Stuck at connect to itunes, not able to restore as well and error code 9 is coming every time!
Recently I have updated my iphone 4s to ios8 ( biggest mistake ).
After a day my phone suddenly shut down and trying to boot and it got stuck at booting loop ( keep on restarting after apple logo comes ).
Troubleshooting done but no success :
After that I tried to restore my phone, now its stuck at "Connect to itunes" screen.
Everytime I try to restore Error 9 message comes and reboot my phone and stuck to "Connect to itunes" screen.
Tried to restore in DFU mode as well same ERROR 9 message.
Tried with different usb cable same ERROR 9 message.
Tried on different PC and Mac same ERROR 9 issues.
Tried downgrading my IOS 8 to IOS 7.1.2 option same Error.
Please suggest me possible solution
Hello ravish_02,
Thank you for using Apple Support Communities.
You can use the following article to troubleshoot your updating issues:
Resolve iOS update and restore errors
Regards,
Jeff D.
Similar Messages
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My iPod Classic 120GB makes a clicking noise when syncing with iTunes and will not sync. It will not turn on at this time and has been charged but does not hold the charge. After trying to sync, iTunes states that iPod must be restored. Have tried to do this but not successful, I receive an error code and have done the troubleshooting steps for the error and I am still not able to sync or use my iPod. HELP?
Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy -
I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?
Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
got it working currently restoring from backup good luck guys -
need help urgent, my iphone is stuck at connect to itunes screen, when i restore it using itunes, it shows error -1...may someone help me plz....
See:
iOS: Unable to Update or Restore
http://support.apple.com/kb/ht1808 -
Not able to update my os to 10.7.4.. every time i download it it says that it cannot be downloaded pls chk your internet connection whereas the internet connection is absolutely fine.. Can someone please suggest a remedy. Thanks
Hi I would know is it possible to download blackberry os last version ?
And from where I can get that file? -
I have tried to update my phone and it is stuck on "connect to iTunes" I have plugged it up to the wall charger because i have read that the new update can cause a battery drain and i have tried to reset it. None of this is working. Please help.
Device not detected in iTunes for Windows
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My iPod Touch 5th gen is stuck on connect to Itunes and i cant see any of my apps or anything internal.HELP!!! PLZ!!!
What exactly happens when you try to restore via iTunes? Error message?
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please help .......
I tried restoring my ipod ....
Now every time i try to switch it on .... the apple logo appears .....stays for a long time and then the device turns off
Every time i try to download a restore , it says network error ..
I have tried re-installing my itunes (it is the latest version) , disabled my firewall .
PLEAse HElp !!!!!!Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
Ye olde stuck in 'connect to itunes' after attempting to restore to factory
Hi everyone.
(I'm sure you've all seen this problem a gazillion times, and in-before-anyone-says "use the search feature", I have done, extensively all day, and have gotten nowhere despite applying the advice)
I've been gifted an iPhone 4, which was locked to EE. Online guide from Vodafone claimed that choosing to 'restore' your iphone via iTunes would restore to factory and remove the lock. Unfortunately what seems to have happened is, iTunes has attempted to update me to latest iOS, and in the process something has gone horribly wrong, now I'm stuck on the 'connect to itunes' logo. Connecting to my computer results in iTunes error message saying: "Your iPhone can't be updated; you must restore it to factory settings. If you previously backed up the iPhone, click Restore Backup after the restore process completes."
After completing the loading bar for 'Extracting software' I keep getting an error code 3014 which I've been able to ascertain is usually a connectivity issue. So far I have:
Put phone into DFU mode as it crashed on the Apple logo (with a grey line beneath), which is what imo created this loop
Setup port forwarding for all ports necessary for iTunes / iCloud
Attempted to use 3rd-party program to Exit Recovery mode, worked but then went straight back into recovery mode.
Disabled my firewall (Comodo) during attempt, still results in error code 3014
Created a new user profile with admin priviliges, error code 3014
Attempted to install an older firmware in case it's trying to update me to iOS8 or above, error code 3014
Reset my hosts file, zero entries yet again, error code 3014
I'm now at a complete loss as to what to try next... something tells me 'throwing at wall' or 'jumping up and down on' will not be viable solutions to the issue! Would greatly appreciate some help from the community.
Oh also worth mentioning, I don't have another PC or access to one at the mo to see if it's my PC's settings that are causing the issue.Check this support document, if you haven't, for some additional troubleshooting steps. http://support.apple.com/en-us/HT201442
If that will not do it, you can take a look at this and see if Recovery mode helps. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
The last resort would be to make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service Provider for assistance in restoring. -
IPod Touch still stuck on connect to iTunes screen after the restore. iTunes went blank.
