Nokia stands by their product !

I am a new Nokia mobile phone owner. I have a three year contract with Rogers I began my contract with an LG slider. For unexplained reasons the screen broke although it was in a protective case and had a screen protector on it. I must say that I am truely not happy with the service I got from LG the cost of repair and having it sent back to me was the same cost that I would have paid for the phone if I was not on contract $200 canadian !!! Good greif !! Not a cost that I had at the time to pay so I told them to keep it or trash it do whatever with it-at this time they proceeded to tell me that I had to pay them $25 to trash the phone. I was not impressed.
So in search of another phone that would be compatible with the Rogers SIM card I went and came upon the Nokia 2680. I dont know what happened but the phone just shut off and would not turn back on. I called Nokia and they asked questions and done some troubleshooting methods. My problem unresolved, they are honoring thier product and have asked me to send it back for repairs.
I can say I am happy that a company, Nokia, stands by their product and is their to please their customer. I will be looking forward to updating my phone to a Nokia brand sometime in the future my 2680 will do me for now, i see a N86 or N97 in my future.
Way to go Nokia!!!!!

1. The LG phone you were reffering to probably would have cost you at least $400+ ro buy outright without a contract and since a broken screen is not a manufacturing or design defect there is no reason why is should have been covered by warranty.
2. I wouldn't really a company like Nokia fixing your phone under warranty outstanding customer service. The phone had a problem, it was NOT due to physical damage as your LG was so it is just proper everyday way of doing business and I would expect no less from any company.
3. I have been a HUGE fan of all Nokia products since my first Nokia 2128 in 1994 and have owned no other brands since then. You mentioned a N86 or N97 possible in your future. Go with the N86, the N97 is absolute garbage and Nokia WILL NOT stand behind this product. Search this forum if you want to see the endless list of complants that mostly have to do with the hugely underpowered processor, insufficient amount of available memory (RAM) and the terribly buggy firmware (operating system) I contacted Nokia about this phone, explained to them that i was a loyal customer who has owned 13 previous Nokia phones that I was completely happy with and then expressed my disappointment with the N97. The only answer they could give me was to send the phone in for repair and that N97 customers have "preffered service" which means they pay for shipping both ways instead of 1 way. I am sure the reason for the preffered treatment is because Npokia is aware of all of the issues this phone has and it is a tiny attempt to calm the masses about what a terrible phone this is. I bought my phone directly from Nokia USA but am currently working on a project in Canada which will have me here for 2 more years. I asked them about the shipping and they said I have to bay for shipping BOTH WAYS and there were no exceptions. I explained that I am not the only one haveing a lot of issues with this phone and they could look on this site if they want proof and the answer I got was "those are all users in Canada and this phone is not designed for use in Canada" ???? **bleep**??? It is a GSM phone with world wide coverage AND it is sold by Bell Mobility in Canada! I explained that sending it in for repair will not fix anything because the problem is inherent to the phone, not specific to my particular phone and requested that they at least pay for shipping back to me and I would pay the shipping to the service center. The answer was NO.
Nokia has no regard for a loyal customer. They sell phones world wide but do not have an international warranty. They wil sell you a phone that will work in almost any country in the world, but they will only service it in the country you bought it in. I was told that if I sent it in to the Canadian service depot they would not service it because "they would not even know how to fix it" Why? This phone is sold in Canada, they certainly should know how to service it. If you buy a laptop from most companies they have an international warranty because they know you are likely to travel with your laptop, surely Nokia must know that their customers will travel with their phones, why else would they put in international frequencies when they could get away with only the local ones and the phone would work where it is sold.
So trust me Nokia are no angels when it comes to customer service, they are just a huge company that will sell you their most expensive phone, and an extended warranty but not care much beyond standard warranty issues. They will not even provide a loaner even though they are aware that the product is a LEMON!. If the N97 were a car it would have been recalled months ago.
I WILL be sendin my N97 in for repair as soon as I purchase a suitable Android based phone or possibly the 4th generation iPhone, but NEVER another Nokia phone. I am probably even going to get rid of my collection of almost every Nokia i have ever purchased, i am that disappointed with their service.

