Restocking Fee on a Full Price Defective S3? See ya VZW

I broke the screen on my RAZR which has left me without a phone. I'm paying for service that I can't use... but my main concern?? How can any company justify charging their customers a restocking fee for a defective device return? You're not restocking it... you are going to refurbish it. I've been with these clowns for almost a decade and how do they repay me? By telling me that if I want to keep my unlimited data I have to pay full price for a phone. If the phone I get is damaged, I have to pay them to take it back. If I want to upgrade with their subsidies then I have to pay an extra $20 more for a data package that only allows me 8gb. Not cool Verizon.. Sprint sucks in Denver, T-Mobile is iffy... but at this point, I'll take a prepaid gas station flip phone if it means not having to feel trapped and unappreciated. Thanks for nothing Verizon... I'll be glad to see the day that you are filing for bankruptcy.

Well, here is where I'm at... and I've commented on a few posts this evening... I'm heading back toward the iPhone path. As much as I wanted to throw some money the android way and as much as I wanted to learn this OS I don't think I can put up with any more frustration right now. I did have some of that with Apple when they said their new iOS5 would work on the earlier phones (3GS) and iPad 1 but that upgrade made my devices pretty bad. Slow to respond, laggy, bigger battery drain, etc. But anyway... the 4S my wife is now using (on VZW) is quite snappy and picks up a good signal. It is getting 3 bars where the GNex usually had none or maybe 1 but never lasted. Now add this line of thinking: If you buy your iPhone from the Apple store I think your customer service experience might be better as well. And I mean if you have issues with the phone. It seems to me that with VZW you get 1 chance to return (+fee) and the second phone you're stuck with. At least that is what I was told. I'm assuming with Apple they will exchange the phone (no fee) and if you do have problem they will at least hook it up and run diagnostics right there in front of you. I had them do that for me on a 3GS. Again, I'm not sold completely on either OS and really wanted to give android a try. Just not sure its time to play beta tester for the 4G network or this hardware. I may wait to see what this new LG Spectrum looks like. Although everywhere I read there are few people who like phones from LG. But the specs indicate it will have a great screen, removable battery and upgradable memory for starters. Good luck getting things worked out.

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10% Restocking Fee Question

Is the 10% Restocking fee for iPhone 4 going to be taken from the $799 the full price of the phone or the subsidized price of $499 in my case because I had an early upgrade?
Thanks.

It will be taken from the price you paid. If you paid a subsidized price you will pay the restocking fee towards that subsidized price. Also it is 15% not 10%. At least that is what I was told at my store.

Gave up, returned, charged restocking fee

Well folks I've been doing all the research, trying to make the best decision like many of you and after as much "testing" as I can do I've finally given up on having this phone and now must consider my options. I'm in my 14 day window coming over from AT&T and with the switch I'm activating 4 smartphones with Verizon. I was hoping to make this my first Android phone having been an apple user for the last 2 years and for reasons I don't need to go into here I was really excited with the prospects of stepping away from iPhone to give the GNex and the new OS a try. However...
I was unable to really acquire even a 3G signal at my house sitting in the living room on the main floor. The vzw coverage map shows that I should have 4G here and definitely 3G. First call to tech support did all the usual resets with no real changes on signal. And when I say "signal" I mean the phone's ability to actually do something with data. I'm not one to fixate on the signal bar and I simply try to open a web browser, open a few sites and run a speed test to measure upload/download speed. I even went outside my home and walked around the yard to see if I could do any better. Once I was able to get a bar of 3G for a very short time. Tried to open the browser- webpage not avail, speedtest- couldn't complete. Got the communication issues error message. Next I wonder just where this phone will actually work on 3G and if I'm lucky 4G. So I print a map of my town and set out to drive my favorite roads to the places I usually go, stopping at intervals to record my connection results. What I found out is pretty simple. Unless this phone is fairly close to a tower it will not work in 4G mode. And, apparently, it will have a hard time switching to 3G as it seems to be trying to resolve operation in 4G. I make that last statement because of this finding: I was about to box it up after an hour of comparing it to a Razr where the Razr could show 2-3 bars of 3G and open web pages and complete a speed test and I thought I'd dig into the settings again for another look and decided to switch off the CDMA/LTE in favor of CDMA only. I had tried that on the first day and it had no effect. But this time the GNex liked that. It almost immediately found the 3G signal and it then could load a web page and complete a speed test. Sigh.
Well, there are other details but this is getting long so suffice-it-to-say that if you are ok with digging into the settings and switching the network mode manually you might get this thing to work better than what most of us have been experiencing. I'm not in for any more frustration so I returned the phone today. Oh, and by the way, the other smartphones are iPhone 4S's and they have 2-3 bars 3G, usually staying on 3 in the same living room I had the issues with on the GNex. And of course, open web pages and speedtest results are good, better than the razr (in 3G) as I recall but that could have been environmental since those tests were done a day apart.
So the icing on the cake is, and I'd like your opinion, is should I think it to be ok that Verizon charges a restocking fee on a phone that they acknowledge has issues. Most of us agree that a software fix to change how the signal strength is displayed will do nothing to fix the radio issue and real world actual data transmit and receive. I'm not likely to consider wasting too much of my time further arguing for a credit of that restocking fee but I find it aggravating that Verizon would handle this issue in this manner. I've searched quite a bit (next will be a phone call) for a copy of the "worry free guarantee". I'd like to read exactly what that means and how it relates to defective phones. Perhaps that is where the problem lies... to get a phone exchanged without a restocking fee it must be so defective that it is "dead". In this case "defective" is a bit of a grey area so we end up being tagged just a bunch of whiny customers with expectations set too high. Thoughts?

