Sudden Power Cut Out on iMac G5

Hello team,
My iMac G5 (1st gen, 20") just did something odd -- while I was checking my e-mail, its power just cut out suddenly and the machine went dark. I was able to restart it just fine, but obviously something's amiss here. I checked to make sure the power strip I've got it plugged into wasn't loose (it wasn't) and that all the other connections were fine (they were), and now I'm turning to you for suggestions/ideas. This has happened once before a while back, but I didn't worry about it at first because that was the only time. However, now that it's done the exact same thing again, I figure it's time to do a bit of investigating. Might this be a symptom of the power issues that some first generation iMac G5s have experienced? Or perhaps something else? Thanks very much in advance for your input on this!
Electronically yours,
Erik
20" iMac G5 Mac OS X (10.3.8)

Yep, just one of the tricks the first generation iMac G5s like to pull. Mine did same thing before I finally had it replaced a year , and 5 major repairs after I got it. What was failing on mine when it turned itself off randomly was the Motherboard having been fried from extreme heat. ( So Applecare folks told me.)
The main prob with both the Rev A and B iMac G5s was and is that they generate more heat than they can dissapate. Its been corrected on Rev C and Intel iMacs since they COMPLETELY redid the internal placement of everything on them and even added a much needed vent right behind where the hard drive sits(Behind the arm) and next to where the fans can draw in more cool air from outside the machine. Anyway, what youre experiencing unfortuneatly isnt isolated for most of us ex or current Rev A iMac G5 owners. Very common and if youre able to , get out from under the computer if you can. They are highly flawed imo.The fact that they redid it so much tells me anyway that it was flawed. The Rev Cs are perfect and everything the A and Bs were not. Cool running, stable, quiet, and add all the extras like HD space, Vram, extra and faster ram, and the iSight, for me, made all the agrivated trips to the Apple store worth it. Even though it was and is over 50 miles from my home.
Good luck, let us know what you find out is happening. And seriously, do yourself a favour, if you can have it replaced.

Similar Messages

Sudden power cut out when battery is not fully depleted?

My MacBook Pro is misbehaving - when running on battery it will spontaneously cut out as if someone has yanked the battery out - no warning. Its doing this seemingly unrelated to how much power is left, and gives no warning messages at all. Any ideas?

Your battery may need calibration. (The battery may be empty before it is recognized as being empty.) Try this:
http://support.apple.com/kb/HT1490

Re: Creative Gigaworks T3 Power Cutting Out AS WELL!!!!!

This is a response to the same fault on the gigaworks T3 as mentioned in this post here : http://forums.creative.com/t5/Speaker-Systems/Creative-Gigaworks-5--G550W-Power-Cutting-Out/td-p/430593?
hi! I am from New Zealand. I?just purchased?a set of Creative Gigaworks T3 for just DAY(the first day)! and I am encounter the same kind of problem mentioned in this post/topic . it Shuts off by itself or (power cutting out) . most probably would be the overheating cut off problem as well , all symptoms are the same as described this this post!
I cannot believe this is happening to the whole line of Gigaworks subwoofered speaker systems. I also have the Gigaworks T40 SII and are working mint. but seems like the subwoofered ones are the ones with this overheating cut off problem!!!!!
Man I trusted Creative for its quality of its products as I have always been Ultra impressed for the Creative Cambridge FPS2000 which I had own for the last 10 years until the remote switch became faulty 2 years ago (volume fluctuates), but thats acceptable for so many years of use!! they were the best ones and love them!?
BUT? I dunno about these current line of Gigaworks systems. they all seem to be faulty with this problem
do you think I should get a replacement or just get a refund IF I CAN.
a replacement might do the same thing?
cheers !!
ken

