'Stuttering' Broadband problems

I seem to have developed a fault with my Broadband in the last few days. I will be browsing the net when my broadband will suddenly fail for around 20seconds before connecting again as if nothing has happened. It started last Wednesday and has carried on since, and does the same on multiple laptops throughout the house.
I am connected via the Shipdham Exchange.
Router Stats:

try downloading inssider and then run it. This will show the broadcasting networks round about you and their channels including your own. Then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Ongoing phone and broadband problems

I have wrote below about my ongoing problems with BT. I am going to use this thread as a record and to refer others to because if I have to go over it one more time I fear my brain will melt. Advice appreciated.
Four months ago: Possibly/probably unrelated? I tried to make a phone call one day. The line was dead. Borrowed neighbour's phone as I thought I had a problem with the phone set itself but the line was dead with the neighbour's phone. The problem only lasted about a day. A few days later a BT engineer turned up. Installed a new face-plate over my phone socket.
Three months ago: I've had a broadband speed of 20 megabit for about 18 months. Then 3 months ago that speed starts to get lower. First to 8 megabit. Then 4 megabit. I remember one day doing 5 different speedtests* and getting just over 1 megabit on all 5. That's not the only problem. Whenever I get an incoming call or make an outgoing call my broadband is disconnected. This is happening 100% of the time and is still happening.
Two months ago: Phoned BT. After about 80 minutes on the phone I'm told it looks like the problem is our (BT) end. I was told I would receive a phone call the next day. I got that phone call and was told my connection would be back to 20 megabit in a couple of days. It never happened. Even as I was being told my connection would be back to 20 megabit in a couple of days I didn't have any faith in what I was being told. Maybe just something in the tone of the person I was speaking to gave me that feeling.
A few weeks ago. Some Scottish guy from BT calls me trying to sell BT Vision. I said 'no' and took the chance to tell the guy of my ongoing problems.
Background info: I have been at my current address and had a BT account for about 10 years. I just need to drop back maybe 4-5 years now when I was told by BT, over the phone, that I would be receiving a BT Home Hub (BTHH). I didn't ask for it. I already had a Netgear modem/router. That BTHH never turned up. I wasn't really annoyed about not getting a BTHH. I was angry that I didn't get a letter/phone call explaining why. Then about a year later I was on the phone to BT and mentioned that I had been told that I would receive a BTHH but it never turned up. This time I was 'promised' that I would receive a BTHH. Again it (BTHH) or a letter/phone call explaining why it wasn't being sent never happened.
Back to the BT Scottish guy I told the Scottish guy about my lack of a BTHH and finally I get an answer. Apparently I need a 12 month contract. I told him I couldn't commit to a 12 month contract right now as recently I have taken a dip in my income. One morning a few days later and a BTHH arrives from the postman. I unpack it but just before plugging it in I remember the phone call with the Scottish guy and so I just put the BTHH away in a cupboard where it still is. Plugging it in would mean committing to a 12 month contract.
I've now learnt this morning from BT that apparently I have committed to a 12 month contract early September which would be around the time of the Scottish BT guy phone call. Clearly there's been some mis-communication between the Scottish guy and myself.
23 September In an attempt at trying a different route to solve my problems I put in a complaint. It turned out to be quite a wall of text which I hate giving to anybody but there's so much to go over. By the way since 20th September my download speed is 0.25 megabit. My upload is faster!
29 September I received a phone call from BT and the person that phoned started to tackle my broadband issues. By this time I'm seriously thinking of putting in a complaint about how complaints are dealt with. Basically in that 23rd Sept. email I went over everything which I'm telling you guys about now. I also told them that I understood a 12 month contract, which I couldn't commit to, was needed for the BTHH but as I have one sitting idle in a cupboard here at home and I've been with BT for at least 10 years and I've been told (promised) that I would receive a BTHH twice over the years (when I didn't even ask for one!) then how about letting me have it. Or at least plugging it in to see if that resolves the problems as that might even save BT having to send out an engineer.
30 September The lady I spoke to on the 29th told me somebody would phone the next day. By now I have deja-vu of what happened two months back. I got the phone call earlier which was how I found out that apparently I committed to a 12 month contract early September. The guy said I should probably speak to accounts first so I'm waiting for a call from them now.
This has all turned into a convoluted mess that could of been solved two months ago. I have a BTHH which I can't use but which might solve my problem (although if it does I don't understand why as my Netgear modem/router does work). I'm very tempted to switch providers but maybe my problem still needs to be looked at by BT even if I was with another provider? My bill is now overdue and whilst I can't commit to a 12 month contract I do have the money for the latest bill. But would you pay for an internet of 0.25 megabit which should be 20 megabit? Or a phone that dis-connects your broadband.
The overall annoying thing about this is how my email complaint was handled. The complaint(s) need to be tackled as a whole. I have a couple of friends and have read many stories of people phoning BT and then after complaining they get some deals. Now whoever read my complaint, and I have a copy which I can provide, should of seen that I'm clearly 'in limbo' so to speak and said either 'keep the BTHH' or 'we may need you to send the BTHH back but for now try connecting it up to see if that resolves the problems'. Instead it looks like my email was read and then passed onto the broadband department. The lady who phoned on the 29th thought I was using the BTHH even though she had my email in front of her. I know that as she quoted a couple of lines from it. The guy who phoned this morning also thought I was using the BTHH.
All that's needed now is for BT to dis-connect me for an unpaid bill! I personally feel that I should get some compensation for such a poor connection over the last 4 months.
For all speed tests I used the BT wholesale one apart from*

