Spotify Charing me Full Price - Where did my student discount go?

I'd been having the student discount price since last year and suddenly, with no warning (which I think is poor business practice but whatever) it's reverted to full price. I went to the student discount page to see if I need to sign up for it again but it says I am not eligible for the student rate, despite still being an enrolled, full-time university. I'm seeing in the T&C that the student discount does only go for 12 months. This seems silly, since most people are students for 4+ years, but whatever. The bottom line is that I wasn't warned of this account switch beforehand. How do I go about either being put back on the discounted price and having the difference refunded to me for this month's charge, or cancelling premium altogether and having all of this month cancelled instead?

Hey there !
I apologize for the billing change to your account. The student discount can be a little tricky at times. As you saw in the terms and conditions, the student discount needs to be re-verified every 12 months. The problem is that the account cannot have an active subscription while applying the discount. Since you currently have Spotify Premium, you need to cancel it here and wait for your account to revert back to 'Spotify Free' before re-applying the discount.

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