Supposed to have full versions with educard but only have trial versions of everything

I received a redemption code from my school to install creative cloud. I'm supposed to have the full versions of multiple apps, but am only able to download the trial versions. I was on the phone with an adobe tech support person for about an hour today who told me it was a problem with my school. I then talked to someone at the school who told me to try using App Manager, but even this is asking me to License my software. I just need help installing the full apps before I go crazy. Its my first week of classes and i'm already late on 2 assignments because of this

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I ordered Office 2011 with my MBA, but only the trial version came installed - and no product key was ever emailed to me or included in the shipment. Three calls each to Apple and Microsoft have not solved this.

I ordered Microsoft Office 2011 with my Macbook Air, but only the trial version came installed - and no product key for the full version was ever emailed to me or included in the shipment. Three calls each to Apple and Microsoft have not solved this and I am at wit's end. Each company blames it on the other - I don't care whose fault it is, I just want the product key so I can use Microsoft Office! Please help.

You should have received a DVD in the box (with the MBA).
See: https://discussions.apple.com/message/12805337#12805337
Call AppleCare (they need to send you a DVD, which has the Product Key printed on the sleeve).

HT3680 my dart up disc is full, comp turns on but only blue screen comes up

start up disc is full , comp turns on but only blue screen?

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet
            if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.
If your computer did not come with Lion or later pre-installed then do the following:
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. Be sure you configure your initial admin account with the exact same
         username and password that you used on your old drive. After you finish Setup
         Assistant will complete the installation after which you will be running a fresh
         install of OS X. You can now begin the update process by opening Software
         Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

Ask whom/wherever you got the redemption code from for one that has not already been used.

I thought I was supposed to get full version of office

Hello Everyone,
I have taken delivery of a 12inch G4 powerbook today,
I ordered it through my university and I thought I was supposed to get a full version of office as it was thorugh an academic institution, I find I only have the test version,
Am I supposed to get the full version. I'm sure it said it was when I ordered it.
thanks

It is possible they were offering a rebate w/purchase of Office. I've seen that advertised a few months ago locally.
The Student/Teacher edition was free after rebate with supporting purchase of any Macintosh product.
But, you had to lay out the cash at the register to get Office, first. It wasn't free "out the door". Since it has only been a couple days, I'd call the store up and ask them about the offer. Maybe your salesperson did not know of the add-on?

When i import from my vidio camera into imovie the clips look tall and thin.tied different imports like full size or large but seem to make no difference everything seems to run ok including sound whats going on? the m

when i import from my video camera into imovie the clips look tall and thin. tried different imports like full size or large have imported both sd and hd but seem to make no difference everything seems to run ok including sound. whats going on?

Hi Brad,
when you use Streamclip to convert media, use the same name for the exported file (only with different extension). Then make a shell script calling
touch -r origFileName.mp2 newFileName.mov
This will copy the exact time and date from origFileName.mp2 to newFileName.mov
The script may look like this (save the file, give an exec permission to it and call it in the right directory):
#!/bin/bash
for i in `ls *.mp2`; do
NEWNAME=$(ls "$i" | sed -e 's/mp2/mov/')
touch -r $i $NEWNAME
done
You may need to adapt the extension names used (in the example above .mp2 is input file to get the date/time stamp from and .mov is the output file to stamp.
Have fun and cheers

Router interfering with Facetime, but only on one computer

Hey all,
I have a tricky problem here. I've been having issues with Facetime working on my desktop. It would work for a short moment (when first booted, or after turning facetime off and on again) before it would stop receiving or making calls properly. After much tinkering, I solved the issue by placing the desktop in the router's DMZ (outside of the firewall) and now it works flawlessly and can make and receive calls without any issues.
So my question is: Why is this only the case with the desktop? All the other devices I have (macbook pro, ipad, iphone) all have facetime working perfectly without the need to place them in the DMZ at all, yet the desktop is having trouble with my router?
The only difference is that the other devices are all connected through the router's Wifi while the desktop is plugged in by ethernet, if that helps at all. I just can't seem to figure out why this one device is having trouble with Facetime connected to the same router as all the other ones.
The router in question is a D-Link DIR-615.

Correction: Turns out, the same problem does occur with the Macbook Pro I have....
So basically, only the ipad and iphone seem to be able to operate flawlessly without interference. Both computers are being blocked by the router's firewall. Tried port forwarding... that didn't fix it. Only works when the computer is placed in DMZ.
So then the question is: Why both the iPad and iPhone have no issues with this but the two Macs do?

Got a new 4s today. there is no sound at all. not a whisper. there is with headphones but none without. ive tried everything i can think of, reset, fiddle with the sound settings etc but nothing. Any ideas please?

Got a new 4S today. It has no sound at all. not a whisper. there is with headphones but none without. its as if the speaker is not working. ive tried everything can think of, reset, fiddle with sound settings etc, checked ive got sound on and volume up. any ideas?

Check the mute switch. It is located just above the volume controls. If it is displaying orange, it is on, flip it in the other direction to turn it off.

I paid for a year but only got trial ( 1 conversion)

I paid for a year but only got a trial version

Hi Pat,
Could you try these steps to alleviate the issue you're experiencing:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!
David

IPhone 4S GSM full bar with 3G but not working!

