Standing by your products

Hello,
I am wondering how reliable the warranty companies that are hired by HP Compaq are in fixing their products?  I question the fact that if a computer has been sent in for repairs that were under warranty and the computer came back in worse condition, or should I say non-working condition, what will HP Compaq do for the consumer?  Do you stand by the craftsmanship of your product and are you certain the companies fixing the computers are doing an accurate job?
Thank you for your response.

Hello pturner123,
I can imagine how frustrating it would be to have to go back to the store twice because your device wasn't working properly, then decide on another comparable item and find out it's not in stock. I'm always eager to start using my tech gadgets right away. I know I would be pretty disappointed also, and I apologize this has happened to you. 
We work with our vendors to offer our customers the latest and greatest high quality products. Unfortunately, as much as we’d like to, we can never guarantee that a product will be problem-free.  We can, however, offer our support through coverage of manufacturers’ warranties and Geek Squad Protection plans. If these options are not something you are interested in, then you would have to pay the difference for the next model up. 
I apologize for any disappointment this may have caused, and thank you for posting here on the forum.
Sincerely, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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