Well, here is where I'm at... and I've commented on a few posts this evening... I'm heading back toward the iPhone path. As much as I wanted to throw some money the android way and as much as I wanted to learn this OS I don't think I can put up with any more frustration right now. I did have some of that with Apple when they said their new iOS5 would work on the earlier phones (3GS) and iPad 1 but that upgrade made my devices pretty bad. Slow to respond, laggy, bigger battery drain, etc. But anyway... the 4S my wife is now using (on VZW) is quite snappy and picks up a good signal. It is getting 3 bars where the GNex usually had none or maybe 1 but never lasted. Now add this line of thinking: If you buy your iPhone from the Apple store I think your customer service experience might be better as well. And I mean if you have issues with the phone. It seems to me that with VZW you get 1 chance to return (+fee) and the second phone you're stuck with. At least that is what I was told. I'm assuming with Apple they will exchange the phone (no fee) and if you do have problem they will at least hook it up and run diagnostics right there in front of you. I had them do that for me on a 3GS. Again, I'm not sold completely on either OS and really wanted to give android a try. Just not sure its time to play beta tester for the 4G network or this hardware. I may wait to see what this new LG Spectrum looks like. Although everywhere I read there are few people who like phones from LG. But the specs indicate it will have a great screen, removable battery and upgradable memory for starters. Good luck getting things worked out.

Inconsistent delivery balance after return with restocking fee

My client does not like the work around she must use to delete negative delivery balances after returns are processed with a restocking fee. Here is her description of the problem:
1. We receive this unit back from customer. When a return is created the unit is received back into stock and cost account is credited.
2. We revised the unit and decided to accept the return but charge a 10% restocking fee which means we will give back to the customer only 90% of what he paid for the unit.
When a credit memo is created, the customer receives the credit and the revenue account is debited. Also the base return document is closed.
3. However the system indicates that there is a negative delivery amount of $509 (On the BP master screen) We donu2019t want to see that balance; there is no document open linked to that balance.
If I do the same process, but add the total credit amount to the unit price directly the system does not show this negative balance even though the total amount of the return document is different than the total amount of the credit memo.
In order for me to clear that balance, I needed to create a return, copy it to a credit memo, and create an invoice to offset the invoice.
Is ther a better way to do this?

The proper way to do it would be full credit plus new service invoice to complete this transaction. The restocking fee s a new charge to customer. That process will reflect the true financial transaction.
Thanks,
Gordon

I will be returning my A505-S6005. Help me to avoid the restocking fee by reading this list.

