Stuck on "contacting email server"

Hi,
I have had several customers with E series Nokias have issues adding an email address to their handsets. Gmail and Yahoo mostly.
Web works OK.
Email address and password work fine on computer.
Email Setup > Start > Select Access Point > Enter Email Address > Enter Password > "contacting email server" and just sits there.
We've removed all access points, readded, tested in Web - ALL OK.
The access points are open, Internet type APNs on the Vodafone network.
Any suggestions?

@VodafoneIE
Welcome to the forum!
There have been issues associated with migration of existing OVI Mail services to Yahoo and it currently does seem very difficult to validate existing e-mail accounts with each stage taking an inordinate length of time to process.
The new POP settings for OVI Mail powered by Yahoo have to be entered manually incidentally.
Happy to have helped forum with a Support Ratio = 42.5

Similar Messages

  • 5800 set up problem, stuck in "contacting server"

    I have a big problem, I'm not able to use nokia messaging, it gets stuck after I write my e-mail address and paswords, the screen says "contacting e-mail server" and it lasts forever. I waited for over an hour yesterday and I had to cancel the process -I needed to make some calls
    I used nokia messaging on this same phone before, but I did a hard reset of the hard drive so I had to download and install it again. That's all I can add. And of course I'd like to know what to do,

    yeah same with me .. Im get stuck at c0ntacting email server ..my ph0ne is n97 mini
    Nokia made me pr0ud !

  • ICAL Email notification, stuck on communication with email server

    Hi,
    I know there is a ton of of these iCAL issues...
    I was able to get by some initial issues and now am stuck at the email notifications not able to send.
    Sending updates to an external address starts this chain of attempts to contact the mail server to send out the update. It repeats the following two segments repeatedly.
    My cal error log shows:
    2010-09-19 16:54:12-0700 [-] [caldav_task] 2010-09-19 16:54:12-0700 [-] [calendarserver.sidecar.task#debug] Checking for tasks
    2010-09-19 16:54:12-0700 [-] [mailgateway] 2010-09-19 16:54:12-0700 [IMAP4DownloadProtocol,client] [twistedcaldav.mail.IMAP4DownloadFactory#debug] IMAP factory connection lost
    2010-09-19 16:54:12-0700 [-] [mailgateway] 2010-09-19 16:54:12-0700 [IMAP4DownloadProtocol,client] [twistedcaldav.mail.IMAP4DownloadFactory#debug] Scheduling next IMAP4 poll
    My mail access log shows:
    Sep 19 16:48:52 beta dovecot[3149]: pop3-login: Disconnected (no auth attempts): rip=<iCAL Server IP>, lip=<Mail Server IP>
    Sep 19 16:48:52 beta dovecot[3149]: auth(default): new auth connection: pid=20637
    Sep 19 16:53:42 beta dovecot[3149]: imap-login: Disconnected (no auth attempts): rip=<iCAL Server IP>, lip=<Mail Server IP>
    Sep 19 16:53:42 beta dovecot[3149]: auth(default): new auth connection: pid=20639
    The attempts to send notifications do not reach the SMTP.
    My settings are correct in the notification settings (I created in OD and confirmed POP/IMAP/SMTP settings with mail clients), both POP/or IMAP (either don't work at this point) and SMTP are using SSL.
    The keychains com.apple.servermgr_calendar and .invitations both list the same system account with the password populated. The only difference is that .invitations carries the FQDN after the username ([email protected])
    I had seen with the default com.apple.calendarserver, it did more or less the same thing...
    From what I could research, the "(no auth attempts)" seems to suggest the gateway or mail server is not accepting the method or has all methods of authentication closed... However this shouldn't be the case, both mail server and ical have SSL use set in their respective settings...
    *(I understand that caldavd.plist has the option to hold a plain text password... however this is not currently in my caldavd.plist and I do not wish to use it. My mail server is set to only work with MD5 however... Issue perhaps?
    Any advice so I can catch up to where everyone else is stuck at would be pretty cool!

