Subscription renews on 19th August 2012. Still una...

Hi
My subscription was renewed on 16th August and from 19th August i should have been able to make calls, now still unable to make calls????
Details of subscription
Product name: Package
Total amount: EUR7.69
Transaction date: Aug 16, 2012
Order number: [removed for privacy]
Order status: Delivered

Same with my subscription, 400 minutes for landline and mobile calls to Russia

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