Student version Creative Cloud asks for serial number

I have paid for Creative Cloud for several months. Now when I try to open Photoshop, Illustrator or something else, it started to ask me for serial number. I've tried signing out and reinstall, but it does't help!

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
or
This is an open forum, not Adobe support... you probably need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Downloaded trial version but install asks for serial number.  How do I get around this step?

    Downloaded trial version but install asks for serial number.  How do I get around this step?

    The serial number is on the page that the download link was on: 1139-1001-3886-4854-1284-1828

  • Why is cloud asking for serial number?

    I have subscribed to the Adobe Cloud and I am having issues trying to launch my APPS - one of them was a trial that ended so I clicked the JOIN and paid my fee, now when I try and open the same app it asks the same question, trial ended please pay!!!
    If I sign in it then askes for a serial number!
    please help

    Does this help? http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  • Creative Cloud asking for Serial

    I know that many people have had this problem and have asked about it, but I haven't yet seen a solution actually working. I've tried logging out and back in, I've made sure all my information is correct, I've tried opening my applications and tried clicking liscence this software, but nothing works. This is getting very frustrating since I don't have a lot of money to waste on this if it isn't going to work for me.
    I currently have the anual one application subscription for Photoshop.
    Any solution to this would be fantastic, as long as it works.

    Hello hydemyaway,
    Will it be possible for you to share some of the files so that we can debug the probable cause for the issue.
    These are amt3.log, oobelib.log and PDApp.log files
    If you are on Windows, you can find these files in user's temp folder (open explorer, type %temp% in address bar and hit Enter).
    If you are on Mac, you can find these files in /tmp folder (open finder; click on 'Go' menu item on the top; then choose 'Go to Folder...' option and type /tmp).
    You can send these files as attachment in the mail.
    Regards,
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  • Lightroom (Cloud version) keeps asking for serial number. [was: HELP!]

    I purchased the creative cloud photography plan. I downloaded creative cloud and tried to start using lightroom but it keeps asking for a serial number and I dont have one I bought it all online and it wont let me use lightroom help!

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Encore CS6 asks for serial number? I have a Cloud membership!

    Why would this happen? I know Encore CC can't work with Premiere CC so i installed Premiere CS6 & uninstalled it and left Encore CS6. NOW ENCORE ASKS FOR A SERIAL NUMBER! Saying it's a demo version!!

    If Encore CS6 in cloud install asks for serial number:
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  • Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? Any ideas how I can get it to work?

    Hello! Lightroom is asking for serial number, which I don't have, despite just buying the Cloud? I had a trial version of LR, downloaded the Cloud, every other program works, including trials, but Lightroom does not. Any ideas how I can get it to work?

    Creative Cloud applications ask for serial number

  • Had trial version of Photoshop, now bought CCloud, but photoshop still asks for serial number

    I had downloaded a free trial of Photoshop, it expired, which led me to buy Creative Cloud so I could use it. Now after purchasing it, it keeps saying "trial expired" and wants a serial number, but every other app works ok without having to load a serial number. Also, have been on hold with customer service for well over 2 hours. I've tried uninstalling and reinstalling/downloading Photoshop multiple times (just like the chat help suggested) yet it still asks for serial number since trial has expired to open Photoshop. Help?

    I finally managed to get Customer Support on a Chat line.  There is no registation for CC products but you do have to activate your download/subscription using your Adobe ID and password.  That removes the request for a registration/serial number.
    I am now on line and happy.  Sad it takes so much sweat and frustration to get these simple things done.
    Jack

  • Trial version is asking for serial number ... helpp

    I selected "try" from the adobe CS5 page and when I am in the install window it asks for serial number.
    Why ???
    Now there is option to "try as a trial version" however it will not allow me to progress and select this option.
    Very Frustrating...

    Did you run any other trials already? in any case, try the suggestions listed in the respective section regarding licensing here and also have a look at the specific CS5 stuff.
    Mylenium

  • Photoshop CC shows a screen asking for serial number. How do I fix this?

    We purshased a signature of Photoshop CC, and I already had the evaluation version. Now, when I try to open Photoshop and make login with my Adobe ID, appears a screen asking for serial number. I´m not finding the serial or any other solution to this. Please, it´s urgent! I have tons of work to do

    Hi Ana,
    Take a look at this document and see if it helps:
    Creative Cloud applications ask for serial number
    regards,
    steve

  • I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    Please then use your web Browser  address http://www.adobe.com/  and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
    Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
    Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in  using the account that has the subscription the one you used above to Activate Photoshop.

  • Ho acquistato Adobe Creative Cloud ma il serial number non funziona

    è urgentissimo!!
    Ho acquistato Adobe Creative Cloud ma il serial number non funziona.. come posso fare?
    grazie Regà

    The Cloud does not use a serial number, it uses your paid account log in
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • I've just purchased creative cloud but the serial number doesn't work. What can I do?

    I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...

    See if the following help document leads to a solution:
    Creative Cloud Help / Creative Cloud applications ask for serial number
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    If you purchased thru the Adobe web site then you are not being conned.  You just might need to help to get you thru.

  • Trying to install Lightroom CC on second computer ( I have monthly paid account for CC)- when launching get asked for serial number - what do I do next?

    Trying to install Lightroom CC on second computer ( I have monthly paid account for CC)- when launching get asked for serial number - what do I do next?

    Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  • Cc lightroom trouble asking for serial number

    I purchased the cc photography package. I was able to download and open Photoshop but unable to open lightroom. It ask for a serial number. I tried the trouble shooting tips still having trouble.

    Hi Kirstygem,
    If the above mentioned steps have not helped , can you please try the below mentioned article. Although its for LR3 but its still effective for the newer version .
    Lightroom 3 asks for serial number launching in non-admin account
    Updated kb For LR5 : Preference and other file locations in Lightroom 5
    Do let us know if this worked for you or not .
    Cheers,
    Kartikay Sharma

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