    I attempted to use com.apple.calendarserver again, but it does not authenticate at all on the mail server.
    Both my created and the com.apple. seem to be stuck in only being able to authenticate in PLAIN. I have given in on this and enabled the PLAIN authentication. From here the server log said com.apple.calendarserver had the wrong authentication. I don't see how this can be the case... (the mail server is a OD replica itself)
    So I went into WGM and merely re-pasted in what I had recorded onto the local account. The WGM goes on and on about how this com.apple.calendarserver is only a local account, but I don't see any way to make an OD account (I'm not sure if this is even critical) anyway so I'll leave it be.
    So now both email and normal across-OD invitations function.
    On invitation replies however I get this message in the mail access log:
    deliver(com.apple.calendarserver): Sep 26 02:54:12 Info: msgid=<[email protected]l.outsi dedomain.com>: saved mail to INBOX
    Sep 26 02:54:12 beta push_notify[2709]: error: <iq id='10003' to='[email protected]/push_notify' type='error' from='pubsub.beta.mydomain.com' xmlns='jabber:client'><pubsub xmlns='http://jabber.org/protocol/pubsub'><publish node='/Public/IMAP/beta.mydomain.com/portnum/Mailbox/C8BA4F7E-6E65-4C97-8BCC-BC 3D28FAFE4B'><item><plistfrag xmlns='plist-apple'/></item></publish></pubsub><error type='cancel' code='404'><remote-server-not-found xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq>
    Otherwise it seems the SMTP sees the invitation reply and regurgitates back to the com.apple.calendarserver mail... What happens to it from there is a mystery.

  • I have an iPhone and use Roadrunner as my email server. When I open RR it gives me 4 choices, inbox, drafts, sent and trash.  I would like to add saved, how can I do this.  I contacted RR and they said it is an Apple problem to solve.

    I have an iPhone and use Roadrunner as my email server. When I open RR it gives me 4 choices, inbox, drafts, sent and trash.  I would like to add saved, how can I do this.  I contacted RR and they said it is an Apple problem to solve.

    Roadrunner is POP email, and the feature you are looking for
    is a function of IMAP email. Roadrunner has not announced
    any plans to make IMAP available. If this is important to you,
    get a gmail account (which can be setup as IMAP)  and configure
    your Roadrunner account to automatically forward emails to the
    gmail account.

  • Is there a way to import contacts from an email server to an iphone?

    Is there a way to import contacts from an email server to an iphone?

    not that I'm aware of. 

  • Stuck on contacting iphone activation server

    i tried searching forum for answer and didn't find anything
    trying to update to new iphone software on my 3G.
    Seems to be stuck on contacting iphone activation server.
    I have tried it several different days.
    I have seen other websites say to turn off wifi after it starts contacting the activation server.
    That does not work.
    Can anyone help me?
    Thank you!

    You need an active connection to the internet. So if you are using Little Snitch on the Mac or other Firewall make sure you open up ports.
    If you wife can update and restore then using the same user, computer, internet connection, etc should allow you to update your iPhone as well.

  • Stuck in "contacting the ipad software update server"

    I'm trying to restore my ipad but i can't because im stuck in "contacting the ipad software update server". i have been waiting for several minutes but still nothing.
    what should i do?
    i have an ipad 3

    Hello vladdyak47,
    Thank you for using Apple Support Communities. 
    The following article should help to resolve your issue with updating your iPad. Take a look at the section "Download takes a long time, or you can't reach update server."
    Resolve issues with an over-the-air iOS update
    Regards,
    Jeff D. 

  • HT2486 how to sync all contacts from email server

    I have configure Mail in Apple MACBook Air and all mails are in sync with server mailbox (MS Exchange) but my contact list is empty.
    how to sync all my existing contacts from server to MACBook Air?

    You can try using the Outlook.com API which is part of Live Connect.  The documentation can be found at
    https://msdn.microsoft.com/en-us/library/hh826527.aspx  Hope that helps.

  • From reading this forum and my own it experance the HP "eprint" email server is flawed!

    Having read on this forum and from my own experience only a limited number of email providers email addreses will be accepted by the eprint email address it certainly does not accept emails from hotmail.com and hotmail.co.uk they bounce almost before they are sent!!!
    So own up HP I bought in to your sales BS  and there certainly wasn't any caveats saying that you eprint system does it did not work with certain email providers.
    I note that someone calling himself an interested employee of HP  has been suggesting that its the providers fault, well I have been using hotmail for donkeys years and the only time my emails have bounced is when I have incorrectly entered the wrong send address configuration or the attachments were too large!
    I am getting on, but for the life of me I cannot found any eprint support contact email address on their web page, is there one? or is HP hoping that their customers will sort out their problems for them?
    For the record I can see my printer on line via the eprint web site and all the reports are correct so its not a fault at my end .
    So HP if you actually monitor this forum get your act together and give us what your sales blurb said it would!

