SPAM targeting Verizon customers
I just got an email that LOOKS like it came from Verizon - it has all the usual icons and link titles - but it is a SPAM message! It claims that I have a $905.08 bill for my latest billing cycle! But if you put your cursor over the links, they show up as going to obvious spam sites like 'vinilrichard.com' - so watch out!
This came up a couple of weeks ago too - and it's always, ALWAYS good practice NEVER click links in emails, even if it appears legitimate. If the notice is from your bank or a company you normally do business with (like Verizon), just close out the email and go directly to your account by typing in the website yourself. If all appears normal, then you know it was "phishing" to get your login and password.
Thanks for the heads up to be on the lookout - and probably a rep is going to come on and give you an email address to forward that to so they can get a look at it.
There was a similar scheme but the spam came in as a text message with a link to click - https://community.verizonwireless.com/message/792773#792773
Similar Messages
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Microsoft has all ready released an update to Windows Phone 8.1. Us Verizon customers don't even have WP 8.1. *** Verizon? My contract with Verizon is up in November this is the tipping point. I am not going to renew my contract. I will just buy the phone out right and sign up for Straight Talk. Then I don't need to have the "Nanny service provider (Verizon)" telling me when I am able to obtain a device update. Thanks for nothing Verizon.
On one side, I can understand that maybe (and that's a BIG maybe) Verizon wants to make sure they have enough data (pardon the pun) regarding the successful adaptation of the update for it's customers in order to make sure everything goes smoothly. However, I find that Verizon likes to keep customers in the dark regarding time frames. It's interesting to see on some of the similar titles message boards entries on this topic have Verizon monitors ready to wipe out entries if they violate terms of service on the forums. But, when asked directly about time frames for Windows updates, you either get a link to some Verizon news page (which is of no help), or nothing at all. A number of people called Verizon customer service and get varied answers like: "Sometime this summer", "Soon", or even an "I don't know, they don't even tell us either"...which is the answer I got one time. Very discouraging. I had a choice between the Windows Phone, or a Samsung Galaxy phone. I chose Windows because of it's features. Beginning to regret it now, since support for it on Verizon appears to be dismal at best.
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We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?
What problem are you having with your service or device? (Removed)
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator -
Verizon Edge not offered to longstanding Verizon customers.
Why are current Verizon customers who are under contract and not eligible for an upgrade not eligible for Verizon Edge? It would seem to me that long standing Verizon customers should be rewarded with new plans instead of being held to current/out dated contracts. Wouldn't Verizon be best served to make current customers happy and keep them under contract? In my case, I will most likely wait until my contract to expires and move to TMobile. Furthermore, I currently have the Verizon unlimited data plan and Verizon Edge would probably be the only way I would voluntarily give up unlimited data.It seems that Verizon is satisfied with keeping long standing client in old plans.
I don't understand this program - at all.
The whole idea of Edge is to allow you to upgrade early. But, if you have to be eligible for an upgrade what is the point? If my contract has expired and I can upgrade, why do I need Edge?
Can someone explain what I am missing here? -
A Verizon cellphone tower in my area is feeding multiple Verizon Customers / Devices with the incorrect time (one hour behind) when we are in range of this tower (in this specific area). Our phones show the correct time in other areas. Is there a way to fix or report this?
The zip code that this is occurring in is: 87102
Specifically when I am at
1001 Woodward Pl NE
Albuquerque, NM 87102
Upon further investigation, it is happening to anyone with a Verizon handset, regardless of specific device. I have a Samsung Galaxy Note 3, and my co-worker has a Motorola Droid Turbo and we are both having the issue. Anyone on a different carrier (T-Mobile, AT&T) is fine, and is not experiencing this issue.
It actually looks like the cell tower is feeding us the correct time, but its like it forgot daylight savings happened. So it is feeding us the incorrect time zone/day light savings information.
When I goto Settings -> Date and Time on my Android device, I have both "Automatic date and time" and "Automatic time zone" checked.
the "Automatic timezone" it is pulling from the Verizon cell tower is "Mountain -7". It is correct that we are in the "Mountain" timezone, but we are currently "Mountain -6" (also known as day light savings). So the Cell Tower things it MST when it should be MST DST
When I uncheck "Automatic time zone" and select my own, suddenly it lets me select "Mountain -6" and doesn't even give me the option of "Mountain -7".