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Sony won't stand behind their products

Recently I called Sony's Customer Service to shedule my PS4 for service. The unit keeps ejecting disc's as soon as you put them in. I was told that my unit was 2 month's out of warrenty and there was nothing that they could do for me. My only option is a $149.99 service charge to fix it. At that price I might as well save a couple pay checks and buy a new system. Any problem that I have ever had with a system ( Nintendo,Xbox,SEGA) the maufacturer would fix the system for me even if it was outside the manufacture warrenty. After dealing with Customer Specialist Quinn, its clear to me that Sony does not want to stand behind there product and doesn't care about a known problem PS4 users are plagued with.

I have been buying Sony products for years, and when I was finally able to purchase a new tv I went all out and got a brand new KDL55W900A. Sony originally charged $3,300 for this television, and it is because it is full of tons of advanced technology and top of the line features, and the picture really shows this. HOWEVER, the issue that I am having is that there are many dead pixels on the screen that are very noticable especially when I am watching animated movies and playing games. I have called Support various times, and always get the run around. The first person that I explain this to will tell me that it is not normal operation and that they will send me a replacement, but then tells me that I have to speak to customer relations. Customer relations then tells me that it is normal operation. How is this normal operation?! It is in no way normal for me to have to watch something on a $3,300 television that is not performing like a $3,300 television. I bought a Sony product because I believed that they are the best, but if they are unwilling to stand behind their products and tell me that dead pixels are normal, then I would be no worse off buying a Samsung or Vizio for that matter. This is unacceptable and from here on out I am going to tell everyone who asks to stay away from Sony products because they do not stand behind their products.

Adobe is standing behind their product

I purchased the teacher/student edition of adobe Creative Suite 5 Design Premium. The description said for one teacher & 3 students so there should be 4 applications. So far, I have installed two applications and there should be two applications left. When I tried to install a third application I received an error message stating that I had already installed two apps and that was all I was allowed. I contacted adobe twice and reached people that could only quote the EULA for standard software.
Why would I be asked to submit three student ID’s for the teacher/student edition if only one student can use this at a time. What do I need to do to be able to install the four apps as stated when I purchased the software. One cannot teach three students in a classroom setting if only one student and the teacher is allowed access to the software. They suggested I buy a license for multiple computers. I'm sorry but--I thought I did that with the three student edition. I am SO frustrated! Their customer service sucks!

Sorry you're running into difficulties. I've never heard of anything like that before - what teacher/student version are you referring to, can you post a link to the page you purchased it from?
Each Adobe education edition typically offer use for one person on up to two computers...
There may be four different applications within a given suite, but they cannot be spread over four different systems.
For example, CS6 Design Standard contains Photoshop, Illustrator, Acrobat, and InDesign - but they have to stay installed together.
If it's not what you wanted, then Adobe does have a 30-day Return Policy you could use to get a refund if you're truly unhappy with your purchase.

How do I get Apple to stand behind their warranty and replace my defective computer? The hard drive has been replaced twice, the track pad once, and other hardware issues. Can anyone help me so I can get Apple to replace my defective

My computer has been a lemon. They refuse to properly diagnose, fix, and document my complaints regarding the multiple failures I have had with this computer. Also, I was told that upon my logic board being replaced back in April or May that the topic of replacing the computer altogether with one of equal equipment would be appropriate. Insofar, I have been to the store at least three times in the past month to discuss my issues with the computer that were not resolved when the hard drive was replaced in May. I was also told that the repairs on my system would be good for up to 90 days after the repair work was done and that I could buy AppleCare at the end of the 90 days in lieu of insuring a product that still had defects. I have been on the phone for what feels like hours with Apple trying to work this issue out but they are not wanting to stand behind their product nor are they willing to stand behind their warranty. The warranty expressly states that a computer can be replaced entirely if the defect is considered hardware malfunction and at the representative’s discretion. Every time I brought it in for repair it was due to hardware malfunction; however, they also said once that it was an accessory that I bought that was causing the problem which ended up not being the case after all. This is totally unacceptable. I also asked Mark from AppleCare to let me know what was repaired the second time the computer was put through a diagnostic at the Apple Store. Beachballs, Gears, excessive heat, not being taken seriously at the Apple Store, being insulted by a Mac Genius at the Apple Store, being misinformed by a Mac Genius, dealing with a misinformed Mac Genius. They replaced my iPod touch without much ado. I was also accused by an Apple Genius of being "hyperbolic." He said this in response to my complaint of the computer melting--literally--items on my computer desk. I am either wanting a refund of my money or a replacement of my laptop. Also, I have lost an incredible amount of data on my computer due to the hard drive being replaced x 2. Not acceptable. Also, the Apple store is 1 hour from where I live. I am currently looking for employment and additionally have a legal case pending where I am the plaintiff. I have lost VERY important documents in both matters which has caused an extreme amount of stress. I do not need the added stress of an unreliable and unsafe computer. I also have been waiting for a call back from Kelly (left two voice messages with Kelly) and Mark (wrote an e-mail for which he has not responded to insofar) at Apple but have heard nothing from either one of them regarding the status of my computer. The only thing I received which was automated by the Apple Store was a confirmation that my computer was ready. I have requested documentation of what was done (basically, I am asking for the receipt) before I drive an hour to pick it up. Haven't heard anything. I brought this computer in on July 24, 2011. We are now upon August 2nd. When do I get to know what was even done on my computer? Do they really think that I am going to take back a computer into my possession only to have to bring it back shortly thereafter to address one of the many issues causing it to malfunction in the first place? I have owned 5 computers since 1988. All of them PCs. This is my first Mac. Will it be my last?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

