SPA942 - Factory Reset Via Jumpers

Question

We purchased nine of the SPA942 phones from a VoIP provider who installed and provisioned the phone.  The company went out of business and sold our account to a new provider.  The new provider does not support the SPA942 we were forced to buy new phones.  We want to reset the phones prior to letting them go.  The old service provided provided the "admin password" so we can do a factory reset.  However, of the nine phones the password worked on only three of them.  Since the provider network is down, they can not help us any further. 
So we are looking for a way to reset the remaining phones and reset the admin password. 
How can we do this.  Our engineering department has opened the phones and there are some jumpers and we were hoping one of them would force a complete reset.  However, they can find no technical documentation on what the jumpers are for.
Please help, this was an investment for us and we thought that by going with Linksys we would have access to some good documentation on this. 
Thanks in advance for your help.
Solved!
Go to Solution.

Answer 1

While your situation clearly sucks, I think it's wrong to Blame Linksys here. When company X makes a deal with a hardware maker to resell a branded device, it wouldn't make much sense if that branding is easily removable (the branded hardware is often sold with very little in terms of margin so it's the contract you get with the device to make up for it). Think of branded and SIM locked cellphones.. while it's not illegal to remove such restrictions, you often don't have a legal recourse to demand the liberation of your device. So, if you purchase a device, make sure it is an unbranded and unlocked one, or you risk making the same experience over and over again. Unfortunately, these phones aren't so prevalent that there is enough interest in unlocking... otherwise you'd see unlocking sites pop up on the Internet like we have sites to unlock cellphones. Also, I know this isn't helpful at the least, you said you made an investment in Linksys.. but you really haven't.. you made an investment into hardware from a certain provider that's reselling Linksys product with a proprietary/locked down firmware.. it's not quite the same thing. While Linksys is somehwat less than accomodating when it comes to fixing bugs, they keep on improving the phones - the 5.x firmware was quite an improvement, and now we have the free 4 line upgrade. Compared to other phones (I have a bunch from a bunch of different manufacturers), I think I got about my money's worth. Linksys' policy on support is that you have to get it from the company that sold you the devices (at least for voice products it is.. it used to be different and I find it deplorable that it changed, but it is what it is) - so if the company is out of business, you're SOL (or if the company cannot give you support... there's a lot of Linksys resellers out there who will give you no support whatsoever for the devices you buy.. leaving you stuck asking q
There are two essential pieces to tracking down a problem with your VoIP equipment:
The configuration of every device involved
SIP protocol traces
And don't forget: there's no such thing as giving too much information when describing a problem.