Stay connected plan for staff connect plna
Hi,
i'm very frustrated with my recent customer service experience.
I have recently purchased a phone under telstra staff connect plan. I want to opt for stay connected package like other telstra consumers. I aproached telstra store two times and every time they filled a form for stay connected but nothing happened after that. No email confirmation no notification was received. Finally today i approached customer service via phone and they told me that the request has to be made by manager. Unfotunately my manager is on leave and i don't know what to do. I waited 30 mins over phone to speak tyo stay connected team but to no avail.
Can someone please help me putting stay connected plan? Why do i need to bother my manager if its something which i am insuring at my own expense?
Why staff is not seeing stay connected pack while ordering the phone?
Please please help me i shall be highly thankful
Thank you.
The ability for frontline staff to do much with the connect plans is limited, as they require a special authority only maintained by a couple of teams...
Given that Crowdsupport is mainly a customer-to-customer support method, where most of the contributors are either customers or staff outside of their normal position, you might find the ability to get it sorted limited via CS.
As with Staff discount and certain other things, there is a correct path to arrange it, in the past TSN did have the ability to modify these where TLS did not, otherwise, if you manager is away, do you have a supervisor or another manager whom you are able to talk to during their leave? and I believe it isn't available during the order online, as it is only able to be done instore (or in this case via escalation) in order to meet their requirements legally with product.
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Hi
My application is an interface to ldap directory. I have not used any ldap open source api to retrieve data from ldap. I have written connection pool that will help the application to connect to the ldap. It's working fine, but it's creating threads which are not invited.
ConnectionPool class takes care of the connection storage and creation, while Housekeeping thread relases these connection when idle after a given time.
Can someone please help in finding the problem in the code that creates additional threads.
package com.ba.cdLookup.manager;
import com.ba.cdLookup.exception.CDLookupException;
import com.ba.cdLookup.server.CdLookupProperties;
import java.util.Vector;
import javax.naming.Context;
import javax.naming.NamingException;
public class HouseKeeperThread extends Thread {
* Apache Logger to log erro/info/debug statements.
protected static org.apache.commons.logging.Log log = org.apache.axis.components.logger.LogFactory
.getLog(HouseKeeperThread.class.getName());
private static HouseKeeperThread houseKeeperThread;
* Close all connections existing.
* @param connections
* void
private void closeConnections(Vector connections) {
String methodIdentifier = "closeConnections";
int numOfConn = connections.size();
try {
for (int i = 0; i < numOfConn; i++) {
Context context = (Context) connections.get(i);
if (context != null) {
context.close();
context = null;
connections.remove(i);
numOfConn--;
log.info(" connection name:" + context
+ " removed. Threadcount =" + (connections.size()));
} catch (NamingException e) {
String errMsg = "CDLdapBuilder connect() - failure while releasing connection "
+ " Exception is " + e.toString();
log.error(errMsg);
} catch (Exception e) {
String errMsg = "CDLdapBuilder connect() - failure while releasing connection "
+ " Exception is " + e.toString();
log.error(errMsg);
* Thread run method
public void run() {
String methodIdentifier = "run";
try {
while(true){
log.debug("house keeping :" + this + " ---sleep");
//sleep(100000);
log.debug("house keeping :" + this + " startd after sleep");
sleep(CdLookupProperties.getHouseKeepConnectionTime());
ConnectionPool connectionPool = ConnectionPool
.getConnectionPool();
Vector connList = connectionPool.getAvailableConnections();
closeConnections(connList);
} catch (CDLookupException cde) {
log.error(methodIdentifier + " " + cde.getStackTrace());
} catch (InterruptedException ie) {
log.error(methodIdentifier + " " + ie.getStackTrace());
* @param connectionPool
* @return
* Thread
public static Thread getInstance() {
if(houseKeeperThread==null){
houseKeeperThread = new HouseKeeperThread();
return houseKeeperThread ;
package com.ba.cdLookup.manager;
import com.ba.cdLookup.exception.CDLookupException;
import com.ba.cdLookup.server.CdLookupProperties;
import com.ba.cdwebservice.schema.cdLookupPacket.LookupFailureReasons;
import java.util.Properties;
import java.util.Vector;
import javax.naming.Context;
import javax.naming.NamingException;
import javax.naming.directory.DirContext;
import javax.naming.directory.InitialDirContext;
* ConnectionPool class manages, allocates LDAP connections. It works as a lazy
* binder and retrieves connections only when required. It doesn't allow
* connection greater then the maximum connection stated.
