This Support Identifier does not allow registration

I got customer support identifier metalink id
to create SR
and also i created username
and when i give csi no in the field
i receives- This Support Identifier does not allow registration
pls provide me the solution

Hi,
1- First check with concerned person in your department or point of contact who have provided the CSI number for you. Check the validity and details with him.
2- further if it does not resolve your issue check with oracle sales/support people concern with CSI.
- Pavan Kumar N

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