Subscription Suspended

When I try to access InDesign, a "Subscription Suspended" message appears and when I try to update, another message appears, "Please connect to the Internet and retry." I am connected to the internet. I have tried this with a Mac and a Windows laptop with the same result. Please provided information on how to work around this.

Nobody here can help you. Try calling the Adobe Customer Support number for your region.

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Subscription Suspended because of clock settings! OUTRAGEOUS!

Hi,
I've paid for Adobe Creative Cloud, and when I don't have an internet connection my subscription is suspended. This is not good enough Adobe.
Sure my clock settings seem to reset after restart - but I have paid for my subscription! So let me use my program. When I restart and don't have an internet connection to update my clock my Creative Cloud is useless.
Either give me a refund for broken software, or update the way this works. I'm a paying customer, and your DRM is broken because of a clock! This is ridiculous, I'm not happy.
Regards,
Michael

Sorry, but since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Can't create website again, says subscription suspended

I cannot create Azure website due to error 'subscription is suspended'. I'm still on free trial and I can create VMs, databases, and other stuff---but not websites.
I contacted microsoft directly but he said this is technical problem, not billing, therefore I should contact technical support---which I cannot do because free trial credit doesn't allow me to purchase azure support plan.

The same thing happened to
me too. Was
only 3 days of account. I
contacted theweak support of Azure
and gave an
excuse that my account generic promised the
rest,for this was
suspended.
The only content that it
contained was a
page under construction.

12 MONTH Subscription Suspended!

I am writing to you because my account has been blocked again, there is a restriction on my account and I cannot use my 12 month, 120 minutes subscription that I purchased on April 11. 2015. Also, I noticed that Skype has posted on my account payment history the $227.88 that I paid for the 12 months, subscription as “fraudulent.” But I wanted you to know that the payment for Order No. xxx is not a fraudulent one. The transaction was a valid transaction and the payment was successful. I had a conversation with my bank about 3 weeks ago regarding Order No. xxx after they contacted Skype Customer Service and I was informed by my bank that the Order was a valid purchase and the payment was successful according to Skype. So, I don’t understand why Skype has put a restriction on that valid subscription that I have been using since April 2015 and now has indicated it as “fraudulent” on my payment history on Skype.I know well that order No. xyz was the invalid transaction (fraudulent one) and my bank disputed for it in April, 2015. So, please if you can explain to me what is going on, why this confusion and restore back my 12 months, 120 minutes subscription for me, I will appreciate.Thank you and I look forward to hearing from you soon.P.A

Hi,
Minutes are reset every month on the same date you made the initial payment.
If you purchased subscription on the 10th then each month on the 10th minutes will be reset.
Note: Unused minutes are not carried over to next month.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

IPod Shuffle and Podcasts

I have just bought an iPod shuffle. Is there anyway to have my iTunes consider any podcasts transfered to my iPod as "listened to." My reason for asking this is I subscribe to a number of podcasts and right now the only way I know of to clear the "blue dot" is manually (by listening to the cast on my Mac).
This would be convenient in not having to worry about having a podcast subscription suspended for not being listened to.

Yes Finally got my post answered..... I downloaded
the new 7.3 itunes and it fixed the problems with the
playlists and song orders.... YIPEEEE
BUT 7.3 broke playcounts... You win some; you lose some.

My subscription to creative suite has been suspended for non pay. I have updated my card info. How do I get re instated?

my subscription to creative suite has been suspended for non pay. I have updated my card info. How do I get re instated?

Moving this discussion to the Adobe Creative Cloud forum.
Kelvinator1105 for specific questions about your membership/subscription please contact our support team directly at Contact Customer Care.

Subscription has been suspended

Hi,
I got the following message " Your subscription has been suspended as you have exceeded your allocated free minutes. Your free minutes will start again on DEC 3, 2011"
I did new payment in Nov 30 2011 and subscription still suspended.
Thanks

Subscription minutes are reset based on first payment date & time. Your minutes will be reset today, but 19:34GMT as this is when it was purchased.
http://wwp.greenwichmeantime.com/
Recurring payment was taken on the 30th since recurring payments are taken always 3 days before in order avoid any possible delays.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I just bought a subscription on July 23, 2103 and have been suspended because I haven't bought another year - I have had a months service and would like the other 11 please.