* To retrieve a connection the singelton method getConnectionPool is to used,
* which retruns thread safe singleton object for the connection.
public class ConnectionPool implements Runnable {
private int initialConnections = 0;
private int maxConnections = 0;
private boolean waitIfBusy = false;
private Vector availableConnections, busyConnections;
private boolean connectionPending = false;
private static int threadCount = 0;
* classIdentifier
private final String classIdentifier = "ConnectionPool";
* Apache Logger to log erro/info/debug statements.
protected static org.apache.commons.logging.Log log = org.apache.axis.components.logger.LogFactory
.getLog(CDLdapBuilder.class.getName());
* To get the attribute a systemaccessfor out of the search result
private String vendorContextFactoryClass = "com.sun.jndi.ldap.LdapCtxFactory";// "com.ibm.jndi.LDAPCtxFactory";
* context factory to use
private String ldapServerUrl = "LDAP://test.ldap.com"; // default ldap
* server live used by default
private String searchBase;
* environment properties.
private Properties env;
* DirContext
private javax.naming.directory.DirContext ctx;
* default search base to be used in Corporate Directory searches
private String defaultSearchBase = "dc=Pathway";
* search criteria
private String searchAttributes;
* search filter to retrieve data from CD
private String searchFilter;
* CorporateDirectoryLookup Constructor
* <p>
* loads the setup parameters from the properties file and stores them
* Makes a connection to the directory and sets default search base
* @throws CDLookupException
* @throws CDLookupException
private ConnectionPool() throws CDLookupException {
this.maxConnections = CdLookupProperties.getMaxConnection();// maxConnections;
this.initialConnections = CdLookupProperties.getInitialConnection();
this.waitIfBusy = CdLookupProperties.isWaitIfBusy();
this.searchBase = CdLookupProperties.getDefaultSearchBase();
//for local env testing
// this.maxConnections = 5;
// this.initialConnections = 1;
// this.waitIfBusy = true;
* For keeping no of connections in the connection pool if
* (initialConnections > maxConnections) { initialConnections =
* maxConnections; }
availableConnections = new Vector(maxConnections);
busyConnections = new Vector(maxConnections);
for (int i = 0; i < maxConnections; i++) {
availableConnections.add(makeNewConnection());
* ConnectionPoolHolder provide Thread safe singleton
* instance of ConnectionPool class
private static class ConnectionPoolHolder {
* connection pool instance
private static ConnectionPool connectionPool = null;
* If no ConnectionPool object is present, it creates instance of
* ConnectionPool class and initiates thread on that.
* @return ConnectionPool Returns singleton object of ConnectionPool
* class.
* @throws CDLookupException
private static ConnectionPool getInstance() throws CDLookupException {
if (connectionPool == null) {
connectionPool = new ConnectionPool();
new Thread(connectionPool).start();
// Initiate house keeping thread.
HouseKeeperThread.getInstance().start();
return connectionPool;
* Returns singleton object of ConnectionPool class.
* @return ConnectionPool
* @throws CDLookupException
public static ConnectionPool getConnectionPool() throws CDLookupException {
return ConnectionPoolHolder.getInstance();
* getConnection retrieves connections to the corp directory. In case
* there is no available connections in the pool then it'll try to
* create one, if the max connection limit for the connection pool
* reaches then this waits to retrieve one.
* @return Context
* @throws CDLookupException
public synchronized Context getConnection() throws CDLookupException {
String methodIdentifier = "getConnection";
if (!availableConnections.isEmpty()) {
int connectionSize = availableConnections.size() - 1;
DirContext existingConnection = (DirContext) availableConnections
.get(connectionSize);
availableConnections.remove(connectionSize);
* If connection on available list is closed (e.g., it timed
* out), then remove it from available list and repeat the
* process of obtaining a connection. Also wake up threads that
* were waiting for a connection because maxConnection limit was
* reached.
if (existingConnection == null) {
notifyAll(); // Freed up a spot for anybody waiting
return (getConnection());
} else {
busyConnections.add(existingConnection);
return (existingConnection);
} else {
* Three possible cases: 1) You haven't reached maxConnections
* limit. So establish one in the background if there isn't
* already one pending, then wait for the next available
* connection (whether or not it was the newly established one).
