Survey Problem

Question

Hi
I face an issue in "Survey" tile in a Service Order.I have a survey "Customer Responsibilites" which has been changed in
CRM and brought down to mobile. The survey is displayed fine(with the new changes) in the "Survey Details" tile.
I then click on the few options(checkboxes) in the survey and then click on the "SAVE" button at the end of the tile.I belive this should update the table SMOSURXML wth those new values. Along with this it should also populate the table SMOXMLVAL table whose bdoc is a child bdoc of MSV_SRV_WRITE.
But I dont see the table SMOSURXML or SMOXMLVAL having the new XML in the "contents" field.
I checked the profile to see what queries are being fired in the click of this "SAVE" button. There were none!
How and When is this table SMOSURXML populated??I see the table SMOSURXSLT table and that has all the new changes
done in CRM.
Just for the information
I need the new options that i selected in survey in the table SMOXMLVAL as this table is queried for doc generation.Since this table SMOXMLVAL does not have the new values selected in survey tile, the document generates the old survey.
Thanks & Regards
Abishek

Answer 1

In that case it can't be the issue. Here two other things to check:
I)
Symptom:
You get the following error when downloading object DNL_SURVEY_XML
Solution:
Add the following entry in SPRO u2013 CRM u2013 CRM Middleware and Related Components u2013 Mobile Scenario Setup u2013 Activate Mapping functions
BDoc Type                     CRM_SURVEYXML
Context                           MOC mBDoc Initial Load (additional calls)
Sequence                       10
Service ID                     
Service Function           CRM_SURVEYXML_MSG_MSA
Restart the initial load in R3AS
II)
You MUST NOT enter any AMPERSAND (§$%&§", etc.) characters in questions and answers!
III)
Symptom:
A survey has been maintained and a valid survey determination rule. All objects have been synchronized to CDB.
The survey determination displays the survey in the selection list in tile set Questionnaires but an error pops up u201CNo Survey for this IDu201D and no survey is being displayed.
Solution:
The issue lies in the java version. Please also refer to Note 1261281 - Mobile Sales with Java5(JRE1.5) and note 1430857
On the laptop, navigate to the folder C:Program FilesJavajre1.5.0_16axbridgelib
Delete or rename the file msa.jar
Register the files:
DataDigestBean.dll
MsaSchemaSurveyBean.dll
Result: The msa.jar file is being recreated. This should fix the issue and the survey should be displayed properly now.
abi... above are 3 problems and solutions - please check all of them if they apply, this should solve the problem
Hint: Please check your survey carefully for ampersand character!
Whity