Apple needs to fix it or give support to those that own their products

I have been working all day to resolve that the new version of itunes doesn't recognize my Ipod nano g4. I have re-re-tried all problem solving steps on ipod trouble shooting. Evidently many are in the same bind. I did read that the 10.1 itunes had an unpublished problem-so they came up with 10.4.1 to correct it. So I installed it… I only wanted to add some songs to my ipod. It works fine. Except itunes will not recognize it. It would seem the manufacturers’ software has made it so many can’t use their products the way they were meant to be used and they have left quite a few of us in the wake of their mistake with out support for the product they sold us…no explanation or help as most of us owners of the older models time of tech support is expired Good customer service means a company will stand behind their product – with all I have read today I feel sure they are aware of the problem they have caused. Try acting like a company that doesn’t have a captured audience!

I know I am not talking to Apple. When I put my serial # and model # I found there is no support it has expired. I am hopeful that if enough have the problem and it is stated they will fix it . I have no other way to communicate with this company ( that I have found) if you know a way I would be grateful

Why doesnt Palm stand behind their equipment?

I upgraded my phone through Sprint to a Palm Pixi. It was the first 'Smart Phone' I ever had. About two weeks after I got my Pixi the rubber that surrounds the back started to peel away starting where you plug it in to recharge it, about two inches up. I took my phone back to the Sprint store, and they told me I could not get a different phone, they had to change it out with a refurbished one. Two weeks later they finally called me back saying to come swap my phone out. When I got there the replacement phone was peeled all the way around the side and around the top! They told me they would re-order. I asked how long it would take, they said three days. I called back four days later and they told me the item was backordered but they would order another one and I would have it in just another couple of days. At this point I was mad and called Sprint customer service. They checked and said that store didnt have a replacement order in for my phone. They called the store and waited while the store put in the order. Four days later I got a call and went back up to have my phone replaced. While the phone looked to be in great condition, when I got it home and tried to call out on it, I found you cannot hear the person on the other end unless the phone is on SPEAKER. I called Palm at this point, and all they can do is the same thing Sprint has done...send me another REFURBISHED phone. I dont want another phone that someone else has broken and sent back to be fixed. I want a phone that is going to work right. Its like buying a used car, I dont want someone elses problem. Why doesnt anyone stand behind their products any more?

First of all if this device failed within 2 weeks you should have been provided with a new replacement device. As you have described the problem it sounds like all you needed was a replacement back cover. This could have been sent to you directly from Palm at no cost. Once you pass the 30 day mark then all replacement are refurbished devices.
I apologize that you received a such a run-around, this should have been handled better. At this point Palm would have to replace the device with a refurbished unit as an advanced exchange. Sprint would also have to replace the device with a refurbished unit. It is too bad you were not sent a back cover for your original Pixi device, as this would have been a quit fix.
If you want to get an advanced exchange for your faulty device please call 877-426-3777 and we will take care of this exchange for you.

Be Careful - HP may not stand behind your product purchase!