* 2) You reached maxConnections limit and waitIfBusy flag is
* false. Throw SQLException in such a case. 3) You reached
* maxConnections limit and waitIfBusy flag is true. Then do the
* same thing as in second part of step 1: wait for next
* available connection.
if ((totalConnections() < maxConnections) && !connectionPending) {
makeBackgroundConnection();
} else if (!waitIfBusy) {
throw new CDLookupException("Connection limit reached", 0);
* Wait for either a new connection to be established (if you
* called makeBackgroundConnection) or for an existing
* connection to be freed up.
try {
wait();
} catch (InterruptedException ie) {
String errMsg = "Exception raised =" + ie.getStackTrace();
log.error(errMsg);
throw new CDLookupException(classIdentifier, methodIdentifier,
errMsg, ie);
// connection freed up, so try again.
return (getConnection());
* You can't just make a new connection in the foreground when none are
* available, since this can take several seconds with a slow network
* connection. Instead, start a thread that establishes a new
* connection, then wait. You get woken up either when the new
* connection is established or if someone finishes with an existing
* connection.
private void makeBackgroundConnection() {
connectionPending = true;
try {
Thread connectThread = new Thread(this);
log.debug("background thread created");
connectThread.start();
} catch (OutOfMemoryError oome) {
log.error("makeBackgroundConnection ="+ oome.getStackTrace());
* Thread run method
public void run() {
String methodIdentifier = "run";
try {
Context connection = makeNewConnection();
synchronized (this) {
availableConnections.add(connection);
connectionPending = false;
notifyAll();
} catch (Exception e) { // SQLException or OutOfMemory
// Give up on new connection and wait for existing one
// to free up.
String errMsg = "Exception raised =" + e.getStackTrace();
log.error(errMsg);
* This explicitly makes a new connection. Called in the foreground when
* initializing the ConnectionPool, and called in the background when
* running.
* @return Context
* @throws CDLookupException
private Context makeNewConnection() throws CDLookupException {
String methodIdentifier = "makeNewConnection";
Context context = null;
env = new Properties();
log.debug("inside " + methodIdentifier);
try {
env.put(Context.INITIAL_CONTEXT_FACTORY,
getVendorContextFactoryClass());
env.put(Context.PROVIDER_URL, getLdapServerUrl());
env.put("com.sun.jndi.ldap.connect.pool", "true");
context = new InitialDirContext(env);
} catch (NamingException e) {
String errMsg = "CDLdapBuilder connect() - failure while attempting to contact "
+ ldapServerUrl + " Exception is " + e.toString();
throw new CDLookupException(classIdentifier, methodIdentifier,
errMsg, e, LookupFailureReasons.serviceUnavailable);
} catch (Exception e) {
String errMsg = "CDLdapBuilder connect() - failure while attempting to contact "
+ ldapServerUrl + " Exception is " + e.toString();
throw new CDLookupException(classIdentifier, methodIdentifier,
errMsg, e, LookupFailureReasons.serviceUnavailable);
log.info("new connection :" + (threadCount++) + " name =" + context);
log.debug("exit " + methodIdentifier);
return context;
* releases connection to the free pool
* @param context
public synchronized void free(Context context) {
busyConnections.remove(context);
availableConnections.add(context);
// Wake up threads that are waiting for a connection
notifyAll();
* @return int give total no of avail connections.
public synchronized int totalConnections() {
return (availableConnections.size() + busyConnections.size());
* Close all the connections. Use with caution: be sure no connections
* are in use before calling. Note that you are not <I>required</I> to
* call this when done with a ConnectionPool, since connections are
* guaranteed to be closed when garbage collected. But this method gives
* more control regarding when the connections are closed.
public synchronized void closeAllConnections() {
closeConnections(availableConnections);
availableConnections = new Vector();
closeConnections(busyConnections);
busyConnections = new Vector();
* Close all connections existing.
