Such a farse. I used to have a high opinion of BT'...

Question

We moved house on the 28th. The day of the move, as to be expected the phone and internet was cancelled at the old house and we moved to the new house that same day. Same homehub and everything, even the same type of phone socket that has a dedicated socket for the VDSL cable.
Well, first thing is we had to wait until the 8th of this month to get the phone line activated, which was bad enough and then BT said the internet would work that day but that it might take up to 12 oclock at night. Well 3 in the morning and still no internet. Also the day it was supposed to be activated I caught a BT engineer at the front door, not sure if he needed access to the house or if he was inspecting things outside but he said he would go to the cabinate and hook us all up for internet. He said something about "they" set us up on the wrong cabinate or some such thing and that he would deal with it. I got a call later saying he fixed everything and now it is up to BT to just do the activation on their end. Great... until it also was not working at all the nextday.
I contacted BT and they said the engineer screwed something up or something and they would send 1 engineer out the day after to sort one issue at the cabinate and then they would send another one out the next day to sort something out at the exchange. They assured me that it would be working today (that day in question) and the problem should be resolved by 1 PM and it can take up to 5 hours after that before the internet will start working. What happened? NOTHING.
Still orange light on the homehub and a flashing red icon at the bottom, same as it had been since we moved in.
So cut to yesterday, I contacted BT again and the technician or who ever he is did all kinds of tests, had me turn it off and on, reset the settings INCORRECTLY the first time by having me turn off the homehub and hold the reset for 20 seconds which did exactly nothing. He said everything should be working, but it wasn't. He said he would call me back in 6 hours... So about 6PM he called me back and went through the same proceedures again and I told him the settings were not reset last time so should I try leaving it powered on and perform the reset? He said errr yes try that. My god, so it reset and I found the plastic card with the default credentials and info to get back into it. It was still not working.
So he said it has to be the homehub that is the problem because he said he can tell it is all connected correctly and he said it "has" and internet connection, but I don't have a high opinion of his skills because of my experience. So now it's 6 PM yesterday and he orders me a new homehub which means I have to wait even longer, wait Saturday, wait Sunday and maybe Monday I might get the homehub.
This homehub I have is already the second one because for some reason it stopped working and BT had to replace it. Now I need a third one? Really?
I am just so sick of the whole thing. I have not had my own internet connection since the 27th of last month. If there were other ISP's that were similarly priced and didn't have speed capping I would honestly move my internet away from BT.
I am really frustrated and angry about this. It has been nothing but one big bungle after the next. Delay after delay.
I am barely surviving on BT WiFi with a weak connection that barely gives me dialup speeds when it actualy works and I have to now wait till Monday and hope I get the new homehub and that it resolves the problem.
What can BT do for me to compensate for all this massive waste of my time and extra delays stacked on top of delays? Everything I do is online, I research online, I communicate online, I watch videos online, I'm a youtuber and I cannot put out videos on dialup speeds that keep dropping. I'm just really tired of all of this nonsense with the internet not working. Then to add insult to injury, according to BT's official speed tests I won't even get half the speed I pay for. I pay for 76 Mbit and they said I might get 22-30 Mbit.
Please, someone from BT give me some good news, a resolution, compensation, proper speeds, something... Last time I had an issue I mentioned it on the forum here and a BT person asked me to click some link in their profile and provide my info there and I actually got a phone call and the person sorted out my problem. I am really hoping to get some positive outcome on this also.
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Answer 1

I have no wired connection any longer. I used to have a wired connection at the old house till the engineers wiring broke down due to how they wired the house up and then a new engineer came out, cut the data extension out of the loop and forced me to use wifi, which I despise. So now I am at the new house I still have no wired connection, I cannot just go putting wires everywhere. Honestly, at this point, after considering the delays, BT's engineer doing a cowboy job with the wiring and then charging us £130 to fix their own screw up and leave us without a wired data extension, coupled with messing me around on the phone delaying things while they "investigate" for 6 hours... Even if I were to get even 50% of the speed I am paying for I am almost certain to ditch BT infinity at the earliest available time, which is late this month based on what I was told before we moved house. They specifically said after that date that if I wanted to switch broadband providers I could and not incurr any charges. So after talking it over with everyone in this house we are in agree ment that we no longer want BT internet. It is just a confluence of problems on top of problems delays on top of delays and then realising about the £130 over problems caused by a new BT engineer fixing the BT cowboy wiring job which broke down and cut the phone and internet off in the process. I am just numb at this point. I honestly do not know if BT could do anything at all to keep us as a broadband customer at this point. Pretty much stuck with them for the phone line due to a new 12 month contract initiating since moving in, but soon as the internet contract expires, we'll almost certainly switch to virgin media.
As soon as I explained the situation to the rest of the people in this house, they wanted to ditch BT internet right now till I told them the contract is not quite up until later this month.
Back before the BT cowboy wiring job screwed up, I had nothing but priase for BT. Price was great, download was about 75 Mbit, upload was about 18 Mbit, everything was smooth, ping jitter was almost nonexistent and very over all stable. My opinions are entirely upside down now. Speeds are going to be bad by official "accurate" estimates, fees for them fixing their own mess, delays in getting internet up and running at this house.
My god. After this, I will gladly put up with lower upload speeds and peak-time speed throttling from virgin media if it means I get an actual fast stable connection again.