here is an update of what happened to my faulty Creative Gigaworks T3 system.
I returned it the next day the shop opened back from new years which is the Jan 4th, 2010 . I told them about the problem I was having and also printed out the dicussion from this forum on the Gigaworks G550W http://forums.creative.com/t5/Speaker-Systems/Creative-Gigaworks-5--G550W-Power-Cutting-Out/td-p/430593 . which I told them was the very same problems as discussed here and seems to be like a common fault or design problem of the gigaworks (subwoofered) series from creative!!
I was treated in a very bad and unhelpful manner from the store. and straight up. there is no refund!. and they seem to think I was lying about all this and making it up trying to get a refund ?!!
wtf I came all the way back (50km retrurn) waste my valueable time waste gas to muck about na I don't think so!? but to them I was a lier which had nothing better to do. " they say , you say its faulty, but We don't know" and they said , if the supplier say can refund then we will definitly refund... or even we test it out have problem, the supplier will have to test it again to confirm if there is a problem then to see if they will repair or replace. of course I wanted a refund as this a design problem and will happen again shortly!!! I had no choice but to leave it there , so I left it there on the 4th. anyway I was treated the worse I've ever been treated for any purchase at a store
week later. TODAY the 12th Jan. I received a txt message saying " this is xp computer warehouse, just 2 let u know ur creative speakers has been returned from the distributor as no fault to be found, n its ready 4 pick up "
of course there was no fault if it was tested for 5 minutes!!!!!!!!!!!! its the overheating problem after being used for over 2 hours or so. but I'm sure they know about this hard,. how can they not know if its happening all the time. they just can't be bothered, they would of just said "ah f--- it!!"
So i'm going back on sunday 24th Jan to get a refund as they have failed to meet the Repair/Replace or refund policy, if nothing works out then the last thing (which I really do not wish to do) it to Disputes Tribunal at the courts , a bloody hassle and a waste of f----- time! seriously. if creative would just sort it out or even open and fix it I'd be a really happy customer!
but for things that are going now , its definitly not right!
think about it before buying your Creative Gigaworks T3, just sharing my personal experience here , and it ain't good!
I'll keep you updated on sundays results.
what a pain

[Other 865 Series] 865GM2-LS - power cuts out immediately after turning on.

I wonder if anyone could help me, as I am a bit out of ideas. I've done a search on this forum, and though there are a few people similar problems, there does not seem to be an answer.
I have basically tried to build a PC from scratch for the first time (the specs are below) I'm pretty sure it is all connected up correctly, yet when I turn it on, the lights come on and the fan turns for a fraction of a second and then the power cuts out.
If I then attempt to turn it on again I get no power at all. If I disconnect/reconnect the power supply from the motherboard and try again I get the lights and fan again for a split second.
I have checked and double check the connections, reset the CMOS by moving the jumper as in the manual, and I am pretty much out of ideas. These are completely new components, no s/w on the HD at all etc. I've checked the pins for the ATX 20-Pin and ATX 12V and they seem OK. One thing I can think of is there is a power connecter next to the one for the CPU fan for the system fan. I do not have this connected to anything as the fan that comes with the case connects directly to the PSU. Do I need a system fan as well or is this an either or thing?
Motherboard:
P4 HT+ FSB800+M.ATX +Graphics+DualDDR400+LAN+S.ATA
MSI P/N:865GM2-LS
Processor:
Pentium 4 3.2GHz 478P 800MHz 0.09u 1Mb Cache
(Part No:BX80546PG3200E)
Memory:
Aries 1GB PC3200 DDR 400MHz DIMM Memory
(Part No: 1GBPC3200DDR)
Hard Drive:
DiamondMax 200GB 7200RPM 8MB Cache IDE HDD Maxtor
(Part No:6L200P0 )
Floppy:
Sony Internal FDD
No optical drives installed yet.
Case:
Midi Tower ATX PC Case & 350W PSU (Clear Side)
Aries P/N:ATX-9980
Include PSU (specs below)
MODEL: ATX-400
Max Output = 400W
Input
115VAC
10A Max
60Hz
230VAC
5A Max
50Hz
Output
+12V 18A max
+5V 40A max
+3.3V 28A max
-5V 0.5A max
-12V 0.5A max
+12V 18A max
+5V/SB 2.0A max