Here's some screengrabs from BT wholesale taken at various times.
After that a couple of screens from my Netgear taken today.
I did run Routerstats Lite over a few days when this started. However I don't know what to look for in Routerstats which might be the problem.
7 August
20 August
7 September
27 September
30 September
Netgear Router status 30 September
Netgear stats 30 September

A persistent Broadband problem

Dear BT,
Posted this earlier in another thread, thought I would start fresh thread for this, as my post was conflicting with another customers post.
I have been experiencing chronically poor Broadband speed since around mid December last year, and I can’t get the problem resolved.
It is extremely frustrating. My Download Speed is for the most part around 136 kbps, though the upload speed is stable at around 250kbps, what ever my very varible download speed happens to be.
I have had numerous visits from ‘OpenReach’ since I first reported the problem back in December last year. When the first engineer called, ironically the speed had improved and I was getting a download speed of around 600 kbps. He tested the line and said it was good and could find no problems.
The improvement continued for a couple of day, then the speed gradually reduced back to a very poor state of around 136kbps. At this stage I did notice intermittent phone line noise, this would come and go, completely clear some days, then another day it would be very bad. In my opinion the weather conditions were not to blame as the intermittent line interference continued whatever the weather conditions, be it good or poor.
Just before Easter I reported a line problem as a voice fault.
Last Tuesday 6th April another engineer came to check noise on the phone line, frustratingly when he called the phone line was perfect and my Broadband speed and improved considerably. He found no problems with my line at all. For a couple of days the line was good, Broadband speed was between, 500kbps and 960 kbps.
He did say intermittent faults were the worst to pin down, and he said it would be better if the line completely failed, then it would be easy to trace, the only problem with that, I could be waiting months or even years for the line to fail.
Now again the speed has dropped out again, back to around 136kbps, there has been some slight interference on the line also. I am sure the noise is the cause, but frustratingly, each time I report it, the checks all say nothing is wrong with my line.
I have done all the usual checks on my equipment. My rooter is not at fault, as I have changed it, changed filters and also changed my phone this week. I am completely at a loss what to do!!
Also my rooter is connected directly in to the main BT box, so that rules out any internal wiring problems.
My broadband package is BT Total Broadband Option 3, so I can access BT FON, but I am unsure of the rules regarding this service as an alternative.
I would be pleased if my ongoing problem could be finally resolved. Finally below is the latest speed test, taken around 11:30am today, 11th April 2010.
Download speed achieved during the test was - 101 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps
Regards
Paul
Solved!
Go to Solution.

