STOP pushing product upgrades during on-line chat support!

I cannot believe that Comcast is making support people push product upgrades so aggressively! Even worse...the deals aren't even relevant to what I need. I don't have a land line so why would I want enhanced vmail? I don't have two HD boxes so why would I care that a second HD box is going to be free? Also, it is ludicrous that I have to say type "No thanks" over and over again. "Here's a solution to your technical problem. Do you want to get XX for $XX?" Over and over. I use the support chat feature at least once a month and this whole hard sell is new. Stop it. Now. Please.

In the other case Apple went 90 days from the date THEY shipped the computer. It makes no sense until you realize there are people who will try to "extend" their warranties indefinitely until they have their first problem by not registering the purchase and trying to provide false data. So Apple puts the onus on you to prove you DID buy it June 29, and that's why I say get your retailer to back you up and it should just be a matter of straightening out the paperwork.
Good luck, sorry for the snafu, and post back the final result.

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Re: On Line Chat Support

Hello could inform me which is the number of trays of a printer stacker mfp 9050 model?<script type="text/javascript"></script>

Hello could inform me which is the number of trays of a printer stacker mfp 9050 model?<script type="text/javascript"></script>

On line chat

Isn't there an on-line chat support for AppleCare?
Peter

There is a link to Chat on this page;
iMac (Early 2006) Service

Error during OIM schema upgrade during product ugprade from 9.1.0.2 to 11g

Hi All,
We have received following error during product upgrade from 9.1.0.2 to 11g.
Error occurred during fourth step ( Task 4: Use Upgrade Assistant to Upgrade the Oracle Identity Manager Schema)
On the screen while running upgrade assistance (ua.bat)
Following message came on screen.
Schema Version registry >> succeeded
Oracle Identity Manager Schema Upgrade >> Failed
I could see only following error in the log file.
\middleware_home\Oracle_IDM1/server/db/oim/oracle/Upgrade/Oracle_upg_91_92_x2ell_92.sql
[2012-06-28T09:34:51.147-06:00] [FrameworkMR] [NOTIFICATION] [] [upgrade.FrameworkMR] [tid: 14] [ecid: 0000JWnikOB6qIvyKWYBSQ1Fv7Zd000005,0] finalize() instance 1 of 2
[2012-06-28T09:35:00.863-06:00] [OIM] [INCIDENT_ERROR] [] [upgrade.OIM] [tid: 13] [ecid: 0000JWnijRj6qIvyKWYBSQ1Fv7Zd000004,0] UPGCMP-00924: SQL error [{0}]
[2012-06-28T09:35:00.863-06:00] [OIM] [INCIDENT_ERROR] [] [upgrade.OIM] [tid: 13] [ecid: 0000JWnijRj6qIvyKWYBSQ1Fv7Zd000004,0] [[
java.sql.SQLSyntaxErrorException: ORA-00955: name is already used by an existing object
ORA-06512: at line 31
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:457)
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:405)
     at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:889)
     at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:476)
     at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:204)
     at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:540)
     at oracle.jdbc.driver.T4CStatement.doOall8(T4CStatement.java:202)
     at oracle.jdbc.driver.T4CStatement.executeForRows(T4CStatement.java:1074)
     at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1466)
     at oracle.jdbc.driver.OracleStatement.executeUpdateInternal(OracleStatement.java:2123)
     at oracle.jdbc.driver.OracleStatement.executeUpdate(OracleStatement.java:2067)
     at oracle.jdbc.driver.OracleStatementWrapper.executeUpdate(OracleStatementWrapper.java:306)
     at oracle.ias.mrua.plugin.oim.SchemaUpgrader.loadScript(SchemaUpgrader.java:303)
     at oracle.ias.mrua.plugin.oim.SchemaUpgrader.doUpgrade(SchemaUpgrader.java:139)
     at oracle.ias.mrua.plugin.oim.OIMSchemaUpgradePlugin.doUpgrade(OIMSchemaUpgradePlugin.java:302)
     at oracle.ias.mrua.MRUA.executePlugins(MRUA.java:3672)
     at oracle.ias.mrua.MRUA.internal_driver(MRUA.java:2448)
     at oracle.ias.mrua.MRUA.driver(MRUA.java:1710)
     at oracle.ias.upgrade.gui.UAUpgradeThread.run(UAUpgradeThread.java:390)
Any Idea ?
Ritu

Hi All,
We are also trying to upgrade OIM 9.1.0.2 which is present in our environment to OIM11g. Request your help.
Now how do we achieve the upgrade? Should my source of OIM9i software and target of OIM 11g software be installed on the same server?
I did install OIM11g and OIM9i on the same server and tried to do schema upgrade based on the link:
Upgrading Oracle Identity Manager Environment
But during examine phase I get error the below error
UPGAST 00091- ERROR DURING EXAMINE OF COMPONENETS
UPGAST 01004- UPGRADE IS UNABLE TO DYNAMICALLY LOAD COMPONENET SPECIFIC SOFTWARE MODULES.
When i check in the log in internet it says :
Cause: Repository upgrade framework was unable to dynamically load the Java classes of its component-specific software modules. mrua.xml file might have been corrupted.
Action: This is an internal error. Verify that the Java classpath has been correctly set, the mrua.xml file is correct, and that the .jar files for all component-specific software modules are present in the jlib directory. Contact Oracle Support Services for assistance
What is the javaclasspath to be set?how to check if mrua.xml and jar files are fine
Pls help.Any help is much appreciated.