* @param connections
* void
private void closeConnections(Vector connections) {
String methodIdentifier = "closeConnections";
try {
for (int i = 0; i < connections.size(); i++) {
Context context = (Context) connections.get(i);
if (context != null) {
log.info(" connection name:" + context
+ " removed. Threadcount =" + (threadCount++));
context.close();
context = null;
} catch (NamingException e) {
String errMsg = "CDLdapBuilder connect() - failure while attempting to contact "
+ ldapServerUrl + " Exception is " + e.toString();
log.error(errMsg);
public synchronized String toString() {
String info = "ConnectionPool(" + getLdapServerUrl() + ","
+ getVendorContextFactoryClass() + ")" + ", available="
+ availableConnections.size() + ", busy="
+ busyConnections.size() + ", max=" + maxConnections;
return (info);
* @return the defaultSearchBase
public final String getDefaultSearchBase() {
return defaultSearchBase;
* @param defaultSearchBase
* the defaultSearchBase to set
public final void setDefaultSearchBase(String defaultSearchBase) {
this.defaultSearchBase = defaultSearchBase;
* @return the ldapServerUrl
public final String getLdapServerUrl() {
return ldapServerUrl;
* @param ldapServerUrl
* the ldapServerUrl to set
public final void setLdapServerUrl(String ldapServerUrl) {
this.ldapServerUrl = ldapServerUrl;
* @return the vendorContextFactoryClass
public final String getVendorContextFactoryClass() {
return vendorContextFactoryClass;
* @param vendorContextFactoryClass
* the vendorContextFactoryClass to set
public final void setVendorContextFactoryClass(
String vendorContextFactoryClass) {
this.vendorContextFactoryClass = vendorContextFactoryClass;
* @return the availableConnections
public final Vector getAvailableConnections() {
return availableConnections;
}Hi,
As the connection pool implmentation has the bug of not extending more than the min size, workaround I use is MIN_CONN=100 and MAX_CONN=101,and just waiting for the bug to get fixed. (using Netscape SDK for java4.0) -
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Hi All,
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Hello there, NapaJohn.
The following Knowledge Base article provides some great steps and information that should prove useful on troubleshooting personal hotspot:
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Hello. I have a WRT310N and have been having a somewhat difficult time with my xbox 360's connection. I have forwarded all the necessary ports (53, 80, 88, 3074) for it to run, and tried changing MTU and what-not.
I don't know if I have DMZ setup incorrectly, or if it's my settings.
Setup as follows:
PCX2200 modem connected via ethernet to WRT310N.
The WRT310N has into ethernet port 1 a WAP54G, and then upstairs (so that my Mother's computer can get a strong signal) I have another WAP54G that I believe receives its signal from the downstairs 54G.
In the back of the WRT310N, I have my computer connected via ethernet port 3, and my Xbox 360 connected via ethernet port 4.
Now, I first figured I just have so many connections tied to the router and that is the reason for being so slow. However, when I unplug all the other ethernet cords and nothing is connected wirelessly, except for my Xbox connected to ethernet port 4, it is still poor. Also, with everything connected (WAP54G and other devices wirelessly) I get on my PC and run a speedtest. For the sake of advice, my speedtests I am running on my PC are (after 5 tests) averagely 8.5 Mbps download, and 1.00 Mbps upload, with a ping of 82ms.
Here is an image of the results:
http://www.speedtest.net][IMG]http://www.speedtest.net/result/721106714.png
Let me add a little more detail of my (192.168.1.1) settings for WRT310N.
For starters, my Father's IT guy at his workplace set up this WRT310N and WAP54G's. So some of these settings may be his doing. I just don't know which.
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MTU: Auto, which stays at 1500 when I check under status.
Advanced Routing: NAT routing enabled, Dynamic Routing disabled.
Security: Disabled SPI firewall, UNchecked these: Filter Anonymous Internet Requests, Multicast, and Internet NAT redirection.
VPN passthrough: All 3 options are enabled (IPSec, PPTP, L2TP)
Access Restrictions: None.
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Port Range Triggering: It does not allow me to change anything in this page.
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Internet Access Priority: Enabled. Upstream Bandwith I set it to Manual and put 6000 Kbps. I had it set on Auto before, but I changed it. I have no idea what to put there so I just put a higher number.
Then I added for Internet Access Priority a Medium Priority for Ethernet Port 4 (the port my xbox is plugged into).
Administration: Management: Web utility access: I have checked HTTP, unchecked HTTPS.
Web utility access via Wireless: Enabled. Remote Access: Disabled.
UPnp: Enabled.
Allow Users to Configure: Enabled.
Allow users to Disable Internet Access: Enabled.
