Support Identifier

When i click on the Need Training & Support, Oracle asked for Support Identifier. Please let me know what is Support Identifier and from where we get the information of the support identifier.

Under training and support there are contact numbers for Customer Care, there are free call numbers for your lcoal country. You need to call them and ask them what your CSI number is.
cheers
Alex

Similar Messages

How do I add a new Support Identifier to My Oracle Support?

I have one support identifier shown for my company. I need add a second but the number is not recognized. The number is correct. Is it possible to have more than 1 in My Oracle Support? Even if I delete the other identifier the new one I need to add is not found.
thanks for your help!
Dawn

Hello rmoff,
Here are the steps for adding a Support identifier to your My Oracle Support (MOS) Account:
Once in MOS:
Go to More / Settings tab
Select My Account (left hand side menu)
In the Support Identifiers region, click on the Request Access button
Enter the Support Identifier you want to add. Provide a justification if need be and click the Request Access button
Your request will be sent to your Company's Customer User Administrator who will approve your request and grant you necessary privileges
Let me know if you have questions.
Mirella

Search server's support identifier

How to find if a server is in support contract with Oracle using serial number on myoracle.com?

Hi,
Take a look at:
How To Find A Support Identifier from a Given Serial Number On My Oracle Support (Doc ID 1315840.1)
https://support.oracle.com/epmos/faces/DocumentDisplay?id=1315840.1
If this helps you, please mark the question as answered.
Regards,
Walter Torres

Oracle support identifier

I have logged into metalink.oracle.com and trying to complete the registration process, It asks me for a support identifier? I have downloaded oracle 10g for linux. Where do I get this from ?
Prashanth

You contact your local Oracle Sales person, and purchase a license, which includes a support contract. When you've done that, Oracle will provide you with a CSI number. That number is entered, and that will authorize you to access MetaLink.
-Mark

Download Patch Set without Oracle Support Identifier

How do you download the Patch Set under the developer licences. I don't have a Oracle support identifier.
The relevance of this question is, when you have 4.2 on an Oracle Express instance how do you upgrade it to 4.2.1
Can the 4.2.1 full download be used?
Thanks
Edited by: into-oracle on Mar 17, 2013 8:57 PM

Hi,
The developer base volume and software application user volumes have to be miles apart. :-)
And commercial reality I expect will come from the user volume base (as in users using software built by developers).
It is the era of .99cent apps and that model is effective when you have large consumption. How about all forum users have a registration fee of $2.00? :-)
Anyway's the current scenario is not increasing take-up :-)
e.g. Developer downloads express edition, this comes with a version of apex. Along comes new apex version. Now what is the upgrade path to try/test the new features.
Keep in mind release cycles are shorter nowadays.
We live in the era of VM's now.
I want to be making 1 steps forward (upgrade apex) not 2 step back(export applications and misc, un-install apex) and then 2 steps forward (install apex, import applications and misc).
Regards

Acquiring a metalink support identifier to download XE patches

Hello leaders and followers,
How do I acquire a metalink support identifier to retrieve the patches for my free XE 10g product. I can't complete registration without one.
Manual says:
If you are not an OracleMetaLink registered user, then click Register for MetaLink and follow the registration instructions. To access OracleMetaLink, you must provide the support identifier you received when you purchased Oracle Database 10g. http://download.oracle.com/docs/cd/B25329_01/doc/server.102/b32391/upgrade.htm#BABDFFIB
Thank you.

Hello leaders and followers,
How do I acquire a metalink support identifier to
retrieve the patches for my free XE 10g
product. I can't complete registration without one.It's part of the upgrade to a for-fee version.
The agreement with XE: 'no fee, no support, no patches, no whining'

This Support Identifier does not allow registration

I got customer support identifier metalink id
to create SR
and also i created username
and when i give csi no in the field
i receives- This Support Identifier does not allow registration
pls provide me the solution

Hi,
1- First check with concerned person in your department or point of contact who have provided the CSI number for you. Check the validity and details with him.
2- further if it does not resolve your issue check with oracle sales/support people concern with CSI.
- Pavan Kumar N

How to get Customer Support Identifier (or CSI) ?

