Storm 2 turns off by itself? The battery isnt the issue.

Question

Its am older referbished phone, but i was told it would be just like new. It turns off for no reason with no warning at all. The battery isnt the issue, i already made sure of that. Is there anything I can do to fix it? I really need this phone to be reliable.

Answer 1

Does it turn off and stay off? If so, how are you able (what do you do) to turn it on again.
If it is rebooting on it's own....shuts down and boots up again....then there are several possibilities. It will be trial and error to solve. Start with easy. If you are using a microSD card, remove it and use the device for a while without. If it doesn't reboot, try a new card.
If the problem doesn't appear to be the card, start deleting apps one at a time and using the device for a while before deleting another. Start with the last app you installed and work backward. If after you have deleted an app the problem corrects, then that app may have been causing the reboot. You can reinstall the app and see if the problem returns, or do without. When you add the other apps you deleted, do it one at a time and use the device for a few hours before installing the next.
Next step if problem persists is a security wipe. Do a full backup before. Write down any essential phone numbers, passwords, etc. Go through the setup afterward but do not do a restore and don't install any apps. Use the device for a few hours or until you are confident the problem is either corrected or not corrected. If corrected, do a restore and add apps one at a time with a few hours use in between
Last step if all else has failed is a clean OS install. Or, you could jump straight to this right away. Again, test before you restore data or install apps. If the problem persists then it is likely a hardware problem.
- Ira