I bought a DV 9500t laptop a few years ago for nearly $2700. The video card fried recently and upon looking into it, there are thousands of reports of a defective Nvidea card used in this unit. Nvidia has even acknowledged this. (There evidently is also a class-action pending.) Upon contacting HP, I was told it would cost me $423 to fix and get this, When I asked the rep if he felt HP should stand behind the card especially when they were aware of it being defective, I was told "... if I would have purchased the extended warranty, I wouldnt have to deal with this problem..." Worse yet, the repair replaces the defective card with, guess what, the SAME defective card!! With respect to my computer, their concern was an absolute zero - I have purchased several thousand dollars worth of HP products personally and have influence on well over 5M of purchasing power. This $423 I had to spend will put a great deal of revenue into the coffers of another company down the line regarding future sales.
Never Again!! Do some checks yourself and see just how HP rates regarding repair frequency. Chances are you wont buy HP again!

I purchased an HP Mini. The SSD and motherboard have failed. Hours of run around on the Chat support. Hours of run around on the phone support. Manager Ralph of no use.
They are not taking responsibility of a defective product.
My advice do not buy anything else from HP. I currently own four HP printers, a desktop and four laptops. As soon as I can I will be replacing all.
If HP cannot stand behind a product and take responsibility for repair...then I do not want their products.

Standing by your products

Hello,
I am wondering how reliable the warranty companies that are hired by HP Compaq are in fixing their products? I question the fact that if a computer has been sent in for repairs that were under warranty and the computer came back in worse condition, or should I say non-working condition, what will HP Compaq do for the consumer? Do you stand by the craftsmanship of your product and are you certain the companies fixing the computers are doing an accurate job?
Thank you for your response.

Hello pturner123,
I can imagine how frustrating it would be to have to go back to the store twice because your device wasn't working properly, then decide on another comparable item and find out it's not in stock. I'm always eager to start using my tech gadgets right away. I know I would be pretty disappointed also, and I apologize this has happened to you.
We work with our vendors to offer our customers the latest and greatest high quality products. Unfortunately, as much as we’d like to, we can never guarantee that a product will be problem-free. We can, however, offer our support through coverage of manufacturers’ warranties and Geek Squad Protection plans. If these options are not something you are interested in, then you would have to pay the difference for the next model up.
I apologize for any disappointment this may have caused, and thank you for posting here on the forum.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Does anyone think that apple do not have any confidence in their products by only giving a 12 warranty repair or replace rather than a 1 year guarantee?

I recently got an iphone 4 through my network provider after 4 days of having the product i started to experience problems. My iphone 4 would start calling people in my contacts without me even touching the phone, at first it was funny but people were not laughing when it was calling them through the night and in the early hours of the morning. My Network provider sent me a new i phone 4 and collected the faulty one, now the newly replaced iphone 4 after 1 week developed a problem with the camera, the shutter will not open and i cannot use video or take pictures. I contacted my network provider who have now referred me to apple who say they have a 12 month warranty in place for a repair or replace service, not a 1 year guarantee which makes me think apple have NO confidence in this product at all. I spoke with apple on the phone and they advised me to go into my local store and they will repair the phone, I advised i do not want the phone repaired as this could cause problems later down the line with the phone itself, but they would not budge saying they would only repair the phone and if worst came to the worst and the phone could not be repaired they would replace the phone. Because i could not get anywhere on the apple customer service telephone line i was put onto another operator who actually said to me on the phone that apple do not like the phones being opened up as this could cause problems later down the line with the phone. Now i had said this to his colleague earlier on the telephone, so if this can cause problems later down the line which he confirmed with me, why are apple not replacing the customers mobile phones instead of repairing them if they know that this can cause a problem with the phone in later life. Me personally am glad i got my phone from a network provider and did not pay £400 - £550 on the iphone 4 as i will be stuck with a refurbished phone now and not a new product this phone is only 1 week old. I would advise everyone considering an apple product to seriously consider the implications of buying an apple product, as it seems to me even apple do not have enough confidence in their product with only giving out a 12 month warranty and not a guarantee. The iphone 4 is a great idea but not a reliable one that will last you for years down the line. I couldn't wait to get my iphone 4, now all it gives me is problems. My previous phone was a Sony Ericcson W995 i have had the phone for 2 years 6 months now with no faults and no problems and my partner also has had the same phone for the same amount of time with no problems. Are new mobile phones not built to last anymore, and if so why such the high cost to the consumer? This is my first apple product my partner also has an iphone 4 and experiencing the same problems as me and i feel really disappointed and let down, where did all the customers rights go?
Diane Gallacher