Hi,
I am having a issue with CONNECT BY PRIOR SELECT query. IN 10.2.0.4. version that produces correct result but in 10.2.0.3 that produces incorrect result. So I wanted to find out whether any bug has been fixed in the latest version causing to produce accurate result. But if I have a look on the related bugs I am redirecting to a link https://support.oracle.com/CSP/ui/flash.html#tab=Registration%28page=Registration&id=gmvhj5ks%28%29%29 which is asking for a registration and that asks Customer Support Indentifier..So How can I find one??
Thanks
Thilini

Hi;
In addition to Hussein Sawwan great post
You could also try:
1) You purchase a perpetual or term license from Oracle;
2) At the beginning of the period, during the valid term you purchase
Support for the period (1 year);
3) Oracle sends you the CSI.
Easy to do at http://store.oracle.com armed with a credit card.
Regard
Helios

*New Dates For* Upcoming Support Webinars & Info About Support

Dear Oracle Primavera Customers:
As of November 2009, the Oracle Primavera software support team has completed the migration and integration to Oracle Global Customer Support. This is an exciting time for the support organization, as we will now utilize and leverage the same tools and resources. Additionally, our clients will have one centralized location when contacting the support organization. We are sending this message to provide a brief reminder of how you can contact Oracle Support and where to go if you have questions.
Contacting Support
Please use your Oracle Support Identifier (SI) to contact Oracle Support either via the My Oracle Support portal or by telephone:
- [My Oracle Support |https://support.oracle.com/CSP/ui/flash.html]
- [Global Support Phone Numbers|http://www.oracle.com/support/contact.html]
Support Identifiers were sent to directly supported customers in October 2009. If you misplaced your SI or never received one, please call the [Oracle Support hotline|http://www.oracle.com/support/contact.html] .
If you contact Oracle Support by telephone, please note that Oracle's Customer Care team will take the call. The Customer Care team handles initial logging of all issues received by telephone, local language support and translation, exception handling, and handling of all non-technical questions and issues. The Customer Care team is available to handle all questions related to a customer's Support Identifier (SI) and can walk through the My Oracle Support registration process and logging of a new Service Request (SR), if needed.
Technical Service Requests logged by customers either directly via My Oracle Support or via the Customer Care team will be automatically routed to the appropriate Primavera Support Engineer for technical issue triage, analysis, and resolution. Once your request is assigned to an Engineer, you can speak directly to the Engineer regarding the status of your request by calling the [Oracle Support hotline |http://www.oracle.com/support/contact.html] and entering your service request number. Doing so will transfer your call directly to the Engineer working on your request.
Need Help?
•Please plan to attend one of our upcoming live Support webinars. This webinar will review the information you need to work effectively with Oracle Global Customer Support. Below are the details for both the conference call and web conference for the webinars in late March and on April 1, 2010.
[Primavera Webinar Conference Call Dial In Information |https://strtc.oracle.com/imtapp/app/imtdocvw.jsp?did=10274761&docToken=ZGlkPTEwMjc0NzYxJm1JRD02NDk3NDYyJmlzQ29udmVydGVkPXRydWUmaXNBcmNoaXZlPWZhbHNl]
Pass code for the web conference and conference call is Primavera
Web conference link is below each session date/time
Tuesday, March 30, 2010 11AM US Eastern Time
[https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6497462]
Wednesday, March 31, 2010 2PM US Eastern Time
[https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6497477]
Thursday, April 1, 2010 11AM US Eastern Time
[https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6497485]
- For questions about your Support Identifier (SI), issues with My Oracle Support and/or questions about how to use My Oracle Support, please contact Oracle Support Customer Care by calling the [Oracle Support Hotline|http://www.oracle.com/support/contact.html] .
- For questions about Oracle support processes, systems, the support model and/or training on My Oracle Support, please visit the [Primavera Welcome Center on My Oracle Support|https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=888813.1] .
We look forward to speaking with you at an upcoming Support webinar and assisting you with your continued success with Oracle Primavera applications.
Regards,
Oracle Primavera Customer Support