Under Diagnostics, when I try and Ping test 192.168.1.104 (xbox when on and connected to LIVE), I get:
PING 192.168.1.104 (192.168.1.104): 24 data bytes
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
--- 192.168.1.104 data statistics ---
5 Packets transmitted, 0 Packets received, 100% Packet loss
Also, when I do Traceroute Test for my Xbox's IP, I just keep getting:
traceroute to 192.168.1.104 (192.168.1.104), 30 hops max, 40 byte packets
1 * * * 192.168.1.1 Request timed out.
2 * * * 192.168.1.1 Request timed out.
As for the Wireless Settings, it is all on the default settings with Wi-Fi Protected setup Enabled.
To add, I have tried connecting my modem directly to the Xbox and my connection is much improved. I have no difficulty getting the NAT open, for it seems my settings are working for that. Any help with these settings would be VERY much appreciated.
Message Edited by CroftBond on 02-18-2010 01:09 PMI own 2 of these routers (one is a spare) with the latest firmware and I have been having trouble with them for over a year. In my case the connection speed goes to a crawl and the only way to get it back is to disable the SPI firewall. Rebooting helps for a few minutes, but the problem returns. All of the other fixes recommended on these forums did not help. I found out the hard way that disabling the SPI Firewall also closes all open ports ignoring your port forwarding settings. If you have SPI Firewall disabled, you will never be able to ping your IP from an external address. Turn your SPI Firewall back on and test your Ping.
John -
Do i need a Blackberry SIM (Data plan to get connected)
Hello, i have recently purchased a blackberry playbook 32GB.
i have below queries.
1. Do i need to have a BB data plan to get connected..even for the first time or may be later too.
2. Can a micro SIM with normal 2G or 3G data plan work on it say from AIRTEL or VODAFONE.
3. I tried connecting my Nokia E6 as a WIFI hotspot (using JOKU) , but playbook does not detect so..however it detects all other WIFI spots say from SAMSUNG phone.
4. Finaly i got connected with WIFI hotspot provided by SAMSUNG phone and was able to register. But that may not be always available with me. Thats where my second/third question is important.
5. After getting connected as in point 4, software upgrade was in process which was interupted owing to low internet speed. (being EDGE n/w). i am sure after S/W update i shall be able to use it for other purpose.
6. Even if i get a BLACKberry data plan micro SIM, will it work on NON BB smart phones?
7. I am new to BLACKBERRY, please help me.My first guess is that you bought a former Sprint (US) Playbook, which might not be operable in India.
I just don't know. You might try to return it to your eBay seller and get your money back and purchase a known working device.
Does it connect to WiFi?
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I recently transferred my internet service to another state.I have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the internet. Any suggestions?
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results. -
How to disable SSLv3 and keep only TLS for LDAP connection.
Hi,
I'm planning to keep only TLSv1.2 for LDAP connections.
I tried to set LDAP_OPT_SSL_INFO in LDAP Session Options using a SecPkgContext_ConnectionInfo Structure with dwProtocol SP_PROT_TLS1_2_CLIENT(as described here - https://social.msdn.microsoft.com/Forums/en-US/7544226d-97e1-4dae-a377-e382c2281e91/how-to-set-up-tls-in-ldap-connection?forum=vcgeneral),
but it returns LDAP_PARAM_ERROR.
I tried to call this function directly after ldap_sslinit/ldap_init and before ldap_connect() - without success, I tried to use other parameters with default values, I tried to initialize them by 0/other possible values - and also no success.
How I can do this?
Thanks for your advices.LDAP_PARAM_ERROR
https://msdn.microsoft.com/en-us/library/aa367026(v=vs.85).aspx -
Using Planning vs Essbase connection in financial reports
What are the pros/cons of using an essbase connection for financial reporting vs using a planning connection? we are on 9.2.1. using the Financial reporting studio client. These are basic financial reports-cost center expense reports, income statement, revenue analysis, etc.
I notice that when I use a planning connection, I cannot select any attribute dimensions in my financial report.
Also, are there any differences in the security used with a planning connection vs an essbase connection
Thanks
Jeff-- "I notice that when I use a planning connection, I cannot select any attribute dimensions in my financial report."
you can select any attribute (see WorkSpace->File->Properties->Financial Reporting...)
-- "Also, are there any differences in the security used with a planning connection vs an essbase connection"
there are not big differences.
We use planning for most of our reports. If report is very big (many rows or lines) we use financial report.
Edited by: brdmike on 04.12.2008 7:48
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