Hi, Chris, Roger, or anyone at BT,
I am back, after doing all the above, I am sad to report that my Broadband speed has just gone form bad to worse.
Below is a log over the last week or so.
Broadband log
· 14th tested voice line from BT test socket with filter and rooter: Line seems ok.
14th April 2010: Plugged new BT filter and rooter directly in to BT test socket. No improvement of BB speed. Download speed = 120kbps. Can now hear a distinct background hiss on voice line now the router is active. Changed filters, (4 different types) no improvement. (Filter is installed correctly. )
15th After 24 hours download speed improved to 640kbps. At around 16:00hrs, ASDL signal dropped out, 2 mins later when ASDLS signal re-connected, the download speed immediately dropped all the way back to 120kbps and stayed there for the rest of the day.
· 16th: BB speed very poor all day, stuck at 136kbps, still continuous background hiss on voice line.
· 17th: BB speed continues to be very poor, 120kbps, continues loud hiss on voice line.
· 18th: BBs a consistently poor 136kbps. Background hiss continues.
· 19th: ditto
· 20th: ditto
To day at 19:30 hrs, BST, voice line very bad, continuous interference, ASDL disconnecting continually. Obviously this noise on the line is the cause of the problem, but getting and engineer here when the line is bad, seems to be impossible, as every time one has called the interference goes away. Can anyone suggest where I go from here, because engineers have failed to correct my problem, see above posts, this has been going on now since last Early December last year. I am paying for a premium for a terrible BB and Telephone service.
Regards
Paul

BT Broadband problem (Dumfries)

Hi Im posting from Dumfries,i have a problem with broadband since yesterday.i have bt home hub 2.0 and only icon what is displaying on hub is power icon and wireless icon.broadband and phone icon doesnt flash.it's stays like that since yesterday,my neighbours seen a bt van (when i was in work)doing some fixing,propably on my phone line.any ideas what i can do now??i tried to call help desk but it was busy at the moment.might be adsl filter fault??should i buy new one??btw i tried every single hint and it still not working,please help.david

have you tried another hub /router ?
this link may also help you http://forumhelp.dyndns.info/hardware/hh2/hh2_issues.html
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband problems since April 2012

Hi
Is there ANY way of getting someone to sort out the line problems we have had since April this year? We have called pretty much every week since then, got the Indian call centre evdery time and complained about the 'noise' on the line and the frequent drop outs of broadband.... Each time we're told that the problem is being dealt with and then it is fixed and then, lo and behold it rains AGAIN and once more we have no broadband. We have noted down the last 12, yes twelve, occasions we have complained and been assured everything is fine now... and yet it isn't!
Any suggestions apart from just chucking in the towel and closing the account?
Jon

cangomaster wrote:
Hi
Is there ANY way of getting someone to sort out the line problems we have had since April this year? We have called pretty much every week since then, got the Indian call centre evdery time and complained about the 'noise' on the line and the frequent drop outs of broadband.... Each time we're told that the problem is being dealt with and then it is fixed and then, lo and behold it rains AGAIN and once more we have no broadband. We have noted down the last 12, yes twelve, occasions we have complained and been assured everything is fine now... and yet it isn't!
Any suggestions apart from just chucking in the towel and closing the account?
Jon
Hi Jon. Welcome to the forums.
The issue sounds like a perished outer casing for your telephone wires into the house, since the problem is a noisy line when it rains.
Any line test done when the conditions are dry will invariably not show up any problem - hence the possible reasons that the issue hasn't been progressed.
Contact BT Faults on 151 saying you have a noisy line when it rains, but don't mention broadband.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Broadband problem in Aberdeenshire: could it be re...

I am in Turriff in Aberdeenshire. My broadband has since Wednesday been on a go slow. Have reported the problem to BT, but seemingly getting no where. Complaint was escalated last night to "executive level" whatever that means, but still no resolution nor any sign of one. They are speaking to BT Wholesale, but say the remote tests they are doing are showing the line at 7,150kbps. I wish.
Download speed has gone from 6,950kbps to anything from 23kbps to 110kbps. This morning, as yesterday, it showed a glimmer of a return to 2,400kbps, but now back to less than 400kbps, hovering between 100kbps and 300kbps on the majority of occasions.
Yesterday it was below 100kpbs on the majority of occasions.
Upload speeds are also affected, too. They have been anything from 50kbps to 200kbps.
I have been posted screen grabs of the speedtester reports, which I hope show below.
The problem seems to mirror the many complaints from the Highlands at the start of the month and slow connections, which take up 18 pages on the forum
Anyone able to help?
I have been told by the Indian call centre the problem is at my end. I have, however, four Macs all are affected. The speedtester reports also show the problem with BT not with me. All in all not been very impressed thus far by the customer service received. The use of an Indian call centre is very frustrating as they are very difficult to understand.