About five days ago I bought a Toshiba A505-S6005 laptop at Best Buy. I am so sorry I did because this computer has been a pain in the **bleep** since day one. I have numerous problems or errors with the unit, but the system still works (to a point) and I would think that a Geek Squad agent would deem it as operational and I would be subject to a restocking fee. Here is a list of issues I have seen or experienced with it. Maybe someone can really attest that it is indeed defective and I can get all of my refund.
List of errors or issues.
1. Very slow startup. (This is a Core i3, but it does not seem like it. I think I would get better performance from a cheapie Celeron)
2. Stuttering audio at startup and while playing media..(online media, videos, music, and normal Windows Operations, Windows Media Center)
3. Display Driver has stopped responding and has recovered error. Experienced numerous times during startup or restarts
4. Completely blank screen while running on battery. Plugged in and it did not help. (After turning it on for the day) No backlight or anything. As if screen is off.
5. Acronis True Image cannot find any Hard Disk Drives when running the recovery manager from the bootable CD or within the Windows recovery methods. (have followed advice of forum posters, all of which have failed. Have also tried to generate a system report which also failed.)
6. Very noisy DVD/CD drive when burning discs (Makes extremely loud vibrating sound)
7. Problems with camera sensing light in well lit room. (not sure if this is an issue or not) although it does not hapen all the time.
I think this is everything I have experienced so far. I am not sure if there are other issues or not. But there might very well may be.

I agree, go bring it back to them. If its within 14days they should not ask for a restocking fee.
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the only easy day was yesterday.....
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IPhone 6 purchased online, supposed to be new but is refurbished. Don't know why I spent the full price to receive this piece pre-owned s...tuff?

I Ordered a new iPhone6 (64Gb unlocked) on Apple website. After I deboxed , I found the pin used to extract the nano SIM card missing, and the user manual missing, and the silence key on the side stuck half way, no matter how I tried to push it. Then I borrow someone else's pin to extract the SIM card slot. I found a SIM card in there.
Great, the SIM card is working, when I turn on the power. So apparently, Apple sold me a refurbished iPhone6 at full price. Terrible feeling. I will definitely be worried if I order again from Apple
going to exchange for for a 'new' one from the Apple retail store. Sigh....

Spellpizza wrote:
I Ordered a new iPhone6 (64Gb unlocked) on Apple website. After I deboxed , I found the pin used to extract the nano SIM card missing, and the user manual missing, and the silence key on the side stuck half way, no matter how I tried to push it. Then I borrow someone else's pin to extract the SIM card slot. I found a SIM card in there.
To the best of my knowledge, Apple is not selling unlocked phones yet. All the phones are intended for specific carriers. In the U.S., at least, phones that are sold for specific carriers come with an included SIM and no SIM removal tool. There is also no manual. Please not that full retail price or "contract free" does not mean "unlocked". So, none of that indicates a refurbished phone.
The issue with the mute switch sounds like a defect. However, are the phone is under warranty, Apple will replace it if that's the case.

Restocking fee option not available on ebay.ca

ebay.ca does not offer the restocking fee option that ebay.com has available in their settings. Not surprising we are always left in the stone age when it comes to changes. With the new return process I`ve had more return requests in the past 2 weeks than I have had in almost 10 years on ebay. Yet another unnecessary change. Now when I go to issue a refund when the item is returned it only gives the option to refund the full item cost. Will have to refund through paypal and see how the return process handles or acknowledges the partial refund.

Noticed the same thing. Essentially, the ebay hassle free returns feature is not yet ready for sites other than ebay.com so I went ahead and disabled it for now in site preferences. I will turn it on again once they fully implement it including the ability to setup restocking fees.

Why the contract extension even after paying full price? Unlimited Grandfathered user!

So, I'm a grandfathered unlimited user. I just placed an order for iPhone 6 at apple.com, and i'm willing to pay the full price for the phone. But why does apple.com show that i'll still be signing a 2 year contract and paying a 30 dollar upgrade fee to verizon? Isn't it bad enough that i'm having to pay full price on the phone?
Or am I missing something here?

Because Apple and Best Buy etc. Do not have full access to your Verizon wireless account.
You must either visit a Verizon corporate store or call or use Verizon wireless web portal to get your device. Not a reseller.
Good Luck

Is it cheaper in the end to buy a new iPhone at full price?

