Splash not working in Webhelp

I'd like to add our logo as a splash page that appears for a few seconds each time online help is accessed by the user. I tried using the design-time controls, and the logo will appear fine when viewing just the page from within Robohelp. However, the splash does not appear when viewing the files outside of robohelp. I've searched Adobe.com and the only thing I can come up with is that splash screens work with Microsoft HTML help only. Is there a way to have a splash page? I saw the option of creating a redirect, but I didn't like the outcome.
Thank you! Ellen

Hi Ellen
I do this all the time. You want to avoid using the Splash control. As you have seen, it doesn't work for WebHelp.
What you need is something called a redirect page. Basically you configure the topic that is to be the splash with some internal HTML code.
Configure the page as you wish the user to see it and click the HTML button in the editor. Look near the top of the lines of code for lines beginning with <meta.
Add a line that looks like this:
<meta HTTP-EQUIV=refresh CONTENT="0;URL=TopicName.htm">
Configure TopicName.htm to be the path and file name of the topic you wish to redirect to. Change the 0 to reflect how many seconds should elapse before the redirect occurs.
For example, to redirect to a topic named ElmerFudd.htm in the project root after 5 seconds, it would look like this:
<meta HTTP-EQUIV=refresh CONTENT="5;URL=ElmerFudd.htm">
If your ElmerFudd.htm topic is perhaps in a WarnerBrothers folder, it looks like this:
<meta HTTP-EQUIV=refresh CONTENT="5;URL=WarnerBrothers/ElmerFudd.htm">
Hopefully this helps... Rick
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Wildcards do not work in webhelp.
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Yes, I think you may have found your issue there – try deactivating, uninstall RH and reinstall.

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Try
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and
http://www.wvanweelden.eu/articles/robohelp-patches-and-updates
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@petergrainge

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Hello,
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Hi there
Your mention of:
I still think this deserves attention, and would like to hear what others think.
Seems to imply you feel I was attempting to make you shrug it off. I wasn't. I was attempting to coax you (and anyone else) to submit the Bug Report. You have no idea how critical this aspect is. I see you made no mention of doing that so I'm assuming you ignored the suggestion.
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Cheers... Rick
Helpful and Handy Links
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Webhelp search not working in 1 project

Robohelp 8 HTML
Hi all,
For some reason, the search in my webhelp output is not working in 1 particular project. No matter what I search for the results are always zero, and I know these words/terms are in there....I've checked across all browsers and its not working anywhere.
The AIR version of the project searches fine and all works, so its something specific with webhelp.
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Other projects I've just published and the search works on them fine.
Few Notes:
I do not have 508 compliance on.
Generating DHTML, not Pure HTML.
Have tried generating to different folders, no change.
Fail with and without substring search enabled.
Any ideas welcome.
Thanks, Nick
PS. Probably better for this to be in the webhelp forum, move if you can. Thanks,

Hi Nick
This could explain why things broke. It sounds like you need to understand the process better.
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As you can hopefully see, you probably felt you were saving a step. In reality, you were probably causing yourself an issue.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
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When building an iPad HTML5 app, why does the splash page not work correctly in landscape mode?

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cheers

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See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp 10 WebHelp search feature not working?

Hi all,
I am using the Adobe Technical Communication Suite 4 and cannot get RoboHelp 10 to generate a WebHelp product with search capabilities.
I have created a RoboHelp 10 WebHelp project and imported FrameMaker 11 files.
Everything seems okay, but when I search in Internet Explorer 10, nothing happens. I can even be on the same page as a term and enter the term in the box,
but then nothing happenns. I also tried: Opera, Firefox, Chrome and Safari browsers and still no results in the WebHelp search results.
Actually, I get one word by default and that word is: "null".
Any idea on what is causing this? I have a deliverable due soon, and I need to get this search capability working.
Thanks in advance for your suggestions.
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Hi Jeff,
Thanks for the reply. I am not sure if it is Java, although I did download Java to make sure I had the latest update. I am running on a Windows 7 64 Bit Dell Laptop with Adobe TCS 4.
I just saw a different post - but related to this post on the topic and I think it has to do something with the XML files that are created during the normal generation process.
I have a feeling that there is something wrong with my XML files and the reason I say that is because I can generate one of the sample RoboHelp projects to WebHelp and then use IE 10 to search and the results
come up right away, but when I do a WebHelp generate on my project the search does not work.
Here is that related thread:
http://forums.adobe.com/thread/798369
Search Error: Failed to initialize database
Mar 1, 2011 12:33 PM
That thread dealt with RoboHelp 8 and I am using RoboHelp 10, but I think the problem is probably the same.
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I have a customer deliverable on Monday with several hundred files and a search mechanism that does not work at all. Can I copy the search mechanism from the sample project and then put it into my project?
Are the XML files generic or specific to each project?
How many XML, Javascript and other RoboHelp type files are used to make the search functionality work? I was thinking of populating one of those sample files, that has already been started with my files to see if that would get things going in the right direction - with the idea of removing all the sample files from that project and replacing them with my files, but, I have over 400 files, including references to foldout drawings and vendor manuals (baggage files) and it would probably take too much time to make that happen.
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Main Project Folder
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There does NOT seem to these folders that are in the sample:
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Regards,
Jim