Quote from: blazing storm on 25-June-05, 18:26:54
My fault, wasn't thinking. I meant to type "try running the motherboard outside of the case".
You need to try a better PSU than your current one so the one from your old computer may be no good. Post its +3.3V +5V +12V rail amp values please.
Also try disconnecting all but the essential hardware need to run so unplug hard drive, floppy etc. The problem looks like the power supply to me so buy or borrow a decent one with 20-24A minimum on the +12V rail. If you need help finding a power supply just ask.
That would be very much appreciated, I've had a look around the usual web suppliers and they don't seem to want to provide that kind of information for their PSUs.
The old PSU doesn't seem to have the info printed on it, but it is quite old, so I suppose it's unlikely it's going to be much better than the new one.
Will try running it outside from the case. I take it this is in case the thing I have mounted it to is shorting it? If this is the case, is there a trick to ensuring against this?
Quote from: Blazer on 25-June-05, 10:56:22
make sure no OC settings are used and set DDR voltage to 2.60-2.70 to get sys stable and work down as needed.
How do I do this? Pretty sure I have no OC settings as I have left all jumpers alone apart from the CMOS one. How would I set the DDR voltage?

AUDIO CUTTING OUT on IMAC

Hi,
The sound on my iMac keeps cutting out. My Mac is running on MAC OS X V.10.6.8.
When the sound cuts out I'm generally watching something VLC player and have Chrome open.
Normally it just cuts out completely (including using the audio buttons on the keyboard) but when I restart the computer it works again for maybe another 10 or so minutes before cutting out again. But then sometimes (when using the exact same programs) it doesn't cut out at all.
I don't have any speakers or anything plugged in. I've checked the updates on both the mac and VLC player, but they are all up-to-date, so not really sure what it could be!
I did try and find some similar threads and answers but no luck so if anyone has any ideas, it would be greatly appreciated

MOTU support suggested the following steps to do as well as the steps to reset the MOTU from Pancenter. This will reset the circuit board (motherboard) inside the MOTU interface:
1) Unplug ALL cables from the MOTU interface.
2) Double check that the power cord is really unplugged.
3. Switch the voltage switch on the side of the MOTU interface from your setting (110 in the US) to the other setting and back a few times.
4) Make sure you've set the voltage switch back to the right setting for your country.
5) Plug everything back in.
...maybe this works for other MOTU interfaces too? I have had issues for a long time with my MOTU 828 mkII and these additional steps have fixed the problems I've had that would keep recurring before when I only kept resetting my MOTU the way Pancenter explained.

Satellite A100-259 power cuts out

Hi,
I've had my A100-259 for 3 and half years, had no problems (apart from I knackered the battery a couple of years ago and have been using mains power since).
I switch it on get so far, and then the power just cuts out, and the LED lights go out as though there's no power running to it.
I unplug and leave it for a while, and then when I connect power to it, the lights come on and I can switch it on, but then it loses power again. I've removed the battery and tried, but still happens.
Any ideas/ solutions greatly appreciated : )

Hi
Well, for me it sounds like that its a hardware problem, Maybe the mainboard or something else.
Just one question: You are using original Toshiba AC/DC adaptor or another one?
In your case I would contact an authorized service provider. The technicians should check your notebook and tell you what is causing this. I think this would be the easiest way to repair the notebook.
Bye

Mains power cut to house - iMac now DEAD

Today I turned off the mains power to change a light bulb in a room that has given me some problems with sparking in the past. Unbeknown to me, my son was using my iMac... (no, I failed to check properly, now I am suffering, believe me..). After I switched the power on, my son exclaimed "Well, now the computer won't turn on!" We have a surge protector which would have been on and working, but as the computer - a 17" intel duo core iMac purchased new in mid 2006 is old, and the surge protector is the same age, I am sick with worry wondering what it could be, and there are no repair shops near us open tomorrow, or even in our town! I have to wait a week, and travel 100kms to the apple service specialists.... This computer is home to all our music (massive amounts my son has on there) and my photos - thousands, a serious hobby. As well the computer runs Final Cut Pro Studio software, as we do a bit of video editing. I have backed up no files, always meant to get around to it..... As the computer is older, the main thing that devastates me at this point is my photos - a life history really, and thousands of hours too, photoshopping, etc..... I have tried to computer in different power outlets, tried turning on, off, unplugging, all I can find recommended on these kind of sites - but to no avail. The screen is black, and not a sound can be heard. Completely dead. Not one sign of life in the 8 hours since..... I have been reading about PRAM batteries... this computer has had a massive amount of use, daily and in the house of serious creative insomniacs - for six years now, so almost daily serious use, and as yet just two dead keyboards, no other problems.... I got some extra RAM when it was purchased. But recently it has not liked shutting down (it hasn't) so it has been pretty much permanently on, with the screensaver up,..... could this suggest a dying PRAM battery? experts please, this internet reading has done my head in, now I have to wait a week!!!!! to know if our photos and music can be recovered.... if not the computer itself revived....?
Thank you for any help. I know, I am SUCH an idiot for not checking all electronic devices were off, but as we know, this MAC hasn't been turning off recently...

