Sony Service Center Rejecting to fix my phone.

I have a 7 months old Z1. Recently I am facing touch screen issue. When I took to the service center, they said they cannot fix it and have to replace it. The whole problem started now, they refused to replace saying it has damages and needs to get Sony India's approval. Now , after 1 week they are saying that they cannot replace it as it has physcial damage. Please take a look at the pictures attached about the so called damage. The worst part is that they are refusing to repair it also. When i insisted they said they will give me a quote today evening. If i am under warranty why should i be paying for service? Also, the service center guy has sopped picking up my calls and I have to call from another number so that he will pick it. Plesae let me know what i should do now!

No problems.
There are no problems to ensure the waterproof IP certification after a LCD+Screendigitizer change. Especially not if you let Sony do it.
Precut adhesive is used so no gaps there. I have changed some displays and even in my Xperia V i changed it myself. No problems and not very expensive. Also very easy to do, you usually get the tools you need aswell. Check on eBay.
A bit more to do on the Xperia Z1 since it has the back cover glued aswell. But not that hard. I think the Z1 LCD+Screendigitizer is about $80-100 USD and the adhesive maybe $5-10 USD.
But i do get why they might not wanna do it, if the phone was dropped then it isnt their fault that the LCD or screendigitizer breaks. Even if the screen itself didnt brake at the time when the phone was dropped, it could have caused micro cracks wich eventually made it crack.
/Jonas

Similar Messages

Sony Service Center return to Gingerbread - How Long?

Has anyone gotten their phone back from a return to put their phone back to Gingerbread?
How long did it take?
Thanks,
Bob H
Minneapolis, MN
USA
ST18a Ray

It takes minutes, however service center guys may keep your phone under observation for 5-6 hours
So better ask before handing in your phone at service center
http://www.sonymobile.com/global-en/support/contact-us/
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

I am using iphone 4s its under warranty , phone got automatically turn off even if has 50% battery and not get on until i connect to charger . if i go to service center will they change my phone ? and will i have to pay anything if its battery issue ???/

i am using iphone 4s its under warranty , phone got automatically turn off even if has 50% battery and not get on until i connect to charger . if i go to service center will they change my phone ? and will i have to pay anything if its battery issue ???/

Take it in and see what the technicians say is wrong and then how they want to handle the iPhone. If the iPhone has a problem covered by the warranty then you should have no problems.

My 9220 restarts and switch off itself and service center can't fix it.

I'm in need of help. My BB frequently turns off by itself, even if there are no applications running. I tried to restart it by pressing the power button, but that never worked. I had to hard restart it by taking off the battery and then putting it back on again. I need to do this around 2 or 3 times (only once if i'm lucky) to get it to turn back on. The frustrating part is when it shuts itself down again only a couple minutes after I had managed to turn it on again.
I took it to service center and there they collected it but since last 1.5 Months i am trying to get my phone but they say that we didn't fixed it.
Please help me.

Without the device in your hands, it's rather useless to have advice since you cannot carry it out. But, since you desire it, here are some things you can try. I do not know which, if any, will work for your situation.
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
On the chance that your battery may be causal, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I have been using apple iphone five s from du and it has some problem i have given it to the service center but they said your phone is locked by apple and i have given one week for result its one week already no response from apple which make me disgusti

i am here to share my feeling about apple and its co partner
i have been using apple iphone five s since five month i am happy with it but recently my iphone have some problem with its ear pices then i went to apple service center in abu dhabi
they took my phone for one day and tell me come for next day all will be okey
when i went to next day they say that your iclould account has been locked by apple so you need to wait for one week time
i have already a week and now when i went to meet them today they said just wait till apple reply to them and they are still waiting for that
what the disgusting situation can any one wait to have their phone for fifteen days in this world
such a well known company might not be given such a poor service
where can i contact for that please advice me

If there is a problem with your AppleID, you - and not the provider - must
straighten out the matter.
AppleID disabled:
http://support.apple.com/kb/TS2446
http://www.apple.com/support/itunes/contact/
https://getsupport.apple.com/Issues.action

I want to question about the official service at the service center of Sony.

I want to question about the official service at the service center of Sony.
long since I like the models and items sony. from start playstation, cameras, camcorders up, I've ever had. and a new camera that I bought two years ie compact cameras Sony Cybershot DSC H200. as of a month ago, a camera was having problems in lenses that would not close. and setting the automatic mode to move by itself. I came to the Sony Service Center in Makassar, precisely on Jl. Shop Pengayomann A5 / 05 (0411) 442340.
operator initially said only two weeks to work on my camera. but this week has been more dau even want to go in a month tomorrow, dated July 9, no news from the service center. and I kept the call to the office service. as well as assorted reasons. there are no spare parts or technical constraints, and the last one I call to his office, he said the factory spare part is damaged. imported directly from Singapore. I think, ko new spare part it can be damaged before using that? how the quality of this Sony spare part? ugly? not good? why?
I was disappointed with this situation, where soon it will Eid, want to return home as well to Java. but the camera has not been settled workmanship?
nah, roughly what is the solution of the Sony plagued with this problem? please help, because he did not know to whom to complain. operator had just said: it's up to the father alone.
once again I asked for his help. solution. if you can before Eid arrived.
Thank you,
AD. Rusmianto

Hi awwee107,
Welcome to the Sony Community!
We have forwarded your query to the relevant team for their further assistance and someone from local CC will contact you.
Thanks!

Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.

I have bought a xperia Z1 at 29th march 2014. I was very happy after buying it but after 2 months it becomes a trouble for me. after 2 months of purchasing i found a sensor problem occured in the phone, due to which auto rotate function was not responding. i submitted my mobile and after 7 days i got a new one. but unfortunately my mobile slipped from my pocket and fell down on floor, because of that my mobile phone screen gor a crack. since it was under accidental warranty i submitted my mobile phone to the service centre and they told me that they have sent the application for approval at 21st july. later on 23rd morning i got information from customer care, that my application has ben rejected. again at 23rd july they told me that they have again submitted the application an will revert in 2 days.
after 2 days i.e. at 25th they told me that there is no answer from sony india head office due to which they are unable to provide me standby. after a long argument with service head at customer care, service centre provided me a stand by, till i was using nokia 1100 . the biggest problem arised yesterday i.e 4th aug, when i called at service centre they told me that there is no approval and same word was on behalf of service center.
its been more than 15 days and the service center told me that i'll have my mobile after 15 days. now i'm losing my temper , no clear solution is provided to me and still i have no info about the application they have sent. this my message to aware all about the bad services provided to me by (don't know personally i.e service center/customer care/sony india). this is clear warning if i doesn't have my mobile within 7 days, i'm gonna complaint to consumer court.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

I am still using an iphone 3G. Every time I try to upgrade to itunes 9.x it completely locks the phone up (did the same to my ipod touch), requiring a 200 mile round trip to the MAC service center. Any ideas?

It would not even allow me to restart, reboot....nothing. Twice with the phone and once with the ipod I had to take it to a service center for a complete reset. Any idea how I can fix this? I'm afraid to upgrade past my old version of itunes!

Just connect the new iPod to your computer and setup the iPod via iTunes (instead of via wifi).
If you want to copy all the infor from an old iPod touch to the inew iPod see:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device

Service center not getting approval from Sony India

Dear Samuel, First of all thank you for your concern about my issue. The problem is still unresolved. Today also i contacted the service centre but again the same replay " your work is rejected by the sony". This is the 5th sony mobile am using and now I am planning to approach consumer court. That is the last thing I can do for this genuine case. Thank you

I have purchased Zperia Z1 on exchange basis from Sony authorized service
center (Madonna Electronics,MG Road,Cochin) on 04/03/2015. Previously I had
Zperia ZL and due to mic complaints service center suggested upgrade. But
after purchasing Z1 and using 3 months I noticed mic problem in Zperia Z1
too (person on other side couldn't hear me).
So I submitted the device on 25.06.2015 for service and till now it is not
repaired.
From the service center they told me that your work is not approved because
whenever they try to create job it is automatically showing out of
warranty. That is eventhough the mobile is in warranty,site showing out
warranty. Service center has explained this issue to SONY INDIA but not
getting reply from SONY INDIA. So from their side they are unable to do
anything unless they get permission from Sony India.
So today (28.07.2015 at 11 AM) I contacted toll free number and talked with
customer care executive and we had conference mode with Mr. Jefrin from
modonna electronices.
Later getting enough information from Mr. Jefrin customer care executive
directed the call to one of the Manager in Sony India and I raised the
issue to him. Later the Manager called the Madonna electronics and one Mr.
Ajmal explained the technical issues to the Manager.
Finally the Manager told me to write a mail regarding the issue. I forwarded the same letter hope they will solve it

