Some incoming messages sent via dovecot are not arriving in inboxes

One of my clients has just found out that messages sent to her, from a specific sender were never received. The recipient has no rules set-up in Outlook, and looking at her account via IMAP/WebMail show no sign of the messages either. The SMTP log seems to show it getting processed and then the: delivered via dovecot service" message at the end of the process. But the message never shows up in my clients inbox. My client is a lawyer and right now she's worrying about other messages that may have not made their way into her inbox. I'm using SpamAssasin, ClamAV, spamhaus black lists, but everything in the log looks OK to me. is it possible that the sender is using an SMTP server other than the registered domain and that is causing the reverse lookup to reject it? I can't find anything in the logs to show that the messages are getting rejected at some point along the way. And they're not sitting in the Que waiting to be distributed. i'm stumped.

One of my clients has just found out that messages sent to her, from a specific sender were never received. The recipient has no rules set-up in Outlook, and looking at her account via IMAP/WebMail show no sign of the messages either. The SMTP log seems to show it getting processed and then the: delivered via dovecot service" message at the end of the process. But the message never shows up in my clients inbox. My client is a lawyer and right now she's worrying about other messages that may have not made their way into her inbox. I'm using SpamAssasin, ClamAV, spamhaus black lists, but everything in the log looks OK to me. is it possible that the sender is using an SMTP server other than the registered domain and that is causing the reverse lookup to reject it? I can't find anything in the logs to show that the messages are getting rejected at some point along the way. And they're not sitting in the Que waiting to be distributed. i'm stumped.

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