My desk top Calender and My IPhone products have stopped communicating. even during hard wire sync. I cant figure out why..?

My desk top Calender and My IPhone products have stopped communicating. even during hard wire sync. I cant figure out why..?

Hi,
Try resetting your Sync Services. See here to reset your sync services.
Let us know how it goes.
Best wishes
John M

ICal stopped pushing messages to Exchange server after upgrade to 10.6.4

Hi
I upgraded to 10.6.4 this morning and since then my iCal exchange calender has stopped pushing messages to the server. If I change an appointment on my iPhone or iPad it appears on my Laptop, but if I add/change an appointment on my laptop it doesn't appear on my iPhone, iPad or the web based exchange.
I've tried deleting my account and reinstalling.
Any other suggestions?
Many thanks
David

I have had the exact same issue.... It seems 10.6.4 broke something. Email using the same exchange account info continues to work without any problems.
My iPhone 3G has no problem using its Exchange calendar functions as usual.
-Tom

Replacing development system with copy of production system during upgrade

Hello Guru,
We are planning to replace our development ECC 5.0 system with a copy of production system, and to perform upgrade to ECC 6.0.
SAP upgrade guide stating that:
"If you have modified SAP objects, make sure that you keep your development sysetem. Do not copy your production system to your development system for test purpose."
If we are planning to "Reset to original" for majority of SAP's objects during SPAU, are there other reasons we need to consider the impact of replacing development system with a copy of production system?
Thanks in advance!

Thanks for your response.
When we first implemented SAP system 3 and half years ago, the consultants and the developers were using the development system like a sandbox system, they tried out features or developed programs for learning purpose.
Hence, the development system and production system are very different.
There are many repair transport requests that will never transport into production.
Also, we developed client strategy (different client numbers for each system u2013 Dev, QA, Prod) during the initial implementation.
We were told by the upgrade consultant, it is standard that the development system replaced by a copy of production system during upgrade. The client number in development system will be the same as the production system after upgrade. If I want to avoid confusion for the developer & testing users, I would have to create a new client using the previous development client number, and then perform client copy.
As I review the SAP upgrade guide, I saw the statement about not to replace development system with production system, I would like to know the reasons behind SAP's statement.
By the way, we will replace our QA system with a copy of production system during the upgrade.

Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.

I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Lots of errors during basic text chat

With Leopard iChat 4 I'm constantly getting this error during basic text chats: "An AIM service error occurred. Error: Serv:RequestTimeout". I get this constantly... practically after each line I send. I am on dial-up but have NEVER had this problem before. Reminds me of the error I might get if I send lots of lines in a row very quickly but this is just after a single line and with a long pause. No matter what I do it seems to happen making iChat nearly unusable. Nothing has changed with my set-up since my upgrade to Leopard.
I'll add that I've noticed that I'm also losing my iChat connection to the aol server which never happened before.
Looking around it seems others are having a variety of problems so I suppose I'm not alone but I'm posting because I did not see any mention of this exact error.

I seem to have solved my various internet related problems (iChat was one of several) and the source problem seems to be the software provided by my dial-up isp, JUNO. The solution was to connect directly via OS X network preferences using PPP. In the past I've always used the JUNO software to connect. Earlier today it occurred to me that I have never even tired to bypass the JUNO software. Since logging on via Leopard's built in PPP I've not had any iChat errors and am also now able to send larger emails via smtp. So, perhaps in my case the culprit was an incompatibility between Leopard and the JUNO software.

Question about on-line chat

Can someone put my mind at rest?
I've just been on an on-line chat session trying to sort out an issue with a new printer. I got there by enetring various details on the HP site and I was given the option of a live chat for support. The techie asked for control and I passed it over.
He was very polite and helpful but couldn't solve the problem.
I was a bit concerned about the number of changes he appeared to be making to IP addresses associated with the printer and suggesting that I move the printer to the same room as the router.
When he called up my router and wanted me to enter my password I decided enough was enough and said I was uncomfortable with doing that and didn't want any settings changed. He then stopped the chat with no further communication.
Have I been scammed?
Thanks

Hi @dl2015 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

How to stop annoying preview saving during annotation?, How to stop annoying preview saving during annotation?

After upgrading to Mountain Lion, any time I open a big PDF ( for example 600 pages) with Preview, when I make an annotation as highlighting, I starts saving and this annoying process lasts for 45-50 seconds. Anyone knows how to stop Preview from saving during reading and puts it for when closing the application?