    For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may
    help resolve your problems.
    1.) Completely shut down your printer and restart it
    2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and
    then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at
    a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from
    completing.
    a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to
    reattach to the cloud.
    b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no
    ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
    I am an HP employee

  • Is it possible to sync one iPhone to two Macs? One for the music library and one for contacts, emails etc

    At home I have two Macs, one for work and another which acts as a sort of entertainment hub storing all my music, podcasts and videos as well as being for the family to use.
    Is it possible to sync my one iPhone to both Macs, with the work one just syncing things like my contacts, emails, calendars and apps while the other Mac would sync just the podcasts and music to the iPhone.
    Would this cause any problems and what is the correct way to go about this?
    Thanks for any help, tips and advice.

    As wjosted said, it's possible, but it's not recommended.
    Email does not sync with a computer. Only email account information is. Mail itself is synced with the mail server.
    Why not just sync with the computer you keep your media on and use iCloud (or whatever cloud service you want) to sync the rest? Seems simpler to me.

  • When I tried to update, I got this message: "/tmp/S_ku+qmL.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator" What do I do???

    I am running version 3.6.22 and would like to update. However when I tried to update from the Mozilla web site I got the message: "/tmp/S_ku+qmL.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator"
    What do I do now?? Paul Stager [email protected]

    I have tried downloading the file several times and get the same message: "No data received." I have no other system problems, I navigate well to other sites, but I'm unable to download this upgrade. Any suggestions?

  • Using nsMail email server, works fine in ns email tool, as of yesterday TBird 31.3.0 can not send or receive email. Have verified all setting for IMAP/SMTP OK.

    Will not retrieve incoming emails. When I try to send one, error message appears: "Sending of message failed.
    The message could not be sent using SMTP server smtp.ullisart.com for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator." I have checked all IMAP/SMTP settings and they are fine. I can receive and send emails to the same address via the email server provider's email tool. Using nsMail, WIndows8, Firefox, latest version of TBird. All worked fine two days OK and have made no known changes to computer installation since.

    ExchangeITPro,
    Thank you for your reply.
    >what SP are you at?
    As noted in the first paragraph: "We have an Exchange 2010 server, running under Windows 2008R2. Both
    the server and Exchange are current for Windows and Exchange updates. Exchange is on SP3 installed about a month ago with no errors reported in the event logs."
    >try restarting the transport services.
    Done previously as well as the entire server. No change.

  • The user or users have been added successfully, but there was an error in sending the e-mail message. The server may not be set up correctly to send e-mail. To verify that e-mail is configured correctly, contact your server administrator

    I got this problem when I tried to configure out-going email and add an account to farm administrator group.
    I configure out-going email according to this website http://technet.microsoft.com/en-us/library/cc288949.aspx
    Here are the screen shots.
    The SMTP server and email accounts work out OK when I use Outlook 2010 to test.
    Anyone can help me about it? Thanks.
    Here is the log.
    09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)                      
    0x1138
    SharePoint Foundation         E-Mail                        
    8gsf
    High    
    #160008: The e-mail address 'admin3.sharepoint@domain' contains illegal
    characters. df98555c-612f-4a58-9443-ab6e9a4fcc53
    09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)                      
    0x1138
    SharePoint Foundation         General                      
    8kh7 High    
    Cannot complete this action.  Please try again.
    df98555c-612f-4a58-9443-ab6e9a4fcc53
    09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)                      
    0x1138
    SharePoint Foundation         E-Mail                        
    7946 Critical
    Cannot complete this action.  Please try again.
    df98555c-612f-4a58-9443-ab6e9a4fcc53
    09/20/2012 09:21:00.36 w3wp.exe (0x1F7C)                      
    0x1138
    SharePoint Foundation         Runtime                      
    tkau Unexpected
    Microsoft.SharePoint.SPException: The user or users have been added successfully, but there was an error in sending the e-mail message. The server may not be set up correctly to send e-mail. To verify that e-mail is configured correctly, contact your
    server administrator.    at Microsoft.SharePoint.ApplicationPages.AclInv.SendEmailInvitation(EntityEditor picker, String subject, String message)     at Microsoft.SharePoint.ApplicationPages.AclInv.BtnOK_Click(Object sender, EventArgs e)
        at System.Web.UI.WebControls.Button.OnClick(EventArgs e)     at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)     at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String
    eventArgument)     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStage...
    df98555c-612f-4a58-9443-ab6e9a4fcc53
    The e-mail address I have tested it for several times and there is no problem.
    Anyone has any clue about this error?

