Support Problems from Adobe

I have just phoned the US, and then phoned Australian support - waited on l the line for an hour until my battery went flat.
Left a phone message on the Adobe contact number - to be answered in 2-3 hours - it is now 5 hours later.
Been transferred from another department in ADOBE and left on hold, then the phone went dead.
Posted questions to the forums over the last week.
Spent over 12 hours trying to reslove the problem myself
FOR THE SAME PROBLEM.
If Adobe wants these products to be used in a professional environment they need to offer support for bugs and asnwers ot problems in a timely fashion as they arise.
They are not doing this - there is no way to contact them by phone(my phone ran out of battery becasue I was on hold for an hour), live chat(wouldn't answer my question as they needed me to phone support in the US from Australia - expensive solution and this also required being placed on hold for long enough for me to hang up), or email(I haven't been able to find any email address for support) for this type of support.
My problem is a white flash at the head of my edge animation in Safari
http://www.productionangels.com/test/
Doesn't occur in Chrome or Firefox.  Edge is useless unless it is able to be used on the major platforms.
Has anyone else had this problem?
Is anyone else having trouble getting support for Adobe?

I am currently trying to get support from Adobe - just over a matter as simple as sending me a serial number.  They have the worst customer support system I have ever encountered.  I keep getting referred to online chat help - and then online chat is currently unavailable.  I'm assuming I will have to return the unusable product, and ask for a refund

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