CREATE TABLE #Tickets (
TicketNo VARCHAR(4)
,DateUpdated DATETIME
GO
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-01'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-05'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-07'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-03'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-09'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-11'
GO
GO
SELECT *
FROM #Tickets
GO
GO
CREATE TABLE #tempDist (
NRow INT
,TicketNo VARCHAR(4)
,MinDate DATETIME
,MaxDate DATETIME
GO
CREATE TABLE #tempUnUserdDate (
TicketNo VARCHAR(4)
,MissDate DATETIME
GO
INSERT INTO #tempDist
SELECT Row_Number() OVER (
ORDER BY TicketNo
) AS NROw
,TicketNo
,Min(DateUpdated) AS MinDate
,MAx(DateUpdated) AS MaxDate
FROM #Tickets
GROUP BY TicketNo
SELECT *
FROM #tempDist
GO
-- Get the number of rows in the looping table
DECLARE @RowCount INT
SET @RowCount = (
SELECT COUNT(TicketNo)
FROM #tempDist
-- Declare an iterator
DECLARE @I INT
-- Initialize the iterator
SET @I = 1
-- Loop through the rows of a table @myTable
WHILE (@I <= @RowCount)
BEGIN
-- Declare variables to hold the data which we get after looping each record
DECLARE @MyDate DATETIME
DECLARE @TicketNo VARCHAR(50)
,@MinDate DATETIME
,@MaxDate DATETIME
-- Get the data from table and set to variables
SELECT @TicketNo = TicketNo
,@MinDate = MinDate
,@MaxDate = MaxDate
FROM #tempDist
WHERE NRow = @I
SET @MyDate = @MinDate
WHILE @MaxDate > @MyDate
BEGIN
IF NOT EXISTS (
SELECT *
FROM #Tickets
WHERE TicketNo = @TicketNo
AND DateUpdated = @MyDate
BEGIN
INSERT INTO #tempUnUserdDate
VALUES (
@TicketNo
,@MyDate
END
SET @MyDate = dateadd(d, 1, @MyDate)
END
SET @I = @I + 1
END
GO
SELECT *
FROM #tempUnUserdDate
GO
GO
DROP TABLE #tickets
GO
DROP TABLE #tempDist
GO
DROP TABLE #tempUnUserdDate
Thanks,
Shridhar J Joshi
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'>

I am required identifier. How to install MySQL??????????????????????

During the MYSQL installation, i am required My Oracle Support credentials.
The login to My Oracle is not recognized.
On the first day i was required to verify my account.
On the second day, when i try to login to My Oracle from:
https://support.oracle.com/epmos/faces/MosIndex.jspx?_afrLoop=8629424932344&_afrWindowMode=0&_adf.ctrl-state=15aeb6uxup_4
my credentials are accepted and i can see the following messages:
" Support Identifiers are the "contract" between your organization and Oracle. They define the privileges you have to file service requests, download patches and more. These privileges are approved and set by an administrator in your organization. You need at least one support identifier in your account to get to most features. "
"Note to the Approve: "
"* Support Identifier: "
"Validated Support Identifiers: "
I have no approver, organisation - thus i can not provide the details i am required.
How to install MySQL??????????????????????
regards,
gintare statkute

I have changed MySQL installation type: used developer instead of Enterprise.
I am not an enterprise, but it was written that enterprise version is free thus i have chosen it at first. Nevertheless it requires identifiers, which can be obtained as far as i understood only if one is paying for the customer support and has an Oracle representative in the company-organization.

Need Info to access My Oracle support account

Hi..
I need info regrading the My Oracle support account.I came to know that It needs a CSI ,How can I get this CSI ? Will Oracle charge for CSI ? If so , may I know the amount ?
Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
Thanks in advance.

