Static lines problem and bad response from Apple employee
I first saw the static lines in my iphone5's keyboard and then again while opening a folder. It was only after 3 days from my purchase. The very next day I went to the Apple store of Shibuya (JAPAN) with my Japanese friend and talked the problem with Apple's employee but the response was really cold(rude, not like that of Apple store employee) Without listening to the whole thing he asked us to consult with Apple's technician in 2nd floor if we have any hardware issues and then leaved us without a single more word. It felt like an insult and then we returned back home with some bad images of Apple's employee in our mind. That was not our first visit there but definitely was first to get such a rude response.
Today once again I saw the same problem in my iPhone5. I am not sure if they will take my problem seriously or not if I visit there again. There in Silicon valley, Tim cook talks about the best customer experience in Apple store, but here in Japan we had a worst customer experience.
Tim, better provide normal customer service first than only talking about best customer experience.
ok... just an FYI, this is a user to user forum... therefore no one from Apple will ever see your complaint. You can file your complaint at www.apple.com/feedback. In the situation with your phone, you can also contact your carrier and see if they will swap the device for you. In the USA I have Sprint, and had a similar issue when the 4S was released. Apple claimed they had no fix for it. Then I went to Sprint, and they swapped the phone for me and the issue was resolved. I haven't read anything about this issue with the 5 though.
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Xperia z1, too many problems and poor response from sony.
I thought Xperia z1 is best has sony made ever in every department but it's not. I'm very disappointed with sony's neglected response. I contacted sony 2 times but there is no response. also in support forum can't to get response sometimes. I agree with it is a best camera, yep in day light it's a best but in low light it's worse. z1 can't beat even Xperia c mid range phone. then why sony called z1 is a flagship. on white paper everything is good but practicaly it's not. I don't know what is the in z1 series. it freezes and screen getting black after that even restart button also didn't work sometimes,, 2) network issue 3) lowlight photography is worse compare to other high end smartphones.
performance is good but need new software update for optimisation.. I was very happy when I bought but now I'm dossapointed with sony neglect response. battery drains very fast also.I suggest you contact sony:
http://www.sonymobile.com/global-en/support/contact-us/
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien -
I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me
Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.
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Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?
This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11 -
I have over 40 Itunes purchases and they all play back fine, But my last purchase Ip Man2 keeps freezing on play, I know it's not my PC because all my other itunes movies play fine, wasn't able to get a helpful response from APPLE, How can I get a refund on that purchase or a better copy.
I own the movies and I want them to stay in my iTunes library basically forever.
But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
iTunes prefs > Store > Show iTunes in the Cloud purchases.
This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
Also see this , -> Download past purchases
and techncially, you don't "own" the movie, You simply have a license to use it.
Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
Actually, no it does not tell you that.
FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
Suggestions here -> http://www.apple.com/feedback/ -
Verizon Chat advises pdf attachment non-download from AOL email is a software problem and directs me to Apple Support. I see "can't access cellular data network" in an instant before the file's icon is replaced by the file's name. In Inbox three emails in a row show there is an attachment. My iPad 3rd gen. runs 7.1.
You have Acrobat Pro on your system. It will try to open PDFs, and of course it will fail. You must uninstall it. Then, you will need a PDF reader. So install Adobe Reader. That seems quite simple, but perhaps something is wrong. If anything goes wrong with these two steps (1) uninstall Acrobat Pro (2) install Adobe Reader, then please let us know the details.
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We are testing an app at work and Push notifications are not getting delivered to certain devices (iphone 4S/ios7.0.4 and ios7.0.3 - Push never worked for these two devices for this app). Received OK responses from Apple PUSH services, but notifications not delivered to these tow devices.
PUSH notification were delivered to some of the other iOS devices: (iPhone5 / iOS 6.1.4 and iPhone5 / iOS 7.0.3)Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host> -
HT1933 battery issues and customer services from apple store
I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
he replied to me your phone is perfectly find according to the diagnostic report. so they can not do anything about it. i was so much frustrated about the whole service. the staff at the bar was so muuuuuuchhhhh unfriendly and unhelpful. later he talked to one of his colleague and suggested me to pay 100 pound or something to replace with a new phone..
i felt so bad and i was not expect this sort of service from the world famous apple company.. staffs attitude are genuinely very bad and arrogant.