Hi, I'm having problems with my iPod Touch. My iPod went off because the battery was empty. And when I tried connecting it to my laptop to recharge, the "connect to iTunes" screen suddenly appeared. According to iTunes I need to RESTORE it for it to work. And that's exactly what I did. However, after the restore and all, the screen is still stuck on the "connect to iTunes" screen.
By the way, it's a 2nd generation iPod Touch. And it's an MC model.
And to make things worse, my iTunes screen is totally empty. The RESTORE option is gone and I really don't know what to do anymore.
Hope you guys can help me out! I'd really appreciate it. Thank you!I really don't know what happened but my iPod Touch is working now!!! Thank you so much! I'm not really sure if it went to DFU mode or not but all of a sudden I can access iTunes App Store already!!! WOOOOAAAAHHHH! And it asked me to type in a new name for my iPod! So everything's good! Thank you so much! Thank you! You have no idea how happy I am right now!
For my iTunes:
Thank you!
P.S: Grrrrrrrr! My bad! I'm new here and I kind of messed up the Correct Answer and Helpful Answer buttons. Sorry. Dunno how to change them. -
****Ipod stuck on Connect to itunes, not connecting to windows 7****
I decided to update my Gen 4 ipod touch to iOS 6. an "error" had occured and the whole updating crashed. I cant do home button tricks because my home button is broken. Not only that... but my laptop's windows 7 WILL NOT connect to my ipod even though its plugged in. .WHAT AM I SUPPOSED TO DO!?!??!?!?!
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work. -
Above says it all. Frustrated, no one seems to have an answer. Anyone know of anything that could get me closer to fixing it?
Happened when iPhone 4 was updated to iOS 5. Problem was Kaspersky was on - I know this because I have had trouble when updating my iPhone in the past when it was on. Unable to get anywhere in terms of restoring because it's stuck on Connect to iTunes screen, computer won't recognise it and reset won't work.
Any help would be appreciated. Thanks in advance.I had this problem before and fixed it. Its happened to me again very recently so its not uncommon. I had to completely uninstall ITunes and most importantly uninstall Apple Mobile Device Support which can all be found in the uninstall programs in the control panel. once you have done that, re install the most up to date iTunes (don't worry about having to find another Apple Mobile Device Support software as the most up to date version of that gets installed with iTunes). Once that is done take out the USB cable make sure the iPhone is off or blank ad iTunes is not open. Then simply plug in the USB and iPhone you don't have to hold any buttons and the phone should light up and you get a message about the apple mobile device support software being installed then itunes opens asking if you want to restore this iPhone. if this doesn't work don't worry take out the phone and try a different USB socket making sure iTunes isnt open for some reason it doesnt like it open.
Hope that helps im only saying whats helped for me so sorry if it doesnt for you -
My iPad 2 is stuck at "Connected to iTunes" part and won't move on...
I'm tryin to restore my ipad but it's stuck on 'Connected to iTunes' with the picture of the cable and iTunes..
It's connected to iTunes but nothing is showing up.. What should I do?The iTunes icon and cable mean that it's gone into recovery mode : http://support.apple.com/kb/ht1808
You will need to connect the iPad to your computer's iTunes and you should be able to use it to reset the iPad, and you can then restore/resync your content to it. -
My iPhone 4 is stuck on "Connect to iTunes" screen
I was doing a recovery on my iPhone when something went wrong and now it's completely stuck. It's stuck on the connect to iTunes screen. ITunes doesn't recognize it and I don't know what to do. I've also tried to put my phone in DFU mode, but iTunes still don't recognize it.
I also am stuck but when I press restore from backup it says that
"find my iphone must be turned off before iphone can be restored. It also says to " go to iCloud settings on your iphone and turn off Find my Iphone before restoring your iphone.
However I am unable to do this because it is stuck at connected to iTunes.
I have turned it off and did a complete restore to factory settings all to no avail.
My phone is not working either. help -
Iphone5 stuck on 'connect to itunes'
iphone5 stuck on 'connect to itunes' & was asked to restore device through itunes by customer service personal over phone,& error 4005 showed. as asked by srvice guy i repaired 'apple mobile device support' & connected device through other usb ports too, and tried restoring through 3 computers,still unsuccessful! plz help
take a look at the link
http://support.apple.com/kb/HT1808
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