Subject: Iomega 2Tb drive problem [Incident: 140625-000127]

Hi Andrew,
I logged query about our NAS's drive problem on 25/06/2014 and have not receive any reply yet from your support team; Can you please look into this. 
The Incident No: 140625-000127.
Cheers.

Hi there,
I have been unable to create Dump file from the Device (NAS).
The procedure followed:
(With all 4drive)
1) Login to your StorCenter as administrator and change the URL to /diagnostics.html
2) Choose the option "Support Files" and click on "Create a dump file".
3) Please download the dump file you have just generated and send me a copy of the dump-XXXXXXXXXX.tar.gz archive as attachment by simply responding to this email.
I also took out drives (No. 4&3 ) reported as missing on the 'system status' and the procedure above was repeated, but still doesn't create the dump file. 
Can you please provide me with additional information on how to create the dump file.
Cheers,

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