Suddenly pages scroll to the bottom and it is impossible to scroll up and stay up. This happens to all open tabs at once. Need to close Firefox and start over.

I was working on a secure page this time.
Happens every once in a while with no discernible pattern.

You may have switched on caret browsing.
*http://kb.mozillazine.org/accessibility.browsewithcaret
You can press press F7 (on Mac: fn + F7) to toggle caret browsing on/off.
*Tools > Options > Advanced : General: Accessibility: [ ] "Always use the cursor keys to navigate within pages"
*http://kb.mozillazine.org/Scrolling_with_arrow_keys_no_longer_works
*http://kb.mozillazine.org/Accessibility_features_of_Firefox

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My daughter's data has been put on my icloud account. I cannot hook up to the icloud wihtout getting all her info on my phone. i would like to delete the account and start over or find a way to remove her info

Without realizing it, my daughter and I are both using my icloud account for our phones. Now I cannot go to the cloud without importing all of my daughter's data to my phone. Is there any way to remove her data from the icloud account or delete the account and start over? I plan on wiping her phone clean and having her create her own account with her own email address

Be sure she signs out of your account before wiping her phone. Also, make sure Find my iPhone is disabled before you wipe it..
Unfortunately, since you have "merged" her data with yours, you will need to delete each unwanted item individually. If you delete the account, when you sign back in with the same account the same data will be synched back from iCloud.

My Macbook pro was stolen 09/12, the police just returned it to me. I want to remove all the data and start over. Format the drive's etc. I have windows 7 on 1 partion and mountain lion OSX on the apple partition. How is the best way to do this?

My Macbook pro was stolen 09/12, the police just returned it to me. I want to remove all the data and start over. Format the drive's etc. I have windows 7 on 1 partion and mountain lion OSX on the apple partition. How is the best way to do this?

Have a look here...
what-to-do-when-your-hard-drive-is-full.html

My brother-in-law recently passed away. My sister gave his MacBook Pro to my niece. When she opens and starts the laptop, it shows my brother-in-laws name. Is there a way to change his name to her name without formatting the device and starting over?

My brother-in-law recently passed away. My sister gave his MacBook Pro to my niece. When she opens and starts the laptop, it shows my brother-in-laws name. Is there a way to change his name to her name without formatting the device and starting over?

BigTex415,
my condolences for your family’s loss. If all she seeks to do is to change the display name, and she’s willing to leave the account name unchanged, then she could do the following: log in as the administrative user and open the Users & Groups pane of System Preferences. If the padlock in the lower-left corner is locked, unlock it. Select the account that shows your brother-in-law’s name on the left-hand side of the window, and then on the right-hand side, change the text in the “Full name” textbox to her preferred display name. If desired, click on the padlock in the lower-left corner to relock it.

HT4889 Hi. I`ve just started transferring from my old Imac to a new Macbook, using the WIFI. But I realize it will take days to get it done. Can I cancel the process, and start over again using the thunderbolt port? Without causing any trouble?

Hi. I`ve just started transferring from my old Imac to a new Macbook, using the WIFI. But I realize it will take days to get it done. Can I cancel the process, and start over again using the thunderbolt port? Without causing any trouble?

See Pondini's Setup New Mac guide for possible answers.

Hello! I have a MacBookPro5,1. I recently had to erase the disk and start over. So right now I have OS X. what is the best(cheapest/fastest) way to get current on my OS to be able to use current websites and programs? thanks!

Hello! I have a MacBookPro5,1. I recently had to erase the disk and start over. So right now I have OS X 10.5.5. what is the best(cheapest/fastest) way to get current on my OS to be able to use current websites and programs? thanks!
Right now there is pretty much nothing on it, and I cant download basic things.

Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

I received notice about a new cover art requirement (1400x1400 pixels) but can't find a way to change my existing art. My podcast has been updating flawlessly for several years, so I'd hate to have to remove the feed and start over.

I received notice about a new cover art requirement (1400x1400 pixels) but can't find a way to change my existing art. My podcast has been updating flawlessly for several years, so I'd hate to have to remove the feed and start over.

Please note - this was not a personalized email - Apple is sending this out to ALL podcasts that are listed on iTunes.
If you are hosting with Libsyn or most any other "Podcast" host you should be ok.
http://blog.libsyn.com/libsyn-servers-are-byte-range-enabled-and-100-compliant-w ith-i-tunes-requirements
If you are on a self hosted site or worse yet using some file storage service like Dropbox - then you are going to have issues.
Again - this leter from Apple does not mean anything is wrong wth your show specifically - it is a generic letter going out to all podcasters.
Rob W
podCast411

I can only open one PDF in session. If I try to open a different one, I get the same as before. The only way to see a different PDF is to close the browser and start over. A bit hassle with sites requiring a password.