<script type="text/javascript"></script> <script type="text/javascript"></script> <script type="text/javascript"></script> <script type="text/javascript"></script> <script type="text/javascript"></script>
FAQ
<script type="text/javascript"></script> This Last Test comprises of Best Effort Test: -provides background information.
Download Speed
176 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 176 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
IP Profile for your line is - 7150 Kbps
Your service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Please visit FAQ section if you are unable To understand the test results.
<script type="text/javascript"></script>
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
<script type="text/javascript"></script> <script type="text/javascript"></script>
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
<script type="text/javascript"></script>

HELP Broadband problem

Hi
can anyone help for 5 days now i have very low speeds spoke to BT twice who ensured me last night
that it would OK in about 12 hours time For 4 days i tested with speednet.com were my D/L would
always be 0.49Mbps (very strange it just would not go over 0.49) but my U/L was anything between 0.88-0.98
this always varied .When Bt got me to use there speed tester it would come D/L 411.0 Mbps & U/L 110.0 Mbps
absolute nonsense .One thing for sure they said my speed would go up in 12hours but from 0.49 to 0.70 is a
joke below i have posted my line status would be grateful if anyone could help
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 17:01:53
Downstream
4,526 Kbps
Upstream
1,164 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
8.5 dB / 5.8 dB
Line attenuation (Down/Up)
39.4 dB / 23.7 dB
Output power (Down/Up)
6.8 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
645 / 0
CRC Errors (Down/Up)
61 / 0
HEC Errors (Down/Up)
565 / 0
Error Seconds (Local/Remote)
45 / 0

Hi thanx for the reply , i have been with BT broadband for over 18months now and have never had any problems
i am connected to the master socket and i have done numerous test throughout the house with different sockets
with the line straight in or with a different ADSL Filter still speedtest net tells me i'm getting 0.70Mbps but below i
have posted what bt tester says and i usually turn my broadband off at night and have had no poblems doing this in the past 18months thanx again for the help
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
771 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 771 Kbps
For your connection, the acceptable range of speedsis 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4526 Kbps(DOWN-STREAM), 1164 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.19:20.83:56.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
955 Kbps
0 Kbps
1164 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 955 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1164 Kbps

Re: Never ending broadband problems......

Broadband connection issued started mid September 2014. Broadband light is on (steady blue on Hub 3) but connection slows down severly in peak and also off peak times.
Contacted BT every time by phone and email and the connection seems to be fixed after 5 days contacting BT but connection drops again after a week.
Fed up with contacting BT over and over again. I keep checking cables and everything is correctly attached so the issues are definitely on BT's side with either faulty broadband cables in my area or connection issues at BT's main hub!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
I moved your post to start your own subject so replies are for your problem and not confused with other post originator which is now marked solved
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Mavericks broadband problems

Since installing mavericks 10.9.1 my broadband connection has become very intermittient, Any ideas?

How are you connected - wifi or ethernet? In what way intermittent - slow, dropping connections?
If you are running any anti-virus software that seems to cause problems for some running Mavericks, particularly Avast - based on reports on here.

Very strange broadband problem

Our bt broadband drops out continuously and will only return when we use our landline to make a call! Can anyone help with this problem? Any ideas?

sorry but does the problem happen when using test socket. if so then this seems to apply and you need to report a phone fault to 151
http://www.filesaveas.com/jarviser/hubtrouble.html#type9
if you can stop the drops in conenction then you can get noise margin back to normal 6db from your 15db which will increase you connection speed and therefore improve your download speed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Audio/Video stuttering/halting problem - mouse interaction

Hi all -
I’ve been experiencing a problem since I updated my MBP to 10.4.8: stuttering audio and video. Any audio (iTunes, Flash w/ audio, Quicktime w/ audio) doesn't play smoothly - it halts for a few hundred milliseconds, plays, halts, etc. In some cases, it causes the audio and video to lose sync.
However, as long as I keep the mouse moving, the stuttering stops. Also, it matters which pointer device I use. I generally use an external USB trackball, and when that is plugged in, the audio stutters at a noticeably different rate than when the trackball is unplugged. If I am using the integrated touchpad, the stuttering is much worse (longer gaps in playback), but it’s still the case that as long as I keep the pointer moving, the stuttering stops.
From this, I conclude that it’s a mouse problem that is somehow interfering with A/V playback. Has anyone else experienced this? Does anyone have a different diagnosis and/or a solution?
Macbook Pro 1.83 Mac OS X (10.4.8)

