed up on the bottom of the screen showing how many gigabytes i was using. Now i cant click on the screen to move the app from itunes to my ipad for some reason, or my movies/ music for that matter either. The real reason i am doing this is because i accidently erased the app store and dont want to erase all the apps i already have on their. So if someone can help me get the app store or fix the syncing problem that would be great because i use it for school which requires certain app be installed. Please respond quickly!

Jimmyt97 wrote:
Now i cant click on the screen to move the app from itunes to my ipad for some reason, or my movies/ music for that matter either.
What are you talking about?

I have downloaded/paid fora plug in from adobe site (cracked backgrounds) it told me ti install creative Cloud which i have done but i cannot install the plug in into lightroom5 via plug in manger to use the backgrounds...please help as this is the firs

Ihave downloaded/paid for a plug in from adobe site (cracked backgrounds) it told me ti install Creative Cloud which i have done it shows the plug in on there as downloaded but i cannot install it into lightroom 5 to use? i have tried the plug in manger but it says cannot install plug in..also downloaded the Adobe extension manager cc but that does not add either....Please help first time i ave tried to install a plug in !!!!!! Lucy

Dear Lucy
Please remember to unzip the file from your Downloads folder in order to load them into Lightroom.
What is the error in Lightroom?
Did you read the 'Where to Find it' section?
Thanks,
Krystal - Add-ons team

I am unable to dial India toll free numbers from my iphone, these numbers are like 1800-***-1515. There is nothing as dial assist in Ios7.1.1 which i can disable and dial in india toll free numbers.Please respond if anyone has any solution

I am unable to dial India toll free numbers from my iphone, these numbers are like 1800-***-1515. There is nothing as dial assist in Ios7.1.1 which i can disable and dial in india toll free numbers.Please respond if anyone has any solution

Check this post, the dial assist is part of the iOS 7.1, according to page 49 of the iphone_user_guide
Make calls to your contacts and favorites while traveling abroad. (GSM) Go to Settings > Phone and turn on Dial Assist. Dial Assist automatically adds the prefix or country code for calls to the U.S.
This user had a similar problem and solved it by switching off the dial assist feature in Settings/Phone/Dial Assist
Re: How to save toll free no starts with 1800?

HT1689 i have my daughters iphone 3, i want to use it as an i-pod, but it keeps receiving messages from some her friends is there a way to stop this from happening, please help, my phone is maxed out and would really like the storage for music, thanks

i have my daughters iphone 3, i want to use it as an i-pod, but it keeps receiving messages from some her friends is there a way to stop this from happening, please help, my phone is maxed out and would really like the storage for music, thanks

It sounds like it still has her information on it, so it might be efficient to navigate to Settings, then General, then Reset, then Erase All Content and Settings. You can then set up the phone again, using your information. This way the phone will be yours, officially, and her data and information will be removed.

FW: [Adobe Reader] I want my credit card information to be removed from Adobe's file and I can't find a phone number to contact someone in your company, how come, please help! Lucie

What a dumb answer, the payment is done and charged already,
ADOBE DOES NEED MY CREDIT CARD INFO ANYMORE, PLEASE REMOVE IT
FROM YOUR DATABASE AS I CANNOT DO IT MYSELF. It is quite annoying
to be controlled like this, please confirm that my request has been answering
with intelligence please.
Lucie Lévesque
Date: Mon, 8 Dec 2014 08:09:59 -0800
From: [email protected]
To: [email protected]
Subject: I want my credit card information to be removed from Adobe's file and I can't find a phone number to contact someone in your company, how come, please help! Lucie
    I want my credit card information to be removed from Adobe's file and I can't find a phone number to contact someone in your company, how come, please help! Lucie
    created by Bernd Alheit in Adobe Reader - View the full discussion
Adobe needs the credit card information for the payments.
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Adobe Reader is a FREE program, so you would not enter a credit card
If you have a subscription to a PAID program, removing your credit card information would cause that program to stop working when you stop paying for your subscription
If that is what you want, here is the information on how to cancel
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Error message from Adobe Reader. cannot extract the embedded font 'LICCMC+MyriadPro-Light'. some characters may not display or print correctly. Print looks like gibberish

Trying to view/print PDF documents from website. Print looks like gibberish and is unreadable. Problem is with the embedded fonts. Error message from Adobe says cannot extract the embedded font 'LICCMC+MyriadPro-Light'. some characters may not display or print correctly.

Try Adobe support, that's not a Firefox support issue. <br />
http://forums.adobe.com/index.jspa

Some from Adobe, please respond

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