Many web sites have links to multiple PDF files. I have no trouble reading the first PDF file, but if I try to open a different one, I always get the first one I opened. Firefox ignores the other links and goes back to the first one. The only remedy seems to be to close Firefox and start over again. This is a hassle for sites requiring a username and password to enter. What's wrong here?

Do you have Adobe Reader X or Adobe Reader 9.something?
I think this is a problem with the newest version of Adobe Reader which came out about 5-6 days ago.

When i'm watching a show or movie on iTunes, the video will randomly freeze and the audio will continue, the video catches up after awhile, but it does it again. This happens to all my shows, and I downloaded them from iTunes. Why is this happening?

Whenever I try to watch movies on iTunes on my computer, the video will randomly freeze, but the audio will continue. This happens will all of my shows, however this never happens on my iPod or iPad. Whenever I want to watch a new movie I buy or any of my shows this problem keeps happening. I have tried uninstalling and reinstalling and it did not work. Why does this problem keep happening, and how can I fix it? Thank you.

John0618. Did you ever get a response or solution to problem? I have the same problem (starting about three months ago).

Firefox 7 hangs a whole lot in the past several weeks. I can hardly get through typing an email without it freezing and making me have to kill the program and start over.

I am using firefox 7, windows 7 pro, 64 bit machine.
If I am typing an email I never know if I can finish because it often freezes and I cannot get the mouse to do anything. I have to hit "control-alt-delete" and stop firefox and sometimes the process and then start over. Also firefox is consuming a lot of cpu resources
(over 110,000k and sometimes near 200,000k). Is that normal?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

How do I minimise the history page so that the website is shown as well when an entry is selected. This happened on my old set up but not on 3-6-12

My old version of Firefox allowed browsing from the history list with a minimised history window. This allowed website or webpage to be shown next to the list. Since upgrading to Firefox 3-6-12 I cannot do this and have to relaunch from the history tab in the toolbar each time.
Is there a way round this. I am a novice on these things.

You can open the History in the sidebar: View > Sidebar > History (Ctrl+H)
See also http://kb.mozillazine.org/Viewing_the_browsing_history_-_Firefox

I recently changed my Apple ID online, but I can't find a way to change it on my iPod touch. It will let me change the password, but not the ID. What do I do? Do I need to delete the account and start over?

I recently changed my Apple ID online, but I can't find a way to change it on my iPod touch. When I try to purchse an app, the iTouch keeps showing my old ID. However, when I purchase an app online with the new ID, it downloads to my iPod. What do I do to change the ID on the iPod itself?

Have you went to Settings>Store and sign out and sign back in?

HT4859 Can I download the icloud information to my computer and delete what is in the icloud and start over without buying more storage?

Can I download the icloud information off my iphone 4s to my computer and delete what is in the icloud right now?

Welcome to the Apple Support Communities
Sarahwalker310 wrote:
Help! My photographer sent me a CD full of pictures that I can't access without having an icloud account.
Can you explain that?
You have to log in an iPod touch, iPhone, iPad or Mac before > http://www.apple.com/icloud/setup/

How can I delete the catalog in PSE 3.0 and start over?

I'm running PSE 3.0 on Windows XP Home Edition. I'd like to delete the catalog and start over. The database seems to have become corrupted and I'd like to start over.

1. To delete the catalog, go to C:\Documents and Settings\All Users\Application Data\Adobe\Catalogs. Application data is a hidden folder which requires that you enable the setting in Windows that displays hidden files. For this, in Windows Explorer, go to Tools>folder options>View tab>check "show hidden files & folders">apply.
2.To make a new catalog, go to Files>Catalog>new.
HTH,
Ken

HT5622 in my phone preventing access to iCloud. Is there a way to remove it? Apple said to wipe the phone out and start over.

My iPhone 5 was set up with an Apple ID I no longer use. Neither Apple nor Hotmail recognize the e-mail address, but it is "hard wired" in my phone preventing access to iCloud. Is there a way to remove the incorrect ID? Neither the genius or Manager at the Apple Store could figure it out. They called Apple and had it escalated, but no luck. After an hour and a half the solution was wipe out the phone and start over.

Hello ymprice91277, let's solve this mystery! To unlink the Facebook contacts go to Settings, Facebook, turn off contacts.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

Suddenly pages scroll to the bottom and it is impossible to scroll up and stay up. This happens to all open tabs at once. Need to close Firefox and start over.

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