Open Terminal and enter this command which will turn off Autosave & Versions for TextEdit Preview.
defaults write -app 'Preview' ApplePersistence -bool no
Now reboot.
To turn off autosave and versions globally...
defaults write -g ApplePersistence -bool no

Siebel Database Upgrade Wizard fails for production upgrade

Hi,
We are doing a dry-run for production upgrade for our customer form Siebel 7.8.2 to 8.1. 1.4
Platform info:
Siebel Gateway, Siebel Server, Database Server: AIX 6.1 64 bit OS
Database: IBM DB2 V9.7
When running the Upgrade Database (upgrep + upgphys) wizard, the process fails to execute with errors.
Below is the error details:
1.Run the upgrade wizard:
Command: srvrupgwiz /m master_upgrep_prod_782.ucf
[IBM][CLI Driver][DB2/AIX64] SQL0444N Routine "SIEBTRUN" (specific name "SQL120127012149901") is implemented with code in library or path ".../sqllib/function/siebproc", function "siebtrun" which cannot be accessed. Reason code: "4". SQLSTATE=42724
SQLError Statement 0 000000024f2600fc:0 2012-01-30 00:34:05 SQL Statement: {call SIEBEL.siebtrun('SIEBEL.S_ESCL_REQ')}
DBCLog DBCLogError 1 000000024f2600fc:0 2012-01-30 00:34:05
[IBM][CLI Driver][DB2/AIX64] SQL0444N Routine "SIEBTRUN" (specific name "SQL120127012149901") is implemented with code in library or path ".../sqllib/function/siebproc", function "siebtrun" which cannot be accessed. Reason code: "4". SQLSTATE=42724
UpgradeLog UpgradeError 1 000000024f2600fc:0 2012-01-30 00:34:05
[IBM][CLI Driver][DB2/AIX64] SQL0444N Routine "SIEBTRUN" (specific name "SQL120127012149901") is implemented with code in library or path ".../sqllib/function/siebproc", function "siebtrun" which cannot be accessed. Reason code: "4". SQLSTATE=42724
We have raised an SR with Oracle Support and have done the changes suggested and verified the process as per the Bookshelf Installation Guide.
The installations have been verified and the required siebel procedures and functiuons are in place. The upgrade process is still failing.
Has anyone come across this issue. Could you please assist us in identifying the cause of failure. This is pushing back our go-live date. Any help would be greatly appreciated.
Thanks in advance.

Hi,I haven't faced the problem ,but just want to check whether right and supported version of db2 client is installed on the server box.

Re: Claim Your Adobe Licensing Product Upgrade

Dear Sir,
I received the email from your company about the claim for the Adobe Licensing Product Upgrade. I have log-in to the webpage with the coupon no. and find the coupon is already being deleted.
Please help to check if the coupon is deleted or we are not entitled to have this upgrade.
Thank you very much.
Keung

Hi Too,
My understanding is that you are referring to the claiming for the free upgrade in Volume Licensing purchase. Usually the coupon code will be active only for 180 days from the date of email sent to you. If the email is sent within 180 days, then as Nikhil suggested above, please contact Adobe Support.
You can either contact over chat or phone, but Chat is very good.
Regards,
Jairaj

Touchscreen stopped working when upgraded to Windows 8.1

I have an HP Pavilion Product EOK22UA#ABA and Model 14-1027cl (I think?) and when I upgraded to Windows 8.1, the touchscreen has stopped working. I've looked through the forums and I can't find someone with the same Product/Model as me and I'm trying to find a solution to this. I do not want to do the "Refresh your PC without affecting your files" because I have programs on my computer that I cannot get again because they were downloaded on education licenses (I am a college student) and I can only download once. Any suggestions on how I can get my touchscreen up and running again? Thanks.

Hello @s_jensen,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that the touchscreen on your notebook computer has stopped working since upgrading to Windows 8.1, and I would be happy to assist you in this matter!
Since your system may still have an older version of AMD graphics drivers installed on your computer, I recommend uninstalling the Windows 8 graphics drivers and installing the compatible ones for Windows 8.1. To do this, I recommend removing the drivers in Programs and Features and the Device Manager. Once the old software is removed, please restart your computer.
The drivers for your graphics card and touchscreen can be downloaded below:
AMD High-Definition (HD) Graphics Driver and
AMD High-Definition (HD) Graphics Driver
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

IPhone mail app stopped pushing mail

I am having the same problem with all 3 of my mail accounts including my mac mail and gmail. I've tried all of the fixes, resetting the accounts, restarting the phone, etc.. but as of four days ago, it simply stopped pushing email in or out. It looks like it's trying with the spinning wheel at the bottom, but the wheel doesn't appear at the top of the screen so I know it's actually accessing the server. I can still access the Internet and such, so it's not a connection problem.
Please advise.

Try locating and deleting these two preference/plist files:
~(yourUserName)/Library/Preferences/com.apple.mail.plist
~(yourUserName)/Library/Preferences/com.apple.LaunchServices.plist

STOP pushing product upgrades during on-line chat support!

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