Here is what Apple says to do with an iMac that won't start, it's from the owner's manual.
If your iMac won’t turn on or start up Â Make sure the power cord is plugged into your iMac and a functioning power outlet.
Â Restart your computer while holding down the Command (x) and R keys, until the computer restarts. When the Mac OS X Utilities pane appears, select an option to repair your disk, restore your software, or reinstall Mac OS X and Apple applications. For more information, see “Repairing, Restoring, or Reinstalling Mac OS X Software” on page 44.
42 Chapter 4 Problem, Meet Solution
Â Press the power button (®) and immediately hold down the Command (x), Option, P, and R keys until you hear the startup sound a second time. This resets the parameter RAM (PRAM).
Â If you recently installed memory, and your iMac sounds tones every five seconds, make sure that the memory is correctly installed and that it is compatible with your iMac. Check whether removing the memory you installed allows your iMac to start up (see page 38).
Â Unplug the power cord and wait at least 30 seconds. Plug the power cord in again and press the power button (®) to start up your iMac.
Â If you still can’t start up your iMac, see “Learning More, Service, and Support” on page 54 for information about contacting Apple for service.

Power cuts out on start up

My laptop was fine last night, but after trying to boot it up this morning it appears to be close to deaths door.
It's an old Powerbook G4 (15" aluminum), so I know it's probably on it's last legs anyway.
Connecting the power supply is met with the orange 'charging' light around the connection.
Initially this is green, then it switches to orange.
The light indicators on the battery show that there is little or no power in there at all.
The grey start up screen appears, with the loading wheel beneath it. It then suddenly looses all power – as if you've pulled the ac supply.
I've tried booting up without the battery in (power supply only), but all I get is the sound of the fans working – nothing else.
Tried booting up as a firewire device as well, which initially worked, but this eventually bombed out too.
I'm going to try PRAM and taking the ram chip out and cleaning it tonight.
Other than that any ideas?
Typically, I really need to get some files off it.
Thanks in advance.
Terry

Thanks for your help.
Tried charging the battery last night, but no luck there.
Tried resetting the PMU and initially this worked. The mac started up fine.
Unfortunately it bombed out before I could copy any files across though.
It now doesn't even get to the start-up screen before bombing out.
You hear the chime (usually), but then the screen goes, if it turns on at all.
I've tried PRAM, and holding shift down, but it doesn't seem to get far enough for these to kick in.
I've had problems with the USB ports over the last few months.
I thought this was unrelated, but from what I can read it could be the motherboard playing up, and if so it would account for both of these things happening.
Thanks for your help though, I really appreciate it.

H515 Desktop Monitor Power cuts out

Help Please. I have an H515 desktop. After a period of inactivity the power will go off to my monitor. The CPU is still on but I can't get the monitor on. All my power settings are set to never turn off the display. I am running Windows 8.1. I've tried multiple monitors and I've changed out the monitor cables. No luck
Any thoughts?

Welcome to the Lenovo Community !
Have you tried booting the computer into Windows Safe Mode to see if the inactivity causes the monitor to black out ? I'm not sure if Safe Mode will totally by-pass Windows Power Management, but it is worth a try. If the monitor stays on then I would suspect a power setting or driver problem with Windows. The link below is for a little tutorial on booting Windows 8.1 into Safe Mode if needed. Step #2 is probably the easiest.
http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81
Have you tried booting into the BIOS Setup and see if inactivity blacks out the monitor ? You can boot into the BIOS Setup on your model by shutting the computer completely off then press and hold the F1 key when powering it back on. When you see the BIOS screen then release the F1 key. This would be the true test to see if your black out problem is a hardware issue since the operating system isn't loaded.
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
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Power cuts out / charging seems strange.