So in conclusion, some cell tower in the area of zip code 87102 forgot that daylight savings ever happened, and is telling cellphones they are in the "Mountain -7" timezone, instead of the correct current timezone of "Mountain -6 DST"
Edit: Oh, sorry, and to answer your question, it began happening about 3 weeks ago. We started noticing around March 25th, maybe a little after that. -
I will be in Italy. I want to text or call other verizon customers in the US.
I will be in Italy. I want to text or call other Verizon customers in the US. How do I do this, what are the charges? I have unlimited texting. What if the Verizon customers I call are on my phone plan?
Those are great questions, kzelez! Please visit our Trip Planner to help you determine the global services you'll need and to see if your device is covered http://tinyurl.com/6usxlob
DaisyP_VZWSupport
Follow us on Twitter @VZWSupport -
NSA collecting phone records of millions of Verizon customers daily
"Top secret court order requiring Verizon to hand over all call data shows scale of domestic surveillance under Obama"
Folks, you need to read this article. Did Verizon protest this Obama Administration order, even going to the courts to not comply? No word of that in the Guardian article.
Of course, now that I've posted this, the National Security Agency will flag me.
http://www.guardian.co.uk/world/2013/jun/06/nsa-phone-records-verizon-court-orderBozlo, I thought the same thing, but how do we know Obama isn't gathering all the data from the other carriers as well? I would not put it past that lying traitor.
Here's another article about it. The is really hitting the fan today. Yet one more Obama scandal. I hope we take the Senate and keep the House in 2014 (I'm sure we will) and that our Congressmen and Senators have the guts to impeach this fraud. He has trampled the Constitution and Bill of Rights...he disgusts me.
http://nation.foxnews.com/2013/06/06/must-read-warning-all-verizon-customers-obama-regime-secretly-seizing-your-phone-records
>Post edited to remove implied profanity<
Message was edited by: Verizon Moderator>< -
Cannot send text messages to Verizon customers
Hi
I cannot send text messages to other verizon customers but can send to non vz. This has been happening since last night. Is there an update I need to perform? I have an iPhone 6 plus. ThanksHi
Thank you for your message. It seems like it is certain Verizon iPhone users. I did not download any new apps or perform any software updates on my iPhone. The ppl I could send text messages to were non VZ non iPhone users. Today I can only send to some iPhone users. They also had error messages sending text messages to me but not to my daughters iPhone (we r on a VZ family plan). Do I need to perform an update like *228 or something like that? Thank you!
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator -
Why are my text messages not delivered from Verizon Customers to my new provider?
I ported two numbers away from Verizon and now Verizon is apparently blocking text messages from Verizon customers to my new provider.
I can get texts from AT&T, Sprint, TMobile, and anyone else. Unfortunately, I cannot get texts from Verizon customers.
I have been right next to a friend with a Verizon android who texted to my non-Verizon android, and it never got through. My new provider says that this is not uncommon.
I have been on with Verizon tech support, and while they are nice enough, they have not been able to fix anything.
Verizon, please take responsibility to fix this!rowdyonez, thanks for helping us support Frustrated_Former_Verizon_Cust with information regarding how to resolve their text messaging issue. Let's make sure that this isn't a memory capacity issue. The first thing that we recommend is to delete all unwanted text messages and power the devices off/on to soft reset. Keep us posted. We can assist right here in this forum, too.
LasinaH_VZW
Follow us on Twitter @VZWSupport -
Texting to verizon customers not unlimited?
For the first time ever since I've had a cell phone (so at least 8 years), my husband and I went over our allowance in texting. It was always my understanding that texting from one Verizon customer to another is unlimited. Is this not true?
Depends on which plan you have.....