Normally I just take the current special that a cell phone company is offering and lock in for two years. So far that has worked out fine. But if I decide to buy a new iPhone at full price, does it work out to be cheaper in the end?
Thank you.

This depends, are you on an old voice and data plan where the company over charges you from day one to pay for subsidized cell phones. They you should definately buy a subsidized cell phone. You are already over paying for service to cover the subsidized phones cost. If you don't buy a subsidized phone every two years, the overcharge is just more profit for the cellular company. Be aware they will charge you a $40 activation fee just because they can.
If you have moved to one of the new voice/data/text plans where you are expected to bring your own device, then buying the phone outright make sense. Here again, you will be charged the dreaded $40 activation fee. With AT&T, you can do their NEXT plan and pay for the phone over 20 or 24 months. And the NEXT plan waives the $40 activation fee.

Restocking Fee for an exchange???

While I understand the need to charge a restocking fee for returns, I find it incredibly ridiculous that we are charged a restocking fee when it is an exchange for the same exact phone. My mother's phone was not working properly so she went to the verizon store to get it exchanged within 14 days as they mentioned, and the representative at our verizon wireless store charged my mother with the restocking fee in order to exchange her less-than-14-day old phone for another phone.
Then what she witnessed afterwards is disappointing. The phone that she had turned in was being wiped down carefully and put back into the box. Does that mean someone else will buy that phone as a "new" phone even though it was not working properly?
We almost feel as if we were scammed into getting a bad phone at first and then exchanged for a good phone afterwards.
Is this just an over-imaginative thought or does this seem highly possible for a company that will nickel and dime you at every thing possible.
This is upsetting as I've been with the company for a very long time and will have to consider other options when my contract ends soon.

Sounds like you were at a Verizon Wireless Authorized Premium Retailer and not a Verizon Wireless Corporate store. Retailers are owned and operated independently of Verizon Wireless. All of the inventory in those stores is paid for by the proprietor out of pocket. They have to sell it. They shouldn't get away with putting a returned phone, defective or not, into a box and reselling it to someone else but it does happen.
At a corporate store if you have a defective device (very rare but it happens) and it needs to be exchanged for the same exact phone within 14 days there is no fee.
There are a couple of ways you can tell the difference between the two types of stores. First, below the big Verizon Wireless logo it will say Authorized Premium Retailer or the name of another company. Most people miss this when walking into one of these locations. Second, usually the phones on display are fake or non-working models. Third, your receipt is usually printed on 8 1/2" x 11" paper and not on regular receipt paper. It's a shame but I would call VZW customer support and see what can be done. When you purchase at one of these locations you must take it back there within the first 14 days. It's the same as if you went to Best Buy. After the first 14 days these locations won't even help you and they will direct you to a corporate store anyway. In which case a defective device is replaced with a Certified Like New Replacement no matter where it was originally purchased.

Restocking fee for faulty EXCHANGE?

lets say a unit is faulty to some degree and it is taken back as purchased with recipt to apple store for a replacement, not a return... is there a re-stocking fee?
thank you.

As a ln At&t rep i can tell you that we are not processing exchanges in the store for defective iphones. Apple has made it clear to us that all phone related problems are to be forwarded to the apple iphone service hotline or corporate apple stores. The 10% restocking fee for iphone exchanges would only apply if one opened the phone and then decided to exchange it for another make of phones. All service and iphone for iphone exchanges are handled by apple, per there directive.
Black Macbook Mac OS X (10.4.10) I LOVE MY iPHONE!!

Restocking fee??

Is there one or not? I got a restock fee for $29

iPhone Return Policy
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 30 days of purchase for a full refund. Please visit online Order Status or call 1-800-676-2775 to request a return. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. The iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.
http://store.apple.com/Catalog/US/Images/salespolicies.html#iphonereturns
I'd call them. I returned mine to apple.com last week and they put the reason as 'changed mind' instead of what I really reported with the proximity sensor issue. I haven't received my refund yet.

ATT restocking fee - waived after press conference ??

