Subnet netboot problem

I have an OS 10.4.8 Xserve running AFP, NFS, & NetBoot services. All DHCP & DNS services are provided by Cisco routers & Dell servers as part of a college-wide network. The client Macs are split across four separate VLANs with the Xserve on one of the four VLANs. Both NICs are enable for NetBoot and I have also enabled the Xserve's DHCP service but with no subnets or static maps set up so that the service is running but not handing out IP addresses. The VLAN routers have an "ip helper" pointing to the ip address of the NetBoot server BUT I can't get any of the client machines on the non-Xserve VLANs to boot when holding down the 'N' key; any machine on the Xserve VLAN will NetBoot consistently. The Open Firmware and Terminal firmware workarounds are successful but I need the 'N' key option to work.
I have seen the Apple kBase document 107655 and am somewhat intrigued by the fact that Apple Tech support will help over the phone IF you have purchased a Server Support contract, which suggests to me that there needs to be some modification to the server configuration, rather than just a simple router config command, to resolve the problem!
Has anybody out there actually received phone support from Apple for this issue and if so would they be happy to pass on the appropriate server (or any other) fix?
Finally I apologise if this issue has been resolved successfully elsewhere on the discussion list but I have spent an awful lot of time trawling a large number of lists for a suitable solution and come up with a blank.

Leif, thanks for the reply.
Yes I've read & re-read the article (and many more!) and also passed all the info on to my network system administrator who has configured the subnet routers accordingly but without success. I would still like to know what advice or instruction Apple Server phone support would offer but our IT dept can't justify the cost of Server support for this single issue as all other aspects of server configuration are documented fully.
Thanks,
Glenn.

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    Hello,
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    network-object object SUNCOR-PUP-2-Network
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    pager lines 24
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