Suspended wifi was unsuspended and bill is over $830!!! anyone else?
Suspended wifi was unsuspended and bill is over $830!!! anyone else?
i reported it stolen and somehow it was unsuspended. Shared data warnings queued me into looking at my $450+ data charges! when I suspended services again for the number the System indicated due to billing payment issues I waS UNABLE TO SUSPEND THE ACCOUNT!!! so whomever stole my device can still use it and Verizon is still charging my account for it...I have no proof I suspoended it when I first noticed it missing...seriously irritated. Has anyone else hd this problem????
Reallyreallyangry1234,
Oh no! I am so sorry to hear that your device was lost or stolen. I know how frustrating this experience can be, and I want to help clear the confusion.
If your equipment is lost or stolen, we provide a few great ways to suspend the service, and make sure that no extra usage charges occur. Log into My Verizon online and choose the "Suspend/Resume Service" link under the Quick Links under the Overview Page. You will then be guided through the steps to either Suspend or Resume your service. You can also dial *611 from your Verizon Wireless phone or 1-800-922-0204 from any phone and complete the task via our Interactive Voice Response (IVR) system. I hope this helps! Have a great day.
Thanks,
Pamelaf_vzw
Tweet us @vzwsupport
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