1. how can i prove that there are some problem with the battery. even they have seen that it turns from 2% to 24% without charging. the device is a fault since i bought it. but as it is not showing in the diagnostic test the refused to take any action about it.
2. bad attitude and arrogant staff made me feel even worst.
please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers -
my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.
Hi Ronald ...
Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
And make sure the OS X software is up to date.
Click the Apple top left in your screen.
From the drop down menu click: Software Update
If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems. -
I haver received no response from apple. I applied 2 days ago.
I've been waiting since yesterday morning... Haven't heard a single thing. I called AppleCare and was told it would be up to 24 horus, which has well since passed.
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I lost my email that was linked to my Apple ID and my password from Apple ID it says that it is wrong... What should I do? Hackers?!?
I can't just create a new Apple ID once my first one was the other one......
Please help meIt's unlikely that hackers are the problem, but there's no way of knowing for sure. In the meantime, you've done exactly the right thing: create a new Apple ID (or change the password on your old ID.
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Is there any response from apple regarding the new ibrick 4.0 update?
Would really like to know what, if anything they are planning to do.I highly doubt the error rate is anywhere near 30%
There's nearly 100 million iPhone OS devices sold. Let's go conservative and say 5% of those are being updated, so 5 million updates. It's probably higher, but we'll go with that.
30% would would be 1.5 million bricked iPhones. Trust me, that would be big news. Apple would be even more slammed than they are and it'd be in USA Today, New York Times, etc. Kind of like how the pre-order overload was, when 600,000 preorders were taken in a day, and probably at least one million people tried.
Now, a more realistic, but still high failure rate is about 1%, which would be about 50,000 failed updates. I could buy that number, although it's probably still a bit higher than the true rate of failure, but it's at least in the right order of magnitude.
You're getting some heavy sample bias by looking at the Apple support forum. No company will ever get this process to be 100% failproof. Over millions of devices (with varying computers to back them and app/data configurations), there's no way to test all the possible permutations. Especially on a release to old hardware that's not getting the primary focus of Apple's attention.
I agree... Apple should've done this release better than they did, but let's not get ahead of ourselves and think this is a catastrophic meltdown, unless there's really numbers and proof to back up that bold of a claim.
This is fairly regular upgrade hiccups, probably slightly worse than Apple would've modeled internally, but not excessively so. On top of that, Apple will care a lot more about the 3GS upgrades over the 3G upgrades. There just aren't enough 3G units still under AppleCare to warrant the extra concern. -
Guys, good evening!
What is the most recently (or the best) iOS for the iphone 3G?
Nowadays, I'm using the 4.2.1, but I'm having some problems to install apps from Apple Store because this iOS is not compatible with the apps.
Thank you very much...Thank You Niel!
And if I install another version (eg 4.3), can I damage my iphone?
This is the version required by the Apple Store when I try to install apps.
For you understand better my problem, I'm not able to install simple apps like facebook and skype
What do you advise me to do?
Best regards,
Jocemar -
How come although iPads are getting more powerful, the iOS apps from apple are so mediocre and just not that great? We spend all this money for the latest ipad and all we get is these $5 video and music apps from apple. Why create the iOS platform and only offer so so apps like IMovie and GarageBand ? While other developers are offering much better apps like pinnacle studio for video, Cubasis and Auria for music production, apple has not showed much growth in terms of innovation. While there's nothing wrong with making an app like GarageBand where "anyone " can make a song, how about something for real musicians or an app not so basic as it get for video editing? After spending 0ver $700 on an ipad I'd be willing to spend more than $5 for a better video or audio app.
First, try a system reset although I can't give you any confidence. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
Can not Update icloud for win7 Gets
Sheep error during transformation. check that the indicated transmitter propagating path is valid.
tryet in appel updater and tryet downloading from apple but the sameHi,
Found a note explaining the significance of these errors.
It says:
"NZE-28862: SSL connection failed
Cause: This error occurred because the peer closed the connection.
Action: Enable Oracle Net tracing on both sides and examine the trace output. Contact Oracle Customer support with the trace output."
For further details you may refer the Note: 244527.1 - Explanation of "SSL call to NZ function nzos_Handshake failed" error codes
Thanks & Regards,
Sindhiya V.
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