5000 messages pluus unlimited vzw mobile to mobile messaging - $20
500 messages plus unlimited vzw mobile to mobile messaging -$10
250 messages all together -$5
If you gave the $5 messaging plan you do not get unlimited messaging with Verizon customers. Are you both using other things for text messaging like mobile IM? -
My wife was given a 5s and she sent her 4s to her daughter in Thailand to use. The problem is the 4s needs to have the imei number unlocked. We need assistance on how that can be done. We are long time Verizon customers.
Your daughter will have to send it back to you. You will have to reactivate it on you line. You will then have to request to have it unlocked. See THIS thread for more information.
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When will the blackberry classic be available to verizon customers?
When will the Blackberry Classic be available to verizon customers? It says on the blackberry pre-order page that it is not for verizon customers, so if I order it from there it won't work, right? BlackBerry US Online Store - BlackBerry Classic (Pre-Order)
It seems that shopblackberry.com always sells just the GSM models of phones, I have never seen one compatible with Verizon. It is likely mid December before the official release of the Classic, quite sure VZW will carry it.
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Soon to be former Verizon customers
Former Verizon customers may want to consider sending Frontier Communications an email and or hand written letter such as the example I have provided below. It seems that Frontier has a 5GB limit on it's high speed dsl internet service tier.
Hello,
I am one of the customers from the state of Illinois impacted by the deal that your company and Verizon have devised to divest Verizon of it's responsibilities to maintain a copper wireline network across 14 states. I just received notice from Verizon timed to conveniently be issued after securing the approval of the state regulators of my state and 13 others. The notice only talks about the local and long distance services Verizon offers to my area. There is no mention about the internet services, high speed or otherwise anywhere in this notice. Currently I pay to Verizon $29.99 a month for the 3mbs tier of service. This is the $29.99 for life plan. I am very much interested if Frontier Communications plans to honor these Verizon contracts with the same speed and level of service at the same price. Also I am very concerned about Frontier's questionably 5GB limit of service which I keep reading about on some consumer websites. If indeed your service places 5GB per month caps on the dsl service, how do your justify having and promoting a streaming tv service www.myfitv.com? As we all know streaming high quality video tv shows and especially full length movies consumes and uses considerably high bandwidth. I for one am not a light internet user who just does the occasional email and web surfing. I like to watch and view streaming videos. I play online only games such as World of Warcraft. And of course I do surf the web and visit many websites that may have streaming video content which again uses more bandwidth then your average website. I also have two game systems and soon to be a 3rd that also have, use high bandwidth requirements. Such as the download of game demos and full games purchased via their respective marketplace services. So as you can see it will not be very hard to go over the 5GB limit in any given 30 day period.
So once again in closing I would just like to know how Frontier is going to be handling the internet end of their Verizon acquisition of landline wireline service. Particularly are you going to honor the current Verizon $29.99 for life plan for unlimited bandwidth? If not then it may be time to move onto a different internet service provider as well as the cancellation of wiredline phone service.
Frontier contact info
East Region Contact Information
For inquiries specific to Alabama, Florida, Georgia, Mississippi, New York, Tennessee, and West Virginia.
Ken Arndt
Sr. Vice President & General Manager
{edited for privacy}
Tom Grooms
Director, Marketing
{edited for privacy}
Karen C. Miller
Communications Manager
{edited for privacy}
Mailing Address:
Frontier East Region
137 Harrison Street
Gloversville, NY 12078-4815
For Consumer Affairs or Formal Correspondence, e-mail.
For inquiries specific to the Rochester, NY area:
Ann Burr
Chairman and General Manager, Frontier Communications of Rochester
{edited for privacy}
Stephanie Schifano
Manager, Local Marketing and Community Relations
{edited for privacy}
Mailing Address:
180 South Clinton Avenue, 7th Floor
Rochester, NY 14646
For Consumer Affairs or Formal Correspondence, e-mail.
Central Region Contact Information
For inquiries specific to Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, Ohio, Pennsylvania, and Wisconsin.
John Lass
Sr. Vice President & General Manager
{edited for privacy}
Burgess Harrison
Regional Director, Marketing
{edited for privacy}
Mailing Address:
Frontier Central Region
14450 Burnhaven Drive
Burnsville, MN 55306
For Consumer Affairs or Formal Correspondence, e-mail.
