Still paying for BT broadband

Hello
This January I switched from BT broadband to another provider because we were getting charged for using more than 10GB. We were sure we were not using 10GB but BT insisted we were so we gave up and switched to eclipse.
However although I am now happily with my new provider I am still getting charged for my BT broadband, web protection and of course my additional usage charges for going over 10GB. BT know I have changed as they provided me a MAC.
I have e-mailed them and written a letter but I still get broadband charges.
I don't know what to do.  All along we knew the the 10GB charges were innacurate and this proves it - I have changed suppliers and don't use BT broadband at all but they still charge me for overusage!!
What can i do?
Thank you for reading

I'm surprised the moderators of the forum have not been in touch with you regading this after you contacted them. You could always try contacting them again
https://bt.custhelp.com/app/contact_email/c/4951
Have you tried phoning BT on 0800 800150 and ask for Customer services. You will need to have your account number to hand. Explain to them what has happend and ask to speak to somebody that can deal with it. Obtain names and keep a record of times and what has been said. 
If you are having the bills still taken from your account I would stop and direct debit to prevent anymore money being taken. As you are no longer a customer the money should not have been taken and I would inform my bank of these and ask them to recover the money. I would inform whom ever you speak to at BT that you will be doing this.

Similar Messages

  • Have Premium account but still pay for US calls

    I use voucher to buy a premium account and it is successfully activated. But when I use my account to give a call to a US mobile or landline, it still charges me as before. I try to select a country (US) to make free calls under premium account, but when i choose the country and click "Select and Continue", it returns back to the main page, and nothing happens. Still pay for calls. Anyone knows how to solve this?

    If you are still under contract, and your old hub still works, the BT have no reason to give you a new one.  They don't just give away free kit to existing customers for nothing.
    When your contract runs out, you will be in a much better position to haggle.  If you threaten to leave, they will make it worth your while to stay.
    I must admit I'm puzzled why so many people are desperate to get hold of the new hub.  It may be prettier, but with the absence of Broadband Talk, it is less useful to me than my old Hub 1.5.

  • I started a download in app store and confirmed the billing information. if i cancel the download will i still pay for it?

    i started a download in app store and confirmed the billing information. if i cancel the download will i still pay for it?

    See this App Store Apple note: http://support.apple.com/kb/TS3624 and http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%2 0App%20Store%20Account%20and%20Billing

  • Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

    hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

    Hi Omid,
    Please refer to the help document below to fix the error 16:
    Configuration error 16 | CC, CS
    If the issue persists, please contact the support:
    Contact Customer Care
    Regards,
    Sheena

  • Wrong phone listed as returned and still paying for returned phone, how did I finally get a credit?

    I went to the Rancho Santa Margarita store back in February. On the 16th I switched to the Edge program and added my boyfriend. We bought 2 phones under the Edge, however, we needed to return his phone the next day due to no service at his work.
    The sales representative was great and returned the phone, however, on the receipt he listed my phone as being returned. I have been back to the store twice to get it fixed, called them multiple times as well and still no credit for the phone I no longer have in my possession.
    I finally did a live chat with a representative online with Verizon and he said he would look into and take care of it. But recently, I received an email from him saying that there is no record that the phone was returned so I would need to go back to the store that apparently won't or can't help me either.
    It is obvious that the wrong phone was listed on the return receipt since I am using the returned phone listed on my receipt and still paying for it as well. The other phone I am paying for is not even connected to a phone number. So it should be common sense and obvious that the wrong phone was listed as being returned because how could it be if I am using still using the phone that was apparently returned and it is connected to my phone line.
    I have spent hours trying to get this resolved and have now paid $275.12 on a phone that is in Verizon's possession but they won't and/or don't care to acknowledge the mistake on their part of listing the wrong phone returned.
    How can I finally get this resolved and get my money back? Any ideas would be greatly appreciated. I have never had bad customer service until now and would hate to cancel my account, but am very close to that point.