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Thank for showing interest in my situation and trying to answer, however yes...
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Merged WebHelp Pro projects in RH8 - CSH options not working

Hi -
We are trying to upgrade from RH7 to RH8. Currently, we have several context-sensitive WebHelp Pro projects that are merged on the RH7 Pro server. To accomplish this, we simply select the "merge projects" check box in the Admin tool. (Nothing is done in the RoboHelp client w/respect to merging as must be performed with non-Pro projects.)
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<a
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<a href=http://<serverURL>/<context>/server?area=Area_51&ctxid=5108&wnd=MyHelpWindow>Help</a>
Note that we haven't tackled using the Robohelp_CSH.js file that is packaged with RH8 yet. First things first, i.e. make sure server is running correctly and we have devined the new parameter syntax correctly. The question is, what needs to change for our Help application to work in RH8? The link specified above displays the correct HTML frameset, but the topic pane is empty/blank. If we leave out wnd=MyHelpWindow, we get the correct topic, but it apears in the user's default browser window, with no TOC. Also, if we target the single-pane window I mentioned above, it appears in the expected size and location defined in the master project, but it is multi-paned (again, with a blank topic pane).
Here is one observation. We did find that in the RH7 Web Admin, selecting the master project and clicking View Project shows the master's default topic in the custom frameset. Doing the same for some child projects, they display their default topic in a plain window (no frameset). In RH8, many child projects would display the default RoboHelp frameset and a 404 error in the topic pane. By carefully investigating the child projects' NewWindow settings, we've found that RH8 is particularly sensitive if those settings are anything other than having 'One Pane' and 'Use Default Browser Settings' selected.
Does anyone know why this is still not working? Any help appreciated.

Hi RoboHobo,
Unfortunately my previous post got a little messed up. I wanted to point you to link http://forums.adobe.com/message/2220336#2220336 , but somehow the url for that hyperlink was set incorrectly and it pointed to another post of mine.
Anyways I hope this one gets posted properly. The workaround I was talking about is this(just a copy paste from my other post) :
The page that you get has javascript code to open a popup window to launch page containing context sensitive help. If you view source of the page you get for CSH link, you will find it has javascript code like :
<script language="JavaScript" src="/robohelp/robo//server/resource/window.js"></script>
<script language="JavaScript">
//function Main()
        var cWnd = new CWindow();
        cWnd.m_bUseProp = 1;
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        cWnd.m_strURL = '/robohelp/server?%26mgr%3Dagm%26agt%3Dwsm%26wnd%3DTestCSH%7CRHS_CSH%26tpc%3D%2 Frobohelp%2Frobo%2Fserver%2Fgeneral%2Fprojects%2FTestCSH%2FTopic1.htm%26ctxid%3D 2%26project%3DTestCSH';
        SetRect( cWnd, 5, 5, 90, 90, 0, 0, 0, 0 );
        SetProperty( cWnd, 1, 1, 0, 1, 1, 1, 1 );
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</script>
May be you have popup blocker enabled in your browser and that’s why popup window containing the help doesn’t open up.
The reason its launched in a separate browser window is so that CSH window properties specified in help layout can be applied on the new window.
If you have to do away with the popup window and want the page to open directly by entering the URL, then there is a workaround, but in that case your CSH window won’t have the properties specified in Webhelp Pro window used while publishing Webhelp Pro to RoboHelp Server 8.
The workaround is as follows:
1) Backup <RHS8_Install>/WEB-INF/SysWebPrjLst/wnd_ie_iframe.asp and <RHS8_Install>/WEB-INF/SysWebPrjLst/wnd_ns_window.asp
2) Stop Tomcat service
3) Edit <RHS8_Install>/WEB-INF/SysWebPrjLst/wnd_ie_iframe.asp and <RHS8_Install>/WEB-INF/SysWebPrjLst/wnd_ns_window.asp and copy following text in these files:
<html>
<head>
<meta http-equiv="Refresh" content="0; url=<%=strWorkspaceURL%>">
</head>
<body>
<font face="Verdana, Arial, Helvetica" size="2">The help page you are looking for can be found at <a href="<%=strWorkspaceURL%>">here</a>.</font>
</body>
</html>
4) Delete all files in <RHS8_Install>/robo/server/resource
5) Start tomcat service again
Now the CSH url should take you directly to the help page you are looking for.
Regards
Tulika.

Splash not working in Webhelp

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