West Region Contact Information
For inquiries specific to Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, and Utah.
Denise Baumbach
Sr. Vice President & General Manager
{edited for privacy}
Bob Woods
Regional Vice President Sales and Marketing
{edited for privacy}
Stephanie Beasly
Communications Manager
{edited for privacy}
Mailing Address:
Frontier West Region
9324 W. Stockton Blvd.
Elk Grove, CA 95758
For Consumer Affairs or Formal Correspondence, e-mail.Did you receive a reply? I'm interested in knowing what your experience has been in the last couple of months. I'm considering going with another company. Thanks
Pam -
Multiple Verizon Customers can't make/receive calls
Me, my wife, and 2 other Verizon customers in our neighborhood are having problems. We can connect to 3g, have good signal for the most part, but we can't make or receive calls or text messages. I, my wife, and one friend all have the 4s, for sure, and I have another friend in the neighborhood (model unknown) who is experiencing the same problem. We can connect to 3g, but can't make/receive calls or texts over CDMA (apparently). I've hit the "Extended" network a few times and made calls. My Verizon signal is and has always been 50%-75% usually, with 100% sometimes. My friend says his daugher's iPhone 4 is working without issues.
When we get away from home, our phones work fine. My biggest concern is safety, since we have no landline at home. It's been this way since I've got home 330 p.m. Friday. Going on 48 hours now.
I would have called customer service, but....This is a customer-to-customer forum, not Customer Service. Have you tried contacting Customer Service via some else's phone or by going to the local Corporate store? Maybe there's an outage in your area?
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I am an attorney with a law firm that is involved in litigation where the date and time of a 3 way call that took place in June 2009 between an attorney at my firm, a broker, and the broker's client. The broker and broker's client are both Verizon Wireless customers. I have their phone records for June 2009. I am 100% certain a three way phone call took place between the attorney in my firm, the broker, and broker's client. However there is no phone record that shows a phone call between all three individuals. .
The first Verizon Customer is a local real estate broker with a West Palm Beach, Florida phone number with a 561 area code. The other Verizon Customer is the broker's client and was in CT on both 6/24 and 6/25. The broker's cell phone records were reproduced by Verizon in 2014. I believe the client's cell phone records were reproduced by Verizon in 2013. The client has an 860 area code. The law firm is in Palm Beach County with a 561 area code. Any phone call from the law firm to the broker would be local and would only show up on the broker's cellphone record. Any phone call from the law firm to the broker's client (who was not a client of the law firm) would be reflected in the law firm's long distance records. There is no such phone call. The broker's cell phone records show a 10 minute phone call between the broker and the law firm at 2:24 p.m on 6/24. There is a 8 minute phone call from the broker to the law firm at 9:39 am on 6/25 and a 22 minute phone call from the law firm to the broker at 9:48 am. The broker's cellphone record shows that during the 9:48 phone call the broker attempted to perform a 3 way call with the client at 10:04 and again at 10:05. Each attempt lasts just 1 minute and neither shows up on the client's cell phone records. The phone call with the law firm and broker lasts an additional 4 minutes.
The broker's and client's cell phone records show a 10/11 minute phone call on 6/25 depending on the record at 8:41 am. There are numerous other phone calls between the broker and client on other days.
If the broker called the client then called the law firm, then the initial phone call should be reflected in both Verizon invoices, and the 2nd call should be reflected in the broker's record.
The same would be true if the client initiated the phone calls.
If the broker called the law firm or law firm called the broker, then called the broker's client the phone call should be reflected in the law firm's long distance records and the client's records. It is not. There is no documentation that shows the client was participating in a 3 way call.
My question is why not? Alternatively, is it possible for the 3 way call not to be reflected in the records? I have the phone records of both customers. I also have the invoice number for the broker. How can I find out if the broker added the client to any of the above calls.Hi papal74. I am sure that this is a situation in which these call records are extremely important. In order to provide additional information about these call records we would need to speak with you personally. Please give us a call at 800-922-0204. This way we can get down to the bottom of this.
ErinW_VZW
Follow us on Twitter @VZWSupport
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