    Ok so I am still perplexed by this situation and why Verizon chooses to ignore my pleas to help me get a refund for a phone that I no longer possess since I returned it to them the next day. I am still having to pay for this phone and am getting extremely upset at this situation.
    To make matters worse since I posted about this situation at the end of January, I did have one person contact me from Verizon and ask me for more information. I provided that information and have not heard back as well as now all receipts related to this incident have been removed from my account. Well I did keep a copy of these on my computer and on several zip drives so I still have the proof of them continuing to charge me for two phones when it shows a receipt of one being returned even though they listed the wrong one.
    I sure hope this was a mistake and not a cover up to try and eliminate all evidence of this mistake.
    Should I go to the better business bureau with this issue? Has anyone else had a similar situation and if so how did you finally get it resolved.
    Thank you in advance for your information and suggestions.

  • If I buy Creative Cloud do I still pay for each program.  Adobe Acro asking for payment.

    If I buy Creative Cloud do I still pay for each program.  Adobe Acrobat keeps asking for payment.

    There is now a Creative Cloud forum which is probably a better place to get an answer:
    http://forums.adobe.com/community/creative_cloud

  • Do I still pay for the movie if not enough storage?

    if not enough storage to download a movie on my iphone, do I still have to pay for the movie? It downloaded halfway before I got the "not enough storage" message.

    This is why I hesitated before posting something in a discussion format. IPadgirl, thank you for your help with my question. I don't see it on my ITunes bill do I'm guessing it didn't charge me.
    Diesel, you have clearly misunderstood my question. I'm new to the IPhone and it wouldn't occur to me to check how much storage I had before trying to download a movie, especially since I don't have many apps on my phone. I didnt see the purchase in iTunes which is why I was unsure about being charged in the first place. Also, I back up everything on my phone every day to my computer. I have done that with any phone I have so that is not an issue. Clearly you are a major fan of Apple if you would defend its honor so passionately in response to my question. There is no reason to be a jerk about it, though. Your rude manner was not necessary and quite uncalled for.

  • Paying for 20mb broadband only getting 6mb

    Hi, this is my first post on this forum although i have had bt broadband for 5 years now.
    I'd just like to know if i am getting the most out of what i am paying for. having done a speed test i am currently getting 6.08mb/s download and 0.34 mb/s upload according to speedtest web site with a ping of 41ms. My exchange is only 0.4 of a mile from my house and according to kitz.co.uk using there maximum adsl speed calculator with my downstream attenuation of 20db stats that i should get dslmax of 8128 kbps, adsl2+ 20256kbps and states my line length to be approx 1.4km. Below is my stats from my home hub 2 type a
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 23:27:52
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    13.3 dB / 29.0 dB
    Line attenuation (Down/Up)
    20.0 dB / 13.5 dB
    Output power (Down/Up)
    19.8 dBm / 11.7 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    2 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    2
    What i do not understand is BE broadband say that i could get approx 16mb from my line. So is BT throttling my connection ? Over subscribed ?
    I have done a check based on post code for my exchange and it states that it can support adsl2+
    Can someone explain or check to see this is the maximum i can expect.

    Are you seriously? Only 20 mb?? And you are getting 6 mb from them??? In my country there is no such thing as 20 mb broadband... Minimum 100 mb! And it is very cheap! In UK you must pay about 30 pounds/month for 18 months and you will get this **bleep** and in my country you would pay only about 10 pound/month with no contracts and you will get from 100 mb download speed! 
    No, really... It is UK! It is very developed country, but broadband... Even Africa has that kind of broadband... I really dissapointed about that I will never understand why it is so hard to you to make better broadband. Offer to some companies in my country to do that job! They will do that with pleasure! And after a half an year you will see a huge changes.

  • Paying for total broadband and normal landline

    I'm not sure if I'm going thick, but I have bt total broadband with one number and a normal bt landline with another.....can I just have my total broadband without having the landline, which I never use.  and therefore am I paying for a service I dont use!
    Thanx  

    no you need the landline to get broadband.  the other number probably starting 05 is your broadband talk number and provides voip
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Hi,i just bought the Creative cloud membership and i would want to know why is t one year policy and you payed alot of money and still pay for the next month? Annual means yearly right ? why do i have to pay another next month.

    Hi i just want to know i bought the creative cloud and photoshop and premiere. All those and it said annual meaning i have to pay for the next year right? But why did it said that i have to pay for the next month? What happens  when i didn't pay the next month ?

    You may buy an annual subscription and pay monthly, or a straight monthly subscription... and, being a subscription, if you stop paying the software stops working
    If you want a one time payment, and you can use 3+ year old software, go to Creative Suite 6

  • Still paying for CC despite Cancellation!?