A 12 month warranty and a year 1 year warranty are the same correct, but a 1 year warranty and a 1 year guarantee are totally different. I sell products in work which have a 1 year guarantee and a 9 years warranty, guarantee means if anything goes wrong with the product in the first year you will get a straight replacement. Warranty means the product will depreciate in value each year. If you spend £1000 on an item which has 10 years cover divide £1000 by 10 years and your product is depreciating in value each year by £100. so if you had a problem after 2 years and were outwith your guarantee you item would be worth £800 which the manufacturer will give you a credit note so you can purchase an item up to the value of £800 or you can put another £200 to it yourself to either get the same product or a product at the same value you purchased your first item. Guarantee and warranty are 2 totally different covers.
Is there also not a cover in the uk on all electrical products for a 5 year term no matter what the product? this one i am unsure of but have been told this is the case.

I received a 1st Gen IPad from a supplier as a gift to promote their products. They used their Apple account to load the apps. I am not able to load my own apps because their apple user is the one that pops up. How can I change it to mine?

I received a 1st Gen IPad from a supplier as a gift to promote their products. They used their Apple account to load the apps. I am not able to load my own apps because their apple user is the one that pops up. How can I change it to mine?

Set it up as new device, explained in this article, without using the backup afterwards:
How to back up your data and set up as a new device

Error message: "Adobe Application Manager "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can

I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
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Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
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Thanks,
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I want to run a streaming quotes program on Scottrade. They tell me that their product does not work if I have more than one Java application on my Mac. How do I delete the older versions? Thanks

I want to run a streaming quotes program on Scottrade. They tell me that their product does not work if I have more than one Java application on my Mac. How do I delete the older versions? Thanks

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Would apple consider displaying hazards on their products, for example, the effects of mercury in their lapotops if they are dumped?

I am a student doing a project on electrical waste. One of my concepts revolve around the MacBook Pro and I was wondering if apple would consider displaying the effect of their product if it was dumped, for example, a warning printed on the front of the packaging warning on how the mercury in the laptop could cause brain damage if dumped, very similar to that printed on the front of a cigarette box? This is not a proposal to apple.... it is just to help with my university project to see if realistically my idea would be accepted.

These are user-to-user forums where everyday folk post "technical" questions and offer answers to each other voluntarily. No one here works for Apple nor does Apple get involved in responding.
Your best bet would be to contact Apple directly - Contact Us or post on the Product Feedback website.

Why hasn't apple created its own USB or USB adapter for their products.? Since an iPhone or iPad make traveling and doing school work or on the job work, why not create a USB to make transferring information easier too.?

Why hasn't apple created its own USB or USB adapter for their products.? Since an iPhone or iPad make traveling and doing school work or on the job work, why not create a USB to make transferring information easier too.?

In some folks' version of the world, you have plenty of ways. YOu have the aforementioned services, you have iCloud, all you need is an internet connection and you're good to go. And that works perfectly...if you always have the internet.
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WHERE IS CREATIVE SUPPORT AND FIRMWARE FOR THEIR PRODUCTS???????

@WHERE IS CREATIVE SUPPORT AND FIRMWARE FOR THEIR PRODUCTS??I swear I can't believe Creative is getting away with what they are doing. I can't tell you the amount of people that are infuriated with this company. Creative seems to be more concerned with releasing a hundred versions of the same type of mp3 player instead of supporting the mp3 players they've already released. I have owned multiple Creative products including soundcards and mp3 players. The lastest one- the Creative X-FI(with wireless lan) is one of the glitchiest players I've ever owned yet their last firmware update was 2 years ago- 2 YEARS!!
!!! I've had it with this ridiculous company. They would be the envy of Apple if they could only get their customer support together instead they'd much rather watch their customer base slowly evaporate.
Dave

I TOTALLY agree. Not only does their product support blow, so does their customer support. I can't find anywhere to contact these people regarding my warranty return status. I have typed the RMA info in for 3 days now and all I receive is an internal error! WTF :angry:
The contact us link is just another link back the same options on the page. SO "contact us" really means "Good luck clicking around in a circle until you give up." I really hope that they send me my product back, lord knows I can't track its status anymore.
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Nokia stands by their product !

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