I just bought a subscription on July 23, 2103 and have been suspended because I haven't bought another year - I have had a months service and would like the other 11 please. Can you get back to me and explain why this is going on?
Thank you,
John Maybee
[email protected]

Best Contact Customer Care
If you tell us what exactly you subscribed to, I can move your post to the appropriate forum.

Account suspended and can't use subscription

Dear Skype
Please do the needful, I already subscribed a subscription for India one month subscription and skype credit for 10 Dollars out of that amount I used 2.19 dollars.
but now I cant use my subscription and skype credit, due to that I m distrube to calls to my family and friends. Kindly lookinto and rectify the error from my account as soon as possiable.
your quick response will highly appreciated.
Thanks and Regards
[Removed for privacy]

Please follow the instructions here to get your account recovered again: https://support.skype.com/en/faq/FA10946/why-is-my-account-suspended
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Subscription delivered and then suspended?

Hi
I registerd for the india free call credit with th cost of 14.99 eur and the Order No. [removed for privacy] has Delivered but its showing the message (Your subscription has been suspended as you have exceeded your allocated free minutes. Your free minutes will start again on Dec 3, 2013.) but still nowi get get any free minutes.
Kindly look in to this and please solve it as a high priorty.
Regads
[removed for privacy]
Post transferred from blog article to create new thread (topic);
subject/title edited accordingly.
For your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi,
Are you using Outlook client? May I know details about the delivered and bounced messages? You can hide the private part of the messages.
It seems the email has been treated as junk or you are in the blacklist which caused the bounce, but I'm not sure why the delivered message was sent. If the issue only occurs with outlook.com hosted domains, to know more about the mechanism, I think
the better place to post the question is:
http://answers.microsoft.com/en-us/outlook_com/forum/oadmincenter?tab=Threads
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Your subscription has been suspended as you have e...

Hello,
My subscription has been suspended due this Fair Usage Policy. My subscription on May 03-5-2012 and my account suspended 12-5-2012. How many for long time is suspended my subscription, please tell me answer. This message is still "Your subscription has been suspended as you have exceeded the fair usage policy for today, try again tommorow".
..Still again I am trying to connect on 13 May 2012 but still same message is coming ".........try again tommorow,
Please help me call is very urgent for me
Regard's
Manoj Srivastava

I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Subscription temporarily suspended (Premium Paid!)...

My name is james and im trying to sort something out.
I recently got "Subscription temporarily suspended" on my account because i have used more than 10hours in a day with group video calling. I run two groups, One a fully operational production company and the other a collective of 3d animators in which we use skype to show work and other creative content.
I "obviously" went over my 10 hour per day. But you can't suspend my account for using the services i paid for. From what i am aware, Skype does NOT host any calls or video, Why am i being suspended? I am hosting the call.
I want this to be removed from the whole system, otherwise i will take my money elsewhere. Skype has been good up until this. This is a very recent change as i go over 10hours a day very frequently. Sort your **bleep** out skype or you will loose a customer.

IM GETTING THE same issues, now were only 3 days in to this month. how can this be possible?
you pay for the servie why cant we use it.

I have creative cloud subscription is suspended b/c date on system diff from server?

I have a Creative Cloud monthly subscription and suddenly when I try to use the apps it states that me subscription is suspended because the date on my system does not match the date on adobe's server? The date on my system is fine.

Did you contact customer support? Sounds carzy or somekind of glitch.
Can you telll us when you prucahsed your subscription and where? What system you have? Is this a yearly contract or a month by month? Did you pay this months fee?
W hat does the error say exactly? Can you post a screenshot of the message?

I can't renew a expire Illustrator CS Subscription month to month my credit card date expire i just renew but is still suspend

I can't renew a expire Illustrator CS Subscription month to month my credit card date expire i just renew but is still suspend

Moving this discussion to the Adobe Creative Cloud forum.
A3f if you are facing a billing issue with your account please contact our support team directly at Contact Customer Care.

Suspend (or freeze) my subscription

Hi everyone,
I have a 12 months subscription and i used 5 months so far. (therefore i have 7 months of subscription left).
i'm going back home for a long period of time, so I do not need my subscription now, and I want to freeze my 7 months and reactivate them in the future. (i do not need a refund because i still want to use Skype in the future) how do i do that? I already canceled the automatic payment (to renew the subscription), but i didn's saw how to freeze what's left of my subscription.
Thank you.

Unfortunately you can't freeze subscription.
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
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If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Subscription Suspended

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