    Hi there,
    I've tried using the Support Portal on the Adobe Website to alleviate my issue, but unfortunately I'm either getting nowhere or just repeating the same steps over and over.
    Back in June of this year I had an Adobe Creative Cloud subscription which was due to expire, so I cancelled it after payment was taken just to make sure, and everything seemed fine, however, I hadn't checked my emails for a few weeks and noticed that in July another payment went out for the subscription I had just cancelled a month prior. When checking through my emails I clearly noted the one that stated my account had been altered from Paid to Free,  so I'm not sure why my account was changed back when I clearly went through the procedure of cancelling?
    I haven’t had a lot of time to mess with all this but I've tried the support portal which explains I just have to go the management page which shows my active subscription plans, but when I click the “Cancel Plan” link, it just shows a pop up linking to the support portal.
    Having already mentioned this on the forum I was greeted with a response to do what I just stated above, so I replied with a screenshot of the message that appears when trying to cancel, no answer was given after that, and that was about a month ago.
    And again another payment has gone out for this month after an automatic email was sent out when no funds were available to pay for this subscription stating that you are sorry to see me go and that if I don't want to renew I don't have to do anything further.
    Can I just have my subscription cancelled permanently? And what can be done about the funds which have been taken out to pay for it? Since...well I don't want to be subscribed and haven't wanted to since June of this year?
    Cheers

    Hi Mittell22,
    There is obviously a problem here if you cancelled your subscription at least 1 month prior before it was to expire.  You should contact customer care to have them investigate and to refund you the money that have been taken out from your account.  Please do not put this off and take the necessary actions immediately.  You should send the screen shot as evidence that you cancelled your subsciption as required.
    I hope this help?

  • TS1424 How do I stop an automatic download that I did not know I was paying for and have not opened for months yet I am still paying for months.

    I am paying for a magazine subscription that i did not know I had ordered (thought it was a free view). Now I get charged monthly and don't even read it. Let me know how I stop this auto-crap please.
    Thanks,
    Winger

    If you are not able to find an 'unsubscribe' option, you can always sumbit a request to iTunes Support, as they are the ones who handle your account. They will respond to you via email to follow up until the issue is resolved. I have included a link to this form below.
    http://www.apple.com/lae/support/itunes/contact.html
    Hope this helps

  • I still pay for my Prosite after buying Creative Cloud complete

    Hello
    I'm an old user of Prosite (I pay monthly).
    I subscribed to a Creative Cloud membership yesterday, but on my Prosite accound settings, I still pay my monthly membership. It supposed to be free with my CC membership.
    Note that each account (adobe and Prosite) are on the same Adobe ID
    Any ideas ?
    Thanks

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Still paying for cancelled BT Sport

    I've been a BT Sport only subscriber, watching via a Sky box, for the last 18 months.  I cancelled my BT subscription about 8 weeks ago, but I've noticed BT are still debiting the monthly subscription from my account.
    I've rang BT to find out why and have been told that I don't have an account and there is not an account registered at my address.  My name is not recognised by BT either.  Therefore, they won't help me!  Naturally, I've cancelled my direct debit via my bank account but I want my money back from BT.
    I've tried doing this over the phone and via an online chat.  But both say the same, they can't help because I've never had a BT Sport account and neither has my address.   Argh!!!  Any ideas please?
    Thank you.

    Hi mildcheese,
    Welcome and thanks for posting. I'll be happy to take a look at this for you. Can you drop me an email with as much detail as possible? You'll get the 'contact us' link in my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • I cant log in and my mom is still paying for it

    Im crying  i cant log in i no my U.N but not my Pass!!!! I changed it and now i cant log in on my ipod!!! not my mom is wasting her money on something dumb and pointless cause i cant even get in!!!!!!!!!!!! HELPPPPPPPPPPPP  
    Spoiler (Highlight to read)

    Hi,
    If you have an @mac.com or @me (MobileMe) name then the password needs to be kept to 16 characters or Less due a limit at the AIM server end.
    Use iForgot to change the Password
    A @me.com name associated with Lion/iOS5/iCloud will only work in Lion and iChat 6
    7:55 PM      Sunday; November 20, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

Maybe you are looking for