Puzzling, the USB Bus would seem to be the most likely culprit here, are you playing back files from the internal drive or an external one ?
Have you tried removing / updating the trackball software ?
(I suspect something is hogging the bus cycles - trackpad, ball, mouse, isight, IR etc. are all USB devices)
In System Preferences/Keyboard & Mouse/Trackpad have you got 'Ignore accidental input' checked or not ?
Maybe try a reset of Parameter RAM ? (Apple/Option/P/R at start and wait for three chimes before letting go)

Help with stuttering/jittering problem AFTER export

Hi all,
I'll describe the problem, then the solutions I've tried. First, my system is a Dell Precision 690 3.0Ghz dual core, 2Gb ram, win XP pro service pack 3, Premiere CS4. I also updated to the latest nVidia drivers (8 Jan 09, ver 181.20) which fixed a separate crashing problem with CS4.
Here's the problem. My video in the timeline previews perfectly. No jittering, stuttering, or flickering. When I export my video, I always get some scenes jitter or stutter (the action in the scene jumps around back and forth). This generally occurs in the same places of a scene. I don't have any stills or freeze frames.
I've read some of the forum threads on flicker and stutter, but they mainly apply to a frozen frame, or picture. I've played with the following with no effect: anti-flicker, gaussian blur, increasing my bit rate, exporting to different formats (mpeg1, avi, wmv).
My frame rate is 29.97 drop frame. It wouldn't allow me to change my field order. Other settings are NTSC, multiplexer (Mpeg1) (I'm not sure what that does), multiplexer bit rate=variable, video bit rate tried at CBR= 3.0Mbps, and VBR1 (min=1, avg=3,max=4.5).
This is driving me crazy as my timeline preview is perfect. Please help!!!
Thanks very much in advance! Also, is CS3 less problematic than CS4?
RickyRoma

Ricky:
The successful export was based on a time consuming troubleshooting work-around.
This was a corporate video that was played at a fairly large meeting. Several months later other departments of the company wanted to use the same video, but with some shot changes that are relevant to their departments. In the meantime, we upgraded to CS4 and had to open the CS3 project with CS4 (We uninstalled CS3).
I narrowed down the jitter problem to a graduating Gaussian blur added to a PSD on Video layer 1 that had an image above it on Video layer 2 with a transparent background. Gaussian blur and fast blur cause unacceptable image shake when the timeline is rendered and the shaking exists in the exported AVI. Fortunately, I was able to overlay segments of the original CS3 exported avi over the shaking areas in the new CS4 project because those areas were not changed.
The overlay presented yet another minor problem. The aspect ratio of a widescreen NTSC video exported from CS3 is about 8 pixels wider than that exported from CS4. So I had to stretch the old CS3 overlayed avi segments to a place on the timeline where the aspect ratio change was not detectable.
*It is possible that one of the editors stretched the width of the CS3 avi. One person in the forum did confirm though that CS3 exported avi's with a slightly wider aspect ratio than CS4.
We had a few other weird problems with this converted from CS3, CS4 project:
1.) Certain still image transitions failed to work. They would appear normal until rendered. The exported avi would be missing the transitions.
I found a workaround... For whatever reason hitting the "reset" icon in the Effects Control pallet (keyframe added) fixed the missing transition problem.
2.) Some timelapse, scaled down P2 1080i footage on the timeline exported with an odd unintended effect. The sky with clouds would hold a few frames, then jump ahead. Kind of a stop-start effect that was not in the original footage.
Didn't find a work-around.
3.) A still image at the end of the video shook violently in the export.
I fixed that by being able to overlay the original CS3 avi over this area.

BT not helping yet with my broadband problem - Is ...