I bought two iPhone 4s recently from AT&T and both had death grip issues. I immediately went back to the store in order to return them (hearing that Apple had waived its restocking fee and was giving a full refund). Once there, I was very surprised to hear that AT&T was still charging a 10% restocking fee. I could not argue my way out of it.
As I felt it unfair to lose any money over a faulty product, I then convinced myself to hold on to the phones and wait for the "software fix" and the press conference.
Now that Apple has admitted to a problem with the iPhone 4, does anyone know if AT&T is waiving its restocking fee for those of us who want to return it??
Thanks

Only AT&T can answer your question for sure. Did you phone AT&T customer service to ask them? I assume you checked online to see if there was notice of policy change from AT&T (I just checked and saw no such notice).
If you are asking for experience of others - I can say that I returned my iP4 to AT&T this week and was charged the restocking fee (after my best effort to have it waived based on it being an Apple product and Apple's policy to waive)

I bought my software pack iWork 2008 at the apple retail store and I cannot get any updates and apple App Store won't help me. Does any one know how I can get the upgrade without paying full price for a second time? I paid $99 for the iWork family pcan'

I cannot believe that apple is refusing to help a customer who bought and paid for iWork software just because I bought it from the retail store the App Store says they cannot allow me to upgrade. I have never heard of such. It should to matter where I got it i bought apples software and I don't et how the retail store can be different frothe App Store my god its all still apple. So stupid. I will not pay full price for the upgrade. Also I purchased Logic Studio and 2 days later the upgrade came out and they will not let u upgrade ? I think there should be at Least a 30-45 day window if u purchase software and they release the upgrade u should get not. It's not like apple doesn't make enough money already.

iWork '08 & 09 installed from the retail disk or from the downloaded trial must be updated through Software Update. Those installations will not be recognized as installed by the Mac App Store. In Mountain Lion Software Update has been "rolled into" the Mac App Store. Choose Software Update from the Apple menu just like you always have & the Mac App Store will launch. Depending on what you have that needs updating you may see two sections in the MAS window.
But, as always, if you're not running the latest versions of the iWork apps installed from a retail box or the downloaded trial & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. If you installed from the downloaded trial or the retail box, they must be in the iWork '08 folder in Applications. That iWork folder must be named iWork '08. If it doesn't have the '08 Software Update won't find them & the updaters won't work.
If you are running Pages 3.0.3, then you do have the latest version of Pages from iWork '08. If you want to upgrade to iWork '09, you will need to purchase the new version, just like everyone else. The good news is that you can buy just the individual iWork apps - Keynote, Pages & Numbers - that you need or want for $20 US each from the Mac App Store & then install them on as many Macs as you need using the same Apple ID.

Can you buy iPhone 5 at full price at Apple and then bring it into VZ to activate?

As with many people asking today, I'd like to keep my unlimited plan. No current discussion seems to apply exactly to me so I'm making a new one. Here is a quick summary and then my question:
I'm not an account manager but I pay my share of the bill so the acct. manager doesn't care what I do with my phone. I have an iPhone 4 with unlimited data. I'd like to get an iPhone 5 and keep my data. I don't mind paying full price. I'd much much prefer to order from Apple than VZ's online store. So question: Can I pre-order the iPhone from Apple at full price and take the phone to get switch at a store to make sure it get's switch right or do I have to wait till who knows when till my local VZ store has iPhone 5s in stock?
Edit: Decided to call Apple (VZ's customer service line has a pre-emptive recording about how you shouldn't ask questions like mine to a CS representative. Understandable)
What the Apple guy said was that when you buy from them you have to tie that iPhone to an account, whether it's new or current. What I want to do will only be possible once Apple starts selling "unlocked" iPhones. At this time they don't know when that'll be possible but he was very optimistic in saying soon. I guess I'll have to wait no matter what I choose.

maybe not with verizon, a friend of mine preordered well into the day when the iphone 4 came out no problem so you might be able to.. keep in mind most people who have the verizon iphone 4 probably dont have an upgrade before oct 7th since thats 20 months from the first day people got it so the numbers will be slightly down. (of course you have people with multiple lines and people like me who plan on paying full retail)

Restocking Fee on a Full Price Defective S3? See ya VZW

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