Hi.
(Originally in the battery forum, but I am posting here on the basis that more people read it here)
The background:
1.25 factory spec Pb. It went away for a screen and keyboard replacement. When it came back the documentation said that they had replaced the heatsink as well. I didn't realize anything was wrong with the previous one, but I assume that they are not going to replace a part unless there was a problem, so fair enough. Pb came back and I installed Tiger. It was a clean install and went well. No problems. Very pleased with the results. No problems with the computer at all. However, I have noticed something that is giving cause to concern.
The issue: I use the computer whilst charging, i.e. the ring goes green and I then continue to use it whilst the power is still on. However after a couple of hours, the light on the cable (green/amber ring) goes out despite everything being connected i.e the computer starts to run on the battery. I unplug the cable from the computer. Plug it back in, still no light. I turn the power off at the wall, and then turn it on (without unplugging the cable from the computer), and it works/ starts to charge as normal.
My battery is fine (holds a charge well/ less than 100 cycles). The computer is no hotter than normal/ is not doing anthing that it has not done for two years now. The AC adapter is in good condition/ does not get any hotter than it has every done. There is no buzzing.
Any ideas? Is it the inverter / AC adapter? Is it something more serious? The fact that once I kill the power to the AC adapter then turn it on and it works suggests it is the block on the power cord (the white brick with the apple on it).
Should also add, that Apple Hardware test (extended) came back fine. Also reset PRAM and PMU. As of yet there has been no repeat of the problem.
However, today there was a development, hence the new posting. Computer was displaying about 8% charge left. I switched everything off and plugged in my charger. The ring went green about 45 minutes later. I thought this was a bit strange, so I started the machine up. On startup the meter was displaying 54%. When I clicked on the battery icon in the status bar it was saying calculating until full (It clearly isn't full at 54%). I unplugged the cable plugged it back in and it when amber and is currently charging.
Something is wrong here. Could the inverter have anything to do with it or is it my power brick. Either way, I am getting quite concerned now. Any help would be appreciated.

The PMU reset was the right thing to do for the original problem. Just to help you rule out some possibilities on the new issue, and to help you avoid having to send your machine back in to the shop:
I'm tempted to think that it's the adapter, as well. They aren't the most robust accessory. I had to replace mine a few months ago. If you are able to get hold of a newish adapter, use it and see if the problem recurs.
Check your battery's capacity with this freeware app: http://www.versiontracker.com/dyn/moreinfo/macosx/27425
Also, consider moving the file, com.apple.menuextra.battery.plist (in ~Library/Preferences) to your Desktop, then log out and back in again or restart.
Tuttle

Homehub 3 power cut out

Hi I'm setting up homehub 3. The power light is blue as is the wireless light. The broadband light is flashing orange and purple as it searches for the signal. Then the homehub just turns itself off. I'm able to turn it back on using the power switch and the whole process repeats itself.
I'm assuming it's a faulty homehub and I'll have to order a new one but if anyone has any suggestions before I do that, that'd be great

The flashing amber BB light is normal
Based on experience, no lights should ever display the dreaded purple lights - (combination of amber and blue)
As Dave advised, double check that you've not double filtered the BB connection and check the other sockets.
If possible, try the hub (plus filter) directly into the test point.
If it's still flashing amber and purple, I'd have to say that you're a proud owner of a bricked HH3
(I've only ever written a faulty HH3 once before, didn't think I'd be writing it again)
-+-No longer a forum member-+-

Battery cutting out

Hello, please help - my battery is showing as normal and showing charged. However, my macbook switches off if not connected to a power source. I cannot switch it on without charger being connected. It attempts to switch on (you hear the start up apple noise) then display goes blank and power cuts out.
What can i do to fix this?
Thanks
I have included some information for you to see -
Battery Information:
Model Information:
Manufacturer:          DP
Device name:          ASMB016
Pack Lot Code:          0002
PCB Lot Code:          0000
Firmware Version:          102a
Hardware Revision:          0500
Cell Revision:          0102
Charge Information:
Charge remaining (mAh):          4406
Fully charged:          Yes
Charging:          No
Full charge capacity (mAh):          4410
Health Information:
Cycle count:          331
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          12539
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Automatic Restart On Power Loss:          No
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          No
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          60
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x001a98ea
Charging:          No