Sony Mobile Service Center Senayan City, Jakarta ID Poor Services

To Whom it May Concern:
I believe I am not the first one to post on this subject, but fact of the matter is that Sony Mobile in Indonesia needs to improve their aftersales and customer service protocols immediately.
Throughout my 18 years of using Sony/Sony Ericsson/Ericsson mobile phones I have always been on the "satisfactory" side in terms of product reliability, features, value, and even customer support. That is, until I experienced the ridiculous "run around" that is Sony Mobile Senayan City, Jakarta. My phone (a SK17i), was admitted into service on 20 November 2013. A week later I received a call from them notifying that the flex cable needs replacement (would be the 2nd replacement in one year time) and repair will be done in a matter of days. So I approved it.
A week later I tried giving them a call at +62-21-72781557 (someone actually picked it up) to ask about my phone's repair status. They put me on hold for about 5 minutes, after which they told me that the touch screen also needed replacement (again, the 2nd similar replacement within the year). I gave the approval, but left a remark that they should give proper advanced notification next time.
Anyways, to make long story short, from 01 December to this day (02 February 2014) and after numerous visits to the shop and phonecalls I am still uncertain of what's happening with my phone. Is it still in service? Waiting for parts? Parts unavailable? Unrepairable? Is it lost somewhere between Senayan City and Sony Mobile Authorized Service Center? Why would Sony Mobile let their customers (a loyal one, in this case) go into such trouble? Why isn't anyone being proactive about this? How much longer should I wait? Is my phone so obsolete or outdated that it deserves no priority? Bear in mind that I had given generous amount of time and patience, but frankly speaking 74 days is quite a stretch (my previous experience with them took no more than 14 days, mind you). Even airplane engines get repaired in less than 60 days. It's a simple matter of quality control, which evidently in this case does not exist.
It's obvious that after receiving so many complaints and feedbacks Sony Mobile Indonesia still have not done any improvement. You can look up for yourselves by searching this support forum and enter keyword "Jakarta" and several posts on Sony Mobile Senayan City should come up. Or Google "Sony Mobile Senayan City" and you will find some useful info there also.
As you can see, these remarks are valid and have reached the point where concerns have been brought into a petition with over 2,000 supporters (that accounts for what percentage of your total users here in Indonesia?). Please don't let me lose faith in your brand, and more importantly don't let something like this compromise Sony's excellent brand standing and recognition in the country.
For your strong acknowledgement and action, I thank you beforehand.
P.S.: I think it would be good to have a separate section in the forum specifically for Customer Services.

Halo, gan. Please find a thread that I started in "Other Discussions General" about a petition I made regarding Sony Mobile Indonesia on its bad service quality.
Kita komplain bareng2 gan, jadi gak sendiri2 gini.
Thank you
Giovan Pangku,
Petition starter
Indonesia

Which email or which phone no. i can contact with apple after-sale service center? I need to send back to amend or replace!

my new iphone 4S was bought from las vegas only for 1 month.And it is with serious quality problem, battery did not work and has liquid came out,Now i am in china, what phone no. or which mail i can contact with apple after-sale service center? I need to send back to US to amend or replace.
All of the guys in apple now told me that it is not worldwide guarantee,which is different from the promise when i bought,i am disappointed!!!
I need your help to tell me how i can contact with them and where i can send back the iphone to amend.

The only email I have ever comes across for complaints would be [email protected] (it is not mis-spelled). I don't know if it is still of use.
Chat is going to be your only option for getting help, and you shouldn't be surprised if they don't offer help due to your product no longer being supported (sad but true).
If you had not mentioned that you have an email confirming you registered (double-check that) I would have told you that you probably did not purchase thru Adobe and never registered it so they have no record of you owning it. They do not email serial numbers for disc purchases - they are provided with the discs as you were told in chat.

HT4061 I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me

I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me

Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.

Service center not return my phone.

Hi and Welcome to the Community!
To set your expectation about participation in this forum, please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540549Hopefully, this information will be of use to you. We are volunteers, not BB employees...sometimes BB folks post here, but it's rare...maybe you will get lucky. But you really need to escalate with your Service Center, to their management and above. Your contractual and financial relationship is between you and them, not between you and BB.
Cheers, and Good Luck!

Dear Sir/ Madam,
Subject: Phone is misplaced by SG InfoTech
I had given my recently purchased Blackberry Mobile for repair to Blackberry Service Center- SG Infotech Borivali West branch on 31/12/2014 (Work Order No: {REMOVED} & Case ID: {REMOVED}) for repair work under warrenty, I was told that I will get my Handset back by 7 working days. Now it has been more than 7 months I have not received my Handset back.
The telephone no provided on the receipt is of no use, no one picks up the call ever. So I have to go to the service centre again & again. I had visited the service center many times & every time I get the same answer that it will take some time, the phone is still with the company.
My last visit to the service center was on 16/07/15 where I met the center in charge Mr. Mahesh Swami. This time I was told that they cannot find my phone it is misplaced & the attitude of Mr. Mahesh was very bad & unprofessional.
Now I am helpless, please let me know how I can get my phone back. I did a very big mistake by buying a Blackberry phone.
Thanks
Regards
Sunil {REMOVED}
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Contact phone number for Customer Service Center in Wallingford CT

Hello,
Does anyone have a contact phone number for the customer service center in Wallingford, CT. I sent them a letter back on May 17, 2014 and have not heard anything. I called the general customer service phone number on June 7 to follow-up and they did not have any record of my letter being received or reviewed. I have a major issue with Verizon cancelling my unlimited data in error and I am giving Verizon one last chance to work with me on this issue before I switch providers. You would think that they would have the decency to at least respond to someone who has been a loyal customer for over 20 years and who has gone through the trouble of drafting a formal letter and mailing it (since nobody would give me an email address). Please reply with any suggestions.
Thanks.

Did you put in an inactive pricing request to restore the unlimited data within 14 days of the change? If you upgraded under contract then the data plan change would be valid.

Sony Service Center Rejecting to fix my phone.

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