Hello Forum,
I do hope someone can help. I have been a customer of BT for over 20 years and have used BT broadband for about 5 years. In the last month our service has been very poor.
I can still get onto the internet, check emails and surf sites (slowly), but it has become almost impossible to watch any movies (lovefilm) or watch iplayer or youtube. Perhaps 1 time in 5 it will load and play a video without any problems, but only for about 10 minutes at the most. Then they will fail to carry on loading and freeze up.
I was using an old home hub 1.5
I switched the modem router to a netgear DG834 I had and there was no improvement.
Then I "upgraded" to a home hub 3 for the last 2 days, but there has been no improvement.
I can't get the Indian Call centre to give me any Broadband help right now, because they are saying they can't access my account information, becasue I am still on an old BT backend system call Smart Accounts.
Anyway, they are trying to migrate my account information. But the UK team are saying they may not be able to migrate the back-end data because one of my lines is an auxilliary line. (This is not on my broadband line. I have two telephone numbers into my house. One number has an auxilliary line on it and the other number has my broadband on it. I have had this service for nearly 10 years as I need this flexibility as I do a lot of work from home. I also pay an arm and a leg for these lines etc).
So because of this "old" system I have not been able to get the Indian Support Centre to send round an engineer as they can't book it on the system. The UK people can't book an engineer as this is booked via India they say.
So after more than 10 hours on the phone to various departments I am stuck in limbo land, paying a lot of money for lines and broadband, the latter now working very poorly.
So what can I do? If I just refuse to pay the next bill when it comes I I will just get cut-off and be tossed aside.
I just want my broadband to be sorted out and to carry on happy as larry, just like before.
I am 99% confident that the problem isn't my computers ( I am quite well trained, but admittedly not an expert ).
When I look at the summary data of my broadband connection, it always seems to be quite consistent. It usually says this:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
1 day, 06:43:30
Downstream:
8,128 Kbps
Upstream:
448 Kbps
Here are my detailed adsl stats
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.8 dB / 24.0 dB
Line attenuation (Down/Up):
24.5 dB / 16.0 dB
Output power (Down/Up):
20.1 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 53
CRC Events (Down/Up):
298 / 82
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
12821 / 50
Error Seconds (Local/Remote):
0 / 0
BT Wholesale Broadband Performance Test
Download Speed (Mbps): 6.93
Upload speed (Mbps): 0.15
Ping latency (ms): 47.88
Please can anyone help me or tell me what I need to do to get this working properly?
Thank you,
Colin

Thanks for the replies.
I am using ethernet.
I have tried from 3 different computers on my network and it is no better on any computer.
My main computer is also directly connected via ethernet into the back of the home hub and the other modems/routers I have tried. All give poor perfformance when trying to something needing better bandwidth, such as a movie etc or a bbc news video etc.
Here is a rerun of the speed test and adsl connection details:
BT Wholesale Broadband Performance Test
Download Speed (Mbps): 6.58
Upload speed (Mbps): 0.25
Ping latency (ms): 731.50
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
1 day, 07:37:01
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
7.9 dB / 24.0 dB
Line attenuation (Down/Up):
24.5 dB / 16.0 dB
Output power (Down/Up):
20.1 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 53
CRC Events (Down/Up):
299 / 82
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
12822 / 50
Error Seconds (Local/Remote):
0 / 0

N8 broadband problem

Hi All.
I really needs your help.
I just bought N8 and when i try to connect it to my Home Broadband Internet. the whole internet drop down.
I tried alot. to connect to my home internet and everytime i create the connection. the internet drop down and then I need to shut down the both(Modem and Router) and to delete the WLAN from my N8. so I can use the internet in my home...
Any Idea how to connect my N8 without droping the internet???

baban wrote:
what do u mean?
Sorry ... but all I know that when i am trying to open an internet page throw my mobile here in UK ... the whole Internet connection drop down.
Right you are a UK user, are you using BT Homehub or if not what make of router?
This is not an unusual issue as in this thread:/t5/Connectivity/N8-00-WLAN-HomeHub-Connectivity-problem/m-p/791682/message-uid/791682/highlight/tru...
Happy to have helped forum with a Support Ratio = 42.5

Online Check for Broadband Problems FAO Kerryg

Kerry , It is all very well pointing us to this site in this post of yours:
http://community.bt.com/t5/BB-in-Home/Check-online-for-broadband-service-problems-in-your-area/td-p/...
but it really does need to be kept up to date , especially with the major network problem I was told of when I called support. Not olny would an update keep us posted on the situaion , but would also reduce the number of calls to support to give out the same story to everyone.
Come on you have got the tools , please use them...

OLD-JUD wrote:
Same result as previous visit nothing wrong at my end, the engineer advised me to post on here for help.
Please advise!
as before can you post the adsl stats from the HH3 and also the rsults from btspeedtester.
are you connected to master or test socket?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

'Stuttering' Broadband problems

Similar Messages

Maybe you are looking for