Have you tried an SMC reset?
http://support.apple.com/kb/ht3964

Ipod songs cutting out and volume bar dissapear

I have an ipod touch 3g and it has been fine until this morning when all of a sudden it cut out during a song as soon as i locked it. then the volume bar dissapeared and the song became muted, i now have to keep unplugging and re-plugging in my headphones in the headphone jack. i reset it without removing the data then it still was mucking about.
how can i fix this problem, it's under warranty but i want to try and sort it before i go get it repaired. by the way it's on iOS 4.0

I am having this same problem. I recently converted my iTunes library to a new Windows Vista PC. Song cuts out on iPod but not on iTunes. Apple store gave me a replacement unit fo the 30GB 5th generation and it still happens on the new unit. Also happens on my iPod Nano (new model).
Every post I see relating to thsi problem is "unanswered".

Airport cutting out intermittently for short time

G4 Quicksilver running 10.4.11
After several years trouble free operation Airport on my wife's G4 has suddenly started cutting out and then coming back in. Sometimes it is off for a few seconds, sometimes for a few minutes. Restarting didn't cure the problem.
When I get the chance to get to the machine I will reseat the card and check the aerial but the fact that there are four bars showing steady all the time when it is on makes me think the cause is likely to be something else.
Any ideas where to start, please?
Michael

As there has been no response here and as there appears to be more Airport discussion in the Tiger forum I have started a thread with updated information at:
http://discussions.apple.com/thread.jspa?threadID=2265051&tstart=0
Perhaps I could ask anybody with ideas to contribute to do so in that thread.
Thanks.
Michael

No broadband for days after suddenly cutting out l...

Hi all,
I'm hoping you can help me with a very frustrating issue I am facing. On Friday 13th Jan, at 1pm and without warning, my BT broadband connection died and has not yet come back (so 4 days and counting).
I am an IT technician by trade and normally I am able to resolve any issues with these things myself. However, this time I exhausted all options (filters, lines, different router etc) and had to call BT's (not very good) offshore call centre, who use their wonderful training to read through a script asking me if the power is on
Anyway, long story short, my Fault was logged but nothing done. So I called back on Saturday, same script (even though I've been through it already...) and at the end of the call he says he'll escalate and next level support will call me on Sunday morning - apparently he had booked me in for a callback between 9 - 11am. And you can guess what happened - nothing, no phone call, nada.
So again I have to call the wonderful offshore call centre and go through the bl**dy script AGAIN. I've done it I tell him, but "Sorry Sir I must check these few things" **bleep** it. I'm losing my rag here and i am a very calm person by nature.
They have no idea what's wrong with my broadband. I tell them it was working on Friday 1pm then it suddenly cut out. Days later it's still not back, so there is a problem and I know it's not in my house.
My friends down the street have broadband with Zen and Plusnet and their connection is fine. So all otehr ISPs are working OK in our area.
My neighbour is with BT Broadband, like me, and his connection is also dead!
So the problem is not in my house! Even then they're sending an engineer down ...I expect he won't turn up though, but even if he does I can't imagine what he'll do in my house, because I'm fairly certain the problem is not there.
No communication to tell us what's wrong, or that BT are aware of the problem and working on it and will have my broadband back on x date etc. No record of it on BT's Service Status page or on 0800 169 0199. I can't believe how poor their service is. When I moved to BT I thought I was paying more for a better service, for a one-stop-shop that wouldn't let me down. I wish I'd done my research properly!
What can I do to get my broadband back?
Can I cancel my contract mid-term and move to another ISP which is working in my area?
Please help, I'm so **bleep** stressed over this as it's preventing my wife and I from being able to work at home.
Just for information, I'm in post code area TW19.

welcome to the forum
this is a customer help customer forum and the only people who can help you are the forum mods who are the only BT employees.
as you have checked for outage at your exchange some just in case different http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
if still nothing then contact the mods and see if they can help you http://bt.custhelp.com/app/contact_email/c/4951
it can take up to 3 days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Sudden Power Cut Out on iMac G5

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