    Hi.
    This I have seen before...
    It can be that the SMTP relay server is configured to only allow certain IP ranges or addresses.
    It can be that the firewall on the SP server does not allow for SMTP traffic (normally 25, for example for Exchange).
    It can be that there is an Antivirus on the SP server(Client AV) that prohobits the Timer service to send email from this server. I have seen MacAfee do this. Needed an policy change.
    If, its the builtin SMTP service you are using, check this link:
    http://blog.sharepointrx.com/2010/11/18/setting-up-the-iis-smtp-server-for-sending-email-from-sharepoint-2010-on-server-2008-r2/
    Check that and try again.
    Regards
    Thomas Balkeståhl - Technical Specialist - SharePoint -
    http://blog.blksthl.com
    Download the SharePoint Branding Project here
    Download the SharePoint 2010 Site Settings Explained here

  • I changed email servers but mail is attempting to be sent from deleted email server

    We have a new email server so I deleted the email account associated with the old server and then added a new server.  When I try to send an email, it is finding the old SMTP server and attempts to send using that (which of course fails since I no longer have an account there.  I can't find any vestage or reference to my old email server anywhere on my iPhone but it is still finding it.  Help, please?

    Hi Nick,
    From your description, I would like to clarify the following thing:
    A user with Full Access permission can’t send email from the shared mailbox unless they also have Send As or Send on Behalf permission. Please grant your IT mailbox send as permission or send on behalf permission to check the result.
    For your reference:
    Shared mailboxes in Exchange Online
    https://technet.microsoft.com/en-us/library/jj966275%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396
    Hope this can be helpful to you.
    Best regards,
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Amy Wang
    TechNet Community Support

  • Email server problem - failed to connect to server

    Since Friday 27th August I've been having trouble connecting to the email server for my BT Yahoo account. It simply can't find the server, even though none of the account settings have changed and it has worked fine for years. Weirdly, sometimes it works and emails come through (so the settings are obviously fine) but then it will stop working for no apparent reason. I use Thunderbird as my email client, but I tested the account in Outlook Express and it gives the same error. The account works fine over webmail, and through my iPhone, however.
    It seems like this is a DNS error rather than software related - is there anything BT-related that could be causing this, or any simple fixes? I've tried rebooting the HomeHub but that doesn't seem to have made a difference. I work from home, so this is a really annoying problem.

    Lynx wrote:
    Interesting - we have exactly the same problem. Haven't been able to download for days. This has happened with two different computers with different anti-virus systems - so one assumes it's not suddenly that. I can access my e-mail online and reply (having to bcc myself, so when it does eventually work I have copies on my outlook express. It was working perfectly one night and the next morning just stopped - nothing happened in between.
    I have tried to find out what the error number means, but no-one - not even BT's Help section - seem to have the solution. Have you ever seen the Eddie Izzard sketch on YouTube? This is definately one of those moments!
    If you find a solution - would really appreciate you posting it on here, so I can fix mine. Will do the same for youi.
    Hi.
    This sort of problem is hard to determine. It could be a few things, including a corruption of the mail account (which can last for a short time or a number of days), it could be a local problem - which you've ruled out by the different computer check, or perhaps a "stuck" email - say one which is spam/virus attached and the online checking systems failing to pass through it, or possibly a stale IP address.
    The latter 2 are easy to check, the first via webmail and see if there is anything near the "top" of the list that may cause a problem, moving to a new folder, and try again. The last can be tried by power cycling the router to get a new IP address. Disconnect the broadband and router for say 15 minutes and then reconnect to try again.
    If there was a major server problem, there would be lots more complaints.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

Maybe you are looking for