A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
John

Oracle Support Contract

I wonder how other users feel about transition of support from Primavera to Oracle.
Here is some thought I have on it, I hope some of you can help me understand why it is as it is.
Contract*
We have huge problem with signing/renewing Support Contract. We've asked Oracle for quotation end of October and still did not receive any price offer. I've email to at least 7 Oracle employees, tried to escalate it but still - there is no offer in my inbox.
Perhaps our licenses setup is a bit strange for Oracle, but for Primavera it was fine - I have CM licenses in several offices divided into groups, in some offices I don’t need to update to CM13 (which is far too buggy to install it in offices which do not have in-house support). Also for other reasons I simply do not want to keep maintenance contract for all licenses.
Oracle uses License Sets that MUST contain all licenses of the same product and they want me to buy maintenance for all licenses, no matter if I use support for them or not.
Looks like they want to protect themselves from companies who will buy maintenance for one license and use it for 100 licenses? Well then why with CM13 they skipped concurrent users limit hardcoded in the application?
Well I don’t want to trash licenses of xx K $ worth! Since Primavera had it set up like that, why Oracle seats in and changes the rules without my knowledge and permit?
My Oracle Support*
I have feeling that there is less support now. SR's don’t get updated as often, information about updates of SR is giving wrong info. Email notification is not working in my case. SR history for some reason contains spam notifications of updating SR...
I miss the chat feature form POINT - initiate chat and get response the same hour...
After updating a SR there is some kind of confirmation msg that gets stuck under the window, very often I cannot update or read SRs due to numerous "network/IO/communication" errors.
I'm sorry but besides having a BUG list (finally!) i find My Oracle Support a well-dressed downgrade from POINT.
In general this post turned out pretty negative, which was not the intention. Hope some of you will post positive comments on Oracle Support.

Hi people,
Well it looks like we all have problems. Although I can log into My Support, I cannot create new SRs. After 3 weeks of trying to get Oracle to do something about this they tell me it because thay don't have me registered on a valid Support Identifier, despite oracle giving me the number. My suspition is that somehow they have not updated the support contracts.
Anyhow, the result is that I con't get decent resolutions to my problems implementing CM version 13. As I'm downunder in New Zealand and am one of only 2 companies running CM we have little or no support here. I currently get most of my supprt through this forum.
I have started to look for alternative solutions as I am sick and tired of the lack of support.
Regards
Rudi

My Oracle Support Note 1282490.1 - 503 Service Unavailable

Is anyone else getting '503 Service Unavailable' when they try to visit this support note?
My Oracle Support Note 1282490.1
https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1282490.1
I have tried visiting it daily since Java 6 Update 24 came out because I really need to know what change has completely broken my Java Web Start app from launching. If anyone knows where the information is posted elsewhere, or can post it here, the information would be greatly appreciated!

843246 wrote:
New account, still got a 503 visiting that link. I'm not the only one based on a google for this. Been trying to get the info since update 24 came out. Is it posted anywhere else?You need a CSI (Customer Support Identifier) and thus "valid" support/maintenance access to Metalink (My Oracle Support/MoS). Simply owning an account that provides OTN access does not mean that you also have access to Metalink/MoS and support notes.
Can you access MoS? If so, then you will be able to view that MoS note.

My Oracle Support (requires Flash)

Trying to access new metalink My Oracle Support (requires Flash) , ending up with error, even i put my CSI # also?
any body know the fix?
Access to all other features in My Oracle Support is disabled. This account requires one valid Support Identifier.

I had the same problem and phoned support.
I was told the new support site did not work with IE 7 or Firefox 3 and I should revert my browser to a previous release !
Can you believe anyone would release to production a web app that does not work with the current version of the two most common web browsers?
I think the problem is fixed now, but I HATE the flash inturdface and continue to use the old Metalink.

OBIEE support registration

Hi,
I have to raise bug with oracle support. my organization has got account with oracle for database and peoplesoft.. but i think there is no account for OBIEE which is different product.
Can anyone please let me know where should i suppose to register myself say with META LINK or with METALINK3 to raise the bug.
Many thanks in advance.
Tushar

metalink3, but you'll need an appropriate support identifier. Basically the one which contains BIEE for your organization.
Cheers,
Christi@n

Support Identifier

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