Sound not working right

ok so my itouch worked for like a week then the main singer stopped working. the background music kinda works. it has this weird constant sound. i tried factory resets, no luck. also i wanted to know if you have a solution....is it possible to keep my apps. oh and by the way this is a refurbed one, wasnt when i got it.

Duane
Not sure about that, given that the headphone jack works just fine when you insert headphones or an out cable. Plus, Quick Time - seemingly alone of my apps - has decided to go mute. Feel like there's some inner audio setting that's freaked out, but not sure if there's a reset I can do.
Thanks
tony

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