Hello everyone.
Here is an issue I can't beat.
iPhone 4S, not locked to carrier. Suddenly I noticed that may people start to complain to me about my phone is switch off. But same time phone is on and has full GSM bar with 3G. Once I make an experiment, when my friend Skype me about my phone is off i tried to make a call, but call is won't connect, i even can't hear a beeps. I tried to reboot the phone and in a few hours story repeats. Then I tried to resent network settings. Won't help. I tryed to restore my iPhone with iTunes with latest firmware. Not luck. Last thing I did is replaced my SIM card with my carrier. No luck. I saw on internet, that there are a lot of people having same issue with no luck of fixing it. My phone is on warranty, but or local dialer won't replace it, because it's bug not consistently seen. Any suggestions?

Contact the carrier to rule out network/account issues.
Beyond that, basic troubleshooting is reset, restart, restore (first from backup then as new). If all of this has been tried and does not resolve the issue then the device has a hardware issue and will need to be replaced.
It is up to Apple or the Authorized Agent in your country to determine what qualifies for hardware replacement.

InDesign PDF printing with errors but only in browser

Hello,
I've created a PDF poster and uploaded it to dropbox and put a link to it on my website. I want people to be able to open the PDF in the browser and print it immediately without having to download it. Unfortunately when the link to the PDF is clicked on and the poster printed, some of the objects within the PDF have moved - some items near the top seem to have shifted downwards while others have stayed where they are. However when I print the file direct from Adobe reader, this doesn't happen, it prints normally.
This is what the poster should look like, and what it looks like when printed from Adobe reader:
This is what the poster looks like when its printed from a browser:
As you can see something strange has happened to some of the objects near the top of the page, they appear to have been 'pushed down' in some way. We've tried saving the PDF as various different versions and with a variety of different settings, and although occasionally this might change the look of the printed document - the errant objects may move to different locations, this never solves the problem.
N.B. I've had the same problem when printing from some PDF readers other than Adobe reader.
Any help would be much appreciated, thank you for your time.

Thank you for responding!
The browser doesn't open the reader, it just opens the PDF in a new window. This is the case in all browsers i've tried. But I should add that when the PDF first opens in this new window, it appears error free. It is only when print is clicked, and the print preview appears that the errors show up.
In response to your points about transparency (which I don't know about) and an interactive button, the PDF was created in InDesign just using what I assume where the default settings. So if I were to recreate the PDF in InDesign, with these complex functions disable would this solve the problem? If so could you tell me how to do that?
Thanks very much for your help,

Can't sync Outlook with iCal - but only when I activate iCloud

I have seen discussions in the forums about problems syncing Outlook with iCal - however, that is not *exactly* my issue. I can sync them fine, until I put the resulting iCal calendar in iCloud. Then Outook (2011 for Mac) stops syncing with iCal (v. 5.0.3). I take it out of iCloud, it works. What I want to be able to do is: 1. Sync Outlook with iCal. 2. Sync iCal with my iPhone via iCloud.
I used to manually sync my iPhone (4s) with my work computer (which apparently I could go back to doing if I change the settings in my iPhone?) and just update my work calendar to get it on my phone (my home calendar syncs fine, but it's not integrated with Outlook). I don't want to only use iCal, because I get a lot of Outlook invites for meetings.
Is this a feature that's just not supported by Apple at this time? Do I need to upgrade my O/S? I'm using Mac OS X 10.7.5 (Mountain Lion).
In short, I just want my Outlook calendar on my iPhone (ideally, without having to manually sync).

What kind of iPad and iPhone are you working with.. and what Software version on (5.1.1) is the most recent..

I want to restore my MacBook with Lion, but only keep data

My MacBook is slow and buggy, I already have Lion installed. All I want is to keep all my Data (Songs, videos, pics, etc) but want everything else with Factory settings, is there an easy way to go about this?

yes, by making sure your data is backed up, erasing the hard drive via disk utility and booting into Lion recovery and only restoring the desired data after Lion is installed.

Sharing with others but only allow author and co-author to share the file with others

I have tested this option but have difficults to have the proper function.
If a co-author recieves a link to the document that the author has shared with him.
What is the mechanism that hinders this person to read that file that the co-author has send him.
I have been playing with myself in diffrent roles but running out of mail adresses and understanding.....
Please give an explanation.
regards

In the sharing dialog (where you enter the email addresses) there is a link at the bottom that says "More options". This is where you can adjust the re-sharing options. Default is "Everyone the file is shared with can share it with others (at their own role or lower). The other option is "Only let co-authors share this file with others."
After the file has already been shared you can change the sharing options by doing the following:
Select the file in the Acrobat.com organizer (files tab)
Select share file (either in the lower left of the window or select Share Document from the drop down menu)
Click on Change options at the bottom of the menu that slides up from bottom left
Co-authors have the same rights as an author and there is currently not a setting to prevent co-authors from sharing. If they do not need to have the same rights as an author, try changing them to a reviewer or reader and changing the share option to "Only let co-authors share this file with others."
You can find more information about the different roles here.
If I've misunderstood your question, please post again.

AppleTV syncs with iTunes, but only two tabs - summary+i photos

The problem started when my hardrive on my iMac stopped working. My apple TV was working fine and I continued to buy some movies while my iMac was being fixed. I had my iMac hardrive replaced and I had a backup of my itunes music folder.
Now when I tried to re-sync apple tv with my iMac, i typed in the 5 digit code fine and apple TV pops up in the device list. but when I click on the device in itunes, I only see two tabs for the device. Summary - which is mostly blank, and Photos - which allows me to select the folders I want to include. What happened to all the other options, TV, Movies, Podcasts etc. How can I get it all back?
Thanks for any suggestions.
Tony

Sounds like you are set up for streaming only, See This
Settings/computers, select 'connect to itunes.....' (not shared library), you may need to unlink your current set up first.

Supposed to have full versions with educard but only have trial versions of everything

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