Steps Workflow aren't completing correctly

Hi everyone,
So I have an InfoPath form with a field in a form library titled "Manager ID" and it's exported from the form using Property Promotion. I have another field called "Manager Name" which is a person field in the same library. I have a workflow
that copies the "Manager ID" and populates it into the "Manager Name" so then we could do filtering and whatnot. Majority of the time the workflow runs with no issues but the odd time it says it's "Completed" but it didn't actually
populate anything. 
I have my own theory as to why this occurs but I want to know what you all think & perhaps help me out with a solution for this. 
Thank you!!!

Hi Mike,
Does the Manager ID store the ID of the users in the site?
If yes, then you need make sure that the ID of the users exist in the site.
To check the ID of the users, please follow the steps below:
Access the User Information List in the site collection where the form library exists with a site collection administrator and the User Information List URL should be
http://server/ _catalogs/users/simple.aspx.
Modify this view and then select ID under Columns to display ID of the users in this view. After that click OK.
And I also recommend to add “Log to History List” action under each step in the workflow to log the values to history list to see if the values can be obtained in the workflow.
Best regards.
Victoria
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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